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cote : helpdesk   46

Spiceworks Heads Upstream And Abroad With Latest Update - Network Computing
These guys are set to go after medium to large businesses in 2010: multi-site monitoring, now up to 1,000 nodes, SQL Server monitoring, "over 800,000 registered users," help desk improvements (rules for routing and grouping tickets), network topology customizations. Impressive as always.
spiceworks  spiceworks4.5  itmanagement  itmanagementguys  free  austin  monitoring  helpdesk  redmonkclients 
december 2009 by cote
BMC IT Service Desk SaaS Solution Gets Boost From Salesforce.com
"This partnership gives BMC a much-needed foundational platform capability as well as quick access into the SaaS IT service desk market."
gartner  via:twitter  SalesForce  ServiceDesk  BMC  ITIL  helpdesk  itmanagement  analysts 
november 2009 by cote
Zendesk Blog: Announcing Series A, New Boston HQ and 1,000 Customers (PR)
"Zendesk's new corporate headquarters is situated in downtown Boston, on South Street in Boston's old Leather district. We have approx. 70% of our business in the US, and it makes sense to get closer to the action. We will remain a global operation and retain our operations in both Europe and APAC. Last month we passed 1,000 customers."
zendesk  helpdesk  itmanagement  itmanagementguys  customers  numbers 
may 2009 by cote
Zendesk Secures Funding For SaaS Help Desk System, Heads To The U.S.
"Zendesk comes with a free version, but it is fairly limited since you can only provide support for up to 50 end-users, plus you don’t get to brand the interface. There are six packages that you can subscribe to on a monthly basis (all come with a 30-day free trial), ranging from $19 for 1 support agent to $475 for 25 agents. Needless to say, these prices are way below what most traditional help desk system vendors dare charge for their products and services."
Zendesk  helpdesk  pricing  itmanagement  itmanagementguys  saas 
may 2009 by cote
Help desk software gets mobile makeover - Network World
BMC partners with Aeroprise to provide a mobile UI to their Service Desk Express helpdesk.
bmc  servicedesk  magic  itil  helpdesk  partners  Aeroprise  mobile 
february 2008 by cote
Microsoft delays service desk tool again
"System Center Service Manager, formerly called Service Desk,will now ship in the first half of 2010." Whao. Looks like they're re-writing the CMDB?
deathmarch  servicedesk  helpdesk  itmanagementguys  itmanagement  systemcenter  msft  cmdb  servicemanager 
february 2008 by cote
Kinetic Data
"Kinetic Data is one of the largest and most experienced third-party BMC Remedy software companies in the world."
kinetic  remedy  ar  helpdesk  bmc 
january 2008 by cote
Mission Impossible at John M Willis
Nice round-up of the last few years of IBM Tivoli buys. Check the section of MRO for The Tale of the Lost Help-desk.
tivoli  m&a  mro  cognos  itmanagement  ccmdb  cmdb  rememdy  helpdesk 
january 2008 by cote
Service-Now in Solana Beach on South Acacia
Service-now.com, IT management and ITIL as SaaS expanding office space.
service-now.com  itil  saas  itmanagement  helpdesk 
august 2007 by cote
OpenNMS 1.3.3 Released
Congrats to the OpenNMS team. Check out the helpdesk integration and dashboard in GWT.
java  opennms  opensource  networkmanagement  gwt  helpdesk 
june 2007 by cote
Spiceworks - Product Update: Version 1.5 (March 12th)
Release notes, as it were, for Spiceworks 1.5: helpdesk, multi-user, reporting, and "portal" views of help desk/tickets.
helpdesk  tickets  spiceworks  redmonkclients  sysmgmt  assetmgmt  sysmgmt2.0 
march 2007 by cote
Spiceworks debuts multiuser IT admin system
Also, help-desk and project management features...sounds bit like ITIL Lite, eh?
spiceworks  redmonkclients  sysmgmt  smb  helpdesk  wiki  community  itil 
march 2007 by cote
If you churn enough, do you get bitter? — TalkBMC
Nice thinking out loud/list of questions around help/service desk.
helpdesk  itil  customerservice  bmc  redmonkclients  advice 
february 2007 by cote
Change management: A better starting point for ITIL
Start with change management instead of incident management. Chance tie-in with my OpenMake briefing this morning.
itil  changemgmt  incidentmgmt  helpdesk  itsm  openmake 
february 2007 by cote
Flying a different path
Service-now.com company overview from San Diego Union-Tribune.
msm  service-now.com  helpdesk  sysmgmt  sandiego 
january 2007 by cote
Service-now.com - Hosted ITIL Stack
"By taking advantage of ITIL recommendations and the technical benefits of what is being called Web 2.0, we are delivering a solution that is 100% modern in its delivery, price and value."
service-now  sysmgmt  hosted  assetmgmt  helpdesk  itil 
january 2007 by cote
Mojo Helpdesk - Nice Slogan: "Try it for free...and get your Mojo back"
"Mojo Helpdesk is a simple ticket tracking service that allows your organization to manage customer requests and get satisfaction ratings so you know how good your customer service is (or is not)."
helpdesk  sysmgmt  mojo  ruby  hosted 
january 2007 by cote
WebEx and BMC Software Team to Deliver On Demand Service Desk Applications through WebEx Connect
WebEx partnering with BMC Service Desk Express (hosted) to do some cross-launching and selling.
via:texflats  BMC  helpdesk  bmcservicedeskexpress  hosted  remote 
october 2006 by cote
The Service Desk : Automating IT Service Management with System Center
"The first official 'Service Desk' piece of product literature over on our official System Center 'Service Desk.'" Sadly, in Word: check the first comment on that topic. Congrats, though.
microsoft  helpdesk  itil  systemcenter  redmonkclients 
june 2006 by cote
The Service Desk
Blog of the newly announced Microsoft Service Desk team.
helpdesk  itil  microsoft  sysmgmt  systemcenter 
april 2006 by cote
BMC filling out SMB strategy
In the $50k range for a suite of management (sys, identity, helpdesk). More on March 20th.
helpdesk  identity  sysmgmt  bmc 
march 2006 by cote
Others tried to buy Peregrine prior to HP deal, papers show
4 other companies wanted to buy Peregrine. I wonder who they were...
hp  peregrine  helpdesk  bsm  bmc  sysmgmt  m&a 
november 2005 by cote
Help Desk Software, Customer Service Software, Customer Support Software
This is the helpdesk that odeo.com uses. It looks pretty nice and cheap.
helpdesk  odeo  asp 
october 2005 by cote
Personal service
I always enjoy seeing a high-level person talk about off-shoring. We'll see if my comment can further the idea-conversation...
bmc  offshoring  helpdesk 
october 2005 by cote

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