recentpopularlog in

influence

« earlier   
How White Kids See Race | JSTOR Daily
"Children “who privately expressed direct hatred for Negroes, implanted the seeds of exclusion in the peer group,” they write. “Through facial gestures, giggling, verbal grimaces, and spoken orders…they were able to move the actual group decision in their favor.” Though open-minded kids were able to sway group opinion, too, the children still voted to exclude black children in private.

Overall, the children were aware of skin color, preferred white children to black children, excluded black kids from their clubs, and experienced significant peer influence.

The researchers ended with a plea for educational intervention. “The responsibility of elementary school educators to deal with the issue of race relations can no longer be ignored,” they wrote. They emphasized that peer groups play a critical role in racial consciousness and, ultimately, discrimination and social attitudes."
children  race  racism  history  2019  1964  behavior  discrimination  influence 
8 days ago by robertogreco
How to deal with social media customer support agents
I worked as a social media support manager for a few large companies and unless you’re an influencer with a ton of followers, it doesn’t help to post it publicity. If anything, it makes the agent less likely to find empathy.

I DM companies all the time. Keep it casual, friendly, and level-headed and they’ll typically bend over backwards for you. I DMed United Airlines the other day and got a non-refundable ticket changed to another day and they waived both the ridiculous change fee and didn’t even make me pay the difference for the new, more expensive fare.

I let them know I like their company and fly them as much as possible and I need to change my flight because my best friend that I haven’t seen in years would be in town that day.

I think the best way to get good customer service is

1. Be real and don’t exaggerate the situation. Statements like “this was the worst experience of my life” or “I’m never flying United again” are both probably untrue and show that you’re a difficult customer to satisfy. What’s the point of trying to help or bend policies for someone who isn’t going to be your customer anymore?

2. Don’t demand anything or set an ultimatum. Let the agent be the hero who comes up with the solution.

3. Be kind and make their job easy. They filter through 1000s of negative posts a day. People are so much more likely to go to social media to complain as opposed to praise. You can stand out by doing the opposite. It’s refreshing and appreciated.

In the customer service world, social media is pretty high on the hierarchy because it’s actually a pretty fun job and much more sought after than working in a call center. The people in those roles typically are not only better at their jobs, but equipped with more tools and authorization to make a better experience for the customers.
customer  support  influence  howto  talk 
12 days ago by dandv
A Successful Artificial Memory Has Been Created - Scientific American
Scientific American is the essential guide to the most awe-inspiring advances in science and technology, explaining how they change our understanding of the world and shape our lives.
memory  politics  psychology  manipulation  influence  persuasion  brain 
18 days ago by ivar
What next for British foreign policy in a post-Brexit world? | Christopher Hill | Opinion | The Guardian
First, in a world interconnected on so many levels, it is implausible for Britain to present itself as uniquely qualified to act as a hub. Second, a country that chooses to detach itself from its own region inevitably loses some of its attractiveness to others as both an entry point and a major player. Third, Britain is already struggling to find the resources to support foreign and defence policies. Fourth, the inability to live up to the claim to be a global player would create further reputational damage – the chaos of the past three years has already drained away much of the country’s famed “soft power”.

-----

The EU has serious problems of its own, but still performs three functions of considerable importance to the United Kingdom. First, it represents a major bloc in the international economy, with an effective common commercial policy and a currency with a growing status on the money markets. If global economic “management” has any meaning, only the large states or groups of states with the capacity to stick together will be players. The same applies for the second function, that of tackling system-wide problems such as climate change, terror networks and nuclear proliferation. Here the limits to what individual states can do are even clearer. Third, insofar as the United States, China and Russia represent potential problems for all other units in the system, regional organisations give some protection against them. The EU in particular provides cover against isolation and, on occasion, the collective weight to resist.
UK  EU  Brexit  foreignPolicy  FiveEyes  Commonwealth  USA  politics  reputation  influence  diplomacy  trade 
5 weeks ago by petej

Copy this bookmark:





to read