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What is Amazon? | Zack's notes
As Claude Harris put it, “I always told the buyers: ‘You’re not negotiating for Walmart, you’re negotiating for your customer. And your customer deserves the best price you can get. Don’t ever feel sorry for a vendor. He knows what he can sell for, and we want his bottom price.’”

Sam Walton was the ‘intelligent designer’ behind the Walmart algorithm: that is, a) “a wide assortment of good quality merchandise”, b) offered “at the lowest possible prices,” c) backed by “guaranteed satisfaction” and “friendly, knowledgeable service,” d) available during “convenient hours” with “free parking” and “a pleasant shopping experience,” e) all within the largest, most convenient possible store size and location permitted by local economics.

And so, as told by former Amazon engineer Steve Yegge, Jeff Bezos issued an edict: 1) All teams will henceforth expose their data and functionality through interfaces, 2) teams must communicate with each other through these interfaces, 3) all interfaces, without exception, must be designed from the ground up to be exposed to developers in the outside world, and 4) anyone who doesn’t do this will be fired.
super  useful  interesting  amazing  blog  whatis  what  is  amazon  retail  obsession  walmart  watchmaker  god  watch  maker  sam  walton  samwalton  customer  focus  jeffbezos  steveyegge  jeff  bezos  steve  yegge  platform  algorithm 
27 days ago by bekishore
Dashmesh
found "powered by SAP" on a packet of "masoor dhal" at cold storage on 31-dec-2013
sap  customer 
january 2014 by bekishore
Steve Jobs Insult Response - YouTube
what incredible benefit can we give to customer - NOT let us sit down with engineer and discuss how to market our awesome technology
weekly  steve  jobs  insult  response  wow  cool  youtube  video  customer  experience  backwards  technology  0 
january 2013 by bekishore

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