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The Key Findings on Big Data Study
TCS.com #BigData study surprise: #SupplyChain & #logistics getting best ROI + culture change challenges
TCS  big  data  study  q3  2014  supply  chain  logistics  Financialservices  culture  digital  transformation  cdo 
september 2014
iBeacon Hack Makes It More Efficient To Wait Tables | TechCrunch
Startup offers restaurants digitized front house operations via iBeacons, integration w Clover order mgmt system
restaurant  ibeacon  front  house  mobile  application  iot  order  management  server  payment  startup  q3  2014  smart  table  device 
september 2014
Apple Gets Intimate — Medium
"Personal" wearables: Apple's 2014 announcements: #mobile #payments, #wearables & larger iPhone
apple  news  personal  reflection  q3  2014  timcook  innovation  IoT  smart  device  smartphone  mobile  payment  Iphone  design  biology  health  sensor  haptics  social  network  wearable 
september 2014
Was Joan Rivers' Death Avoidable? | LinkedIn
Avoidable medical errors #3 cause of death in U.S.+call to action to use medical checklists (app-enabled)
medicine  surgery  checklist  error  hospital  healthcare  process  routine  management  q3  2014  pointofview 
september 2014
Versapp
K juniors launch mobile app company
mobile  application  q3  2014  anonymity  chat  kalamazoo  college  facebook  kzoo  Platform 
september 2014
The Unbearable Weight of World News | On Being
Disagree: no one has any innate "duty" to participate in media; be mindful with your attention
news  emotion  coping  q3  2014  syria  journalist  war  violence  family  story  media 
september 2014
Edge Perspectives with John Hagel: Making a Movement: Narratives and Creation Spaces
[commented]2 building blocks of movements for #social change: networked collaboration groups (creation spaces) + narratives
Society  transformation  movement  vision  model  creative  evangelist  leader  collaboration  q3  2014  history  reflection  digital  network  loose  csrblogcomment 
september 2014
What is social CRM and why do you need it? | Econsultancy
Beginner's guide offers useful table, other tools; harbors content focus though [links]
social  media  crm  comparison  tool  guide  howto  business  marketing  content  management 
september 2014
Raising the game -- The IBM Business Tech Trends Study
Compares firms' adoption & results between 2012 & 2014—for mobile, big data & social business
digital  adoption  study  ibm  big  data  mobile  social  business  2014  2012  comparison  results 
september 2014
How to Find Your Social Media Marketing Voice and Tone
Rudimentary tools to help create congruence between social media & "brand personality"
brand  personality  social  media  gaming  howto  model  tone  voice 
september 2014
Divvy growing pains in Chicago - redeyechicago.com
DIVVY progress to date, and #customer #experience references [links]
divvy  chicago  ride  bicycle  bike  sharing  q3  2014  operations  customer  experience 
september 2014
Lyft - Wikipedia, the free encyclopedia
Spun out of Zimride, long-distance ride sharing pioneer
ride  sharing  vendor  sanfrancisco  2012  2007  ground  transport  startup 
september 2014
Uber's CEO Is Laughing at You on Facebook
UBER CEO posts customer complaint email on Facebook.. and responds
uber  customer  experience  price  tactics  operations  q4  2013  driver  ceo  facebook  Platform 
september 2014
How to Save Six Hours a Week on Social Media
USEFUL summary: HowEVER, results vary w audience; in B2B, interacting/outreach outperforms "content" #kudos
social  media  management  process  tips  tool  guide  Statistics  q3  2014  howto  monitoring  automation  content  2sbs 
september 2014
This is Uber's playbook for sabotaging Lyft | The Verge
EXPOSE: #UBER's dirty tactics to sabotage #Lyft NOT focused on serving #customers #shame #boycott #fb
exposé  uber  lyft  sabotage  tactics  operations  Newyorkcity  interview  transparency  boston  losangeles  miami  washington.dc  seattle  customer  ride  sharing  q3  2014  2csrollyson 
august 2014
Uber Hustles to Buff Up Its Image | M-Commerce | E-Commerce Times
Short post on #UBER's alleged underhanded tactics for driver recruiting and #Lyft sabotage: not a #sharing ethos
uber  ride  sharing  lyft  q3  2014  brand  ambassador  competition  customer  ethos  sabotage  trust  driver  recruiting 
august 2014
Google completes its office suite for iOS, to no one's benefit | Mobile Technology - InfoWorld
USEFUL review of #Google #Mobile "office" suite for iPad/iPhone, compares to MSFT Apple versions #fb
google  cloud  drive  mobile  suite  ios  android  review  howto  comparison  apple  microsoft  office  iwork  Q3  2014  ipad  iphone  2csra  2csrollyson 
august 2014
Ice Bucket Challenge - Wikipedia, the free encyclopedia
Anatomy of a meme: the good bad & ugly: each participant's motivations indiv but at what point to we self-caricatureize? #fb
meme  2014  q3  ALS  charity  celebrity  2csrollyson  media  social  culture  usa  uk  australia 
august 2014
Help, I Need a New Lawn Mower – The New Consumer Path to Purchase. | Ignite Social Media
SUPERB educated yet personal account of "social decision journey": note focus on #customer #outcome not product #kudos
customer  experience  usecase  outcome  example  exceptional  home  residence  lawn  casestudy  journey  retail  omni  channel  ecommerce  family  decision  consumer 
august 2014
The future of search is finally here: It’s just not evenly distributed | ZDNet
Big bun but serious meat here> How #digital #social gives context around search + the power of applications' search box
social  search  q3  2014  pointofview  history  sentiment  content  website  ecommerce  mcommerce  enterprise  application  crm  design  collaboration  digital  cdo 
august 2014
Twitter Just Gave You Analytics Power. Is It Useful? - Digits - WSJ
#Twitter opens its #analytics dashboard to all: dive into the nuances of effective tweets, campaigns
twitter  news  feature  q3  2014  analytics  platform  data  big 
august 2014
The Digital Restroom: Big Data’s New Frontier
New context for "data dump": smart toilets give better experience via continuous supply in fastfood, airport & ship restrooms
digital  toilet  fastfood  cruise  ship  SAP  example  airport  restroom  sensor  big  data  customer  experience  q3  2014  IoT 
august 2014
Getting the CMO and CIO to work as partners | McKinsey & Company
McKinsey on evolving the long-fractious CMO-CIO relationship: no mention of CDO
cio  cmo  cdo  digital  transformation  operations  mckinsey  q3  2014  howto  executive  enterprise  brand  corporate  big  data  customer 
august 2014
(41) What is Omni-Channel? - Quora
[commented]Defining omni-channel and explaining how it's difference—and important
omni  channel  csrblogcomment  transformation  definition  digital  cdo  ecommerce  mcommerce 
august 2014
Design and Systematic New Value Creation
ORGtransform: Key concepts in transforming business mgmt from "predict & provide" to "learn & respond"
agile  strategy  enterprise  corporate  presentation  design  sense  respond  management  transformation  user  experience  cdo  digital  model 
august 2014
Differences Between Types of Avocados | American Institute for Cancer Research (AICR)
Looks at nutrition differences bt California and Florida avocados: former 50%
more fat, so my go-to!
avocado  california  florida  comparison  nutrition  diet  paleo  reference 
august 2014
Apartment - Wikipedia, the free encyclopedia
The history of "apartments"/flats, shared housing for all classes
housing  history  reference  usa  scotland  Newyorkcity  edinburgh  glasgowlaw  law  society  urban  rome  egypt  cairo  asia 
august 2014
Healthy Oils | Mark's Daily Apple
SUPERB guide to #paleo oils for eating, salads and cooking
oil  paleo  ancestral  diet  nutrition  howto  comparison  cooking  salad  evoo  fish  statistics  health  usecase 
august 2014
The complete guide to swearing at work – Quartz
NOT complete but some good review & examples: like all #lauguage, profanity can be very effective when a means to a higher end
language  leadership  culture  social  profanity  professional  executive  communication  howto  example  q3  2014  male  female  2ghcj 
august 2014
Inflation Calculator | Find US Dollar's Value from 1913-2014
Find/convert historic prices in today's currency (i.e. $5,000 '65 LeMans in 2014 prices)
currency  inflation  calculator  converter  tool  usa  price  history 
august 2014
The One Customer Service Training Secret You Need To Know
USEFUL simple method to relate to #customers to enhance #experience #kudos
customer  service  experience  training  howto  retail  restaurant  phone  chat  taxonomy  tool  q3  2014  2sbs 
august 2014
The Aftershocks — Matter — Medium
How faulty communication about probability can increase mortality. also see http://bit.ly/nosrule
earthquake  probability  natural  disaster  Q3  2014  science  trial  verdict  italy  italia  2009  statistics  taxonomy  risk  communication  CiA 
august 2014
Support letdowns tarnish Apple's sterling quality | Consumerization Of It - InfoWorld
Calling #TimCook: #Apple #trust gap tarnishes overall great #customer #experience: More openness plz
trust  service  support  apple  Q3  2014  defect  macbook  screen  iphone  petition  2011  store  PC  computer  comparison  lenovo  customer  Experience  timcook  2sbs 
august 2014
When parents stop being heroes — Medium
Reflective story of a daughter and mother ideal tree
family  child  parent  mother  story  reflection  india 
august 2014
So long, iOS -- jailbreakers have found their home: Android | Mobile Technology - InfoWorld
Parallels #Android w #Windows for #malware on #jailbreak #Mobile: I have corroborated this separately #fb
android  ios  windows  mobile  jailbreak  malware  virus  Operating_systems  Q3  2014  comparison  apple  google  itunes  play  store  2csrollyson 
august 2014
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