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'Idiot,' 'dumb': Partners HealthCare flags 'cranky' comments to improve EHR alerts
The researchers analyzed how frequently physicians used "cranky" words — such as "dumb," "idiot" and "please stop" — along with how frequently an alert received override comments to rank which alerts may be malfunctioning.

In total, the researchers said override comments helped identify malfunctions in 26 percent of the health system's alerts.
#design  #hit 
8 days ago by joyclee
KLAS (@KLASresearch) | Twitter
KLAS
@KLASresearch
Moving the Healthcare IT market by amplifying the honest, accurate and unbiased voice of providers and payers worldwide. #HeathIT #HIT #ArchCollaborative

Orem, UT
KLASresearch.com
Joined March 2009
#hc  #HIT  #analyts  #vbc  #tl  >>rr 
june 2018 by phil_hendrix
38 Questions to Ask When Choosing a Patient Engagement System eBook Solutionreach 201806
Patient Relationship Management System
The 38 Questions Your Practice Should Ask
Remember the old adage, "It's easier to keep the patients you have..." Well it's true, but that doesn't mean you don't have to work at it. As patient expectations change, you have to do things a little differently to keep the patients you have and entice new patients to your practice.

This eBook provides you with everything you need to make an informed decision and choose the right patient relationship management system. Why does that matter? Because you can't do it all on your own!
#patientengagement  #providers  #vendor  #HIT 
june 2018 by phil_hendrix
Availity
Availity
Availity is making healthcare better
Availity is an industry-leading, HITRUST-certified health care information technology company that serves an extensive network of health plans, providers, and technology partners nationwide through a suite of dynamic products built on a powerful, intelligent platform. We integrate and manage the clinical, administrative, and financial data our customers need to fuel real-time coordination and collaboration amongst providers, health plans, and patients in a growing value-based care environment.
Founded in 2001, Availity has grown to become one of the nation’s largest healthcare information networks. With its origins in a collaborative effort between two of the country’s leading healthcare plans, Availity has taken the insights from its founders, combined it with a spirit of innovation and earned its place as a leader in the health care information business.

Today, the Availity Health Information Network® extends to more than 900,000 active providers, 2,700 hospitals, 675 vendor partners, and all health plans nationwide.

Authorizations. Get answers in minutes, not days
Availity Authorizations automates the prior authorization process, making it faster and easier to receive confirmation from the health plan. Instead of waiting days and following up via phone, fax, and email, your staff can determine almost immediately whether an authorization is required, submit it, and receive confirmation.

When authorizations are automated, your staff is freed up to work on more high-value activities and your organization can maintain operations at peak capacity. Getting answers quickly also helps improve patient satisfaction.


Three-step authorization process

There are three key steps to obtaining an authorization: determining if one is needed, submitting it if it is, and obtaining the authorization from the payer. Availity Authorizations addresses all three.

Step 1: Determination
When the pre-certification specialist schedules the procedure in the EHR/RIS, an HL7 feed is automatically sent to Availity, where the CPT-specific authorization is checked against both our robust knowledgebase and the payer site. If an authorization is not required, the confirmation is sent back to the EHR/RIS. Otherwise, the process moves to submission.

Step 2: Submission
In approximately 20 percent of cases, an authorization can be submitted without additional clinical input. In those cases, Availity Authorizations first checks the payer site to see if the authorization has been submitted by the referring physician. If not, the authorization is submitted and moves to the next stage in the process.

When an authorization requires clinical intervention, Availity Authorizations places the case in pending status, so the pre-certification staff know it needs attention. The pre-certification specialist then opens the case and Availity Authorizations automatically connects to the correct payer and pre-populates much of the information, so the specialist can quickly input the clinical information and submit.

Step 3: Retrieval
Once the authorization has been submitted, Availity Authorizations continues to ping the payer behind the scenes until it receives notification. Then it returns the authorization approval number, valid dates, and an archived screen capture via HL7 to the EHR/RIS.

Expert advice from Pre-Certification Support Team
Technology can make life a lot easier, but sometimes you still need to talk to an experienced professional. Availity’s pre-certification support team can answer questions that an interface alone simply can’t.

As an example, if a patient’s benefits suggest a prior authorization isn’t required but Availity Authorizations indicates that it is, our team can evaluate the payer rules and the data feed to determine why there might be a discrepancy. Availity’s deep understanding of claims processing and denial trends helps your team get answers quickly at each stage of the authorization process.



BENEFITS
Benefits
Reduce cost by redeploying staff members and decreasing denials.
Improve yield by increasing operational efficiency and scheduling capacity.
Increase patient and referring providers’ satisfaction.
Streamline staff workflow by eliminating manual processes.
#hc  #hit  #priorauth 
july 2017 by phil_hendrix

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