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Savvy Business Leaders Podcast – Futurist Brian Solis On Reinventing Field Service Management
Episode 4 of Savvy Business Leaders podcast features and interview with Brian Solis on the topic of how disruptive tech enables connected field service and is paving the way for new business models.
brian+solis  disruptive  technology  field  service  podcast  brian  solis 
17 days ago by briansolis
MTA Martech Advisor – What’s Going To Keep CMOs Awake At Night In 2019
Based on the discussions with Brian Solis, and other CMO influencers, Christine Crandell talks about the biggest challenge for CMOs in 2019
ai  brian+solis  chief  marketing  officer  cmo  growth  machine  learning  mediocrity  total  customer  experience  cx  brian  solis 
17 days ago by briansolis
KPS Digital Marketing – Social Media Marketing 2019: Top 100 Influencers
Using Buzzsumo’s influencer identification tool, KPS Digital Marketing assembled their list of the Top 100 Influencers of 2019, and Brian Solis came in as #25.
brian+solis  buzzsumo  top  100  influencers  influencer  brian  solis 
17 days ago by briansolis
The Marketing Centre – The Marketing Centre Book Club: Essential Summer Reading
July 2018 – The Marketing Centre crowdsourced a few book recommendations for some solid summer reading, and “What’s the Future of Business?: Changing the Way Businesses Create Experiences,” by Brian Solis was recommended by Jason Wills, Home Counties Marketing Director.
briansolis  customer  experience  journey  cx  innovate  or  die  what's  the  future  of  business  wtf  brian  solis 
17 days ago by briansolis
Chase Jarvis – BRIAN SOLIS: IT’S NOT GOOD ENOUGH TO BE GOOD ENOUGH
Brian Solis was recently featured in the 30 Days of Genius podcast series of Chase Jarvis Live on CreativeLive, where they discussed experience design, the topic of Brian’s book, “X: The Experience When Business Meets Design.”
brian+solis  chase  jarvis  Experience  Design  podcast  x  X:  The  When  Business  Meets  brian  solis 
17 days ago by briansolis
.Me – Digital Marketing Lessons I Learned At Spark.Me Conference
Anja Drobnjak recently wrote about the Spark.Me conference in Southeast Europe andBrian Solis, speaking on the topic of brand and customer experience, are among the lessons that stood out most:
brand  development  brian+solis  customer  experience  cx  spark.me  Brian  solis 
17 days ago by briansolis
Atomic Reach – 100 Content Marketing Influencers You Need To Follow
Atomic Reach recently announced their selections for the top 100 most influential content marketers, and Brian Solis was in great company, along with Jeff Bullus, Neil Patel, Jay Baer, Ann Handley, and more!
brian+solis  content  marketing  top  100  influencers  Brian  solis 
17 days ago by briansolis
MARTECH Advisor – 2019: The Year Of New And Improved Customer Experiences
In a recent article, MARTECH Advisor looked to the timeless wisdom of Brian Solis while discussing how customer experience has become the the key element that sets brands apart from one another.
brand  marketing  brian+solis  Business  -  customer  experience  cx  martech  brian  solis 
4 weeks ago by briansolis
Futurist Frank Diana Names X “Book Of The Week”
Futurist Frank Diana names X “Book of the Week”:

Excerpt: The book of the week for the week of January 14th is X: The Experience when Business meets Design by @briansolis. Find this and other great books in my book library…
book  of  the  week  brian+solis  Frank  Diana  futurist  X  X:  Experience  When  Business  Meets  Design  brian  solis 
4 weeks ago by briansolis
LinkedIn – What Does Brand Mean In 2019?
At the recent Brand Innovators Megatrends at CES, Jay Mandel was left pondering the question, "What does brand mean in 2019." He found wisdom in Brian Solis regarding relevance in an ever evolving world of innovation.
brand  innovation  innovators  megatrends  brian+solis  ces  relevance  brian  solis 
4 weeks ago by briansolis
Demand Gen Report – Podcast: The Future Of Influencer Marketing Is Influencer Relations
In a recent podcast interview with Demand Gen Report, Brian Solis discusses what he termed, “Influence 2.0”, and much more.
altimeter  group  demand  gen  report  influence  2.0  influencer  relationships  influencers  podcast  interview  brian  solis 
5 weeks ago by briansolis
CNET – Uber, Lyft IPOs To Mint Next Batch Of Bay Area Millionaires
In a recent CNET article pondering the overall effect of all the tech IPOs planned for 2019, Brian Solis had a few thoughts of his own.
bay  area  Tech  brian+solis  ipo  lyft  san+francisco  millionaires  uber  brian  solis 
5 weeks ago by briansolis
BizCommunity – #BizTrends2019: 4 Niche E-Commerce Stores Driving Innovation In Online Shopping
A BizCommunity article recently called out the expertise of Brian Solis regarding the need for ecommerce innovation in the customer experience, highlighting 4 niche retailers utilizing strategies that are a step above.
brian+solis  customer  experience  cx  ecommerce  innovation  niche  retailers  brian  solis 
5 weeks ago by briansolis
Innovation Excellence – Top 40 Innovation Bloggers Of 2018
After heavy thought and consideration, Innovation Excellence just announced their selections for the Top 40 Innovation Bloggers of 2018, listing Brian Solis as #32.
blogger  of  the  year  brian+solis  innovation  excellence  leaders  top  40  brian  solis 
5 weeks ago by briansolis
MARTECHSERIES – Majesco Announces Brian Solis As A Keynote Speaker At Convergence 2019
MarTechSeries Announcment: Convergence 2019 – Brian Solis to be Keynote Speaker.

Excerpt: Majesco, a global provider of market-leading insurance technology announced that Brian Solis will be a keynote speaker at its upcoming customer conference Convergence 2019 taking place in Savannah, Georgia on April 14 – 17, 2019.
brian+solis  convergence  convergence2019  keynote  Speaking  brian  solis 
5 weeks ago by briansolis
Marketing Land – 2019 Mobile Marketing Predictions From Industry Veterans
Marketing Land recently sought the expert opinions of leading business industry veterans, including Brian Solis, regarding mobile technologies and what the future holds for mobile marketing.
brian+solis  business  marketing  communications  customer  experience  cx  future  of  mobile  brian  solis 
5 weeks ago by briansolis
CNET – Google Is Primed To Go Big At CES Again
In a recent CNET article discussing how Google plans to make a bigger splash at the 2019 CES Show than in the previous year with their plan to make Google Assistant, Google Services, & Google devices central to every aspect of people’s lives, Brian Solis offered some timely advice.
brian+solis  ces  CES2019  google  assistant  services  brian  solis 
5 weeks ago by briansolis
Econsultancy – What Are “Change Agents” And Why Are They The Future Of Organisational Culture?
Econsultancy recently looked to Brian Solis and his published work, the Digital Change Agent’s Manifesto, while discussing digital transformation, posing the question, “What are change agents, and why are they crucial?”
change  agents  digital  agent  transformation  future  of  work  organizational  brian  solis 
5 weeks ago by briansolis
IoT For All – The New IoT Era Requires Better Standardization
In a recent article, IoT For All looked to Brian Solis for introspective wisdom regarding the future that is upon us; a future where everything is connected, and artificial intelligence & human intelligence interface as one.
ai  artificial  intelligence  brian  solis  digital  darwinism  internet  of  things  iot  machine  learning 
5 weeks ago by briansolis
Audiense:resources – Who Runs The Social Intelligence World?
In a recent influencers report, audiense:resources crunched the data to reveal the most influencial leaders in the field of social intelligence across the globe. Extracting data from 1,046 of the most important public figures, the largest influencers of professionals in the space, Brian Solis was in good company, named #4 among the top 10 Macro Influencers for the audience of Social Intelligence professionals, Elon Musk being #1, and Guy Kawasaki being listed as #6.
brian+solis  macro  influencer  social  intelligence  Media  top  brian  solis 
5 weeks ago by briansolis
Forbes – Influence And The Influencer: Persuading Audiences Through Social Identity
In a recent Forbes article discussing understanding the exercise of influence and social identity on the public, Brian Solis’ approach to determining influence was quoted alongside the likes of Robert Cialdini & Dale Carnegie.
brand  influencer  briansolis  influence  influencers  social  identity  brian  solis 
5 weeks ago by briansolis
CMS WiRE – Why Nano-Influencers Are A Social Media Marketers Secret Weapon
A recent article by CMS WiRE, looked to research by Brian Solis, to help explain why “Nano Influencers” with highly focused followings of 1,000 – 5,000, are becoming more important to brands in order to achieve more engagement of highly targeted audiences.
brand  engagement  marketing  brian+solis  influencers  instagram  nano  Social  Media  twitter  brian  solis 
5 weeks ago by briansolis
Inventiva – Online Marketplaces Must Go Beyond Sales To Experiences
A recent article by Inventiva looked to Brian Solis to discuss the needed evolution of a more complete ecommerce experience in marketplaces, in order to remain competitive with the consumers and the merchants that they serve.
brian+solis  brian  solis  customer  experience  cx  market  report  marketplace  state  of  digital  marketplaces 
5 weeks ago by briansolis
Ross Dawson – Futurist Influence Rankings
Using inputs by Followerwonk Social Authority, Alexa, & Twitter, Ross Dawson recently put together a clever widget to rank the most influential “Futurist” leaders on social media. Brian Solis ranked #87!

See the full article & explore the Futurist Influence Ranking widget here: https://rossdawson.com/futurist/futurist-rankings/?fbclid=IwAR1MrRFomDUVEwQDPGTiU-rEX_WCm5zlx0G5WqAjPbPAj6ougeSPXGe_3xA
alexa  briansolis  futureworks  futurist  social  authority  Media  social+media  twitter  brian  solis 
5 weeks ago by briansolis
The Financial Brand – Top 9 Digital Consumer Trends For Financial Marketers In 2019
Brian Solis was recently asked for his expertise, in an article by The Financial Brand, regarding how consumer digital habits are changing faster than ever, and how the importance of these trends will grow & affect your strategy in the coming year.
briansolis  Business    Marketing  customer  cx  digital  transformation  brian  solis 
5 weeks ago by briansolis
IPFC Online: 50 Top Digital Influencers To Follow in 2019 - Brian Solis
French web agency IPFC recently released their list of the top 50 digital influencers they recommend that people follow in 2019, with Brian Solis coming in at #45.
accolade  digital  industry  influencers  leader  list  press  publicity  top  50  brian  solis 
11 weeks ago by briansolis
AdAge: A New Customer Experience: How AI Is Changing Marketing - Brian Solis
Industry publication AdAge recently had a look at how artificial intelligence is changing the nature of marketing, citing Brian Solis’ thoughts on the subject.
ai  artificial  intelligence  Business  -  Marketing  future  innovation  press  publicity  quote  brian  solis 
11 weeks ago by briansolis
Cision PR Newswire: Innovation at Experian - Brian Solis
Credit monitoring service Experian recently hosted a live streaming broadcast on how technology is changing their industry, featuring Brian Solis interacting with Experian's senior executives.
executives  experian  innovation  keynote  overview  press  publicity  talk  technology  video  brian  solis 
11 weeks ago by briansolis
CNET: Facebook to hand off editorial oversight to independent board in 2019 - Brian Solis
Tech publication CNET recently did an article on Facebook’s decision to hand over editorial oversight of their service to an independent board in 2019, talking with Brian Solis about his views on the subject.
facebook  independent  oversight  press  publicity  quote  Social  Media  social+networks  thoughts  brian  solis 
11 weeks ago by briansolis
Digital Adoption 101: The Top Digital Leaders to Follow on Twitter - Brian Solis
Industry publication Digital Adoption 101 recently released a list of their top digital leaders to follow at Twitter, citing Brian Solis for particular praise.
adoption  digital  list  praise  press  publicity  thought  leaders  top  ten  twitter  brian  solis 
12 weeks ago by briansolis
Demand Gen Report: Podcast: The Future Of Influencer Marketing Is Influencer Relations - Brian Solis
The podcast of industry publication Demand Gen recently had on Brian Solis as a featured guest, discussing the past and future of influencer relationships.
2.0  advice  digital  future  influencers  interview  podcast  press  publicity  brian  solis 
12 weeks ago by briansolis
Fortune: Advertisers Are Giving People With 1,000 Instagram Followers Endorsement Deals - Brian Solis
Fortune magazine recently looked at the phenomenon of advertisers offering endorsement deals to Instagram members with large followings, quoting from Brian Solis’ thoughts on the subject.
digital  endorsements  influencers  instagram  press  publicity  brian  solis 
november 2018 by briansolis
The Business Hours: Thursday’s Google Walkout is Evoking Responses Now - Brian Solis
News publication The Business Hours recently did a look at the long-term repercussions of the Google employee walkout a few weeks ago, quoting Brian Solis from his thoughts on the subject.
employees  google  press  publicity  rights  tech  industry  walkout  brian  solis 
november 2018 by briansolis
Retail TouchPoints: Holiday Insights Podcast: Extending The Value Of Pop-Ups After They Shut Down - Brian Solis
Industry publication Retail TouchPoints recently did a podcast episode on the subject of pop-up stores and how their benefits can be extended past their closing date, and featured Brian Solis talking on the subject.
advice  benefits  customer  experience  cx  interview  podcast  pop-up  press  publicity  retail  stores  tips  brian  solis 
november 2018 by briansolis
Yellowstep: 3 Techniques to Better Understand Your Customer Needs - Brian Solis
The blog of marketing agency Yellowstep recently did an article on tips for better understanding customer needs, quoting from Brian Solis’ thoughts on the subject.
advice  customer  experience  cx  needs  press  publicity  tips  user  journey  brian  solis 
november 2018 by briansolis
Marketing Land: Breaking through with meaningful content marketing in the age of storytelling - Brian Solis
Industry publication Marketing Land recently conducted a long and detailed interview with Brian Solis about the subjects of marketing and storytelling, and where the two meet for modern companies.
analytics  Business  -  Marketing  content  conversation  interview  metrics  mobile  press  publicity  storytelling  brian  solis 
november 2018 by briansolis
Amwal Al Ghad: Sisi calls for Africa’s infrastructure development programme at World Youth Forum - Brian Solis
News publication Amwal Al Ghad recently did an overview of the 2018 World Youth Forum in Cairo, Egypt, and included a look at Brian Solis’ keynote address at the conference.
2018  address  event  keynote  press  publicity  Speaking  talk  world  youth  forum  brian  solis 
november 2018 by briansolis
Destination CRM: To Engage Customers, Your UI Design Needs These 6 Qualities - Brian Solis
Industry publication Destination CRM recently did an article with advice on user interface designs for customer-focused websites, quoting extensively from Brian Solis’ public thoughts on the subject.
advice  crm  customer  relationship  management  design  ecommerce  press  publicity  tips  ui  user  interface  websites  brian  solis 
november 2018 by briansolis
Egypt Today: Interview: Social media distraction a decision made for us - digital analyst - Brian Solis
News publication Egypt Today recently interviewed Brian Solis, while he was in Cairo to deliver the keynote address of the 2018 World Youth Forum.
2018  address  keynote  press  publicity  talk  world  youth  forum  brian  solis 
november 2018 by briansolis
The Seventh Day: Learn about the themes of the speech of digital analyst Brian Solis at the World Youth Forum session tomorrow - Brian Solis
Arabic publication “The Seventh Day” recently did an overview of the 2018 World Youth Forum in Egypt, looking in detail at the keynote address Brian Solis gave at it.
2018  address  keynote  press  publicity  talk  world  youth  forum  brian  solis 
november 2018 by briansolis
MarketingTech: Brian Solis: On CMO pressure, nailing customer journey touchpoints and the rise of Influence 2.0 - Brian Solis
James Bourne of industry publication MarketingTech recently conducted a long and wide-ranging interview with Brian Solis about the present and future of their industry.
advice  Business  -  Marketing  cmo  future  interview  press  publicity  talk  tips  Trends  brian  solis 
november 2018 by briansolis
CNET: Google walkout was 'unprecedented.' It could prompt more tech protests - Brian Solis
Tech publication CNET recently covered the politically-inspired walkout of Google employees, quoting from Brian Solis’ thoughts on the subject.
employee  google  politics  press  publicity  tech  industry  walkout  brian  Solis 
november 2018 by briansolis
El Watan News: Waiting for the Opening: Youth Forum "Sharm El Sheikh" Sing In All Languages of the World - Brian Solis
News organization El Watan News recently covered the World Youth Forum in Egypt, and featured Brian Solis’ keynote address there.
address  egypt  keynote  press  publicity  talk  world  youth  forum  brian  solis 
november 2018 by briansolis
Cision PR Newswire: Experian unveils the future of instant credit and identity management - Brian Solis
Industry publication Cision recently shared the news of Brian Solis joining the senior executives of Experian for a public event sharing how technology is modernizing the world’s largest information services company.
address  event  experian  information  services  innovation  press  publicity  technology  brian  solis 
october 2018 by briansolis
Rynda Laurel: Russell Brand to miss SxSW Keynote with Brain Solis. My thoughts & why I care. - Brian Solis
Rynda Laurel, who coordinated a talk between Brian Solis and Russell Brand as the keynote to this year’s SXSW Interactive festival, recently addressed Brand’s decision to cancel his appearance, sharing her thoughts on his recent struggle to achieve sobriety in his life.
cancellation  interactive  keynote  press  publicity  russell  brand  sxsw  thoughts  brian  solis 
october 2018 by briansolis
Reseller News: Bring digital transformation to life: breaking down the cultural barriers - Brian Solis
Industry publication Reseller News recently did an overview of their annual Partner Breakfasts, which bring together business leaders looking to bring digital transformation to life in their organizations, citing Brian Solis’ report with Capgemini’s Digital Transformation Institute on the subject.
brian  digital  transformation  future  partner  breakfasts  report  solis  status 
october 2018 by briansolis
CoMarketing News: Influence Marketing is Still Far From Mature... - Brian Solis
French marketing publication CoMarketing News recently did an article on the still relatively young state of influence marketing, citing Brian Solis’ “Influence 2.0” study he did for Altimeter.
altimeter  future  influence  2.0  marketing  press  publicity  report  status  brian  solis 
october 2018 by briansolis
Viuz: AI Marketing: New Principle of Intelligent Automation - Brian Solis
French marketing publication Viuz recently did an overview of early efforts into using AI for marketing purposes, citing Brian Solis’ thoughts on the subject.
ai  artificial  intelligence  Business  -  Marketing  future  innovation  press  publicity  tips  brian  solis 
october 2018 by briansolis
Richtopia: Philanthropists Top 100: From Warren Buffett to Elon Musk, These Are the Most Charitable People in the World - Brian Solis
Industry publication Richtopia recently released their annual Top 100 Most Influential Philanthropists list for 2018, placing Brian Solis at number 59.
honorific  list  personal  philanthropist  press  publicity  top  100  brian  solis 
october 2018 by briansolis
Yahoo! Finance: ‘Tech addiction’ solutions are a billion-dollar market opportunity - Brian Solis
Yahoo! Finance recently published an article on the growing number of commercial solutions to tech addiction, citing Brian Solis’ thoughts on the subject.
addiction  commercial  opportunities  press  publicity  solutions  tech  brian  solis 
october 2018 by briansolis
Simplr: 15 CX Superstars to Follow if You're in eCommerce - Brian Solis
Industry publication Simplr recently compiled a list of their 15 favorite writers in the field of customer experience (CX), citing Brian Solis’ work in particular.
best  of  customer  experience  cx  list  press  publicity  recommendation  brian  solis 
october 2018 by briansolis
iPerceptions: In-store shoppers are not satisfied with their mobile experience and more CX stories you should read - Brian Solis
iPerceptions recently did a round-up of interesting new articles concerning customer experience (CX), citing Brian Solis’ article on the subject.
article  customer  experience  cx  mobile  press  publicity  recommendation  brian  solis 
october 2018 by briansolis
CBT Automotive Network: The Most Common Dealership Workplace Distractions and How to Avoid Them - Brian Solis
Industry publication CBT Automotive Network recently published an article about common workplace distractions at car dealerships, quoting Brian Solis’ thoughts on the subject.
dealerships  distractions  gratification  press  publicity  smartphones  tablets  workplace  brian  solis 
october 2018 by briansolis
CNET: Google+ and life after social media death - Brian Solis
Tech publication CNET recently did an article on what lies next for social media in the wake of the Google+ shutdown, and talked with Brian Solis for his opinions.
future  google  plus  press  publicity  shutdown  Social  Media  social+networks  brian  solis 
october 2018 by briansolis
Retail Customer Experience: How poor customer service impacts the retail customer experience - Brian Solis
Industry website Retail Customer Experience recently wrote an article about how poor customer service impacts the retail customer experience, and extensively quoted Brian Solis’s report with Altimeter on the subject.
customer  customer+service  cx  experience  press  publicity  report  retail  brian  solis 
october 2018 by briansolis
Connected Futures: Defying Demographics: Today’s Hyperconnected Consumer ‘Generation’ - Brian Solis
The Cisco corporate blog, “Connected Futures,” recently did a profile of Brian Solis, looking in depth at his term “Generation C” and how it differs from age-defined generational groups like Millennials.
customers  digital  behavior  generation  c  interview  mobility  press  publicity  brian  solis 
october 2018 by briansolis
WorthIx: Designing the Future of CS with Brian Solis - Brian Solis
Emma Waldron of industry website WorthIx recently interviewed Brian Solis for their podcast, where their wide-ranging discussion included at look at data transformation and the future of the CX industry.
advice  customers  cx  digital  darwinism  future  futurism  interview  podcast  press  publicity  transformation  brian  solis 
october 2018 by briansolis
iperceptions: In-store shoppers are not satisfied with their mobile experience and more CX stories you should read - Brian Solis
The blog of marketing company iperceptions recently did a round-up of interesting customer experience articles around the web, and included Brian Solis’ essay on how brands must look beyond merely having a mobile presence.
advice  customer  cx  engagement  mobile  press  publicity  brian  solis 
october 2018 by briansolis
Campaign Middle East: Power Essay – Generation C: More than just a demographic - Brian Solis
Ahmad Itani, CEO of Cicero & Bernay Public Relations, recently posted an essay at the Campaign Middle East website, looking in-depth at the so-called “YouTube Generation” and including extensive quotes from Brian Solis on the subject.
consumers  creatives  curation  generation  c  influencers  millennials  press  publicity  youtube  brian  solis 
october 2018 by briansolis
Digital Signage Today: McDonald's and interactivity claim top September 2018 headlines - Brian Solis
Industry publication Digital Signage Today recently did a roundup of their most popular September 2018 stories, quoting extensively from Brian Solis’ thoughts on customer engagement.
attention  customer  digital  engagement  press  publicity  signage  brian  solis 
october 2018 by briansolis
Epic Presence: The B2B Marketer’s Guide to the Future of Social Media - Brian Solis
Marketing company Epic Presence recently released a guide to the future of social media for B2B marketers, highlighting Brian Solis’ work at Altimeter when it comes to influencer marketing.
altimeter  b2b  Business  -  Marketing  future  influencer  press  publicity  brian  solis 
september 2018 by briansolis
Digital Signage Today: 2 keys to digital signage engagement - Brian Solis
Industry publication Digital Signage Today recently did an interview with Brian Solis about how companies can better engage their customers through signage.
advice  customer  engagement  interview  press  publicity  signage  tips  tricks  brian  solis 
september 2018 by briansolis
Sven Esser: Brands of the Future: The Critical Relationship Between BX, CX, UX and EX – Brian Solis - Brian Solis
At his blog, industry expert Sven Esser recently highlighted Brian Solis’ report on “The X Framework of Experience Design,” showing the ways that CX, BX, EX and UX come together for companies.
advice  bx  cx  ex  Experience  Design  press  publicity  report  ux  brian  solis 
september 2018 by briansolis
LiftIgniter: Experience is Everything: Why Real-time Personalization Matters in a Post-GDPR World - Brian Solis
Software company LiftIgniter recently hosted a webinar with Brian Solis on the subject of real-time personalization with customers; this article at their blog summarizes the highlights.
ustomer  experience  gdpr  presonalization  press  publicity  webinar  brian  solis 
august 2018 by briansolis
Fonolo: 5 More Contact Center Reports Worth Your Time - Brian Solis
The Fonolo industry blog recently did an overview of great reports regarding contact centers, citing Brian Solis’ recent look at the rise of collaborative contact centers.
altimeter  collaboration  contact  centers  press  publicity  report  Trends  brian  solis 
august 2018 by briansolis
Shep Hyken: 5 Top Customer Service Articles for the Week of August 20, 2018 - Brian Solis
In his most recent weekly roundup of great customer service articles, industry expert Shep Hyken included Brian Solis’ recent look at Domino’s Pizza and their customer experience innovations.
article  customer  experience  innovation  press  publicity  retail  service  brian  solis 
august 2018 by briansolis
Voziq: 50 Handpicked Resources for Customer Retention Leaders – July 2018 Edition - Brian Solis
Industry publication Voziq just published the July edition of their handpicked resource list for customer retention leaders, and included Brian Solis’ recent primer article on customer experience issues.
advice  customer  experience  press  primer  publicity  recommendations  retention  brian  solis 
august 2018 by briansolis
Customer Experience Professionals Association: CS Disruptors 2018 - Brian Solis
The Customer Experience Professionals Association recently released a video asking a series of “CX disruptors” for their insights on the latest developments, with Brian Solis quoted several times.
advice  customer  cx  experience  insights  interview  press  publicity  thoughts  video  brian  solis 
august 2018 by briansolis
Popping the Bubble: Brian Solis enters his Madonna Like a Virgin phase - Brian Solis
Sandra Ponce de Leon of the Popping The Bubble blog recently interviewed Brian Solis for their podcast, where they talked at length about digital disruption, digital addiction, and the steps you can take in your life to combat it.
actions  addiction  advice  digital  disruption  interview  podcast  press  publicity  brian  solis 
august 2018 by briansolis
Solvis Consulting: “The Digital Change Agent’s Manifesto” para la transformación digital de las organizaciones - Brian Solis
The Spanish-language Solvis Consulting blog recently did an overview of Brian Solis’ report on the Digital Change Agent’s Manifesto.
advice  agent  change  digital  press  publicity  report  transformation  Trends  brian  solis 
august 2018 by briansolis
Holistic Marketing Concepts: How to Tell if You’ve Been Hijacked by Technology (and what to do about it) - Brian Solis
The Holistic Marketing Concepts blog recently looked at and recapped Brian Solis’ keynote address at the 2018 South By Southwest (SXSW) conference, regarding the trend for technology to hijack our minds and what steps we can take about it.
address  conference  hijacking  keynote  press  publicity  sxsw  talk  technology  video  brian  solis 
august 2018 by briansolis
Clicktale: Brian Solis on the future of customer experience - Brian Solis
Liraz Margalit of the Clicktale blog recently conducted a Q&A with Brian Solis at CDO Israel, and posted the video at their website.
behavior  brands  customer  emotion  experience  interview  mobile  press  publicity  q&a  ux  video  brian  solis 
august 2018 by briansolis
TheOofy: WhatsAround, Steem.it, Po.et… How Blockchain Sparks A Social Media Revolution - Brian Solis
Ester Gritsaeva of fintech blog TheOofy recently wrote an article on the interesting confluence between blockchain technology and social media, quoting from Brian Solis’ public thoughts on the subject.
blockchain  innovation  press  publicity  quote  Social  Media  trust  brian  solis 
august 2018 by briansolis
ZDNet: How Neiman Marcus's top-down innovation strategy transformed retail and increased revenue - Brian Solis
Alison DeNisco Rayome of tech publication ZDNet recently did a look at clothing retailer Neiman Marcus’ efforts at tech innovation, and interviewed Brian Solis about the details.
digital  experiments  innovation  interview  lab  neiman  marcus  press  publicity  retail  brian  Solis 
august 2018 by briansolis
No Jitter: How Not to Become a Victim of 'Digital Darwinism' - Brian Solis
Tim Pickard of Enterprise Connect’s “No Jitter” blog recently did an article on how not to fall behind with the rapid pace of technology, and extensively quoted Brian Solis’ public thoughts on the subject.
advice  darwinism  digital  pace  press  publicity  report  Social  Media  tips  transformation  brian  solis 
august 2018 by briansolis
SXSW: Brian Solis at SXSW 2018 - Brian Solis
The South by Southwest (SXSW) Festival recently posted a video excerpt of Brian Solis’ 2018 keynote address.
2018  address  festival  keynote  press  publicity  sxsw  video  brian  Solis 
august 2018 by briansolis
MarTechSeries: Leveraging the Power of Social Media to Garner More Customer Reviews - Brian Solis
Nivedya Varma of industry publication Marketing Technology Insights recently compiled an overview of advice for companies to use social media to garner more customer reviews, and quoted Brian Solis within the article.
advice  customer  press  publicity  report  reviews  Social  Media  tips  brian  solis 
august 2018 by briansolis
Repeat Customer Podcast: How Sephora created a futuristic, omnichannel customer experience - Brian Solis
Brian Solis was recently featured on Zendesk’s “Repeat Customer” podcast, giving the hosts a behind-the-scenes look at cosmetics success story Sephora.
innovation  interview  podcast  press  publicity  brian  solis 
july 2018 by briansolis
Lexology: VidCon 2018: What I Learned From My First VidCon Experience - Brian Solis
At news aggregator Lexology, Farnaz Zanjani of Manatt Phelps & Phillips LLP recently wrote an overview of the 2018 VidCon conference, in particular citing Brian Solis’ keynote address.
2018  address  authenticity  conference  digital  influencer  keynote  press  publicity  trust  vidcon  brian  solis 
july 2018 by briansolis
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