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cote : disruption   51

Digital banks on track to treble customers in next year but profits remain elusive
.As they mature, digital startups are now turning their attention from customer acquisition to becoming profitable. With no branch networks and legacy IT systems, digital challengers have a substantially lower cost-to-serve than incumbents of £20-£50 per account compared to £170. Meanwhile, deposit balances for challengers have increased from £70 to £350 per customer. However, this is still dwarfed by the £9000 average for incumbents.However, the majority of new entrants are still not profitable, with the average digital bank losing £9 per customer
Banking  momentum  UK  disruption  digitaltransformation  Accenture  numbers  links  via:Workflow 
6 weeks ago by cote
Digital is helping Millennials shop around for auto coverage
That’s according to TransUnion’s “Auto Insurance Shopping Index,” which found that 21.7% of consumers shopped for personal auto insurance in 2018, versus 20% in 2017. With 44% of their cohorts shopping, Millennials and Generation Z consumers shopped for auto insurance than other ages.

The reason? Digital distribution and marketing seem to be huge drivers to increase shopping for Millennials. According to David Drotos, VP of insurance solutions at TransUnion, “Technology is fueling the experimentation and development of new business models for insurance that cater to the Millennial lifestyle.”
Insurance  digitaltransformation  disruption  thekids  surveys  book4  links  via:Workflow 
11 weeks ago by cote
Google Maps now displays bike-sharing stations worldwide
Barcelona, Berlin, Brussels, Budapest, Chicago, Dublin, Hamburg, Helsinki, Kaohsiung, London, Los Angeles, Lyon, Madrid, Mexico City, Montreal, New Taipei City, Rio de Janeiro, San Francisco Bay Area, São Paulo, Toronto, Vienna, Warsaw, and Zurich.
Google  disruption  sharing  biking  book4  links  via:Workflow 
july 2019 by cote
Banking Young people and their phones are shaking up banking
In such scenarios incumbents risk ending up as “dumb pipes”, holding bloated balance-sheets and originating products such as mortgages and loans that someone else sells to consumers. If they were to lose the ability to build a brand and the transaction data needed to understand their customers and cross-sell, their wares would become interchangeable. Margins would be driven down, even as they continued having to abide by onerous banking regulations and hold balance-sheet risk.
Banking  disruption  onlinebanking  digitaltransformation  links  via:Workflow 
may 2019 by cote
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There is an old-timey model in which the key elements of banking are, like, having a local branch, looking customers in the eye and giving them a hearty handshake, knowing their parents, etc. But in modern banking the importance of having a website and a payments app and, uh, “keeping track of customer deposits” is relatively higher, and the handshaking is relatively less important. For big banks, this means that they are increasingly and self-consciously becoming tech companies, building apps and hiring developers and blathering about blockchain. For small banks, it means that they are increasingly and unhappily becoming franchises of tech companies.
Banking  fiserv  disruption  cases  links  via:Workflow 
april 2019 by cote
Instagram Is Changing How You Shop
When you browse select posts from those brands, you’ll now see a blue “Checkout on Instagram” call-to-action. Click it, and you can select your size, color, billing and shipping details. Instagram will take an undisclosed cut of sales.
Retail  Instagram  disruption  links  via:Workflow 
march 2019 by cote
Square expands its bank-like offerings, letting sellers charge customers in installments
Disrupters gonna disrupt, loans edition:

> This type of loan is typically reserved for retailers who bring in more than $1 million in revenue, and requires a lot of paperwork.
lending  square  loans  banking  digitaltransformation  disruption 
october 2018 by cote
Investors Have Misdiagnosed Amazon’s Push Into The Pharmacy Business
“The preponderance of drugs in the U.S. is consumed by an older population, whose habits change slowly or not at all. Accordingly, it’s likely that Amazon’s online pharmacy will not significantly impact the existing drug industry.... Here’s why: Americans currently spend $450 billion a year on drugs. Walmart is the fourth-largest pharmacy in the U.S., with sales of $21 billion, or 4.6% of the company’s total sales. Let’s say that over the next five years Amazon gets to Walmart’s sales level of $21 billion. If the U.S. pharmaceutical industry grows 2% a year over that time, total drug sales will have increased by $45 billion, or the equivalent of two Walmarts (we are ignoring compounding here), to $495 billion. Walgreens, with its pharmacy selling about $70 billion a year, would barely notice Amazon’s presence.”
pharma  amazon  digitaltransformation  disruption  analysis 
august 2018 by cote
Amazon takes aim at U.K. insurance market | Digital Insurance
‘Amazon has “all the tools to succeed” and is a bigger threat than Alphabet Inc.’s Google, which also made a play for the U.K. price-comparison industry a few years ago’

For the change or die files.
UK  insurance  amazon  disruption 
august 2018 by cote
Marriott CEO on Tech Giants: 'We Are in an Absolute War for Who Owns the Customer'
All the tech-driven competition in hotels:

“We have seen more and more business shift to our direct channels. We’ve seen loyalty continue to drive a higher share of the business that is coming into our hotels. And we think we’re competing or we compete against these platforms quite well.”
hospitality  hotels  disruption  verticals 
june 2018 by cote
Amazon pushes further into insurance with its latest investment
"Amazon's Indian venture is probably a springboard for a move towards more established markets. India is some way away from Amazon's key US and European markets, suggesting that it's using India as a test lab for expanding its insurance operations. However, Amazon's decision to flex its insurance muscles in India is probably also down to the fact that Amazon has stronger competition in this market in the form of home-grown rival Flipkart — which has also begun stepping into insurance. In Europe and the US, meanwhile, Amazon has fewer real competitors. As such, it's likely that if Amazon's venture with Acko succeeds, we'll see it striking similar partnerships closer to its core markets to bulk out its insurance presence there. If this were to happen, legacy insurers and smaller insurtechs would be up against some stiff competition."
insurance  amazon  disruption 
march 2018 by cote
Amazon is coming for the insurance industry – should we be worried?
“While UK insurers are investing in tech and providing digital services, the majority are light years behind Amazon,” noted Davies. “If insurers are not careful, they may be pushed out of having a direct relationship with customers and be relegated to the role of a price-driven risk carrier at the back end (assuming Amazon doesn’t want to hold the risk too).”
amazon  insurance  uk  disruption 
march 2018 by cote
Number of retail stores likely to shrink
Over serving in retail: ‘Feinberg says reports of the retail industry's demise are "way overblown." Instead, he says the industry is "facing a retrenchment," because retailers have way too many stores open.’
sears  disruption  walmart  numbers  amazon  retail 
december 2017 by cote
Jill Lepore: What the Theory of “Disruptive Innovation” Gets Wrong : The New Yorker
Doctors have obligations to their patients, teachers to their students, pastors to their congregations, curators to the public, and journalists to their readers—obligations that lie outside the realm of earnings, and are fundamentally different from the obligations that a business executive has to employees, partners, and investors. Historically, institutions like museums, hospitals, schools, and universities have been supported by patronage, donations made by individuals or funding from church or state. The press has generally supported itself by charging subscribers and selling advertising. (Underwriting by corporations and foundations is a funding source of more recent vintage.) Charging for admission, membership, subscriptions and, for some, earning profits are similarities these institutions have with businesses. Still, that doesn’t make them industries, which turn things into commodities and sell them for gain. I suppose it’s worth being reminded that some things just don’t function well as a business. I’m not sure if that means they can’t benefit from disruptive innovation, however.
via:ifttt  from:tumblr  nonprofit  business  innovation  disruption  link  tumblr:link 
june 2014 by cote
Cash Piles, Paranoia Fuel Tech Giants' Buying Binge -
Nice pice on disruption fear driven tech M&A: From messaging to watches and thermostats, Facebook and Google, along with Inc. and Apple Inc., each want to own the digital platform where people communicate, shop and seek entertainment. The competition is driven by their ability to pay—their combined market capitalization exceeds $1 trillion—and long memories of faded tech stars that didn’t evolve quickly enough. … The four companies are competing to control as much as possible of the tech ecosystem. In Silicon Valley parlance, it’s all about controlling “the platform.” A big reason is to gather data about users, to serve them ads or to anticipate their next purchase.
via:ifttt  from:tumblr  m&a  devrel  facebook  google  amazon  apple  disruption  sunw  innovation  wsj  link  tumblr:link 
march 2014 by cote
For those who don't have 3.5 hours, some highlights from #TheAppGap | Coté
As I mentioned, a few weeks back I was in a recorded “think tank” put on by Dell which was, largely, about the changing nature of IT and how CIOs could go about managing it. For those who don’t want to nuzzle up to a 3.5 hour recording (perhaps with a six pack and some chips?), Dell has pulled some highlights: “What do customers expect in an application today?” IT is facing competition for the first time ever The Web Of C-Level Relationships The Willy-wonky of Servers talks about “persistently, ubiquitously connected to the network era” And check out Barton’s omnibus overview. For the record, I got a much needed hair-cut the next week.
TheAppGap  IT  innovation  disruption  videos  Dell  via:ifttt  from:tumblr  tumblr:text 
february 2014 by cote
When Apple reached parity with Windows |
Nice anecdote about iPads going from zero to full use in mainstream-sounding use cases: I’m not a “tech” guy, but wanted to give you a perspective from a person who works for a fortune 500 company. I recently returned from a National Sales meeting, and was amazed with the iPhone market share within our company 95%+. Not to mention that every sales and marketing employee is given an iPad for “work” use. Mine consists of hundreds of apps that are not for work use, which is consistent with other employees. All of our marketing material is now pushed to our iPad, which allows us to do sales presentations on our iPads. After 3 years we get a new iPad. Contrast that with three years ago, when most of us said we had to have BB’s, because Apple didn’t work well with Outlook. Our PCs/Notebooks had to be Windows based, because that works with the VPN, and we could use Excel for ROIs, and PowerPoint for presentations. I’m not an Apple zealot looking to convince someone it’s the greatest company in the world, but after what I’ve seen from my company over the past three years I’m now a shareholder of aapl. This is just a perspective from one Fortune 500 company with over 25,000 employees
via:ifttt  from:tumblr  mobile  disruption  ipads  sales  anecdotes  asymco  link  tumblr:link 
january 2014 by cote
Of bits and big bucks |
The app economy shows that there are big opportunities in “digital pennies” and that the figures are beginning to match even the “analog dollars”. In fact, I suspect eventually digital pennies will dwarf analog dollars. The trouble is that these pennies will not be earned at the same control points. Bits are already big bucks. They’re just not the bits we are used to.
via:ifttt  from:tumblr  apple  numbers  devrel  appstore  disruption  link  tumblr:link 
january 2014 by cote
Hedge Fund Guru Bets Against IBM over Cloud Computing | Business Technology Solution Sales content from The VAR Guy
Indeed, the numbers may back him up—cloud computing sure seems to be squeezing the vendor’s hardware business. The most recent evidence is clear: In Q3 2013, IBM’s systems revenue fell 19 percent, with its Power line falling 38 percent, System x sliding 18 percent and storage falling 11 percent. Among its hardware platforms, only System z mainframe server products showed some life, with a 6 percent uptick.
via:ifttt  from:tumblr  ibm  pe  numbers  cloud  disruption  link  tumblr:link 
november 2013 by cote
Coté • IBM’s fundamental problem: they supply those being...
IBM’s fundamental problem: they supply those being disrupted by technology, not those doing the disrupting.
IBM  disruption  qtr_calls  cloud  Power  numbers  via:ifttt  from:tumblr  quote  tumblr:quote 
october 2013 by cote
What Clayton Christensen Got Wrong in his Theory of Low-End Disruption
But IT business buyers are, he says, and don’t know how make speeds and feeds (the basis of their buying behavior, plus price) account for UX: The business buyer, famously, does not care about the user experience. They are not the user, and so items that change how a product feels or that eliminate small annoyances simply don’t make it into their rational decision making process.
via:ifttt  from:tumblr  ux  apple  design  disruption  procurement  link  tumblr:link 
september 2013 by cote
Consulting on the Cusp of Disruption - Harvard Business Review
This is a nice, recent HBR piece arguing that management consulting and lawyers are ripe for disruption. While they don’t label it “bundling” (they call it “opacity”), that section is excellent and generalizable to how it works. Namely: once you bundle stuff, the buyer has a harder time getting a good deal because they can’t nit-pick the pricing of individual parts or pull them apart. To be overly precise, I’d argue that opacity is a type of a bundling. Often, you can see the exact price if the products and services in the bundle, you just can’t do anything about it, like when you get your monthly cable/Internet/phone bill or a hospital stay bill (“if I one aspirin was $2 a pill I would have gone to Walgreens for it!”). But bundling can also be “opaque,” as in carrier subsidies for smartphones or management consulting, it seems.
via:ifttt  from:tumblr  disruption  pricing  bundling  managementconsulting  link  tumblr:link 
september 2013 by cote
Guess who's advising Box: Ex-Microsoft exec Sinofsky helping Levie and team - GeekWire
Like many modern relationships, this one started with a Facebook message…. They ended up meeting, talking over Pho, and hitting it off. … Box, for the record, was not among the companies named in a non-compete agreement between Microsoft and Sinofsky after the former Windows chief’s departure. Wow, that’s a really bad non-compete list. Someone ought to have a service where those lists get checked every year and updated. Only a third party could do it correctly as insiders would be mentally blocked, by definition, from identifying disrupters.
via:ifttt  from:tumblr  nonconpete  disruption  box  microsoft  execs  link  tumblr:link 
august 2013 by cote
Coté • Imagine for a moment that Microsoft’s next CEO...
Imagine for a moment that Microsoft’s next CEO cleans house, and replaces almost the entirety of senior management (which in reality wouldn’t be possible given all the institutional knowledge that would be lost). But if it were possible, here’s the classic innovator’s dilemma Microsoft would face: Products that were sufficiently good copies of, say, competitors’ cloud services, would simply eradicate many of Microsoft’s core businesses all that much faster. The software known as Microsoft Server is one example: Customers use it to run servers within their own data centers, whereas Amazon’s cloud services model is simply to sell you time on its servers. If Microsoft’s cloud services division were to copy Amazon Web Services, down to its hyper-competitive pricing, Microsoft’s sales force would revolt because Microsoft’s cloud services would cannibalize sales of Windows Server; middle men who resell Windows Server to businesses and make a living supporting it would be upset to lose those sales; and investors would be aghast at the hit Microsoft’s profits would take. That Amazon and Google might eventually eliminate this portion of Microsoft’s business in the absence of such a move hardly matters to shareholders whose focus is on the next quarter.
microsoft  disruption  via:ifttt  from:tumblr  quote  tumblr:quote 
august 2013 by cote
Shopify announces iPad-centric POS system | TUAW - The Unofficial Apple Weblog
I’ve always thought that the iPad as POS disrupted was a delightfully unexpected disruption. It’s fun to see how Square, Shopify, and others are reinventing a really boring space who’s TLA is a pun’ish commentary on the quality of goods.
via:ifttt  from:tumblr  pos  retail  disruption  iPad  link  tumblr:link 
august 2013 by cote
The PC Calamity
"In terms of install base, a computing category that did not exist six years ago has come to overtake one that has been around for 38 years."
pcs  mobile  chips  disruption  strategy  marketdata  forecasts  nailedit 
august 2013 by cote
How Novell peaked, then threw it all away in a year
"The usual situation when companies grow like this is that execs assume it is their own godlike genius that has created the situation, and begin behaving accordingly."
novell  history  disruption 
july 2013 by cote
HP, Dell and the paradox of the disrupted | Tech News and Analysis
"As much as anything, it’s a stark reminder that disruption doesn’t give a crap about legacies."
pcs  numbers  disruption 
september 2012 by cote
Misunderstanding "The Innovator's Dilemma"
Interesting clarifications and related typing-out-loud on *-2.0 stuff, esp. re: MSM.
msm  disruption  linux  microsoft  innovation  enterprisesoftware  marketing  productmanagement  software 
august 2006 by cote
Podbop - We podcast bands coming to your town
Enter in your town, and it creates a podcast/rss feed of MP3 of bands coming to your town. So, you can find bands to go see by listening to samples. Who said free can't make you money?
disruption  music  podcasts  mashups  rss 
march 2006 by cote
IBM's AIX turns 20
"In December, for example, IBMannounced the opening of its AIX Collaboration Center in Austin, Texas, and said it would spend $200 million there to test software on AIX and encourage innovation atop the operating system."
aix  ibm  disruption 
march 2006 by cote
Charlene Li's Blog: Forrester's Social Computing report
As Charlene alludes to, all this whiz-bang software isn't too useful if it doesn't change the business as well as IT.
socialsoftware  disruption  business 
february 2006 by cote
How Apple Could Mess Up, Again
See the last comment: that's the most interesting one.
apple  disruption  biz  peopleware  stocks  standards 
january 2006 by cote
Stuck systems
The delima of being the first to stop doing something stupid that everyone does.
godin  disruption  marketing  innovation 
january 2006 by cote
blogging doubled stormhoek sales in less than twelve months
"And the best stories have market disruption baked-in." And, a line on using public blogs for internal disruption.
disruption  blogs  collab  marketing  via:memeorandum 
december 2005 by cote
Hiring a milkshake
A good article extracted from The Innovators Solution. Some really good product management thinking in this one, esp. the RIM/Blackberry story. Note how it relates to an "attention market."
innovation  disruption  productmanagement 
september 2005 by cote
Are Management Frameworks Poised for a Disruption?
Granted, I like hearing what I want to hear, confirming my own thing, etc., etc....but this piece is one of the best I've read in a long, long time about the future of systems management.
goodenough  sysmgmt  idc  heyredmonk  disruption  diy 
august 2005 by cote

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