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Why user centric design should lead to business transformation
KUDOS: Digital transformation is the default b/c #customer experience is #omnichannel; silos disjoint & leech value
omni  channel  user  customer  Experience  design  pointofview  q1  2014  CDO  digital  transformation  travel  example  web  ecommerce  foundation 
march 2014
Social Media Strategy Review: Retail Brands - Yahoo Small Business Advisor
Detailed #SocialMedia analysis of 10 UK apparel brands' use of #Facebook #Twitter [stats, charts] #kudos
apparel  retail  brand  comparison  analysis  social  media  facebook  twitter  q1  2014  statistics  2execguide 
march 2014
Real Business - How effective is your multi-channel strategy?
Short to-do list for retail store #Omnichannel #Mobile #socialbusiness
multi  channel  howto  web  ecommerce  mobile  store  uk  example 
march 2014
Social Media and the Independent Restaurant - Chef's Blade
Good detailed advice on how chefs and restaurants can use major platforms to build business
chef  restaurant  howto  social  media  twitter  foursquare  facebook  website  opentable  yelp  urbanspoon  strategy  independent  14cdc  geosocial 
march 2014
Chef Alton Brown on adapting the recipe to the social media age — Tech News and Analysis
Argues that recipes are open source code, adapted, iterated and shared in communities
cooking  recipe  open  source  code  example  tv  chef  q2  2012  food 
march 2014
CHEF'S ROLL :: The Professional Chef Network
"Portfolio" site for chefs aims to bolster their reputations, a bit like LinkedIn but more rich media and presentation than networking
portfolio  website  chef  restaurant  reputation  global  promotion  social  network  14cdc 
march 2014
The hard cider revolution | Restaurant Business
Cider becoming popular; Chicago cider-only pubs, menus
alcohol  bar  pub  trend  cider  chicago  beer  niche  paleo  gluten  free 
march 2014
What makes Indian food authentic? Not the heat - The Globe and Mail
Owner of Toronto chain of westernized-yet-traditional Indian cuisine: balancing innovation w "authenticity"
ethnic  restaurant  design  concept  menu  owner  entrepreneur  reflection  india  cuisine  canada  adaptation  spice  alcohol  tradition  stereotype  customer  toronto  vancouver  14cdc 
march 2014
On the menu: universal lessons about the restaurant business - The Globe and Mail
Restaurant entrepreneur/founder of Honk Kong chain reflects on his business, lessons learnt
restaurant  hongkong  chain  investor  chinese  fast  casual  niche  canada  wait  list  gourmet  chef  foodie  backlash  operation  lesson  learned  post  mortem  china  14cdc 
march 2014
Investment firm Cerberus to buy Safeway for $9 billion
Mainline grocery consolidates: investment group merges Safeway, Albertsons
grocery  acquisition  q1  2014  private  consolidation  retail  usa 
march 2014
(1) What's The Wait?
Mobile app aims to help reservation-taking restaurants to manage wait list
restaurant  vendor  smartphone  application  pager  table  wait  front  house  operation  management  facebook  mobile  14cdc 
march 2014
Technology and the Restaurant Industry: A Work in Progress | Fueled
Post highlights issue of wait time & apps that try to mitigate the inefficiency of reservations or no-shows or long wait times
restaurant  application  wait  reservation  location  lbs  technology  adoption  q3  2013  14cdc 
march 2014
GrubHub Seamless Pitches Data Analytics to Restaurants - Businessweek
How Grubhub sends employees into client restaurants and deliveries to learn restaurant business
restaurant  food  delivery  vendor  urban  city  usa  service  mobile  application  tablet  menu  operations  software  14cdc 
march 2014
Short-term Profit Taking vs. Long-term Value Creation: The Future of PayPal | LinkedIn
[comment] KUDOS: Reid Hoffman contrasts WallStreet short-term v. SiliconValley long-term investments while debunking Icahn's #paypal gambit
siliconvalley  Wallstreet  contrast  comparison  payment  mobile  ebay  paypal  debunk  csrblogcomment  q1  2014  activism  investor  stock  spinoff  innovation  platform  2csra 
march 2014
What’s your COI—or ‘cost of ignoring’? — Gigaom Research
CMOCouncil report: State of #SocialMedia at auto brands/carmakers: doesn't say it but implies #relationship is key Thx @dgingiss
automotive  social  media  report  research  summary  brand  CMO  journey  customer  experience  service  loyalty  deal  channel  strategy  q1  2014  2cdo  business  digital  relationship  trust  2sbs 
march 2014
WARC MOBILE: Digital marketing is "almost dead"
P&G global brand chief declares "digital marketing dead" cc @mengonline
digital  marketing  pointofview  Q1  2014  backlash  P&G  executive  brand  social  mobile  2csra 
march 2014
311 Is Only the Beginning: GIS for State and Local - GovLoop - Knowledge Network for Government
Insight: Gov2.0 311 systems & maps visualization as #platforms (like #Facebook); that's the right metaphor!
government  open  data  example  usa  city  miami  Newyorkcity  chicago  sanfrancisco  platform  enterprise  2.0  q1  2014  adoption  map  visualization 
march 2014
Citi Rethinks Customer Care with Social Media | Social Media Today
@FrankEliason on Citi transform & culture efforts; collaborating w nonprofits to build #customer #trust #SocialBusiness
social  business  pointofview  media  comparison  banking  Financialservices  trust  citibank  advisory  customer  experience  service  transformation  culture  organization  mortgage  community  2sbs 
march 2014
WhatsApp is Different | Om Malik
MUSTread analysis of #mobile platform adoption & why Facebook bought Whatsapp [stats] #kudos
mobile  digital  broadband  adoption  global  user  statistics  analysis  facebook  whatsapp  twitter  yahoo  skype  instagram  snapchat  comparison  qq  google  youtube  linkedin  myspace  ebay  platform  CDO 
march 2014
Digital Strategy Test: Can You Gain Competitive Advantage? - InformationWeek
CDOs: CEO intervws on #Digital transformation 2edge sword: creates great value yet thin competitive advantage
CEO  digital  strategy  CDO  transformation  I.T.  example  insurance  banking  asia  Financialservices  manufacturing  travel  foundation  cpg  consumer  apparel  customer  experience 
march 2014
All Hail the Rise of the Boundary Worker - Social Business Insights Blog
#BigData-powered people raise the bar in formerly low-tech businesses: how your #retail #experience will change #fb
service  retail  omni  channel  exceptional  insight  tablet  big  data  customer  experience  q1  2014  IBM  CDO  restaurant  store  digital  2sbs 
march 2014
Yahoo breach exposes naked truth about online security | Cringely - InfoWorld
Funniest Cringe ever: Acerbic sobering review of Yahoo and other privacy data theft/violations + what users can do #kudos #fb
privacy  yahoo  surveillance  q1  2014  scandal  video  sexuality  humor  sarcasm  skype  whatsapp  security  howto  culture  Internet  TV 
march 2014
Indian Headshakes | What do they mean? - YouTube
SUPERB use of video shows intricate meanings of Indian head gestures + funny #kudos #fb
india  culture  video  exceptional  humor  agreement  disagreement 
march 2014
50 tips and tricks for Chrome power users | Web browsers - InfoWorld
Interesting practical how-tos + reflections of browser design #fb
browser  chrome  google  tips  list  q1  2014  web  howto  productivity  2csrollyson 
march 2014
When Big Data Becomes a Civil Rights Problem | American Civil Liberties Union
MUSTread for #CDOs of private/govt/nonprofit enterprises & citizens - we need a productive dialog
big  data  civil  rights  chicago  police  example  surveillance  profiling  marketing  privacy  usa  constitution  pointofview  analytics  prediction  crime  community  q1  2014 
march 2014
The Network Navigator
Evolving the expertise model in #financial & #professional #services in The Social Channel #sochap
expertise  pointofview  network  social  business  professional  services  banking  Financialservices  engagement  ambiguity  confidence  media 
march 2014
Brands-Only Summit Social Media Case Study: Moen, presented by Ginn...
"People talk abt plans, not brands": MOEN case study for social media customer engagement #outcome
social  business  media  casestudy  home  brand  bath  kitchen  analysis  adoption  management  inhouse  agency  team  customer  engagement  outcome 
march 2014
Brands-Only Summit Social Media Case Study: Walgreens, presented by...
Walgreens case study for launching social intranet to build community & boost collaboration
social  business  intranet  casestudy  q4  2013  retail  drug  pharma  employee  strategy  adoption  management  collaboration  community 
march 2014
Social Media Fail | Social Media Today
USEFUL reminder: #SocialMedia #travel joke fail + post-mortem #fb
social  media  example  humor  joke  airport  travel  facebook  snafu  fail  india  airline  policy  postmortem  2csrollyson  negative 
march 2014
Customer Experience - Cisco
Valuable summaries of global Cisco research on #digital #customer #experience in #healthcare #banking #retail #auto
customer  experience  thought  leadership  cisco  automotive  healthcare  retail  omni  channel  banking  Financialservices  pointofview  network  IoT  ubiquitous  computing  smart  device  cdo  digital  adoption  research  statistics  provider 
february 2014
The Big Picture of Big Data for 2014 | Business Over Broadway
Summary of #BigData vendor 2014 predictions + nice infographicky #wordcloud | even more int'g would be #customer predicts ;^)
big  data  mashup  vendor  consultant  2014  q1  prediction  interpretation  infographic  cdo  digital  market 
february 2014
When Big Data rediscovered the 1970's - broadstuff
How #BigData is rebadging 1970s "decision maths"; gentle debunk by former Mckinsey consultant suggests risks of overuse #kudos
big  data  debunk  science  decision  algorithm  industry  mckinsey  japan  manufacturing  production  optimization  industrial  economy  analysis  pointofview  q1  2014  lean  justintime  digital  history  cdo  foundation  2cdo  2csra 
february 2014
Does the Liver Store Toxins? | Mark's Daily Apple
MDA rundown on liver, pluses and minuses: overall prognosis GOOD
paleo  diet  organ  meat  liver  toxin  research  reference  study  statistics  Q2  2011  guide 
february 2014
CamMe app is the new selfie
Gesture control app for mobile photo taking
mobile  gesture  photo  application  Q1  2014  selfie  usecase 
february 2014
The strength of ‘weak signals’ | McKinsey & Company
McKinsey reflection on #SocialBusiness social media "weak signals" & how they add value to traditional listening, metrics
social  media  business  customer  usecase  mckinsey  Q1  2014  pointofview  example  retail  parent  digital  analytics  big  data  cdo  2blog 
february 2014
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