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Consumer_Electronics  Electronics 
july 2018 by tonybrucela
Best Buy’s Secrets for Thriving in the Amazon Age
SEPT. 18, 2017 | The New York Times | By KEVIN ROOSE.

Here are the keys to Best Buy’s turnaround, according to Mr. Joly:

1. Price, price, price

The most worrisome trend in big-box retail was “showrooming” .....To combat showrooming and persuade customers to complete their purchases at Best Buy, Mr. Joly announced a price-matching guarantee....Price-matching costs Best Buy real money, but it also gives customers a reason to stay in the store, and avoids handing business to competitors.

2. Focus on humans

Mr. Joly also realized that if Best Buy was going to compete with Amazon, which has spent billions building a speedy delivery system and plans to use drones to become even more efficient, it needed to get better at things that robots can’t do well — namely, customer service & customer experience....Best Buy fixed its internal product search engine. It also restored a much-loved employee discount that had been suspended and embarked on an ambitious program to retrain its employees so they could answer questions about entirely new categories of electronics, such as virtual reality headsets and smart home appliances.....Customers had always loved Best Buy’s Geek Squad.....sometimes, people needed help before they bought big and expensive gadgets. So it started an adviser program that allows customers to get free in-home consultations about what product they should buy, and how it should be installed....a pilot program last year, the service is now being rolled out nationwide.

3. Turn brick-and-mortar into showcase-and-ship

Best Buy’s online ordering system was completely divorced from its stores. If a customer placed an order on the website, it would ship from a central warehouse. If that warehouse didn’t have the item in stock, the customer was out of luck.....Mr. Joly realized that with some minor changes, each of Best Buy’s 1,000-plus big-box stores could ship packages to customers, serving as a mini warehouse for its surrounding area. Now, when a customer orders a product on Best Buy’s website, the item is sent from the location that can deliver it the fastest — a store down the street, perhaps, or a warehouse five states away. It was a small, subtle change, but it allowed Best Buy to improve its shipping times, and made immediate gratification possible for customers. Now, roughly 40 % of Best Buy’s online orders are either shipped or picked up from a store.

Best Buy also struck deals with large electronics companies like Samsung, Apple and Microsoft to feature their products in branded areas within the store. Now, rather than jamming these companies’ products next to one another on shelves, Best Buy allows them to set up their own dedicated kiosks. (Apple’s area inside a Best Buy, for example, has the same sleek wooden tables and minimalist design as an Apple Store.) It’s a concept borrowed from department stores, and it’s created a lucrative new revenue stream. Even Amazon has set up kiosks in Best Buy stores to show off its voice-activated Alexa gadgets.

4. Cut costs quietly

Almost every business turnaround plan includes cutting costs. Best Buy has used the scalpel as quietly as possible, gradually letting leases expire for unprofitable stores and consolidating its overseas divisions, trimming a layer of middle managers in 2014, and reassigned roughly 400 Geek Squad employees within the company. No public rounds of layoffs, which can crater employee morale and create a sinking-ship vibe.

Best Buy has also found more creative penny-pinching methods. Once, the company noticed that an unusually high number of flat-screen TVs were being dropped in its warehouses. It revamped the handling process, reducing the number of times TVs were picked up by a clamp lift and adding new carts to prevent TV boxes from falling over. The changes resulted in less broken inventory and bigger profits.

5. Get lucky, stay humble and don’t tempt fate

It’s lucky that the products it specializes in selling, like big-screen TVs and high-end audio equipment, are big-ticket items that many customers still feel uncomfortable buying sight unseen from a website. It’s lucky that several large competitors have gone out of business, shrinking its list of rivals. And it’s lucky that the vendors who make the products it sells, like Apple and Samsung, have kept churning out expensive blockbuster gadgets.

“They’re at the mercy of the product cycles,” said Stephen Baker, a tech industry analyst at NPD Group. “If people stop buying PCs or they don’t care about big-screen TVs anymore, they have a challenge.”

Mr. Joly knows that despite Best Buy’s recent momentum, it’s not out of the woods yet. To succeed over the long term, it will need to do more than cut costs and match prices. Walmart, another big-box behemoth, is investing billions of dollars in a digital expansion with the acquisition of e-commerce companies like Jet and Bonobos, and could prove to be a fierce rival. Amazon has been expanding into brick-and-mortar retail with its acquisition of Whole Foods, and is moving into Best Buy’s home installation and services market....
“Once you’ve had a near-death experience,” he said, “arrogance, if you had it in your bones, has disappeared forever.”
Amazon  Best_Buy  big-box  CEOs  turnarounds  pilot_programs  nationwide  contra-Amazon  brands  kiosks  cost-cutting  luck  Wal-Mart  Jet  Bonobos  pricing  showrooming  price-matching  customer_service  search_engines  in-home  BOPIS  Samsung  Apple  Microsoft  store_within_a_store  consumer_electronics  product_cycles  customer_experience 
september 2017 by jerryking
Smartphones Become Major Conduit for Payments Evolution
Market research company Euromonitor International discusses the link between smartphone growth and mobile payments.

Click on the title to read the full article on the Euromonitor blog...
Articles  Consumer_Electronics  Consumer_Finance  Global  Retailing  from google
november 2012 by sarahcave
How Japan Lost Its Electronics Crown -
August 15, 2012 | WSJ | By DAISUKE WAKABAYASHI.
How Japan Lost Its Electronics Crown
Sony, Sharp and Panasonic Fixated on Hardware Breakthroughs; 'Sometimes, It's Easier to Run From Behind'

over the past 20 years for Japan's once-world-dominant electronics firms. Japanese companies have beaten rivals to the market with hardware breakthroughs—from flat-panel televisions to advanced mobile phones.

But in each case, foreign rivals have cashed in by delivering faster improvements, integrating the products with easy-to-use software and online services, and delivering a smarter marketing message....Now, Japan's device makers are an afterthought to Apple Inc., AAPL +0.27% Google Inc. GOOG +1.31% and South Korea's Samsung Electronics Co. 005930.SE +1.51%

Japan's current weakness is rooted in its traditional strength: a fixation with "monozukuri," or the art of making things, focused on hardware advances.

This concept, a source of national pride, pushed Japan's electronics firms to strive for products that were often the world's thinnest, smallest, or delivered other incremental improvement—while losing sight of factors that really mattered to people such as design and ease of use.

In the case of the e-reader, Sony was focused on selling devices, while Amazon was focused on selling books. As a result, the Kindle was more in tune with the raison d'être for purchasing the device: to buy and read books.

"Even though the first device definitely pointed the way to the future, it's a market that got away from Sony," said Mr. Gartenberg, research director at Gartner Inc. "Others have far more successfully capitalized."
Japan  consumer_electronics  e-books  Sony  Sharp  Panasonic  Toshiba  Samsung  e-readers  what_really_matters 
august 2012 by jerryking
For Some Manufacturers, There Are Benefits to Keeping Production at Home -
January 22, 2007 | WSJ | By MARK WHITEHOUSE.

much of what can go abroad already has, leaving behind what can and should be made in the U.S. One area of strength: high-end goods like top-of-the-line $6,000 Sony Grand WEGA TV sets and $15,000 Sub-Zero PRO 48 refrigerators, which appeal to the affluent folks who have been driving much of the growth in U.S. consumer spending.

"It's the very high-end products," says Daniel Meckstroth, chief economist at Manufacturers Alliance, a trade group. "Manufacturers who have niche markets in high-end products have a very good outlook."...."Manufacturing is contributing to the welfare of the economy in terms of standard of living, but it's not generating net new jobs," says Mr. Meckstroth. "The electronics sector is one of the areas where that's most visible."
manufacturers  offshoring  white_goods  Sub-Zero  appliances  onshoring  high-end  consumer_electronics 
june 2012 by jerryking
Best Buy Details Store Closings -
April 14, 2012 | WSJ | By MIGUEL BUSTILLO.

Best Buy Details Store Closings
Best_Buy  big-box  retailers  consumer_electronics 
may 2012 by jerryking
Sound ID SIX Proves Bluetooth Headsets Need an App
Reheating a casserole? There's an app for that.

The evolution of the headset mirrors virtually everything else in the world – it has become more technologically sophisticated and a lot smarter. Case in point is the Sound ID SIX Bluetooth headset, a technological marvel which continues to impress me and the more I use it, the better it seems to get.

A lightweight carbon-fiber design actually allows you to raise and lower the volume by just sliding your finger on the headset, no buttons needed. An on/off switch, single multifunction button and Micro USB connector round out the package, making it elegantly simply to operate while being aesthetically pleasing.

When I paired the phone it suggested I download the associated free Ear Print 3.0 app onto the iPhone which I did. From there I was literally amazed at all the things which could be done with this headset. There is a find function which plays louder and louder alerts to the headset so you can find it – in a messy purse or bag perhaps. The concern of course is what happens if the headset is off. I had such a situation arise where I dropped the box containing the headset in a dark room. The headset was off to conserve battery so finding a black gadget the size of a few pieces of gum turned out to be a headache. The good news is as I learned later - standby time according to the company is 75 hours. So there was no need for me to turn it off. My informal testing later showed a battery drain of 10-20% in 16 hours of standby use making the company’s claim pretty believable. While on the topic, the company says talk time is four hours after a full 2.5 hour charge.

Its worth noting you can connect to two A2DP devices meaning you can listen to music through the headset - not in stereo though. This is a great benefit as with typical bluetooth headsets you can’t listen to podcasts or satellite radio. Moreover, you can alternate to listening to videos on a tablet and audio on your phone or the other way around. There is a personalization setting (pictured above) allowing you to drag your finger around the screen to change the equalization level of the music. Sliding to the right makes the higher frequencies louder while sliding it up makes the low frequencies increase in amplification. I found the setting best when slid to the top right about an inch from the corner – it gave the best combination of bass and treble and brightened the overall sound in a pleasing manner. If the bass level increased too high I began to detect distortion.

There is also a sound meter function which can be used to determine how loud your surrounding area is and if it can cause harm to your hearing. You can also customize the headset to blink a light when you are on a call to alert others. There is noise reduction and a Pass Through mode which amplifies the sound in the area so the ear with the headset gets a sense of the surrounding noise. I found this to work best in the Focused Mode as opposed the ever-defaulting, Surround. You see there are too many noises for the device to accurately amplify and it just doesn’t have the dynamic range to do justice to it all. Examples include an office air conditioner, blowing fans in a car, chimes and music. Basically, Focused mode tries to amplify less ambient noise which makes it a better solution. This is not the fault of the headset - even the most expensive speakers you can buy with the most advanced amplifier will never sound exactly like a piano. Point being, the larger the drivers (speakers) and more powerful the amplifier, the better approximation you get to the original sound. This is an over-generalization but you get the idea.

VoiceMenu may be the slickest of the tested features as it gives you an option to choose from five separate actions whenever you press the single button on the headset for two seconds. You can determine the order of the menu options, you can choose what the options should be, you can choose the speed the menu is read to you and more. As you can see from the pictured menu above, after it starts being read, if you press immediately after the first option, it redials. After the second option, it activates Siri and so on. If you select battery status it tells you if the battery is good or not – it does not tell you a specific percentage.

You also get to program a few phone numbers such as home, work, spouse, service, etc. and if one of these numbers calls, the headset will alert you specifically to who is calling. You alternatively can use one of the 5 menu items to automatically call one of these numbers with two simple button presses.

The coolest part of the headset is the way you increase and decrease volume – you just slide your finger on the clear carbon of the headset repeatedly. I did notice however that some music and sound in general didn’t get as loud as I would have liked. Perhaps this is a headset limitation or a way to protect the hearing of users.

Also, you press and hold the center of the headset for two seconds to mute and unmute but it took me some time to get the hang of exactly where I needed to press to activate this function.

The company says there are three microphones used to ensure good sound quality by eliminating background noise such as wind. I did come away impressed at the not only the sound coming out of the headset but the accuracy of Siri when I used the microphone – it was much better than a competitive headset I had used previously.

The default earloop is very comfortable and stays in the ear incredibly well for a wide range of reviewers – starting with young children all the way up to me. Loops of other sizes are included if you want them as well as an over-the-ear loop if this is your preference. The company can also make a custom ear piece for you if you like. As someone who has difficult ears to fit, I was very happy with how this headset stayed glued to my ear – giving a "just right" feeling. The only challenge is when I pressed the headset button, it felt uncomfortable as it pressed into my ear on the first few days of use. By day three, I acclimated to the sensation.

Other technology which works behind the scenes is automatic volume control which raises the sound of the headset as it senses the surrounding background noise increasing. This is a typically a feature on some high-end performance cars and if performed well, can reduce a lot of hassle for the user. I didn't notice this working during my testing.

In terms of comfort, I have worn the headset for a few hours at once and it was fine. The Focused Pass Through mode kept me from the typical feeling of deafness in the ear with the headset and the lightness of the unit made it easy to forget I was wearing the headset at all.

If I had to suggest improvements it would be the box that the headset comes in – it is too big and the top falls off too easily. I would further shrink to the box so it would be 50-60% of its current size. Also a few times when the phone or tablet was rebooted, the headset would not be recognized. The only way to get them to pair again was to reboot the headset. This is a problem I have encountered with other bluetooth devices as well so I really can't fault the company. After all, they do flash this instructive message to help you along.

Due to the A2DP profile support you can now use this diminutive headset to listen to sports, news, music and even games in a location where you would likely would have needed wired headphones. So while waiting for the doctor, you can listen to your devices without disturbing anyone and dealing with wires which get tangled and annoying. Moreover, the size is small enough to put in a shirt or pants pocket with ease.

Also, you can program services into the menu allowing you to call Bing 411 without having to dial. I tried it just now and was able to get access to sports scores, horoscopes and of course traditional telephone directory assistance.

The headset costs $129 and it is a good value at that price – it is the Rolls Royce of bluetooth headsets and is the perfect addition to today’s smartphones. Moreover what this app/headset duo shows us is how powerful and rich an experience you can have via simple hardware with rich software powered by today’s smartphones. In other words, the same ingenious design of many smartphones with minimal buttons can be leveraged by devices which communicate to our smartphones. Think about the possibilities – mice, home stereos, monitors, microwaves, toasters, external hard drives… Virtually anything can be connected to a smartphone and the experience can be much better than the current controls we rely on today.


TMCnet reviews the Sound ID 510

TMCnet Coverage of the Sound ID 400 Bluetooth Headset

Tags: apple, bluetooth, consumer electronics, gadget, headset, smartphone, sound id, wireless
Related tags: bluetooth headsets, headset seconds, background noise, bluetooth headset, headset, sound

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4G  AT&T  Apple  Blackberry  Broadband  Consumer_Electronics  FCC  Gadget  HD_Voice  IP_Communications  Technology  Verizon  Wireless  bluetooth  headset  smartphone  sound_id  bluetooth_headsets  headset_seconds  background_noise  bluetooth_headset  headset  sound  from google
october 2011 by amitry
More Online Shoppers Drove a Spike in E-Commerce Spending Last Quarter
E-commerce spending hit $37.5 billion in the second quarter, up 14 percent from a year ago despite signs of a weak economy.

ComScore said this represented the third consecutive quarter of double-digit growth rates, which are being fueled by more Americans choosing to shop online. The number of online buyers was up 16 percent, compared to the year-ago period.

Some 70 percent of all Internet users in the U.S. made at least one purchase during the second quarter.

This quarter’s numbers shouldn’t be a big shock since Amazon surprised Wall Street by reporting a 51 percent year-over-year surge in sales, despite the second quarter typically being the slowest period of the year.

ComScore Chairman Gian Fulgoni said almost $1 of every $10 in discretionary spending is now occurring online. “E-commerce’s benefits of convenience and lower prices continue to be the drivers of the shift,” he added.

Other highlights from the quarter:

The top-performing categories that grew by at least 15 percent compared to 2010 were: Consumer electronics, computer hardware, software and event tickets.
Small and mid-sized retailers continued to gain market share, with the top 25 online retailers accounting for 66.4 percent of dollars spent online, down from 67.7 percent a year ago.
The second quarter represented the seventh consecutive quarter of positive gains year over year. The last time spending online decreased was in the third quarter of 2009.

Photo Credit: thisisbossi.
Commerce  News  Amazon  comScore  consumer_electronics  e-commerce  Gian_Fulgoni  hardware  retail  shopping  software  tickets  from google
august 2011 by TalkingPointz
Toshiba Sets Sights on Southeast Asia -
NOVEMBER 30, 2010

Toshiba Set to Tap Emerging Markets
Company's new TV sets will be designed to counter blackouts and poor reception often found in emerging markets
Toshiba  emerging_markets  Southeast_Asia  television  consumer_electronics  tv 
july 2011 by jerryking
The Sensors Are Coming!
Our smartphones seem pretty smart these days, but the next generation of mobile devices will make today's gadgets look dumb, due in part to sensor technology.
Consumer_Electronics  Phones_and_Mobile_Devices  Technology_and_Society  altitude  Mobile_phones  Sensors  Smartphones  from google
may 2011 by TalkingPointz
Will Apple Pull the Plug on Intel?
An interesting difference between Droid devices and those of the iOS variety is that Apple gadgets require users to plug the devices into a computer for OS updates while the Google Droid works over the air or OTA. So last night’s earnings release from Intel which touted a record quarter in-part is influenced by the fact that the more iPods, iPhones and iPads there are, the more computers you need to sync, backup and upgrade the OS.

And regardless of whether you choose a Mac or PC to connect to your gadget, you are in fact using an Intel processor.

But now that carriers have gone from unlimited data plans to tiered where they get paid to provide more bandwidth, what is to stop them from allowing Apple to provide operating system updates OTA?

This of course is why a product like the iPad is an in-between device as you need a computer to connect it to. So in fact the more iOS devices you sell, the more Intel processors are needed.

But at some point soon it is conceivable Apple will change its policy and when it does there will instantly be less need for Intel processors on desks and laps. In fact, all they have to do is allow updates over WiFi to have a deleterious effect on Intel’s value by pressuring the PC client group to go from flat to declining sales. And this is likely the reason why a record year and quarter from the chip maker was met with a declining stock price of 1% so far today.

It is worth pointing out however that cloud-based and data center sales grew by 15% for the tech behemoth and updates which aren’t performed via local PCs will be powered by servers in the cloud which are currently powered by higher-margin Intel processors and components.

Tags: apple, arm, at&t, att, intel, ios, ipad, iphone, ipod, netbook, pc, tablet, verizon
Related tags: intel processors, intel, updates, apple, devices, processors

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4G  AT&T  Apple  Blackberry  Broadband  Consumer_Electronics  Gadget  Google  IP_Communications  Microsoft  Technology  Unified_Communications  Verizon  WiMAX  Wireless  arm  att  intel  ios  ipad  iphone  ipod  netbook  pc  tablet  intel_processors  intel  updates  devices  processors  from google
january 2011 by stateless
SIP and HTML5 Convergence: Are You Ready?
Carl Ford is the loveable guy in the IP communications space I used to compete with but we are now family. It is really a great partnership and his company, Crossfire Media has partnered with TMC on a number of events including SIP Tutorial which has been held three times and has educated companies of all sizes, major telcos and technical staffs working at prestigious Ivy League schools.

The next event will be collocated with ITEXPO East 2011 in Miami this February 2-4 and I asked Carl for a few reasons to attend and macro trends which will be discussed.

He mentioned recent SIP meetings in China which show the need to keep current on SIP standards and HTML5 in particular which will integrate with SIP in the future. Obviously HTML 5 is a huge game changer as it challenges the dominance of Adobe’s Flash and could presumably allow rich multimedia to be enjoyed on far less powerful devices.

Do I need to go on and on again about how not having Flash running on Apple iDevices is a huge annoyance? I will give it a rest - for now.

He also said SIP in the peer to peer or P2P realm is not only alive and well but it will be responsible for more efficient enabling social network communication.

So there you have it – some of the things you will learn in the SIP Tutorial which by the way is also sponsored by none other than the SIP Forum an association with members such as Acme Packet, Alcatel-Lucent, Aspect, Avaya, Broadsoft, CableLabs, Opimum Lightpath, Cbeyond, Cisco, Comcast, Cox, Dialogic, Digium, Ericsson, Genband, Glowpoint, Ingate, Juniper Networks, Metaswitch Networks, Microsoft, Mitel, NET, Neustar, NET, Nokia, Polycom, Radvision, ShoreTel, Siemens, SNOM, Sonus Networks, Tandberg (part of Cisco now but it is on the site and I am being transparent  ) , Tekelec and XO Communications.

We hope to see you there.

Tags: 4g, 4gwe, carl ford, cisco, conference, html5, ip communications, itexpo, microsoft, sip, sip forum, sip tutorial
Related tags: networks

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january 2011 by amitry
Recommendations for usability in practice card set (pdf or hardcopy)
Today I am defending my PhD thesis, and I thought this would be a good reason to share the card set of my recommendations for usability in product development practice with you. I developed these recommendations based on best practices I observed and was told about in the three case studies I conducted, as well as based on existing literature on usability in practice. There are 25 recommendations, distributed over 6 themes:

Usability 101: how to define usability and assess its consequences?
Team: how to assemble a team that can execute a user-centred product development process?
Process: what does a user-centred product development process look like, and what methods to apply and how?
Project: what are important issues for organizing and planning a user-centred design project?
Company: how to organize your company so that it facilitates user-centred product development?
Market: retail and marketing strategies for companies that make usable products?

By placing them on I could feedback from product development professionals and researchers in two feedback rounds (one, two). This resulted in a final online version, which is now available in the form of a card set. You can download the PDF of the card set or receive a printed version free of charge by sending an email to with 'card set' in the subject header (and don't forget to include your postal address).
mobile_phones  recommendations_for_industry  home_appliances  usability_resources  principles/guidelines  consumer_electronics  usability_research  thesis  design_research  product_development  from google
december 2010 by soupkills
Thesis: Managing Product Usability
I am thrilled to announce that on December 13, 2010 I will be defending my PhD thesis, entitled:

Managing Product Usability; how companies deal with usability in the development of electronic consumer products

Why is the usability of mobile phones so poor? Why am I not able to do something as simple as hooking up my DVD recorder? Why do they make these products so hard to use? And are they doing it on purpose? Based on three case studies it can be concluded that there are many - strong - mechanisms in product development practice that prevent the creation of usable electronic consumer products.

Problem statement
The usability of electronic consumer products - portable music players, washing machines, mobile phones - is under pressure. This is attributed to these products being equipped with more and more functions, becoming smaller, and being used in networks and in a large variety of usage contexts. To further complicate things development of these products takes place under enormous time pressure, at low budgets, and by globally distributed teams.

The gap between usability in theory and in practice
In the past years many methodologies and methods for user-centred product development have been developed, but consumers are still confronted with scores of unusable electronic consumer products. So what is going on? The problem seems to lie in product development practice. However, current literature on usability in product development practice does not study the product development process as a whole, contains few case studies, and only limited research is available on the electronic consumer products sector specifically.

Three case studies
To increase the insight into usability in the development of electronic consumer products I conducted three case studies. In the first case study I explored how usability is dealt with in four sectors adjacent to electronic consumer products: automotive, professional coffee equipment, copiers and fast moving consumer goods. The second case study was performed among five major international developers of electronic consumer products (i.e., mp3-players, navigation devices, mobile phones). In the final study I investigated the development history of three electronic consumer products in order to trace the origins of usability issues.

An integrated, practice-oriented approach
In each of the studies an integrated approach was taken: the focus was on the product development process as a whole (as opposed to design only), and not just on the usability specialist and interaction designer, but on six roles that were considered to have most influence on usability: the product manager, marketing specialist, industrial designer, interaction designer, usability specialist and development engineer. Interviews were conducted with 69 product developers across 10 product development groups.

Deep insight into practice
The results provide a description of how usability is dealt with in product development of electronic consumer products, an overview of mechanisms of barriers and enablers for usability, and two causal models of usability in product development. The main conclusion of this research is that to be able to create usable electronic consumer products companies should not only adjust their development process, but their whole organization, including team structures, departmental organizations, and even retail strategies. If they don’t, the usability of electronic consumer products is likely to decrease (even more).

Recommendations for usability in practice
Based on learnings from the case studies as well as on existing literature on usability in practice, I wrote 25 recommendations for industry that describe how I would organize product development if the goal is to make usable electronic consumer products. The recommendations were 'user tested' by product development researchers and practitioners by placing them on this weblog, and then improved based on their input. The recommendations are published as a card set alongside the thesis and shortly after the PhD defense a pdf-version of the card set will be published on uselog.

The product usability weblog
During my PhD project I wrote on ‘ | the product usability weblog’ (which you are now reading), where I published examples of products with good and poor usability, usability studies, research on user-centred design, and news and events relating to usability. By the end of my research this weblog had nearly 10.000 hits per month. It proved a valuable tool for disseminating research, dialogue with industry and reflection on his research.
mobile_phones  recommendations_for_industry  business_and_usability  usability_resources  principles/guidelines  consumer_electronics  usability_research  thesis  product_development  from google
december 2010 by anthonysonego

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