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The surprisingly small reason for Walmart’s huge problem
[commented] How ignoring #customer #experience drags profit even @walmart - Focus on customers' outcomes to engage #cx
retail  big  data  operations  q1  2016  pointofview  walmart  example  customer  experience  profit  grocery  local  experiential  ethnography  sochap  csrblogcomment 
february 2016 by csrollyson
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