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The BuzzFeed Lesson – Stratechery by Ben Thompson
banal: infinite competition combined with an inferior product resulted in failed business models.
layoff  competition  benthompson  stratechery 
february 2019 by bekishore
The Experience Economy – Stratechery by Ben Thompson
There are millions of complaints every day about disappointing customer experiences. This is called the experience gap. Businesses used to have time to sort this out, but in today’s unforgiving world, the damage is immediate, disruption is imminent. This has shifted the challenge from a running a business to guaranteeing great experiences for every single person.
SAP  experience  management  economy  stratechery  benthompson  ben  thompson  qualtrics  interesting  kiv  xm  future  0 
november 2018 by bekishore

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