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A Smarter Planet BlogC-Suite Study: Successful Businesses Turn to Customers for Strategy Support » A Smarter Planet Blog
New IBM global CxO study shows executives' conviction that customers give input to strategic issues #digital #transformation
empowerment  ibm  global  ceo  cdo  cmo  cfo  research  strategy  Q4  2013  customer  social  Business  media  focus  group  comparison  foundation 
october 2013
Twitter's Lucrative Data Mining Business - WSJ.com
How firms are using Twitter as part of #BigData & data's growing influence on Twitter business model
big  data  twitter  realtime  revenue  model  q4  2013  IPO  prediction  offline  Facebook  analytics  crisis  trading  market  algorithm  vendor  startup  yelp  tumblr  digital  news  opinion  usa  social  business 
october 2013
25 tips and tools to make Google Drive better - InfoWorld
GREAT guide to MAjor upgrade of "Google Docs"-now Google Drive; loaded w useful plugins & you can work offline too #fb
google  howto  Drive  Docs  tips  cloud  productivity  q4  2013  sync  plugin  fax  signature  offline  online  microsoft  suite  chrome  2csrollyson 
october 2013
In pursuit of American humility | Article | Top News | Reuters.com
SUPERB & on the mark: lack of humility & honesty reflected by gap b/t US talk & action #fb
usa  obama  global  international  reputation  shutdown  snowden  Q4  2013  pointofview  analysis  politics  leadership  china  russia  2ghcj  exceptional 
october 2013
4 capabilities insurers need to master Digital « Accenture BlogPodium
The tech-centric way of meeting connected customer needs: omits most impt, personal touch
digital  insurance  customer  empowerment  Q4  2013  ecommerce  i.t.  pointofview  accenture 
october 2013
The news media shutdown | Article | Top News | Reuters.com
Compares far right & left "coverage" of shutdown; TV pundits use open lies to smear the other side, desperate corrupt media
usa  media  analysis  tv  politics  Q4  2013  shutdown  pundit  lying  republican  democrat  obama  corruption  accountable  care  act  healthcare  2ghcj 
october 2013
Making your company disappear can be a good thing | The Digital Enterprise
[comment] Short vision on making services subscriptions & how it might affect brand value propositions
vision  example  service  subscription  q4  2013  ecommerce  smart  device  order  opportunity  threat  trust  permission  application  home  cdo  value  proposition  digital  csrblogcomment 
october 2013
How to map wealth in Africa using nothing but mobile-phone minutes - Quartz
FASCINATING #BigData research to wealth distribution in Côte d'Ivoire, Africa: #mobile minutes traded as currency
big  data  africa  wealth  mobile  currency  cotedivoire  research  analysis  q3  2013  global  digital  analytics 
october 2013
Ibm Institute for Business Value: Mobile Enterprise Study "The 'Upw...
Executive summary of IBM global survey on enterprise mobile adoption
enterprise  cdo  mobile  digital  adoption  q4  2013  presentation 
october 2013
Becoming a Patient Navigator - August 2012 | Patient Navigator
Emerging USA healthcare career: patient navigators guide patients through the maze of the healthcare system; often involved with chronic diseases
healthcare  patient  hospital  provider  advocate  reference  association  MKR  usa 
october 2013
Inside the Underbanked
Pioneering blog by underbanked venture champion Arjan Schutte: helps people get better financial services #fb
Financialservices  VCs.angels  underbanked  usa  startup  empowerment  exceptional  disruption  culture  bank  social  enterprise  business  transformation 
october 2013
Amazon Revolutionizes Customer Support with “Mayday” – 24/7 Live Video Chat - exploreB2B
Amazon puts 24x7x365 #customer #service button on Kindle Fire: free Mayday techsupt a gamechanger #kudos cc/@frankeliason
amazon  q4  2013  customer  service  experience  mobile  tablet  kindle  video  chat  support  disruption  transformation  cdo  digital  competition  2cdo 
october 2013
Tight Budgets Don't Mean Millennials Won't Pony Up For iPhones And Chipotle - Forbes
Millennials' bifurcated spending, downgrades here, upgrades there; stats on critical USA demographic #fb
geny  millennial  generation  genx  research  q4  2013  spend  apparel  food  hightech  gadget  mobile  status  parents  brand  bifurcation  market  budget  2ghcj  culture  economy  employment  parent  luxury  2csra 
october 2013
Factbox: Day One of Obamacare exchanges, by the numbers | Article | Top News | Reuters.com
FASCINATING stats of sev. state insurance exchanges' user activity on day1 of operation #Obamacare #Healthcare #ACA #fb #kudos
ACA  Accountable  Care  Act  usa  healthcare  Q4  2013  obamacare  Statistics  exchange  insurance  2ghcj  2csrollyson  2cdo 
october 2013
Berlusconi faces revolt over Italy confidence vote | Article | Top News | Reuters.com
Good analysis of serious Italian political opera, the struggle to reform economy w a barely functioning govt #fb
italy  italia  politics  Q4  2013  Berlusconi  government  party  negotiation  europe  eurozone  market  2ghcj  2csrollyson 
october 2013
Big Data Still Needs a Human Touch | Innovation Insights | Wired.com
[comment] #BigData #healthcare example of the machine running amok - & how can we prevent it
big  data  analytics  healthcare  example  snafu  q4  2013  pointofview  csrblogcomment  value  proposition  cdo  digital  Algorithm 
october 2013
Want to Be a Leader? Have the Courage to Take a Stand | LinkedIn
[comment] Each era demands a different type of leader: 2013-20 requires collaborative risk-takers
leadership  risk  blog  customer  experience  digital  cdo  marketing  cmo  csrblogcomment  courage 
october 2013
Shutdown Leads Many Agencies to Go Dark on Social Media - NYTimes.com
Artifact: sev. USA govt agencies unplug #social presences due to #shutdown #fb
shutdown  usa  government  social  media  agency  budget  2013  q4  2csrollyson 
october 2013
Digital Marketing for Financial Services Summit | Detailed Agenda
Conference program & thought leaders tackle multiple aspects of #digital #customer #experience
Financialservices  digital  social  business  adoption  conference  2012  toronto  wealth  bank  casestudy  human  resources  recruiting 
october 2013
Helping Bands Play to the Crowd, Long Before the Show - NYTimes.com
Disrupting concert business model: Rabbl pre-sells tickets, enabling bands to play anywhere fans want them
crowdsourcing  crowd  fund  music  event  concert  startup  business  model  social  art  fan  digital  network 
october 2013
Picturing Your Social Business In 2020 - Social Business - Marketing
[comment] SUPERB futurist view of post-product, #customer #experience world "71% today's firms gone"; Still doubt need 4 #CDO? #kudos
cdo  digital  transformation  social  business  q4  2013  vision  foundation  product  customer  experience  exceptional  2csra  csrblogcomment 
october 2013
Math explains history: Simulation accurately captures the evolution of ancient complex societies
Data analysis claims link between intense warfare and development of large complex societies; analyzed 3,000 years of data
military  war  society  organization  population  europe  asia  research  2013  mathematics  analytics 
october 2013
Goodbye to all that centrism | Article | Top News | Reuters.com
Useful summary of rising extremism in national politics of European Union members
europe  analysis  politics  nationalism  extremist  party  center  economy  2ghch  parliament  election 
october 2013
Public Enemies: Social Media Is Fueling Gang Wars in Chicago | Underwire | Wired.com
THE DOWN SIDE: Chicago gangs use #social media to insult & provoke each other, escalating in f2f murders, wars Thx @musatariq #fb
social  media  facebook  twitter  instagram  gang  war  chicago  usa  murder  school  police  rap  drug  gun  transparency  q3  2013  2csrollyson  2csra  Platform 
september 2013
In This Battle Arena, Warriors Are Armed With Algorithms - NYTimes.com
Interesting #BigData recruiting model gains traction: algorithm tournament/hackathons Thx @mchui
big  data  science  recruiting  model  contest  2013  algorithm  finance  trading  manufacturing  operations  analytics  China  hedge  fund  2cdo  2csra 
september 2013
How Your Brand Can Beat Goliath - Ron Faris - Harvard Business Review
[comment] Great competitive example of relating on cultural & emotional channels, not rational
mobile  brand  advertising  Competition  social  media  business  howto  example  culture  emotion  product  feature  q3  2013  csrblogcomment  digital 
september 2013
Evolve Beyond Omnichannel To Delivering Unified Experiences | Forrester Blogs
[comment] Emphasizes putting #customer #experience FIRST—not channels—in ecommerce/mobile transformation #retail Thx @nigelfenwick
omni  multi  channel  customer  experience  csrblogcomment  focus  strategy  transformation  pointofview  workstream  touchpoint  retail  ecommerce  mobile  cdo  digital  2cdo 
september 2013
The fat lady has sung: The end of BlackBerry | Mobile Technology - InfoWorld
USEFUL story of RIM on the ropes, flailing in product mgmt, strategy & alientating enterprise clients #kudos
blackberry  RIM  q2  2013  analysis  product  management  mobile  competition  ios  android  enterprise  MDM  device  software  hardware  client  employee 
september 2013
How Robots Can Trick You Into Loving Them - NYTimes.com
FASCINATING & arresting: How design & engineering are programming human empathy into robots
human  robot  behavior  cognitive  empathy  theory  mind  software  intimacy  will  engineer  design  social  instinct  agent  object  q3  2013 
september 2013
The Post-it Note Goes Digital on Evernote - Digits - WSJ
Collaboration between 3M & Evernote makes it easy to digitize sticky notes (post-its)
analog  digital  product  brand  collaboration  3M  Evernote  behavior  adoption  q3  2013  alliance 
september 2013
Dance of the zombies: Why going private won't save Dell or BlackBerry | The Industry Standard - InfoWorld
Cited research shows going private's poor track record: Corporate restructuring won't address core problems at Dell, RIM + good links
q3  2013  analysis  dell  blackberry  RIM  finance  wallstreet  management  strategy  mobile  disruption  private  public  research 
september 2013
Ryanair: The Start of the Decline? | LinkedIn
SAD example of a brand not founded on serving people: Airline CEO openly loathes customers, employees #fb Thx @jeanneleez
airline  ceo  leadership  management  attitude  customer  experience  employee  q3  2013  analysis  service  transport  2cdo  2csra  2csrollyson 
september 2013
Apple's Jonathan Ive and Craig Federighi: The Complete Interview - Businessweek
SUPERB interview of Apple hardware & software engineering & design leaders & how they collaborate to make the magic
apple  hardware  software  interface  design  engineering  q3  2013  interview  ios  macosx  iphone  ipad  manufacturing  timcook  jonyive 
september 2013
Google to Encrypt ALL Keyword Searches: Say Goodbye to Keyword Data
Google throws a wrench in SEO/SEM firms' operations by encrypting ALL searches, cloaking keywords [http://bit.ly/googhummhspot]
seo  marketing  google  q3  2013  encryption  policy  NSA  search  howto  analytics  ecommerce 
september 2013
This is why I deleted my LinkedIn account - Quartz
Complains about LinkedIn spam & lack of user control; prefers Facebook
linkedin  customer  user  member  experience  q3  2013  google  gmail  spam  facebook  social  network 
september 2013
The Brutally Honest Coca-Cola Commercial You'll Never See On The Air
Enough irony to match any soft drink's acidity, just in from the Dept of Inconvenient Truths: "soft drinks" extremely unhealthy
satire  humor  food  beverage  coke  advertising  video  obesity  cancer  healthcare  nutrition  2013  brand 
september 2013
America's aging population undermines monetary policy | Article | Top News | Reuters.com
Very basic, non-jargon interpretation of USA economy, why Fed monetary policy isn't working better
economics  economy  Analysis  usa  Central  bank  Q3  2013  recession  monetary  policy  quantitative  easing  boomer  geny  generation  housing  retiree  stock  Bond  2ghcj 
september 2013
At U.N., Brazil's Rousseff blasts U.S. spying as breach of law | Article | Top News | Reuters.com
Rousseff UN speech seeks to garner support for system to prevent global espionnage; Obama doesn't respond
brazil  rousseff  Q3  2013  unitednations  speech  usa  obama  espionnage  report  mexico  petrobas 
september 2013
AnthonyColpo
Intense and funny nutrition & workout blog
diet  nutriton  workout  blog  paleo  cardio  cycling  science  debunk  humor 
september 2013
I Don’t Want You to Humanize Your Brand
[comment] Why social media flavor "humanizing" doesn't work—& what does ;^) #kudos @jamienotter cc/@peterkim
brand  social  business  pointofview  q3  2013  csrblogcomment  media  analysis  customer  experience  service  employee  digital  cdo  2cdo  2csra  2sbs 
september 2013
Can brands be human?
[commented]@PeterKim asks an excellent question: how can brands act human? [commented, yes, they can] #fb
brand  enterprise  social  business  personal  human  pointofview  analysis  media  customer  experience  service  csrblogcomment  q3  2013  2cdo  2csrollyson  2csra  cdo  digital  2sbs 
september 2013
MediaPost – OMMA Global at Advertising Week
Detailed conference program reflects #CMOs adapting to the #SocialChannel; talking the talk; now, for walking ;^)
advertising  q3  2013  transformation  conference  marketing  cmo  vision 
september 2013
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