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Older People Need Rides. Why Aren’t They Using Uber and Lyft?
More than half of adults over 65 own smartphones, the Pew Research Center has reported. Yet among adults 50 and older, only about a quarter used ride-hailing services in 2018 (a leap, however, from 7 percent in 2015). By comparison, half of those aged 18 to 29 had used them.
Age  ridesharing  numbers  govt  links  via:Workflow 
6 weeks ago by cote
The Air Force Software Revolution
For example, at Kessel Run, they tried different-sized teams before deciding that about eight people make up the ideal product team. They also learned not every big idea worked as planned.
Cases  pivotalcustomers  govt  usaf  teamsize  book4  digitaltransformation  Agile  links  via:Workflow 
7 weeks ago by cote
Camera scanning vehicles result in big jump in parking fines
Before Amsterdam started using scanning vehicles in 2013, the Dutch capital issued 18.5 million euros in parking fines. Last year Amsterdam issued nearly 30 million euros in parking fines, an increase of 61 percent. Before using scanning vehicles, Rotterdam issued 177,895 parking fines in 2014. In 2016 that increased by 86 percent to 330,326, before dropping by 6 percent to 310,684 in 2017. AD did not receive more recent figures from Rotterdam.

Delft saw a 26 percent increase in paring fines, Utrecht saw an increase of 17.5 percent. In The Hague, the parking fines increased by half. Tilburg told the newspaper that its issued fines tripled since it started using scanning vehicles.
Digitaltransformation  numbers  parking  Amsterdam  proofpoints  govt  city  links  via:Workflow 
june 2019 by cote
Twelve IT Project Disasters Demonstrate There are No “Safe” Choices
How can it be that projects continue to go wildly over budget or result in significant business disruptions but profits by systems integrators continue to rise? How is it that with fixed price contracts, modern implementation tools, and supposed sophisticated project management capabilities, clients are still getting burned?
ERP  govt  deathmark  sap  Oracle  links  via:Workflow 
june 2019 by cote
Exploring New Ways of Working in New Zealand
Most, if not all, teams I have worked with (in the capacity as the Agile Coach in The Lab) do not know what truly matters to their customers. Through numerous planning sessions with key stakeholders from ‘the business’, they gather requirements for their product development. These plans sound great until you start asking a few questions, for example: ‘What are the biggest problems facing your customers?’, ‘How have you validated the requirements with your customers?’, ‘Will the proposed solution actually work in their context?’. Upon asking these kinds of questions, they quickly understand that the proposed backlog of work is frequently what the business wants, not what their customers need. Using design thinking approach and applying techniques for user research and validation, the teams had the opportunities to understand the need of real customers. Talking to a real customer isn’t that hard, but the insights can be quite profound.
cases  agile  digitaltransformation  bizITalignment  NZ  govt  links  book4  via:Workflow 
june 2019 by cote
Welcome to GOV.UK NAO hammers another nail into Gov.uk Verify
As a team, going serverless has given us a lot more velocity, we can rapidly release, we can test the same infrastructure we’re deploying in production, in a pull request environment, in a staging environment, we can rapidly retest ideas- and every developer can do that because we’re using Lambda to load test, so the power it gives you as a developer and engineering team is pretty amazing.
Deathmarch  UK  govt  identity  links  via:Workflow 
may 2019 by cote
On policy and delivery
The benefits of ditching the paper driving licence have been clear for a decade, but because of a fear of change, fear of failure and, yes, fear of digital, it hasn’t happened. We’ve forgotten the art of the possible.
UK  govt  vision  digitaltransformation  leadership  links  via:Workflow 
may 2019 by cote
The U.S. Department of Defense on How To Detect ‘Agile BS’
Tips on finding good agile teams in large organizations:

> Are teams delivering working software to at least some subset of real users every iteration (including the first) and gathering feedback?
agile  digitaltransformation  govt 
january 2019 by cote
Why so many people who need the government hate it
> I’ve come to the conclusion that relationships are more important. And I think organizations need to be making these things much more clear to people in their everyday lives. I also think that, as a citizenry, we need to rethink how we talk about our lives and the role that government has had in it.
politics  govt 
january 2019 by cote
Two-thirds of federal email is now in the cloud
> Quite a few departments have entirely moved their email to the cloud: Transportation, [HUD], Agriculture, and Veterans Affairs, as well as the [GSA], Environmental Protection Agency, Nuclear Regulatory Commission, and U.S. Agency for International Development.
govt  usa  email  publiccloud 
december 2018 by cote
Congress Votes For Better Government Websites, Digital Services
Make government apps that are actually useful on purpose: "Are designed around user needs with data-driven analysis influencing management and development decisions, using qualitative and quantitative data to determine user goals, needs and behaviors, and continually test the website or digital service to ensure that user needs are addressed."
govt  digitaltransformation  law 
december 2018 by cote
Air Force wants to make 'Kessel Run' standard in tech acquisition
“You're probably going to see maybe a directive from us that basically says every acquisition is going to have to have something that looks like Kessel Run from the primes. So you want to have [authority to operate] within three or four weeks, not six years.”
digitaltransformation  procurement  govt  USAF 
october 2018 by cote
Lessons from the UK Government's Digital Transformation Journey
It's probably OK:

> In any organisation that’s been around for a while, ways of doing things build up and often disconnect from the reasons they were put in place. Things are cited as "rules" which are really just norms. We had to get really good at working out the difference, and on pushing back on some of those rules to get to the core principles.

Get involved with the backend people:

> I know of one government project where the digital team couldn’t even add one extra textbox to their address fields, something users were complaining about, because the backend IT teams were too busy to make the change.

Working with the end user changes staff for the better:

> I’ve talked to a lot of teams in large organisations who have taken all the right steps in moving to agile but are still having trouble motivating their teams, and the missing piece is almost always being exposed directly to your users. Whether they’re end customers, or internal users, there’s nothing like seeing people use your products to motivate the team to make them better.
UK  agile  digitaltransformation  culture  govt 
september 2018 by cote
“Gartner also found that there was a greater reliance on third-party developers in governments than other sectors, with more than half saying they used them. This is in contrast to 41 per cent over all the six industries surveyed, which comprised financ
Just over half of government IT work relies on outsourcing, 10% higher than private sector average: “Gartner also found that there was a greater reliance on third-party developers in governments than other sectors, with more than half saying they used them.... This is in contrast to 41 per cent over all the six industries surveyed, which comprised financial services, government, manufacturing, retail, healthcare and education.”

The y/y for the last five years would be interesting to see.
outsourcing  govt  surveys  gartner 
september 2018 by cote
Three imperatives for federal agencies to capitalize on digital transformation
Just getting some basic design-think in there would probably solve most problems: ‘Nine in 10 respondents believe their agency “needs to spend more time on improving the usability of technology, as opposed to the development of the technology itself.”’
design  surveys  govt  digitaltransformation 
september 2018 by cote
Airmen given direct access to AOC development process
"Air Force acquisition leaders recognized the current acquisition strategy, in progress since 2009, will not deliver capability to the warfighter fast enough. Today, we terminated the current AOC 10.2 contract with Northrop Grumman in order to take a different approach."

And:

“Once we field this platform and establish the software pipeline, we will begin the iterative improvement process,” said Sanders.  “That’s where this acquisition process really makes a difference.  The customers, in this case Airmen at the AOCs, are able to communicate their needs directly to developers and see the changes they request within weeks.
USAF  cases  agile  govt  mil 
september 2018 by cote
Project vs. product management, in government
Good discussion of doing product management instead of project management. Also, discussion of user metrics to track design and usability:

“Defining success metrics helps you focus on what’s important in your product and how well it solves the problems you’ve identified. Defining key steps the user must take is also important in order to shine a spotlight on where in the process users are failing. With this data, you can conduct further in-person research to understand why they are failing and devise an even better solution.”
prjmgmt  agile  govt  product  design 
august 2018 by cote
Project management vs. product management
‘That discussion starts with a very concise and useful distinction between project management (the world the government knows) and product management (the world it doesn’t). Project management, they write, is “focused on managing to a plan” -- such as managing schedule, budget, risk, policy compliance and then reporting status to stakeholders. “Success for a project manager is delivering a defined scope of work on-time and on-budget,” Johnston and O'Connor note. Product management, meanwhile, “is focused on delivering a product a user wants or needs.” Success for a product manager “is delivering a product that users love — and use to complete tasks (or in the private sector — a product customers will pay for).”’
prjmgmt  product  digitaltransformation  govt  agile 
august 2018 by cote
Digital operating mode
“So to apply this to a public service, first map your value chain. Identify those areas where you are just providing an intermediary role, which could be replaced by an internet enabled service, that adds little value and just slows things down. Design those roles out of the process, then assemble the tech needed to deliver the new services.... Too often transformation processes skip the value chain mapping element. This leads to fundamental misunderstandings about what benefits services actually deliver to users, and thus miss huge opportunities to improve user experiences and reducing the cost of service delivery. As I have said before, there's no shortcut around truly understanding the service you are meant to be delivering.”
valuestreammaps  vsm  digitaltransformation  govt 
august 2018 by cote
Government CIOs Must Resist Transformation Hype and Focus on Digital Optimization
Some points:

- focus on using existing data more, in new ways.

- usually, it’s jus optimization

- good chart of types of projects.
gartner  govt  digitaltransformation  surveys 
august 2018 by cote
Without a formal mandate
“In almost every case there are stakeholders who are moved by quantitative data (say the percentage of phone calls that could be avoided.) There are also other stakeholders who connect with qualitative human stories. The magic really happens when you offer both types of evidence. Telling the stories, and backing them up with data points for the cost or the impact of what is happening to people, this is evidence with impact. When you make it real for everyone, you can more effectively catalyze change.”

Also, a sort of case study of improving design in state government.
design  canada  digitaltransformation  govt  change  cases 
august 2018 by cote
Do you need a corporate vision in government IT?
“In an organisation like a local authority this is especially tough as they are such disparate entities. Think about it, in what strange universe does it make sense for a single organisation to collect taxes, deliver social care, pick up bins and operate transport? None of these and many of the other services councils deliver have much to do with each other, apart from the coincidence of local delivery... Coming up with a single vision or operating model for such an organisation is pretty tricky therefore, which makes it less likely that transformation teams are going to get one. So, without a clear destination, what should they be doing?... I think the key is to think of councils - and other similar organisations - as groups of individual businesses, rather than a single cohesive organisation.”
vision  strategy  govt  uk  digitaltransformation 
august 2018 by cote
Australia’s Digital Transformation Stumbles Badly
“Many Australians, especially the poor, now see their government using digital technology as an indiscriminate, uncaring, and illegal club to beat them with. The government’s planned use of facial recognition to determine if a welfare recipient should receive benefits will do nothing to change their minds.”
digitaltransformation  deathmarch  govt 
july 2018 by cote
Toxic Technology: the growing legacy threat
“The UK Government Digital Service recently wrote about how they understand legacy and suggested a number of factors that contribute to technology being considered legacy: being poorly supported, hard to update, poorly documented, non-compliant or inefficient. The range of breadth of these negative characteristics runs counter to an often passive view of legacy: stable historic technology that is intended to be replaced. Organisations should begin to think of this technology as toxic: actively harmful to the health of the organisation.”
legacy  enterprisearchitecture  govt 
july 2018 by cote
What Your Innovation Process Should Look Like
“Once a list of innovation ideas has been refined by curation, it needs to be prioritized. One of the quickest ways to sort innovation ideas is to use the McKinsey Three Horizons Model. Horizon 1 ideas provide continuous innovation to a company’s existing business model and core capabilities. Horizon 2 ideas extend a company’s existing business model and core capabilities to new customers, markets or targets. Horizon 3 is the creation of new capabilities to take advantage of or respond to disruptive opportunities or disruption. We’d add a new category, Horizon 0, which refers to graveyards ideas that are not viable or feasible.”
govt  innovation  strategy  digitaltransformation 
july 2018 by cote
Understanding legacy technology in government
Defining and dealing with legacy IT, from a UK government perspective:

“Most organisations have an overarching IT strategy in line with their business strategy but some are taking an alternate approach to legacy. A common tactic is to migrate the business away from legacy in small parts, rather than all at once.”
legacy  govt  uk 
may 2018 by cote
NASA faces ‘significant’ IT management weaknesses, GAO says
‘GAO seems to concur with the IG’s assessment. “Until NASA addresses these [IT governance] weaknesses, it will face increased risk of investing in duplicative investments or may miss opportunities to ensure investments perform as intended,” the report states.’

Must be tough for the CIO types over there with that report.
govt  nasa  deathmarch  itmanagement  process  scandal 
may 2018 by cote
Government services must go digital, lawmakers urge in new bill
“The bill text points to an Internal Revenue Service report in which the agency shares that, for the fiscal 2014, live assistance cost between $42 and $53 per inbound correspondence. Digital transactions in the same time period, in contrast, cost the IRS just $0.22.”
us  policy  govt  irs  callcenters  proofpoints  digitaltransformation 
may 2018 by cote
Making public policy in the digital age – digital HKS
When you can put our releases weekly, how do you channel the feedback to government policy and laws? We’re used to policy being static, and slow. But with a small batch approach, you could experiment and change policy, just like you can the software.

It’ll likely be a long, long time before that happens, but it’d be a lot cooler if it did.
uk  smallbatch  digitaltransformation  govt 
may 2018 by cote
‘Blockchain’ is meaningless, government edition
A laundry list of other content about blockchain in government.

‘Lemieux is also well-acquainted with misconceptions about the capabilities of blockchains. “The concept of trustworthiness — at least from an archival science perspective — goes far beyond what the blockchain can do, or even promises to do, in most cases,” she said. This idea implies that records are accurate, “which is not something typically in scope of a good number of blockchain solutions” and exaggerates their reliability, which is an “issue if you have poorly written smart contracts or novel and untested consensus algorithms.” It also exaggerates claims of authenticity, which relies on the robustness of whatever identity system is paired with the blockchain. “Finally, immutability implies permanence, and there’s no guarantee that ledger records created and kept on chain will last, even with lots of copies around, because of technological obsolescence and the fact that incentives to keep the system going may die off after a time,” she said.’
cases  govt  blockchain 
april 2018 by cote
U.S. CIO Suzette Kent: Don’t change IT modernization plan; ‘turbo boost’ it
When it comes to digital transformation, the goal of businesses is to drive profit, or more broadly, get more money. Finding government’s goal is a tad more tricky. Here’s a good, brief explanation:

‘The end goal of all this, Kent reminded the crowd, is to improve agencies’ ability to achieve their various missions, deliver “excellent” customer service and “be great stewards of taxpayer money.”’

Most people forget that last part: ensuring that the money is well spent.
digitaltransformation  strategy  govt 
april 2018 by cote
The rise and fall of 18F
“By most metrics, 18F is withering away.”
cloudnative  govt  18f 
february 2018 by cote
The path to self-sovereign digital identity starts with blockchain
"We don't think that blockchain is the universal solution to the identity problem; however, it certainly provides a missing link by allowing people and organizations to prove things about themselves online, as they do offline, using decentralized and verifiable identifiers. Identity-related information can be looked up (verified) without involving a central directory or paper-based document. Additionally, the identity owner does not need to overshare, and the recipient does not have to store unnecessary sensitive data."
blockchain  identity  govt  451 
january 2018 by cote
In the Army, ‘discipline’ is the key to balancing IT modernization and maintenance
‘“When you choose to turn a system off — do it,” he said. “How many systems have we bought something new, intended to replace something, and then 15 years later they’re both still operating and now you have to replace two things.”’
appmodernization  panels  legacy  mil  govt 
october 2017 by cote
How the US Air Force Made Its ISR Network Cheaper to Run and Easier to Upgrade - Defense One
"We’ve also dramatically cut the time that it takes to certify software as secure enough for DCGS. By testing throughout the development cycle, and deploying onto an accredited platform, DCGS is able to apply the existing accreditation model using a software’s Certificate-to-Field with a Security Impact Analysis for each new capability. DCGS now operates with an established battle rhythm that has slashed the time for security accreditation/certification from 18 months to 30 working days. In several cases, we’ve done it in 10 working days."
IFTTT  via:Instapaper  cases  govt  military  ato  compliance  digitaltransformation  airforce 
october 2017 by cote
Can agencies seize the moment for modernization?
Part of the problem, according to the General Services Administration's Bill Zielinski, is that many agencies still try to scope out modernization projects with highly specific technical requirements. "We define not only the business outcome that we're trying to achieve," Zielinski said at the FCW-hosted IT modernization event, "but we have that tendency to say, 'and this is explicitly how you're going to do that.'”
Such specific solicitations tend to produce near-identical proposals from industry, he noted, which forces agencies to select based on "lowest price technically acceptable" criteria. Worse, he said, that prescriptive approach denies agencies the opportunity to benefit from new and creative solutions that might surface if they simply described the business capability that's needed.
Govt  procurement  federal  digitaltransformation  links  via:Workflow 
october 2017 by cote
Raytheon: Agile for the Armed Forces - Raytheon adopts speedy, efficient Silicon Valley methods to develop software
Agile for the Armed Forces Raytheon's Quynh Tran and Leon Kaplan work on the AOC Pathfinder program using Agile DevOps software development at Pivotal Labs in…
IFTTT  via:Instapaper  DevOps  proofpoints  govt  Raytheon 
october 2017 by cote
The Pentagon has tried to get Silicon Valley on its side for years. Now it’s part of the air war against ISIS. - The Washington Post
A U.S. Air Force F-16 Fighting Falcon refuels from a KC-135 Stratotanker in support of Operation Inherent Resolve on Feb. 15. (Senior Airman Jordan Castelan/Air…
IFTTT  via:Instapaper  cases  govt  mil  pivotal 
october 2017 by cote
Why Britain banned mobile apps | GovInsider
"'Key to the GDS’ approach is designing for user needs, not organizational requirements, Terrett says. “That is how good digital services designed and built these days. That is how everyone does it, whether that’s google or facebook or British Airways or whoever.'"
design  cases  cloudnative  govt  digitaltransformation  UK 
june 2016 by cote
Cloud and digital transformation: UK government experience at Cloud Executive Summit
An overview of the U.K. Home Offices plans for cloud, going digital, and all that.
UK  451  cases  digitaltransformation  govt  cloudnative 
april 2016 by cote
NSA’s secret sauce to its employees’ loyalty
Lots of in-house training. Career track? Also, there's probably a hefty sense of mission/purpose.
numbers  govt  NSA  spies  federal  hr 
february 2016 by cote
Why Federal Government is Still Behind the Cloud Curve
"Despite its uncertainties, the federal government wants to get to the cloud; in fact, it wants to double current progress. According the survey, only 23 percent of federal infrastructure services have moved, or are in the process of moving, to the cloud. The goal is 43 percent by the end of this year. That's not going to happen"
govt  cloud  surveys  MeriTalk 
september 2015 by cote
cote.tumblr.com – From a recent Pew study in open government data.
From a recent Pew study in open government data. - April 22, 2015 at 08:00AM
IFTTT  Tumblr  charts  surveys  Pew  govt  opendata  fed  mobile  cote.tumblr.com 
april 2015 by cote
CotéIndustries.com
(via Census may change some questions after pushback from public)
pics  govt  Census  plumbing  toilets  surveys  via:ifttt  from:tumblr  tumblr:photo  photo 
april 2014 by cote
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