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Journey Mapping: 9 Frequently Asked Questions
One of the best reference posts on #customer #journey #mapping I've seen + Links to more. I use #agile #digital #ethnography for research-first or hypothesis-first approaches; it adds a lot of data cred to maps
journey  map  reference  howto  bullsi  csr19  FAQ  persona  stakeholder  executive  value  proposition  team  scope  focus  research  primary  secondary  nonprofit  government  tool 
yesterday
Mapping the experience of families at the ER | Highland Solutions
Example of #customer #journey #map project for Wisconsin children's hospital, the process and outcomes; BTW #agile #digital #ethnography broadens results with 100s of customer discussions #CX
customer  experience  journey  map  casestudy  example  wisconsin  children  hospital  process  outcome  healthcare  physician  marketing  emergency  csr19 
yesterday
Documentary - A Refugee Story - Syria, Iraq, and Iran by Juan David — Kickstarter
Successful kickstarter for short documentary on refugees as they try to integrate into their host countries France and Greece
refugee  film  documentary  story  france  greece  short  budget  example  transparency  bullsi  syria  iraq  iran 
yesterday
31 Passive Income Ideas To Get You Off The Hamster Wheel In 2019
Podcast and blog about financial management; tools to understand costs and trade-offs
frugality  blog  podcast  debt  revenue  job  salary  negotiation  finance  investment  budget  empowerment  bullsi 
2 days ago
Comparison of Educational Sales Distributors Platforms | TFC Blog
Superb! TFC interviews #educational #sales #distributors on their markets, models, pricing, marketing #distribution #documentary ^cr
education  sales  distribution  bullsi2  reference  exceptional  19eyz  university  distributor  comparison  model  filmmaker  professor  library  cause  VOD  DVD  Statistics  revenue 
2 days ago
TFC Blog | Educational Sales: Copyright law in schools' use of films in classes
Concise background on legal issues and struggles between #schools and film rights holders. Filmmakers should make their work easily accessible legally ^cr
distribution  education  sales  rights  university  legal  lawsuit  streaming  VOD  model  professor  student  19eyz  bullsi  accessibility 
2 days ago
TFC Blog | spotlight on global film distribution platform FilmDoo
@FilmDoo enables #filmmakers to reach global audiences; strong in global, #humanitarian #LGBT #crosscultural #FiveMillionFilm ^cr
distribution  film  humanitarian  lgbt  genre  international  global  platform  VOD  AVOD  filmmaker  19eyz  bullsi 
2 days ago
Displacement & Resilience: women Iive for a new day | The International Association of Women in Radio & Television
2019 Documentary compares female #refugee experiences in host countries #india #tunisia #philippines #canada #women. Chandita Mukherjee EP'd + 5 filmmakers in host countries #kudos ^cr
women  refugee  documentary  19eyz  2019  asia  india  philippines  canada  tunisia  executive  producer  filmmaker  syria  comparison 
3 days ago
AWFF 2019: Collaborative documentary Displacement and Resilience explores conflict, migration and exile
"Displacemennt & Resilience": Documentary highlights experience of #women #refugees in Tibet India Philippines Canada Tunisia, from trauma to healing and triumph #FiveMillionFilm ^cr
documentary  refugee  reference  women  PTSD  migration  exile  philippines  tunia  comparison  india  rohingya  tibet  asia  canada  story  film  2019  editing  social  worker  resilience  police  interview 
3 days ago
How To Find A (Good) Film Producer
Concise how-to helps #filmmakers find the right #producer partner + How to approach candidates #FiveMillionFilm ^cr
howto  producer  advice  19eyz  filmmaker  networking  festival  referral  pointofview  research 
3 days ago
Paleo News – Fresh Sardines Or Canned Sardines: No Longer An Option For Americans | The Paleo Diet™
[commented] Compares fresh v. canned sardines from nutrition and health perspectives + Collapse of Pacific populations and USA canning
paleo  food  fish  canned  analysis  review  health  nutrition  comparison  fresh  processing  vitamin  additive  mineral  csrblogcomment  foreign  domestic 
3 days ago
How to Use Google Keyword Planner (Actionable Guide)
How to navigate Google Keyword Planner without setting up a campaign
keyword  tool  howto  q1  2019  post  reference  SEO 
3 days ago
Make your journey maps measurable with customer journey analytics
[commented] Pitches the importance of basing #customer #journey #maps on real data, not on boardroom-created models
customer  experience  analytics  journey  map  debunk  bullsi  data  transaction  omni  channel  example  telecom  csrblogcomment  call  center  trigger  jtbd  kpi  behavior  csr19 
3 days ago
Ultimate Guide to Customer Experience Mapping: How to Map the CX from Start to Finish – NGDATA
Superb post compares #customer #experience maps to #journey #maps, shows when to use each, then how to build #CX map; BTW #agile #digital #ethnography speeds & improves this process
customer  experience  map  journey  comparison  reference  bullsi  csr19  howto  value  proposition  2017  data  social  media  sales  retail  transaction  example  template  omni  channel  touchpoint  emotion  research  persona  interview  forum  support  call  center  design 
3 days ago
6 Ways to Make Sure Your Journey Maps Improve Customer Experience
After your #journey #map - How to herd the cats and put it into practice to improve #customer #experience across touchpoint #trust #CX #design
customer  experience  journey  map  change  management  trust  stakeholder  governance  measurement  touchpoint  csr19 
3 days ago
Norfolk Pine Care Indoors: Tips For Care Of A Norfolk Island Pine Plant
The Norfolk pine is really a tropical plant. Many people buy them as “living Xmas trees,” but that’s unfortunate bc they need to be treated as tropical
garden  reference  pine  tropical  christmas  tree 
4 days ago
You Need to Know the TRUTH About Customer Empathy!
Yes! Implies that many #customer #experience efforts are biased to the positive and asserts that truly effective #CX is based on empathy and honesty [don't fear the negative]. #Agile #digital #ethnography discovers the whole spectrum
customer  experience  touchpoint  csr19  bullsi  empathy  honesty  retail  register  example  emotion  policy  negative  exception 
5 days ago
Customer Journey vs. Customer Experience vs. Employee Experience ~ Future of CIO
Concisely shows that #customer #experience depends on #employee #engagement and recommends creating #journey #maps for employees & customers #CX
customer  experience  employee  engagement  journey  map  2015  csr19 
5 days ago
Suck Less, One Touchpoint At A Time
Improving #customer #experience need not be dramatic to have impact: Airline redesigned their boarding pass. Agile digital #ethnography efficiently discovers customer friction #cx
customer  experience  touchpoint  service  design  airline  example  interaction  csr19 
5 days ago
Woman on the Run - Wikipedia
Surprisingly good noir in San Francisco
film  noir  1950  sanfrancisco 
5 days ago
Sea Sorrow (2017) - IMDb
Purports to paint historical context of refugees crossing the Mediterranean to reach Europe
Numbers: https://www.the-numbers.com/movie/Sea-Sorrow-(UK)#tab=summary
refugee  documentary  syria  19eyz  reference  forced  migration  mediterranean  sea 
6 days ago
Fire at Sea (2016) - IMDb
Life on Italian island, first call for many refugees entering Europe from Africa/Middle East - Won Golden Bear at Berlin
refugee  documentary  feature  Italy  19eyz  reference  forced  migration 
6 days ago
Exodus: Our Journey to Europe (TV Series 2016– ) - IMDb
Filmmakers give #refugees smartphones (i.e. a diary study) to film their lives while trying to find places to settle in Europe
refugee  documentary  syria  europe  19eyz  reference  forced  migration 
6 days ago
Salam Neighbor (2015) - IMDb
Filmed within Za'atari #refugee camp, the film focuses on ingenious ways that people invent to make money within the camp, which has become a town. Per reviews, it is NOT a documentary in terms of telling the whole story
refugee  documentary  syria  jordan  19eyz  reference  economy  entrepreneur  forced  migration 
6 days ago
Cries from Syria (2017) - IMDb
War footage from Syrian [civil] war; premiered at Sundance
refugee  documentary  syria  war  19eyz  reference  forced  migration 
6 days ago
Human Flow (2017) - IMDb
Award-winning documentary about the #global [and growing] #refugee crisis; this offers a global view
Numbers: https://www.the-numbers.com/movie/Human-Flow-(Germany)#tab=summary
refugee  documentary  syria  turkey  europe  world  19eyz  reference  artist  forced  migration 
6 days ago
5 Questions with Health Care Without Harm - Emerson Collective
#Healthcare without Harm uses #data #analytics to guide curtailment of #hospitals' impact on #climate #change
healthcare  usa  industry  environment  climate  change  toxin  incinerator  gas  harm  data  analytics 
6 days ago
The Most Important Thing - UNHCR Spotlight
Brilliant: photo gallery of several Rohingya #refugees with the things they carried while walking to Bangladesh ^cr
refugee  19eyz  photo  gallery  Rohingya  Bangladesh  village  attack  possession  memory  camp  family  death 
7 days ago
Patient Experience Study | GE Healthcare & Prophet
Survey of US #healthcare patients & providers reveals grim #patient #experience: providers think they're doing okay, but patients disagree. BTW, firms can improve studies with #agile #digital #ethnography (it's more patient-centric ;^) #CX
patient  experience  healthcare  usa  survey  marketing  research  report  Statistics  2016  customer  csr19 
7 days ago
Better patient experience hinges on improving financial journey
From the Duh Dept: To improve #patient #experience, transform #financial experience, transparency. BTW, firms can improve studies with #agile #digital #ethnography (it's more patient-centric ;^) #CX
healthcare  usa  patient  experience  finance  insurance  payer  stream  2018  survey  customer  Research 
7 days ago
Journey mapping as a tool to transform patient experience | AMS Insights
Example: legacy qualitative market research relies on few participants for interviews, diary studies & surveys: #agile #digital #ethnography improves research design by evaluating much more patient experiences
patient  customer  experience  marketing  survey  dairy  interview  traditional  healthcare  research  primary  journey  map  qualitative  knee  surgery 
7 days ago
Everything You Need to Know about Distributing Documentaries | International Documentary Association
Covers many basics of #presales & #distribution of #documentary #film #DIY in trad channels but no mention of audience engagement, #socialmedia #email scant VOD ^cr
documentary  film  distribution  finance  sales  education  home  video  TV  theater  19eyz  example  company  list  rank  agent  festival  deal  cable  satellite  broadcast 
9 days ago
About Us | Impact Partners Film
Invests in and supports #cause-focused #documentaries [and features] #FiveMillionFilm ^cr
investor  producer  firm  documentary  cause  film  executive  reference  19eyz  filmmaker  social  impact  international  activism 
9 days ago
Documentary Film Guide | Women + Film
[Cause focused] #Documentary #film guide includes helpful lists of must-see films, #fundraising sources, top #women #filmmakers ^cr
documentary  film  women  guide  list  directory  cause  social  impact  investor  director  filmmaker  fundraising  history  story  19eyz  reference 
9 days ago
So what *does* a producer do? : Discuss : Shooting People
Very useful: Mixed #film creative & production people discussing (+arguing ;^) what #producers do + their relationships to film creatives ^cr
producer  filmmaker  director  writer  auteur  documentary  discussion  production  distribution  creative  business  relationship  forum  role  bullsi  photography  line  19eyz 
9 days ago
STEVEN J. BERGER: The Five Tenets of Courting a Producer | Dear Producer
Concise advice for finding and engaging a #producer for your #independent #film - The gist: Realize you're hiring a creative business partner, do your homework + use a personal approach ^cr
howto  19eyz  producer  film  network  approach  partner  business  distribution  production  advice 
9 days ago
ABOUT | Dear Producer
A blog dedicated to producers who are often underappreciated by the #film public and unexperienced sr creatives #insight #kudos @dearproducer ^cr
producer  blog  reference  film  business  creative  pointofview 
9 days ago
How to Find a Producer | Filmmaker Magazine
Nice detail helps #directors and #filmmakers understand the process of finding a #producer and forming a fruitful partnership #kudos ^cr
19eyz  howto  executive  producer  search  director  filmmaker  research  reference  bullsi  business  partner  network 
9 days ago
10 Line Producer Tips That Will Get You On Time and Under Budget
Excellent detail about #line #producer role on #film #shoots - role and function - How to do it right (and wrong ;^)
line  film  production  producer  process  journey  shoot  accounting  project  management  howto  bullsi  exceptional  reference  budget  plan  director  equipment  talent  19eyz 
9 days ago
How to Find a Producer for Your Film, TV, or Theater Project
Basic but nice detail of the process of planning for and doing a search for your #executive #producer #film
19eyz  producer  howto  search  investor  film  bullsi  journey  process  guide  reference 
9 days ago
Council Post: Four Ways To Disconnect From Technology And Start Living In The Moment
Reclaim your attention by #unplugging from a lot of tech you don’t need: how to optimize #smart #devices #digital #detox
iphone  smartphone  smartwatch  laptop  detox  email  slack  crm  tactic  management  energy  attention  technology  pointofview  Q2  2019 
9 days ago
Face to Face (1952 film) - Wikipedia
Superb duet of films, the first with James Mason a captain of his first ship who encounters a very strange situation and the second with a shy marshal who gets married on the sly
1952  film  sea  captain  western  marshal  jamesmason  bullsi 
12 days ago
Get Educated about Educational Distribution | TFC Blog
Very helpful: 3-part series on nuts/bolts on how #documentaries can gain distribution and revenue to universities colleges and primary and secondary schools
bullsi  distribution  revenue  university  school  college  documentary  19eyz  reference  exceptional  distributor  windowing  Statistics 
12 days ago
TFC Blog | Documentary DIY fundraising distribution
Bull's eye: DIY #distribution for cause-focused #documentary #films - examples run w #alternative #revenue streams & self-creating audiences w #socialmedia #email #website education sales ^cr
cause  nonprofit  social  media  email  education  sales  kit  DVD  festival  university  conference  website  bullsi  DIY  documentary  independent  film  distribution  finance  investor  production  example  19eyz  howto 
12 days ago
The Distribution Equation - Cultural Weekly
Useful contrast b/t traditional and DIY #distribution reveals sobering truth; of the 10% of #indie #films that get distributed the vast majority lost money. How to DIY w pros ^cr
independent  film  distribution  Statistics  example  revenue  deal  traditional  alternative  DIY  marketing  theater  VOD  rights  TV  festival  investor  19eyz  settlement  rate 
12 days ago
The Numbers - Glossary of Movie Business Terms
Useful for newbies: basic terminology of #film #finance #revenue #distribution ^cr
film  revenue  term  glossary  reference  tool  market  producer  business  distribution  cycle  advertising  theater  boxoffice  equation  production  budget  screen  TV  VOD  rights  19eyz 
12 days ago
Distribution Transparency: Four Filmmakers Reveal Their Distribution Numbers, Part One | Filmmaker Magazine
Very useful! 2 #documentary #filmmaker #casestudy featuring #DIY #distribution w the revenue numbers/channel - both feature developing audience w #socialmedia ^cr
independent  documentary  film  DIY  distribution  casestudy  example  Statistics  revenue  channel  beauty  actor  museum  social  media  email  audience  development  VOD  TV  SVOD  merchandise  blog  community  DVD  edition  women  theater  booker  screening  alternative  exceptional  bullsi  19eyz 
12 days ago
Distribution Transparency: Four Filmmakers Reveal Their Numbers, Part Two | Filmmaker Magazine
2 superb #case #studies of #DIY #distribution for cause #films + #piracy as channel & growing audience w #socialmedia #independent #producer ^cr
filmmaker  DIY  distribution  cause  film  documentary  casestudy  theater  marketing  email  social  media  strategy  finance  audience  piracy  education  sales  exceptional  bullsi  revenue  VOD  TV  rights  19eyz  bullsi2 
12 days ago
DEALMAKING DONE RIGHT: A Back-to-Basics Approach to the Byzantine World of Waterfalls, Hurdle Rates and Preferred Returns - Producers Guild of America
Superbly useful discussion of common film deals, #producer cuts with #investors, senior #talent #distributors, nice graphic #kudos #waterfall #hurdlerate
producer  filmmaker  director  investor  contract  model  statistics  bullsi  exceptional  2015  hollywood  independent  film  19eyz  deal  split 
12 days ago
The Champion (1915 film) - Wikipedia
Charming, good music, and his graceful dance moves are subtle
film  silent  1915  chaplin 
13 days ago
Film Distribution: How to Get Your Film on Netflix, Hulu & iTunes
Useful: VOD #distribution primer for #indie #filmmakers with splits (fees)
film  business  investment  model  revenue  19eyz  VOD  fee  percentage  hulu  itunes  play  amazon  youtube  netflix  distribution  2017 
13 days ago
How Exactly Do Movies Make Money?
Very basic explanation of some revenue sources for films
film  business  investment  model  revenue  19eyz 
13 days ago
Attention, Filmmakers: Your Website Sucks! | IndieWire
Focused on #indie #film websites but hooks into overall marketing & #distribution strategy #kudos
independent  film  marketing  distribution  audience  plan  strategy  website  email  list  gotcha  pitfall  design  reference  exceptional  howto  guide  social  media  goal  personality  user  experience  global  rights  management  19eyz  Business 
14 days ago
The Filmmaker’s Ultimate Guide to Video & Film Distribution
High-level background on #film #distribution for #directors & other creatives #business #finance #investor #model #indie
independent  film  guide  distribution  reference  context  19eyz  business  investment  marketing  revenue  channel  player 
14 days ago
Movie Report | Refugee documentary example
Very useful tool user-configurable box office (revenue) stats for indie films about refugees
finance  independent  documentary  investment  model  Statistics  report  tool  reference  revenue  boxoffice  film  19eyz  Business 
14 days ago
How is a cinema’s box office income distributed? | Stephen Follows
Unpacks the "#boxoffice" revenue waterfall; brillant graphic and explanation #indie #film #finance #investor Thx @StephenFollows
independent  film  revenue  boxoffice  distribution  Statistics  waterfall  exceptional  graphic  guide  theater  home  entertainment  TV  VOD  cost  fee  bullsi  19eyz  Business 
14 days ago
The Full Costs and Income of a £1million Indie Film - American Film Market
Superb: dissecting the costs and revenue of a real #indie feature #film #investor #kudos @stephenfollows
finance  investment  ROI  example  casestudy  UK  independent  film  19eyz  bullsi  investor  cost  income  germany  greece  usa  VOD  theater  Business 
14 days ago
House Democrats formally demand Trump's tax returns from IRS | US news | The Guardian
Is president trump benefitting personally from his policies? House Ways/Means wants to find out...
trump  tax  irs  house  demand  conflict  president  Q2  2019 
14 days ago
The Definitive Guide To What Breaks a Fast | Mark's Daily Apple
Might be called "the cheater's guide to #fasting" as Mark reviews readers' common "exceptions" while #IFing (coffee, sweeteners..) #paleo + good links
fasting  HGH  ketosis  autophagy  howto  food  paleo  primal  intermittent  exception  list  reference  drink  coffee  tea  product 
15 days ago
Common Mistakes During Customer Journey Mapping
How many of these do you know? Very useful post reveals common #journey #map #pitfalls - No.1 is having too much product focus #cx [commented]
journey  map  howto  pitfall  list  csrblogcomment  q2  2019  product  brand  emotion  model  design  research  exception  csr19  customer  experience 
15 days ago
Can a Deprivation Study Deliver Brand Inspiration?
[commented] How deprivation research asks people to do without some favorite things creates creativity and joy #ethnography #cx #research
deprivation  research  ethnography  csrblogcomment  q2  2019  method  brand  product  csr19 
15 days ago
Everyone’s Needed, No Skills Required | Alison Thompson | TEDxCoconutGrove - YouTube
Beautiful film on finding one's mission: experiences volunteering in 9/11, Haiti & #syria #refugee crisis
Also => https://en.wikipedia.org/wiki/Alison_Thompson
19eyz  syria  refugee  greece  turkey  humanitarian  bullsi  video  misson  september11  haiti 
17 days ago
8 Stand-up Meeting Ideas to Try with Your Team | LeanKit
Useful: How to fix dreaded standing team meetings (in person or virtual), drawing lessons from #agile #lean #teams
team  management  meeting  howto  agile  relationship  Q2  2019  kanban  posture  energy 
17 days ago
Comment Facebook sélectionne les posts de votre fil d'actualité - BDM
Facebook unveils new user controls & visibility into what goes in your news feed, including visibility into ads (en francais)
facebook  news  feature  function  newsfeed  howto  Q2  2019  social  network 
17 days ago
Planet Myths: The Story Behind Chiron – Jessica Davidson
Excellent! How Chiron represents connections on multiple levels: spirit-body, earth-universe, ego-instinct + How the wound is the price of a new level of awareness
chiron  myth  analysis  ego  body  spirit  universe  mindfulness  Q2  2019  astrology  greece  reference 
17 days ago
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