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Health Online 2013 | Pew Research Center
Long in the tooth but useful; most findings have likely increased as online/digital adoption deepens
2013  healthcare  online  behavior  research  patient  customer  Experience 
1 hour ago by csrollyson
The New Face of Audience Journey Mapping in Healthcare - Forum for Healthcare Strategists
POV espouses using "brand journalism" to reach consumers earlier in their decision journeys; cites 83% [all] customers access digital/web late in their journeys; 33% healthcare patients self-diagnose online
healthcare  marketing  customer  patient  experience  pointofview  journey  content  q3  2018 
1 hour ago by csrollyson
Our Focus Areas | Rightpoint
Rightpoint has morphed into a CX and design agency
customer  experience  design  agency  chicago  usa  csr19  strategy  insight  Research  consulting  firm 
2 hours ago by csrollyson
CLEVER°FRANKE - Approach
Design firm uses data analytics to inform its strategy and design services
design  customer  user  experience  data  analytics  chicago  utrecht  digital  csr19  consulting  firm  agency 
2 hours ago by csrollyson
Capabilities | The Connell Group
Customer insights firm specializing in pharma and life sci
customer  insight  experience  agency  consulting  firm  chicago  csr19 
2 hours ago by csrollyson
Customer Success & Retention Consulting | Waterstone
Specializes in hightech clients + migrating trad techs to cloud, hence customer success focus
customer  success  experience  consulting  firm  chicago  sanfrancisco  hightech  csr19 
6 hours ago by csrollyson
Rimini Street opens up a new front with first public incursion into Salesforce territory
"The first win of a Salesforce client and the signing of the biggest deal to date, but also increased full-year losses."
cloud  platforms  -  infrastructure  and  architecture  crm  customer  experience 
2 days ago by jonerp
SAP Nation 3.0 – Manifest Destiny, a review and conversation
"SAP Nation 3.0 - Manifest Destiny provides the kind of call to action for both customers and SAP that has been missing in recent years. As such it is a solid read with something for everyone."
cloud  erp  financials  and  supply  chain  crm  customer  experience 
3 days ago by jonerp

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