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Misconceptions about Social Media #Custserv | LinkedIn
[comment] RARE insight on customer service, social media, marketing & operations: banking context #custserv #kudos @frankeliason
customer  service  social  media  csrblogcomment  q1  2014  banking  Financialservices  example  marketing  organization  operations  citibank  mckinsey  experience  interaction  management  sourcing  community  support  business  digital  CDO  2cdo 
february 2014 by csrollyson
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