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Experience: The Blog: Two Reasons Why Content Is Not King
[comment] The changing role of content & importance of #customer #experience
content  marketing  advertising  trust  customer  experience  q2  2013  service  brand  Financialservices  2sbs 
september 2013
Experience: The Blog: Customer Experience Crisis: Waning Customer Experience Will Bring Wave of Change
[comment] USEFUL summary of how neither old brands nor tech firms get #customer #experience; good refs #kudos
customer  experience  crisis  q3  2013  analysis  user  ecommerce  website  mobile  statistics  csrblogcomment 
september 2013
4 New Ways to Use Customer Satisfaction Results | QuestionPro Blog
Another innovation: analyze customers' & prospects' digital social conversations since they are rich with implicit knowledge
customer  service  experience  social  media  marketing  research  survey  integration  innovation  product  development  2013  q3 
september 2013
Embracing Ignorance and Failure to Innovate — CIO Dashboard
[comment] What if enterprise I.T. learned from science's approach to ignorance & failure?
innovation  i.t.  risk  science  comparison  Enterprise  2012  csrblogcomment  ignorance 
september 2013
Apple’s Wearables Future | Monday Note
Insightful riff on the prospect of wearables and Apple
wearable  apple  analysis  pointofview  q3  2013  google  glass  iwatch  eyewear  timcook  jawbone 
september 2013
Note: several contain legumes and soy; just read ingredients, most are fine; also note different lines of bars
paleo  on-bike  food  cycle  howto  bar  sport 
september 2013
caveman diet | Paleo Vélo
Several awesome recipes of paleo carbohydrate pre-ride meals
paleo  recipe  cycling  ancestral  howto  carbohydrate 
september 2013
Paleo Diet Meal Plan - A Quick Guide to the Paleo Diet for Athletes | TrainingPeaks
General info for staying paleo while doing endurance sports: esp. helpful, the 5 stages of diet, organized around competitions
paleo  ancestral  workout  howto  carbohydrate  endurance  competition  sport  diet 
september 2013
Walter H Groth - Google+ - In the mid-1990's, new food proteins were engineered and…
[comment] Interesting angle: correlation between GMO proteins and food allergies; note that the core problem here is lack of #trust #fb
GMOs  food  usa  allergy  research  csrblogcomment  q3  2013  monsanto  trust  2csrollyson 
september 2013
Microsoft and Nokia: The Silver Lining | Tech.pinions - Perspective, Insight, Analysis
Argues Nokia could "save" Microsoft due to its strong consumer sensibility and commitment
microsoft  nokia  pointofview  consumer  q3  2013  acquisition  strategy 
september 2013
Jeff Molander - Google+ - 3 Minutes: Please view, take action & (at least) protect…
COVERUP: Scientists find fisheries hiding diseases in farms, they are infecting wild salmon, but industry & govt dismissive #fb
canada  government  food  disease  fish  coverup  science  environment  q3  2013  video  2ghcj  2csrollyson 
september 2013
Why You Should Consider Hiring A Chief Digital Officer, And Why Now - Forbes
How to meet #digital #transformation challenge: hire #CDO, merge #CMO/#CIO, or..?
CDO  digital  cmo  cio  enterprise  executive  transformation  q3  2013  big  data  csrblogcomment 
september 2013
Samsung Galaxy Gear smartwatch hands-on (video)
Solid review of #samsung galaxy gear; tethering to other Android devices
wearable  watch  samsung  galaxy  gear  q3  2013  review  application  android 
september 2013
Obama says world ‘has to act’ against Syria -
USA-Russia struggle continues over Syria strike Thx @rudolphlohmeyer
syria  usa  russia  obama  putin  q3  2013  summit  military  strike  unitednations  chemical  weapon  UK  France  2ghcj  China 
september 2013
Government needs to ramp up digital engagement strategies | Public Leaders Network | Guardian Professional
Democracy app: Report says the UK strives to engage citizens w digital social apps but ministers don't know how
UK  government  democracy  q3  2013  report  engagement  mobile  twitter  2ghcj  citizen 
september 2013
Privacy Groups Ask F.T.C. to Block Facebook Policy Changes -
Changing the default—again: Facebook's march to exploit private information w/o asking users; coalition asks FTC to intervene
facebook  privacy  q3  2013  government  FTC  advertising  endorsement 
september 2013
U.S. Losing Ground In Mobile App Market | TechCrunch
[comment] Summarizes #Flurry research on #mobile app devt in USA China UK Brazil; China growing faster on larger base
mobile  application  competition  usa  china  prc  brazil  brasil  UK  statistics  research  development  csrblogcomment 
september 2013
Stick a fork in Apple, it's done | Cringely - InfoWorld
Proclaims the eclipse of Apple by Samsung: misses IFA tie to IoT, which gives Samsung even more strength
pointofview  news  europe  conference  trade  show  samsung  apple  innovation  engineering  design  IoT  ubiquitous  computing  q3  2013  Berlin  Asia  consumer  electronics  digital  mobile 
september 2013
The CMO-CIO Disconnect: Close the Gap, Improve Customer Experience - Accenture
in-depth analysis of CMO-CIO relationships based on global survey; reflects changing #digital envt around the enterprise
cmo  cio  cdo  relationship  Enterprise  executive  digital  Analysis  Q3  2013  2blog 
september 2013
The Only Way to Restore Trust in the NSA - Atlantic Mobile
MUSTread even-handed POV on NSA, govt lying & what to do #kudos Thx Jerry Michalski #fb
nsa  surveillance  lying  government  military  obama  snowden  whistleblower  Q3  2013  analysis  cia  fbi  trust  exceptional 
september 2013
Microsoft and Nokia: Manufacture the Future | Innovation Insights |
[comment] FASCINATING possibility: #Microsoft-#Nokia could be an Internet of Things play
mobile  microsoft  nokia  acquisition  q3  2013  analysis  IoT  vision  cdo  digital  ubiquitous  computing 
september 2013
About that data...
[comment] EYEopening riff on consumer #bigData w link to seeing your consumer data in Acxiom's marts
advertising  tool  software  Statistics  q3  2013  csrblogcomment  house  family  big  data  privacy  digital  cdo 
september 2013
Work Is Broken; Let's Hack It - Forbes
[comment] Excellent post on how to redesign "work"; shows impressive stats on broken USA model & how to transcend
work  organization  enterprise  design  attitude  culture  q3  2013  reference  alumni  2.0  csrblogcomment  Statistics  usa  career 
september 2013
Has LinkedIn Crossed An Ethical Line? - Forbes
Argues that LinkedIn is distorting its pool of candidates by offering "job seeker premium": you pay to rise to the top
linkedin  product  jobsearch  q3  2013  pointofview  analysis  Recruiter  career  social  network 
september 2013
America’s Fastest-Growing Retailers - Apple Inc. (NASDAQ:AAPL) - 24/7 Wall St.
List ranks US fastest growing retailers: "aligned to consumers' changing tastes"
usa  retail  store  ecommerce  digital  q3  2013  rank  rating  comparison  apple  AT&T  list  economy 
september 2013
Twitter / Benioff: Amazing view of Microsoft Nokia ...
PERFECT example "a pic=1,000 words": Look at this #microsoft-#nokia deal infographic Thx @benoit_b @benioff #fb
microsoft  nokia  infographic  q3  2013  exceptional  apple  samsung  ios  android  windows  market  share  competition  comparison  blackberry  RIM  2csra  2csrollyson 
september 2013
Sami (indigenous skandinavian) Goahti (turf home)
Fascinating step-by-step photos in how Norwegian turf homes are built
scandinavia  primal  house  ancestral  tree  turf  howto  photo  exceptional 
september 2013
Trying the Apple strategy: Microsoft buys Nokia's mobile business | Windows phone - InfoWorld
#Microsoft tries a Google: buys #Nokia mobile handset maker: will it strengthen MSFT as an alt to iOS & Android?
nokia  microsoft  acquisition  mobile  q3  2013  analysis  apple  google  competition  digital 
september 2013
Summary | EWG's 2013 Shopper's Guide to Pesticides in Produce™
Bookmark to phone: Gives USDA pesticide tests as lists; buy conventional in Clean15 & focus organic on Dirty12 #Kudos #fb
food  nutrition  science  rank  rating  fruit  vegetable  usa  pesticide  organic  list  exceptional 
september 2013
You Are Already An Expert At Writing a Value Proposition
Insight on the post-product age: products less important to customers than outcomes #kudos
sales  outcome  customer  client  product  csrblogcomment  q3  2013  service  marketing 
september 2013
JobisJob - Google+ - From the polished and professional to the downright…
Try at humor but little quality content; reminds me of the weird things ppl used to send companies via USPS.
resume  video  fail  google  career 
september 2013
Bore Tides: Against the Current - In Focus - The Atlantic
Tourists in China, Brazil and England enjoy tidel bores; amazing photos Thx @guykawasaki #fb
photo  tide  wave  china  england  brazil  river  ocean  surf  gallery  exceptional 
september 2013
There Is a Mitote in Your Mind - Toltec Wisdom
Excellent short explanation of mitote and domestication; no longer online but see for a short description

Old link:
toltec  philosophy  reference  mitote  4agreements 
august 2013
Is Your CIO Your CDO? — CIO Dashboard
[commented] SUBERB post on #digital #transformation: do you need a #CDO or can your #CMO or #CIO do the job? #fb
cdo  cio  enterprise  transformation  csrblogcomment  digital  cmo  organization  web  1.0  2csra 
august 2013
5 Reasons Consumer Innovations Outpace the Enterprise | CIO Dashboard
[Commented] THOUGHTFUL reflection on why I.T. always lags in adopting cutting edge tech, why employees BYOD Thx @cbcurran #fb
Enterprise  i.t.  innovation  web  3.0  technology  Q3  2013  csrblogcomment  BYOD  consumer  2csra  2csrollyson 
august 2013
Chinese Students Bolster U.S. College Budgets -
Amazing increase of F1 visas keeping US universities funded; China the main source Thx @erikbryn #fb
university  usa  foreign  Student  tuition  college  budget  q3  2013  china  india  korea  taiwan  asia  2ghcj  2csrollyson 
august 2013
Jailbreaking the Internet: The Shape of Things to Come | Innovation Insights |
[comment] Rigorous exploration of the Internet of Things (ubiquitous computing), excellent references too #kudos
IoT  ubiquitous  computing  analysis  q3  2013  csrblogcomment  mobile  foundation  digital  cdo 
august 2013
13 Vine Fails to Make You Cringe
Haven't seen these yet but sure to have sm yucks Thx @nigelfenwick #fb
video  humor  fail  vine  list  q3  2013  2csrollyson  Platform 
august 2013
How to Use Big Data to Stop Customer Churn -
PRACTICAL #BigData examples by retail & ecommerce to enhance customer experience
big  data  customer  retail  ecommerce  experience  service  social  media  history  call  center  vendor  Q3  2012  churn  digital  cdo  cio 
august 2013
5 Ways to Track In-Store Customer Behavior -
6 alternatives to tracking retail customer MAC addresses; allowing for anonymity
retail  store  customer  tracking  technology  mobile  smartphone  tablet  Q3  2013  wifi  privac 
august 2013
Face-Recognition Software Can Tell Stores Whether You’re A Big Spender Or Not – Consumerist
Ironic post on facial recognition vendor that alerts retail associates when celebrity is in store
retail  facial  recognition  NECIT  vendor  UK  HNW  Celebrity  VIP  customer  service  privacy  store  q3  2013  Technology 
august 2013
StorefrontBacktalk » Blog Archive » Nordstrom Phone-Tracking Trial Raises Customer-Theft Threat
SUPERB discussion of retailer customer smartphone tracking competitive/privacy issues; discusses cross-retail #BigData #fb
retail  customer  tracking  Euclid  Nordstrom  Q1  2013  analysis  privacy  big  data  store  vendor  smartphone  mobile  Walmart  reputation  expectation  backlash  comparison  competition  exceptional  Technology 
august 2013
Legal to Track Customers via In-Store WiFi? - Free Enterprise
Explores legality of retailers' tracking of customers via smartphones & video
legal  reflection  retail  store  tracking  wifi  smartphone  tablet  q3  2013  Technology 
august 2013
Attention, Shoppers - Store Is Tracking Your Cell -
SUMMARY of retail store customer tracking [video, smartphone, facial recognition] | comparison w ecommerce | retailers & technology vendors #fb
retail  customer  tracking  application  video  mobile  smartphone  wifi  q3  2013  vendor  nordstrom  backlash  cafe  euclid  Cisco  Brickstream  RetailNext  Realeyes  Synqera  Nomi  navigation  facial  recognition  cdo  digital  2csrollyson  2csra  Technology 
august 2013
Fighting discrimination, as inequality grows | Article | Top News |
Opinion on economic inequality in the USA, interesting juxtaposition of Ireland (religion) & US (race)
usa  equality  race  white  black  economy  ireland  comparison  2013  obama  government  2ghcj 
august 2013
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