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Shipping giant Maersk on taking a cloud-first approach to disrupting the competition
“When we moved to the cloud the first time, we cut down the lead time for an environment from 100 days to 85 days. This is self-inflicted lead time… processes that are keeping you from moving faster,” he said.

“We also had 30 people involved in a classic delivery, and we figured the cost was around €40,000 to provision an environment, in work time, handovers and meetings and what not.”
Does  cases  shipping  paas  links  via:Workflow 
24 days ago by cote
Insurance giant Allianz opens up about how DevOps success is fueling its move to cloud
“You need your senior leadership and board to understand what you’re trying to do as you embark on this journey or as you continue to report on this journey, because DevOps is not easy. It’s well worth it and it absolutely should be done, but it’s not an easy thing and takes a lot of patience,” she said.

"So, if you have to explain your business case to your senior executives all the way, you’re not going to have enough time to focus on all the other important things. You need to get that out of the way early and get your senior leadership aligned.”
allianz  cases  book4  devops  digitaltransformation 
26 days ago by cote
Agile and DevOps are Failing in Fortune 500 Companies
What all of those “unicorns” have in common are flat organizations with small teams that are responsible for a product or feature, including receiving feedback from their customers and guiding the future of the product. ING decided to transform its business to be more agile.
Digitaltransformation  cases  ING  DevOps  book4  links  via:Workflow 
4 weeks ago by cote
Exploring New Ways of Working in New Zealand
Most, if not all, teams I have worked with (in the capacity as the Agile Coach in The Lab) do not know what truly matters to their customers. Through numerous planning sessions with key stakeholders from ‘the business’, they gather requirements for their product development. These plans sound great until you start asking a few questions, for example: ‘What are the biggest problems facing your customers?’, ‘How have you validated the requirements with your customers?’, ‘Will the proposed solution actually work in their context?’. Upon asking these kinds of questions, they quickly understand that the proposed backlog of work is frequently what the business wants, not what their customers need. Using design thinking approach and applying techniques for user research and validation, the teams had the opportunities to understand the need of real customers. Talking to a real customer isn’t that hard, but the insights can be quite profound.
cases  agile  digitaltransformation  bizITalignment  NZ  govt  links  book4  via:Workflow 
4 weeks ago by cote
SAPPHIRENow 2019 - Coke’s secret IT formula revealed - ditch waterfall for DevOps
You're basically breaking things down into smaller increments. I'm constantly getting in front of the customer. At the end of the day, you're delivering really what the customer wants from you.

So you may be able to start giving value to your customer much quicker. Even though they're not getting 100% of what they want, they get an MVP [minimum viable product] that they can start to utilize, they can start to realize value and give you feedback on that. That may influence the rest of what you're building as well.
Cases  DevOps  Coke  smallbatch  links  via:Workflow 
4 weeks ago by cote
How Dick's Sporting Goods' CTO untangles spaghetti silos
There's a level of empathy needed for those on the frontline when making business decisions, especially decisions related to IT. Effective leaders are concerned with making the right call, said Gaffney. Ineffective leaders tend to implement practices and approaches that take small incremental de-risking steps, "led by dates and budgets and not happy humans."
Digitaltransformation  leadership  cases  dicks  cio  links  via:Workflow 
7 weeks ago by cote
Comic Relief switched from multi-cloud to serverless with AWS and saw a 93% cost reduction
As a team, going serverless has given us a lot more velocity, we can rapidly release, we can test the same infrastructure we’re deploying in production, in a pull request environment, in a staging environment, we can rapidly retest ideas- and every developer can do that because we’re using Lambda to load test, so the power it gives you as a developer and engineering team is pretty amazing.
Serverless  cases  aws  cloudnative  proofpoints  links  via:Workflow 
10 weeks ago by cote
Technical debt leading to a company crisis
The power of focus. Before the crisis, each team worked on its own backlog and specialized in its domain. In the backlog, there were finely decomposed tasks, the team selected several tasks for a sprint. But during the crisis, we worked quite differently. The teams did not have specific tasks, they had a big challenging goal instead. For example, a mobile app and API must handle 300 orders per minute, no matter what. It is up to the team how to achieve the goal. The teams themselves formulate hypotheses, quickly check them in Production and throw away. And this is exactly what we wanted to continue doing. Teams do not want to be dumb coders, they want to solve problems.

The power of focus manifested itself in solving complex problems. For example, during the crisis, we created a set of performance tests in spite we had no expertise. We also made the logic of receiving an order asynchronous. We have long thought about it and talked, and it seemed to us that this is a very difficult and long task. But it turned out that the team is quite capable of doing it in 2 weeks, if it they are not distracted and completely focused on the problem.
Agile  largile  cases  Russia  pizza  links  via:Workflow 
10 weeks ago by cote
We've detected unusual activity from your computer network
There is an old-timey model in which the key elements of banking are, like, having a local branch, looking customers in the eye and giving them a hearty handshake, knowing their parents, etc. But in modern banking the importance of having a website and a payments app and, uh, “keeping track of customer deposits” is relatively higher, and the handshaking is relatively less important. For big banks, this means that they are increasingly and self-consciously becoming tech companies, building apps and hiring developers and blathering about blockchain. For small banks, it means that they are increasingly and unhappily becoming franchises of tech companies.
Banking  fiserv  disruption  cases  links  via:Workflow 
april 2019 by cote
Users forge ahead with Cloud Foundry-Kubernetes integration
"There are a million solutions out there to your technical problems, but what we wanted was to solve the people and process problems,"
Cloudfoundry  Proofpoints  cases  platform  kubernetes  digitaltransformation  links  via:Workflow 
april 2019 by cote
Adobe Summit 2019 analysis – CX hype is countered by Chegg’s digital turnaround story
Chegg isn’t digital-only today. They still ship five million textbooks a year – but their mission has changed. And, as Narayan pointed out, they now need new metrics. Rosensweig said those metrics include subscriber growth, revenue growth, engagement, renewal, and conversion rates. But there’s an underlying metric: create something awesome.

...

What we learned was you not only have to get them to subscribe, you [also have to] lower your cost to customer acquisition, which at one point for us was 27 dollars. Now it’s $3.50. Our renewal rates were 63 percent; they’re now in the mid-80s for a monthly renewal.
Adobe  UX  marketing  education  cases  metrics  links  via:Workflow 
march 2019 by cote
Dick’s Tech Chief Goes All Out on In-House Software
“Don’t get excited about shipping a feature—get excited about when the feature turns into revenue and turns into profit.”
Cases  dicks  pivotalcustomers  retail  digitaltransformation  links  via:Workflow 
march 2019 by cote
The platform play: How to operate like a tech company
One of the global leading banks created about 30 platforms. One such platform was payments, which consisted of more than 60 applications that previously had been managed independently from each other. The top team decided to bring the 300-plus IT people working on development and maintenance of payments together with the corresponding people on the business side. Under joint business/IT leadership, this entity was empowered to move quickly on priority business initiatives, to modernize the IT structure, and to allocate the resources to make that happen.

The team shifted its working model and started running the payments platform as an internal business that served all the different parts of the bank (think payments as a service). This approach made it clear where to focus specific tech interventions: removal of nonstrategic IT applications; modernization and accelerated shift of the target applications into the cloud; connectivity to enable swapping solutions in or out easily; and, most important, a major step-up in feature/solution development for the internal business clients. This platform-based way of running the business was then progressively rolled out across the group. Prioritization is set by the top team (because empowerment does not mean anarchy), and all IT interventions are run the same way, to ensure consistency and replicability.
Digitaltransformation  banking  cases  McKinsey  platforms  links  via:Workflow 
march 2019 by cote
Why Wells Fargo Wants to ‘Repave’ Its Platform Every Day
Wells Fargo, explains how the company is combating advanced persistent threats, as well as an onslaught of CVEs, by repaving its entire platform multiple times per week — with a goal of doing so every day by the end of 2019.
Proofpoints  repaving  security  cases  pivotalcloudfoundry  links  via:Workflow 
march 2019 by cote
Geico Walks with Watson on AI Journey
Replacing human agents with AI, matching it to the right sales workflow:

> “So we watched how this was going very closely,” he said. “We’d review transcripts from the early customer interactions, verbatim transcripts, to see how people are reacting in a conversation with Watson – because they didn’t know it was Watson.”
>
> Kalinsky found reassurance in particular from a Watson-customer conversation that occurred one night at about 2 a.m., in which Watson closed a sale, then thanked the customer and asked if there was anything else the customer needed.
>
> The customer replied, “‘No, thank you, you’ve been wonderful, I appreciate it. You know, we late night workers have to stick together.’”
>
> That customers were not put off by (or know they were) interacting with Watson was a positive step. But Kalinsky and his team also found that using Watson with auto insurance customers wasn’t getting the sales traction they wanted. “We did no harm, but we couldn’t get the improvement we were holding ourselves accountable for. So we said, ‘maybe this application is just a little too structured to really feel the benefit.’”
>
> So they re-directed Watson at selling renter’s insurance: “We were able to reconfigure it because it was a slightly less complicated application…in a way that we eliminated some of the traditional flow in the application, but then we mitigated the disruption to a customer who didn’t know what to expect next by layering in Watson. Bottom line: we achieved a 40 percent increase in our closure rate on those policies, it was a tremendous success.”
watson  IBM  cases  geico  Insurance  AI 
february 2019 by cote
Kafka at Audi, IoT
> When Audi wanted to build a system to manage the on-board telematics data in its vehicles, it turned to Kafka. The system gathers and publishes data about engine performance from 850 sensors in each car, from cylinder heads to braking systems, feeding back tens of terabytes of data to Audi every day. But Audi is also using telematics to develop more sophisticated systems on its prototype autonomous vehicles and electric cars, and plans to deliver on-road weather conditions, nearby available parking and nearby electric charging stations - all in real time. As Stefan Bauer, Audi’s Head of Development and Data Analytics put so eloquently, “Data is not only the ‘new oil’. It’s the new DNA of Audi.”
cases  kafka  IoT 
january 2019 by cote
Focusing on Business Outcomes at Barclays: Overcoming the "Urgency Paradox"
Spreading lean software in an enterprise:

- Get stakeholders to think in terms of the end-to-end value stream, not just piece parts.
- Break down big programs and strategies into smaller parts, down to a month.

Makes sense.
lean  cases  digitaltransformation  valuestreams 
january 2019 by cote
Simplifying kubernetes use
> As a scheduler of containers, Kubernetes does a pretty good job. If you keep it focused on that key task, it can take you miles. As a manager of a large scale distributed infrastructure, it’s not so good.
cases  kubernetes  target  cloudnative 
january 2019 by cote
DBS banks on data to know what customers want before they themselves know
> DBS built its API platform on Pivotal Cloud Foundry, which enabled it to upgrade or update the system without any downtime, Soh said, adding that the bank's marketplace is also built on Pivotal. Plans also are underway to migrate DBS' mobile wallet, PayLah, to the Pivotal development platform.

Also:

> "Less than 40 percent of my team's focus is on keeping the lights on [and] we spend a lot of effort reducing such [tasks]. We want everything to be automated [so] we're more focused on [actually] changing the bank and improving things."

And some example use cases.
dbs  AI  pivotal  cases  proofpoints 
january 2019 by cote
Pairing at DBS
> There are various mechanisms and methods that we use to transform the skills of our incumbents. Dedicated classroom training programs is one way, but it is the least preferred option. Mostly, we believe in pairing employees who need to be trained with others who are native to those capabilities; we have found this to be one of the most effective methods of transforming people. We hire people with the required capabilities and pair them up with the incumbents, and the result is that those capabilities are multiplied across the organization. This is rooted in the simple belief that in order to learn something, you must experience and practice it rather than hear about it in a classroom setting.

Also, pacing the transformation:

> We started work on a new technology stack on cloud native architecture two years ago. Six months into the journey, we started to feel that the value of the truly Agile approach was not just in Agile rituals, but also in having a truly Agile architecture and development practice. One year into the journey, we started to realise the benefits of extremely high quality releases, minimal production support resources required for these platforms and more importantly, solutions that delivered superior user experience. Using platform-as-a-service (PaaS) such as Pivotal Cloud Foundry, we started to realise the benefits of developer productivity. The platform empowers developers with superior non-functional capabilities such as auto-scaling, self-healing and easy deployment, so that their time can be focused on creating business capabilities.
pairing  dbs  cases  digitaltransformation 
december 2018 by cote
COTS kills container cornucopia
> Where we are today, we have quite a bit of package software that we customize. And so we are paying license fee for a product that we can’t even get serviced on because it’s so customized. And so we have the worst of both situations and we have to work our way out of that…If you think about large companies making large scale transformations, you don’t make those buying package software. So, I wanted someone [as CIO] that had a skill set and a track record of specific design in this new age of cloud technology and open source arenas of technology.

Over the past year, I’ve been asked how the container bacchanalia helps with COTS. If the software can’t even be upgraded itself, there’s not much hope for savior-by-k8s.

More:

> Leading retailers have modernized their technology platforms and advanced their digital capabilities through investment in software engineers and targeted acquisitions. However, at Lowe’s we have historically underinvested in talent and technology, opting instead to use off-the-shelf software packages and then heavily customising them resulting in poor integration, difficult upgrades and slow responses to business needs.
cots  enterprisesoftware  lowes  digitaltransformation  cases 
december 2018 by cote
How Air France - KLM designed its PaaS Cloud Foundry
>"it was not a question of replacing our experts but of increasing the skills of the group's internal teams," says Thierry Morcq.

(Translated with Google Translate.)
French  pivotal  proofpoints  KLM  AirFrance  AirFranceKLM  airlines  PivotalCloudFoundry  platforms  cases 
november 2018 by cote
HSBC chief architect: Why machine learning is accelerating cloud adoption
If you build it, you own it, big data ed.:

> “We got some value out of that but to be honest we found it hard to keep on top of, just hard to build skills at the pace required to integrate new technologies,” Knott says.

> “No matter how hard we ran there is always something new coming in that we wanted to get access to, but we couldn’t get there quite fast enough to have really finished deploying what we were deploying previously.

> “So it was hard to manage, hard to keep on top of, and also hard to scale. We had reasonable success but we were having these challenges.”

Also, it mentioned that they use Pivotal Cloud Foundry.
pcf  banking  pivotal  bigdata  HSBC  proofpoints  platforms  analytics  cases 
november 2018 by cote
Mission capability delivered at startup speed
More coverage of the US Air Force going all in on digital XP, lean design, and cloud native to dramatically - almost unbelievably so - modernize their software.

> The mission capabilities these war fighters received in 120 days or less span deliberate targeting, mission reporting, advanced target production, refueling operations and many more, saving over $6.4 million and 1,100 man-hours per month within the Air Force Central Command.

More:

> Embracing agile software development processes, the AOC leverages a highly disciplined approach to software engineering called Extreme Programming (XP), to gain the benefits of test-driven development, pair programming, continuous integration and continuous delivery (CI/CD).
cases  usaf  pivotal  raytheon  proofpoints 
november 2018 by cote
Singapore Airlines employees urged to innovate, fail without fear
> There needs to be a place where you can fail and there's no implication to your career. [The innovation lab] is a safety net. Anyone in the company can take a day in a week to work with the team [at the lab] and innovate together and talk through the idea.
cases  singapore  digitaltransformation  airlines 
november 2018 by cote
It’s Not a Digital Transformation Without a Digital Culture
> Signaling change with symbolic acts that embody the new culture is a good way to activate leadership characteristics quickly. For example, companies can designate meeting-free days to emphasize greater focus on action over planning, or they can give engineers a cash allowance to buy their own desktop equipment to demonstrate trust. Sometimes even a bold move, such as firing people whose behavior is antithetical to the new culture, is warranted. To signal change at Cisco, executives in certain divisions gave up their offices so the company could create team rooms; the company also started allowing employees to choose the workspace and tech tools that best fit their individual roles. The CEO of the North American software provider cited earlier began sending notes to employees who are praised by name in customer reviews. Such acknowledgment serves as an example of how company leaders can reinforce the customer-first mindset that’s central to the company culture. 

And more leadership tactics from BCG.
digitaltransformation  BCG  leadership  culture  tactics  cases 
november 2018 by cote
Cloud Foundry Cult
Owen covers CF Summit Basel:

> “The users we spoke with didn't just see it as a PaaS – it was the underlying philosophy of application delivery and management upon which future developments would be based. The Foundation claims Cloud Foundry saves, on average, 10 weeks of development time and $100,000 per app development cycle. In fact, in its own survey, 92% of users cite cross-platform flexibility as important. If these panelists are gaining such benefits, it's easy to understand why they are so enamored with it.”
451  cloudfoundry  cases  proofpoints  paas  privatecloud 
october 2018 by cote
Cyber Airmen fuel innovation
> Any problems discovered in the software can be more easily corrected, a small failure being preferable to correcting the shortfalls of an entire software suite. Changes requested by the customer can sometimes be delivered in just a couple days.

> Prior to Jigsaw, the tanker mission planners would use whiteboards to plot out their fueling rendezvous.

> “Rather than taking hours to run the calculations by hand for the hundreds of sorties scheduled each day to find a feasible plan,” Tatro said. “The program logs events in order to detect and report errors in scheduling.”

> It didn’t take long for the new software to start paying off.

> “Before Jigsaw was delivered to the tanker planners, they would be spending 8 to 12 hours a day with a team of five planning a day of tanker missions,” Maung said. “Now they only need three people and it takes them 4 to 5 hours, usually done before lunch.”

> Since the program was put into use in April 2017, Jigsaw has saved approximately $200,000 per day, just in fuel. There were other benefits as well.
usaf  PivotalCloudFoundry  digitaltransformation  cases 
october 2018 by cote
A useful big data story
> In 2011 Friedberg decided to sell exclusively to farmers, and WeatherBill changed its name to The Climate Corporation. “We needed to feel a little less Silicon Valley and less whimsical,” said Friedberg. For the next few years he would spend half his time on the road, explaining himself to people whose first step was toward mistrust. “Farmers don’t believe anything,” he said. “There’s always been some bullshit product for farmers. And the people selling it are usually from out of town.”

> He’d sit down in some barn or wood shop, pull out his iPad, and open up a map of whatever Corn Belt state he happened to be in. He’d let the farmer click on his field. Up popped the odds of various unpleasant weather events—a freeze, a drought, a hailstorm—and his crops’ sensitivity to them. He’d show the farmer how much money he would have made in each of the previous thirty years if he had bought weather insurance. Then David Friedberg, Silicon Valley kid, would teach the farmer about his own fields. He’d show the farmer exactly how much moisture the field contained at any given moment—above a certain level, the field would be damaged if worked on. He’d show him the rainfall and temperature every day—which you might think the farmer would know, but then the farmer might be managing twenty or thirty different fields, spread over several counties. He’d show the farmer the precise stage of growth of his crop, the best moments to fertilize, the optimum eight-day window to plant his seeds, and the ideal harvest date.

From The Fifth Risk.
agriculture  farming  books  bigdata  cases 
october 2018 by cote
PCF and New Relic at West
“Thomas said he plans to migrate hundreds of existing applications to Pivotal Cloud Foundry, which will also serve as the standard platform-of-excellence for all new applications. New Relic will ensure reliability, availability, and performance of those workloads as well as enable West’s ops team to monitor Pivotal Cloud Foundry itself.”
monitoring  cases  west  pcf  newrelic  proofpoints 
october 2018 by cote
USAF's plans for agile, DevOps, cloud
Brief, but some names of apps they’ve modernized and high-level thinking in the broader portfolio modernization.
digitaltransformation  USAF  devops  agile  cases  agileAF 
september 2018 by cote
The Air Force Will Treat Computer Coding Like a Foreign Language
> For example, when Defense Innovation Unit went to air operations centers in Middle East, the defense tech expert envisioned software changes that would optimize the way that airmen tracked refueling tankers. Teaming up with a commercial firm in Boston called Pivotal Labs, the new software is saving about $200,000 in fuel every month.

It's usually reported at $200,000 a day.

Mostly, though, lots of AI talk:

> During Operation Inherent Resolve, he led 1,800 Air Component Commander analysts to create the first-ever visualization of millions of data points from sources including unmanned aerial vehicles and open-source streams. That reduced 1.5 hours of daily target development to five minutes. He also provided intelligence support to the fight against ISIS that increased deliberate (i.e. pre-planned) target development by 68 percent.
proofpoints  usaf  cases  military  AI 
september 2018 by cote
VMworld 2018: Pivotal Container Service and the Long Road to NoOps
> [Swisscom’s] Massalt polled the audience, asking how many of them had experience with updating their Kubernetes clusters. No one, in a reasonably full ballroom, raised a hand.

> “There’s a reason for this: because it’s a painful process,” he said. It’s why Swisscom had already adopted BOSH as an automated deployment tool for replacing old versions and updating the underlying platform, thus taking care of a large chunk of Day-2 operations.
vmworld  cases  swisscom  pks  kubernetes  panels  vmware  payments 
september 2018 by cote
Transforming the Air Force into a software company with more airpower
“We have a small team that was tired of working this way and tired of not being able to provide this capability to our warfighters,” said Adam Furtado (pictured), chief product officer at the U.S. Air Force. “Basically, Congress told us to figure something new out.”

And:

“We’ve been designing a brand new system to modernize for about 10 years, and we just haven’t been able to get it to the field for a ton of Department of Defense, bureaucratic and acquisitions reasons,” Furtado explained.
deathmarch  USAF  cases  agile  waterfall 
september 2018 by cote
Airmen given direct access to AOC development process
"Air Force acquisition leaders recognized the current acquisition strategy, in progress since 2009, will not deliver capability to the warfighter fast enough. Today, we terminated the current AOC 10.2 contract with Northrop Grumman in order to take a different approach."

And:

“Once we field this platform and establish the software pipeline, we will begin the iterative improvement process,” said Sanders.  “That’s where this acquisition process really makes a difference.  The customers, in this case Airmen at the AOCs, are able to communicate their needs directly to developers and see the changes they request within weeks.
USAF  cases  agile  govt  mil 
september 2018 by cote
Language barrier won’t hold back chatbots in the Netherlands
"BB lives on Facebook Messenger, where it helps travellers find and book flights, as well as remind them to check in. BB is connected to KLM’s API’s – but also to the company’s Salesforce CRM system so that webcare employees can easily take over the conversation when BB doesn’t know what to say.... For KLM, a smart chatbot isn’t just a gimmick. In fact, since the company implemented BB, it saw engagement grow 40%. Customers threw a whopping 1.4 million queries towards BB, and 15% of all boarding passes are now sent to customers over Messenger."
customerservice  klm  chatbots  cases  netherlands  ml 
august 2018 by cote
Farmers Insurance’s New CIO Sees AI Improving Claims Process
'Fast, easy interactions are key for customers who have become accustomed to the ease of use and personalization of e-commerce. For example, Mr. Wilson says he won’t buy from a website that doesn’t make it easy to see as many reviews as he can on a product, and to quickly order and check the status of orders, he said. He’s “pleasantly surprised” when a company knows enough about his past purchase behavior to suggest a product or service he might like, he said.... The ability to automate mundane processes for employees through artificial intelligence so that they can spend time working on more complex problems is one area of interest, he says. Artificial intelligence and automation could help make the claims process quicker for customers and take out much of the routine work for its more than 10,000 claims employees, said Rehan Ashroff, director of innovation lab and new ventures at Farmers, in a previous interview.'
Insurance  farmers  cases  digitaltransformation 
august 2018 by cote
Employee Engagement In The Digital Age
“Communication is essential to employee engagement. We are all plugged in and on our phones; we are always looking for ways to connect with employees electronically.  In the workplace, it is the face-to-face that matters the most. The communication between a leader, a manager, or a supervisor and their employees is the most effective.”

Nessing explains that it can be difficult for people who are unaccustomed to engagement.

“If you are speaking to a line crew in the field about something they are not familiar with, you have to find a way to communicate in language that they can relate to.”
digitaltransformation  communication  leadership  vision  cases  energy 
august 2018 by cote
Without a formal mandate
“In almost every case there are stakeholders who are moved by quantitative data (say the percentage of phone calls that could be avoided.) There are also other stakeholders who connect with qualitative human stories. The magic really happens when you offer both types of evidence. Telling the stories, and backing them up with data points for the cost or the impact of what is happening to people, this is evidence with impact. When you make it real for everyone, you can more effectively catalyze change.”

Also, a sort of case study of improving design in state government.
design  canada  digitaltransformation  govt  change  cases 
august 2018 by cote
Configuring your release pipelines for safe deployments
“Also, it is recommended to not deploy to all production environments in one go, exposing all the customers to the changes. A gradual rollout that exposes the changes to customers over a period, thereby implicitly validating the changes in production with a smaller set of customers at a time... As an example, for an application is deployed in 12 regions with US regions (4) having a high load, European regions (4) having a medium load and Asian regions (4) having a relatively lighter load, following would be the order of rollout.”
releasemanagement  cicd  cloudnative  cases  featureflags  microsoft 
august 2018 by cote
Cloud Next 18 - HSBC to run business banking on Kubernetes in Google Cloud
“HSBC plans to build its all-new business banking service to run on a Kubernetes-managed container infrastructure using Google’s toolset.”
HSBC  googlecloud  cases  banking  cloud 
july 2018 by cote
Amazon launches Part Finder, built by technology it acquired from Partpic in 2016
Machine learning is turning out to be more practical than apocalyptic.
ml  cases  apps  photorecognition  amazon 
july 2018 by cote
Farmers Insurance Tests AI, Automation’s Potential For Speeding Up Claims Process
“AI-powered image recognition couldhelp speed up the claims process for damages related to, for example, windshields. Windshield claims are common and easy to resolve but still often require claims adjusters to go out in the field and make assessments, Mr. Guerra said.”
cases  digitaltransformation  ai  photorecognition  insurance 
july 2018 by cote
Full Cycle Developers at Netflix
How Netflix thinks about standardized platforms and tools, plus their adaptation of DevOps and SRE.

“Full cycle developers apply engineering discipline to all areas of the life cycle. They evaluate problems from a developer perspective and ask questions like “how can I automate what is needed to operate this system?” and “what self-service tool will enable my partners to answer their questions without needing me to be involved?” This helps our teams scale by favoring systems-focused rather than humans-focused thinking and automation over manual approaches.”
cases  sre  devops  netflix  platforms  cloudnative 
may 2018 by cote
Can IT finally deliver innovation without busting its own budget? Docker's CEO says yes.
“What we’re seeing at companies like MetLife or Northern Trust is they’re taking their app and infrastructure management cost, and cutting it in half. Let’s say that you can cut 15 million dollars out of your app and infrastructure management cost, which by the way, some of our customers are at. That’s 50 million dollars you can go spend on innovation. That’s not going to the CEO and saying look, I need another hundred million dollars in my budget. That’s freeing up 50-100 million dollars of your existing budget.”

I assume that jump from $15m to $50m is a typo, or something.
cloudnative  docker  containers  cases  interviews 
may 2018 by cote
Air Force looks to rapidly develop software with Project Kessel Run
More coverage of the USAF modernizing their approach to software. Here, what some of the apps are: “Kessel Run has been able to push five applications to the classified network, Kroger said.... The project is currently working on a number of things, including how the Air Force plans air tasking orders, a document which tasks units to fly their aircraft, Kroger said. It’s also working on building a tool that automates mission reports, which have to be written for every mission that flies, Kroger said.”
USAF  proofpoints  cloudnative  pivotal  cases  agile 
may 2018 by cote
Dell EMC Merger Required Its Own Digital Transformation Program
“It was not like we went from three days to two days to one day. We went from three days to 18 minutes immediately. It was like flipping a light switch.”
dell  cases  proofpoints  PivotalCloudFoundry 
may 2018 by cote
Innovation at the edge: the top air defence trends by domain
"Software company Pivotal, backed by Dell EMC, VMWare, GE, Microsoft and Ford, has developed a tanker refuelling solution for the USAF with the US Defense Innovation Unit Experimental (DIUx); Running on the firm’s Pivotal Cloud Foundry platform, the software solution was built for under $2m in 90 days and is now being used in operational areas including Qatar. It currently saves the US Air Force $1 million per day in fuel costs, with the software being managed by just one person. It also aligns with USAF’s Air Operations Centre (AOC) capabilities via a continuous delivery software development pipeline to a hybrid cloud-based platform alongside the legacy AOC 10.1 system."
cases  USAF  PivotalCloudFoundry  pivotal  proofpoints  cloudnative 
may 2018 by cote
Digital transformation in power generation and delivery
"Over the next decade, the electricity industry is predicted to unlock approximately $1.3 trillion in value through development and digitization of infrastructure, including platforms, devices, as well as cloud and advanced analytics."

With the "greatest opportunities are predicted at the retail (8.5% EBIT improvement) and generation (6.6%) levels."
ge  digitaltransformation  verticals  predix  power  numbers  cases 
may 2018 by cote
Walmart, IBM, and blockchaining the supply chain
A longer piece, including some alternative suggestions from Gartner:

‘When it comes to supply chains, Valdes believes that blockchains could play an important coordinating role. “If you have a fragmented business ecosystem, with many parties who don’t know each other but need to do business, then they could collaborate through a blockchain,” he says. But there’s a catch. “It’s a ‘boil the ocean’ problem,” he says, meaning that it’ll take fundamental shifts in an industry for adoption to take place. Optimistically, he says, it would take a decade for the industry to rearrange itself so that everyone was logging interactions on a blockchain.

‘Valdes argues that a company as dominant as Walmart doesn’t need its suppliers on a blockchain. It can simply ask its vendors to use whatever system it chooses. “They have been very successful because over the years they have built a robust system of record for their supply chain,” he says. “If you were a supplier to them, you would happily accept their centralized version of the truth.”’
grocery  cases  supplychain  blockchain  IBM  gartner  walmart 
may 2018 by cote
Walmart's Blockchain Program May Transform the Way We Use Data
Verifying claims (like organic) and tracking in the supply gain, but not explanation of how or how you trust the people who made the claims.
supplychain  walmart  IBM  cases  kroger  food  grocery 
may 2018 by cote
Bed, Bath & Beyond - when you wish upon a digital vision...your share price collapses
Pretty extensive layout of a strategy and plans for doing Omni-channel at such a retailer.
digitaltransformation  retail  cases  omnichannel 
may 2018 by cote
Volkswagen CIO Martin Hofmann: IT experts in our labs work the Silicon Valley way - Automotive World
'Hofmann commented that at the same time Volkswagen was establishing new workstyles which are being further developed. “Our IT experts in our labs in Berlin and Munich work the Silicon Valley way, we have brought the Valley to Volkswagen. Pivotal is supporting our experts with over 20 experts from San Francisco and Boulder, Colorado, and is training them in new software development methods. Our aim is to firmly anchor these skills and workstyles in the Group and in Germany. In the medium term, there will be more than 600 programmers, data scientists, design thinking experts and cloud architects working in our labs in Berlin, Munich and San Francisco”, Hofmann said.'
cases  pivotal  digitaltransformation  Volkswagen 
may 2018 by cote
The End of Enterprise IT, ING org. structure
“They chose to adopt an organizational structure in which small teams – ING calls them squads – accept end-to-end responsibility for a consumer-focused mission. Squads are expected to make their own decisions based on a shared purpose, the insight of their members, and rapid feedback from their work. Squads are grouped into tribes of perhaps 150 people that share a value stream (e.g. mortgages), and within each tribe, chapter leads provide functional leadership. Along with the new organizational structure, ING’s leadership team worked to create a culture that values technical excellence, experimentation, and customer-centricity.”

Also, a note on still needing the big picture:

> We had assumed that alignment would occur naturally because teams would view things from an enterprise-wide perspective rather than solely through the lens of their own team. But we’ve learned that this only happens in a mature organization, which we’re still in the process of becoming.
cases  ING  agile  digitaltransformation  cloudnative  orgstructure  enterprisearchitecture 
may 2018 by cote
CF Summit Boston — Day 2 Wrap-Up – Brian McClain – Medium
In their PCF setup, T-Mobile has only 10 operators supporting 18,000 containers doing 10,000 transactions/second. This is spread over 1,700 developers. So:

"T-Mobile reports a 170:1 developer to operator ratio."
cfsummit  PivotalCloudFoundry  proofpoints  cases  tmobile 
april 2018 by cote
Domino's CEO's parting shot - we're going to be 100% digital
‘If you figure today we are north of 60% on our digital orders and about 10% of our orders are walk-in orders -people just walking into the store and somebody takes the order there – and those can be handled with kiosks, so that’s how those are going to be digital. But you’re looking at, today, 25% or maybe slightly more that are still old-fashioned phone orders. And think maybe three minutes average on the phone for somebody to take a phone order.’
cases  voice  dominos  digitaltransformation  food 
april 2018 by cote
IBM’s big bet on blockchain
“For example: The recent E. coli outbreak led to mass disposal of lettuce in many places. Using a blockchain-based system to track the supply chain of food could help vendors pinpoint the farm it came from, locate the stores where it's sold, and throw away only the lettuce that's tainted.”
supplychain  cases  IBM  blockchain 
april 2018 by cote
How Insurance Giant Allstate Is Using Cloud Tech to Build New Businesses
“When you’re an 86-year-old company things have done a certain way, there are rules in place because of what someone did 10 years ago,” says Opal Perry, vice president and divisional chief information officer of claims for Allstate. “Now, instead of a 200-person team, you have small six- and eight-person teams working on things. It unleashes creativity.”

In the past, many enterprise software projects required millions of dollars, and even sign-off by the CEO. “By the time you got permission, ideas died,” explains Perry. “Now a senior manager has $50,000 or $100,000 to do a minimum viable product.”
proofpoints  allstate  cases  digitaltransformation  insurance  cloudnative 
april 2018 by cote
Allstate Technology Chief Develops The Uber Of Roadside Assistance
Success: "The Good Hands Rescue Network digital platform was launched in August 2016. Since then, we have seen a revenue lift in the tens of millions that is likely to grow to the hundreds of millions."

Business value/metrics: "After a year, we are averaging around 25,000 rescues a month… With the end-to-end digital process of the request, response and time to arrive, we are seeing an average actual time of arrival (ATA) at 27 minutes, which has reduced the wait time by almost half. This is consistent with our primary objective of reducing the amount of time a motorist is stranded."
allstate  proofpoints  numbers  success  digitaltransformation  cloudnartive  cases 
april 2018 by cote
After Months of Development, B3i’s Blockchain Prototype Is Ready for Testing
More using blockchain for tracking and validating insurance policies:

“With the advent of smart contracts, distributed ledger technologies, and cryptography, we believe we can speed up the insurance transaction through the elimination of redundant and replicated processes, higher speed of execution and greater transparency,” Slaughter added.

Paul Meeusen, Swiss Re’s head of Finance and Treasury Services, explained that the prototype has been taken through robust testing and B3i has observed “efficiency gains in the order of 30 percent, by taking out unnecessary reconciliation, duplication of work and waiting time.”

...

The prototype application takes a property cat excess of loss contract, puts it on a shared ledger where terms are agreed in real time. “We see who has signed what line, paid what premium and reimbursed what claim, in one single version,” he explained.
blockchain  cases  Insurance  scenarios 
april 2018 by cote
The chemistry of enthusiasm
“In our view, too many companies try to raise engagement by launching disconnected initiatives like wellness programs. Such initiatives might improve employee morale slightly and serve other purposes, but they’re detached from customers’ priorities. They lack the specific mechanisms that lift employee engagement the most over a long period and link directly to customer advocacy.”
nps  performance  morale  callcenters  cases  feedback  charts  bain 
april 2018 by cote
Digital Disruption at Volkswagen Group: Is It All About Cars?
Some actual good, interesting applications for ML stuff here, in industrial design. Check out the bike frame example.
AI  ml  cases  Volkswagen  agile  digitaltransformation  autos  manufactoring 
april 2018 by cote
Inside Synchrony Financial's Innovation Lab
"One thing that was great to see was that cross-functional barriers went away" once the new lab was set in motion, Arghirescu said. "Innovation became an entity." People in the lab were given the authority to make decisions. A commitment was made to agile development.
proofpoints  pivotal  digitaltransformation  payments  cases  agile  banking 
april 2018 by cote
Eden: The Tech That’s Bringing Fresher Groceries to You
Wal-mart using ML and analytics to keep food fresher:

“For example, take everybody’s favorite, the banana. This tasty fruit is consistently among the best-selling grocery items in Walmart’s U.S. stores. Bananas travel from seven countries in Latin America to over 4,000 stores in the U.S. On such a long road, what happens to those bananas if temperatures in the container trucks exceed acceptable ranges? In the future, Eden will be able to recalculate the freshness factor and re-route the shipment immediately. The bananas end up in a closer store to optimize freshness, consumers take home a delicious bunch, and everyone is happy.

Eden also helps eliminate food waste. Our goal is to eliminate $2 billion in waste over the next five years. Already, Eden is being used in 43 distribution centers and has prevented $86 million in waste from happening.

What was once a manual inspection process is now more efficient and thorough than ever.”
cases  food  walmart  retail  groceries  analytics  supplychain  ml  bananas 
april 2018 by cote
‘Blockchain’ is meaningless, government edition
A laundry list of other content about blockchain in government.

‘Lemieux is also well-acquainted with misconceptions about the capabilities of blockchains. “The concept of trustworthiness — at least from an archival science perspective — goes far beyond what the blockchain can do, or even promises to do, in most cases,” she said. This idea implies that records are accurate, “which is not something typically in scope of a good number of blockchain solutions” and exaggerates their reliability, which is an “issue if you have poorly written smart contracts or novel and untested consensus algorithms.” It also exaggerates claims of authenticity, which relies on the robustness of whatever identity system is paired with the blockchain. “Finally, immutability implies permanence, and there’s no guarantee that ledger records created and kept on chain will last, even with lots of copies around, because of technological obsolescence and the fact that incentives to keep the system going may die off after a time,” she said.’
cases  govt  blockchain 
april 2018 by cote
Merrill Corporation alongside Leading Technology Companies, Launch New Category for M&A Professionals
“Merrill uses MongoDB technology to build horizontal applications on top of four key pillars: a secure repository, document collaboration, data and machine learning as well as analytics. Pivotal Cloud Foundry is used across all engineering stages - development, testing and production - with a focus on maximizing the microservices infrastructure that arranges the application into a suite of independently deployable, modular services. For security, identity and storage components Merrill DatasiteOne uses Microsoft Azure Key Vault, Azure Active Directory and Azure Storage.”
cases  pr  PivotalCloudFoundry  security  mongo  proofpoints 
april 2018 by cote
Serverless at Bustle
‘Probably the biggest is: how do you deal with the migration of legacy things? At Bustle we ended up mostly re-architecting our entire platform around serverless, and so that’s one option, but certainly not available to everybody. But even then, the first time we launched a serverless service, we brought down all of our Redis instances — because Lambda spun up all these containers and we hit connection limits that you would never expect to hit in a normal app.

‘So if you’ve got something sitting on a mainframe somewhere that is used to only having 20 connections and then you moved over some upstream service to Lambda and suddenly it has 10,000 connections instead of 20. You’ve got a problem. If you’ve bought into service-oriented architecture as a whole over the last four or five years, then you might have a better time, because you can say “Well, all these things do is talk to each other via an API, so we can replace a single service with serverless functions.”’
cases  interviews  serverless  legacy 
march 2018 by cote
Why Haier Is Reorganizing Itself around the Internet of Things
There’s of course Halo Effect to look at over 5 years with this kind of thing, but here’s a relatively new model for corporate strategic and operational “culture.” Plus, Sheinhardt Wig Company microwaves.
leadership  iot  digitaltransformation  cases  management 
march 2018 by cote
Meet Kate Garman, Seattle’s smart cities coordinator, tasked with making the city more efficient
Examples of what a city would do with IoT:

“The private sector has pushed cities in a lot of ways,” she said. “My favorite example is, because Uber and Lyft and other transportation network companies could show you where your ride is on your phone, people started really asking, ‘Well, where’s my snow plow? Where are my services?’ It opened people’s minds to expecting more from the public sector, which is a healthy thing so long as the public sector has enough capacity for it.”
smartcities  IoT  mobile  seattle  urbanplanning  cases 
january 2018 by cote
Pivotal: innovative partnership saves big on US Air Force fuel costs
“The tanker refuelling system software for the air force – which runs on Pivotal Cloud Foundry – was built for under $2 million in 90 days and is now being used in operational areas including Qatar. It is currently saving the US Air Force $1 million per day in fuel costs, with the software being managed by just one person.”
cases  digitaltransformation  airforce  proofpoints 
january 2018 by cote
AI Begins to Infiltrate the Enterprise
It could be a better list, sourced from companies, but good nonetheless: “Some of that confusion may be because there are so many potential use cases for AI. Experts pointed to help desk, customer support, recommendation engines, fraud detection, chatbots, image recognition, language processing and market segmentation as some of the possible applications of the technology. Andrews pointed out that AI could even be helpful at tasks like improving graduation rates at universities or reducing recidivism at prisons.”
digitaltransformation  Marketsizing  ai  cases 
january 2018 by cote
Starbucks Baristas Can’t Keep Up With Mobile Orders
Mobile orders clog meat-space:

"Starbucks’ coffee shops are suffering from a feared consequence of the mobile revolution: the digital world can dump an avalanche of orders in a short period of time, creating delays and lines that scare away customers."
digitaltransformation  starbucks  coffee  cases  mobile 
january 2018 by cote
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