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#TBT: The Failed Merger of Ernst & Young and KPMG | Going Concern
Chronicles the rationale and failure of the 1998 KPMG/EY merger
bigfour  history  kpmg  ernstyoung  merger  1998  pwc 
february 2016
What Integrated Care Really Means - Humana
Humana POV well meant but describes status quo, doesn't mention patient or integrate empowerment
usa  healthcare  payer  pointofview  provider  physician  patient  relationship  continuity  care 
february 2016
Your 10 minute office visit needs 8 people and 45 minutes of work
PRICELESS: Details admin work at doctor's office, describes the 1/3 USA #healthcare cost that's admin
physician  office  workstream  visit  patient  administration  cost  healthcare  doctor  medicine 
february 2016
How To Replace A Broken Spoke On A Bike Wheel - YouTube
Useful video shows how to repair broken spokes + he has many other vids, too #kudos #fb
cycling  csrblogcomment  wheel  repair  video  howto  bicycle  2csrollyson 
february 2016
Urgent care - Wikipedia, the free encyclopedia
Useful reference for urgent/ambulatory care; some comparison w retail clinics and ERs
healthcare  comparison  retail  clinic  urgent  care  reference  1cv6s 
february 2016
CVS retail chain clinics expand while Walgreens operation stalls - amednews.com
CVS v. Walgreens in retail clinics as of Q1 2012 + table with all retail clinics
retail  medicine  2012  rank  walgreens  cvs  analysis  Q1  directory  healthcare 
february 2016
Big Data Landscape 2016
Useful map of #BigData vendor|technology|solution ecosystem - faint nod to #IoT & #wearable tech #kudos
big  data  ecosystem  technology  software  infrastructure  map  reference  exceptional  vendor  cloud  application  transport  analytics  cdo  cco  cmo  ceo  cio  cto 
february 2016
Marketers Are Using Business Metrics to Measure Experience | BtoB - AdAge
PROGRESS + room to grow: #marketers pivot to real business metrics but campaign redesign needed
marketing  cmo  transformation  q1  2016  adoption  customer  engagement  measurement  metrics  lifetime  value  cdo  cco 
february 2016
Apple is launching search engine to destroy Google | Jason Calacanis | LinkedIn
Rant-y speculation that Apple is quietly building Spotlight into a Google search competitor
search  Competition  apple  google  pointofview  Q3  2015  Operating_systems  ios  advertising 
february 2016
DZee Health Solutions
Algorithm predicts #healthcare costs for people & firms, helps manage costs
healthcare  startup  patient  customer  client  cost  software  application  16cvs  mobile  benchmark  comparison  management  family 
february 2016
The Coffee War: Ethiopia and the Starbucks Story
Overview of IP/copyright struggles b/t brands and countries
coffee  intellectual  property  ethiopia  starbucks  legal  global  brand  2ghcj 
february 2016
Program History - Executive-in-Residence Program
Info on Booth's executive mentoring program by expert graduates
booth  university  chicago  business  mentor  program  expert  volunteer 
february 2016
Four fundamentals of workplace automation | McKinsey & Company
How AI will affect jobs: Machines will automate tasks & boost productivity but need redesign to shift to emotion
artificial  intelligence  report  research  q4  2015  job  employment  transformation  digital  machine  learning  mckinsey  employee  productivity  sochap 
february 2016
Automation Will Change Jobs More Than Kill Them - The New York Times
Useful #AI analysis: machines will automate at the task—not #job—level & jobs need redesign [link to report]
machine  learning  Algorithm  software  job  automation  Q4  2015  research  mckinsey  human  resources  artificial  intelligence  employee  productivity  digital  transformation 
february 2016
DNA dating: has science unlocked the secret of a perfect match?
Interesting if dubious: Swiss firm claims to predict attraction via DNA; I met Dr. Brown at iDate
dna  smell  attraction  taste  kiss  switzerland  genetics  odor  algorithm  dating  website  Europe  usa 
february 2016
Brainport Vision Device - YouTube
Device lets blind people "see" with sensations on their tongues; rewiring brain to see with the tongue
blind  vision  tongue  video  science;  hightech  brain  exceptional 
february 2016
Political Correctness Is Dying, Even in France | PJ Media
France minister quits over crackdown on naturalized citizens; shift in poltical correctness?
pointofview  france  immigrant  government  q1  2016  speculation  colony  security  terrorism  politics  guilt  slave  2ghcj 
february 2016
Employee Experience vs. Candidate Experience - Fistful of TalentFistful of Talent
POV on applying the focus of candidate experience to the larger #employee #experience #kudos
candidate  employee  experience  human  resources  HR  pointofview  recruiting  Q1  2016  sochap 
february 2016
16 Tips for Improving Your Candidate Experience, #10 is a Must
#Candidate #experience: only a small part of #employee experience, so apply this thinking to the whole #recruiting
candidate  employee  experience  recruiting  engagement  sochap  pointofview  Q4  2014  example  list  howto  recruiter  linkedin  human  resources  HR 
february 2016
Retailers Experience Success Due to Employee Engagement - Pet Product News - January 2016
Conventional advice to boost #employee #engagement + #retail examples show EE's effect on #customer #experience
employee  engagement  retail  pet  store  example  customer  experience  howto  advice  sochap 
february 2016
Compass for Better Customer Experience
[commented] Useful: Boost #CX by reorienting B2B #marketing #sales #customer #service around buyer journey
customer  experience  sales  b2b  Q1  2016  journey  service  marketing  alignment  pointofview  empowerment  model  cco  cdo  cmo  ceo  csrblogcomment 
february 2016
PEMCO: Establishing an engaging customer experience | Insights | West Monroe Partners
#Insurance case study: business strategy approach to #customer #experience strategy: extending call center
customer  experience  casestudy  insurance  strategy  market  analysis  sochap  call  center 
february 2016
Waze introduces Transport SDK - ReadWrite
@Waze expands thru platform play, penetrates B2B logistics ecosystem via SDK
transport  waze  crowdsourcing  big  data  truck  logistics  news  q1  2016  platform  2sbs  network 
february 2016
Google Boots Ad Blockers From Google Play [downside of Android]
Shows huge @Apple #mobile advantage, controlling o/s + browser: #Google Boots Ad Blockers From #GooglePlay #Android
Operating_systems  mobile  browser  advertising  q1  2016  google  samsung  news  value  chain  conflict  android  cdo  2csra  2snr 
february 2016
Marissa Mayer Decides Yahoo's Turnaround Needs a Turnaround | Digital - AdAge
Good analysis of #Yahoo the deflating dirigible - for anyone who's still aboard, pull the cord
yahoo  mature  business  ecommerce  internet  web  mobile  advertising  acquisition  strategy  turnaround  Statistics  q1  2016  marketing  digital  cdo  cco  2csra 
february 2016
How To Be Like Sherlock Holmes: 4 Insights From Research
Fascinating: How to decode people by looking at their profiles & possessions + great references
research  humor  insight  behavior  possessions  home  office  apparel  facebook  website  secret  personality  psychology  science  reference  social  media  cco  cdo  sochap 
february 2016
Why Customer Success Means the End of Salespeople | Brian de Haaff | LinkedIn
[commented]Great example of #customer #experience embedded in firm culture: their CS team not driven by $$ but desire to help
customer  success  experience  example  software  b2b  sales  outcome  exceptional  sochap  csrblogcomment  travel  journey  mission  2016  Q1  cco  cdo  2cdo 
february 2016
Customer Success Swiss Army Knife for Your Sales Funnel
Advises B2B #sales on working w #customer #success to boost performance across buy cycle
customer  success  sales  b2b  howto  cycle  prospect  organization  outcome  qualification  Q1  2016  sochap 
february 2016
Startup Tools | Steve Blank
Amazing trove of references/guides for all aspects of launching a startup
reference  startup  hightech  directory  business  strategy  model  advice  guide  howto  siliconvalley  china  life  science  2csra 
february 2016
Gainsight | SuccessIndex Quarterly Benchmark Report
Comparison & analysis of SaaS #customer #success performance; metrics should be useful [imminent]
customer  success  report  cloud  analysis  saas  gainsight  2014  reference  software  metrics  sochap  cco 
february 2016
What Four Recent $1 Billion+ Chicago Startup Exits Taught Me About Hyper-Growth — Medium
[commented] Useful observations on startup growth patterns + report/stats on hypergrowth w 3 #chicago examples #cx
pointofview  analysis  startup  software  chicago  2016  Q1  csrblogcomment  strategy  growth  hightech  restaurant  example  ecommerce  payment  platform 
february 2016
Grow fast or die slow | McKinsey & Company
Analysis reflects well known CSFs for digital startups: discover a new need/niche, achieve market fit & scale fast
startup  software  business  cycle  analysis  Statistics  study  comparison  social  media  Q2  2014  hightech  growth  adoption  market  fit  model  profit  mckinsey 
february 2016
Accountable care organization - Wikipedia, the free encyclopedia
Reference article on ACOs, a key vector of the shift to outcomes-based #healthcare in the USA
reference  1cv6s  accountable  care  healthcare  organization  ACO  reform  government  provider  payer  value  chain  usa 
february 2016
Complete Enterprise Healthcare Solution
Enterprise solution vendor for employee population healthcare cost management
enterprise  healthcare  health  management  1cv6s  population  vendor  platform  prevention  big  data 
february 2016
Introducing Audience Optimization for Publishers | Facebook Media
Audience Optimization overlays tags onto existing #Facebook #advertising tools, giving more granularity to #marketing
facebook  howto  q1  2016  news  feature  tool  audience  tagging  social  media  advertising  marketing 
february 2016
The definitive list of what everyone likes on Facebook | The Verge
What we're telling Facebook: The #BigData angle of #Facebook's psychology of Likes & sentiment
facebook  big  data  culture  social  network  2016  Q1  news  Like  psychology  emotion 
february 2016
10 Habits That Change Boys Into Men — Life Learning — Medium
Summarizes the Knowledge Economy crisis for men [alarming stats] + offers solid how-to list #kudos
men  culture  crisis  2016  pointofview  howto  Statistics  education  women  anger  gaming  school  workout  exercise  Journal  friend  risk  2ghcj  2csrollyson 
february 2016
The Fall And Rise Of Organizational Community
[commented] #Employee #engagement call to action: Build mission-based open organizations b/c they outperform #trust
employee  engagement  trust  organization  leadership  management  value  proposition  q1  2016  social  layoff  culture  mission  innovation  sochap  cco  csrblogcomment 
february 2016
Five hundred new fairytales discovered in Germany | Books | The Guardian
19th century historian's work reveals new tales, insights into collective unconscious
myth  history  culture  germany  bavaria  discovery  2016  Q1  fairy  tale  grimm  Europe  unconscious 
january 2016
The 21st Century Philosophers | Fast Forward | OZY
MUSTread: How AI & robotics demand reframing philosophy & ethics as active future-focused disciplines
technology  philosophy  reflection  siliconvalley  artificial  intelligence  robot  legal  future  past  2cdo  cdo  cco  2ghcj 
january 2016
Fungi: Key to tree survival in warming forest -- ScienceDaily
Another example of how trees & fungi in their roots share nutrients + trees w fungi in roots are more resistant
tree  forest  fungi  drought  interdependence  insect  resistance  arizona  bacteria  research  pine  resilience  environment  nature  science  botany 
january 2016
"Mother Trees" use fungal networks to feed the forest
Short post on how trees share nutrients and communicate using fungi in their interconnected roots
tree  forest  fungi  social  network  pioneer  botany  canada  environment 
january 2016
How to block annoying game invites on Facebook - BT
GREAT! How to block annnoying #facebook #game invites; There's no way to disable game platform unless you do apps too
facebook  game  advertising  howto  invitation  social  network  block  remove  help 
january 2016
The U.S. Health Care Market: A Strategic View of Consumer Segmentation
Study of 6 #healthcare personas, 4 years apart, measures change in attitude to insurance, medicine, wellness, cost...
2012  persona  segment  usa  healthcare  study  model  patient  insurance  medicine  attitude  habit  2008 
january 2016
Digital Health: A way for pharma companies to be more relevant in healthcare
Vision for how pharma can use post-ACA outcomes-based #healthcare to boost influence in value chain #healthcare
pharma  obamacare  value  chain  strategy  vision  digital  transformation  control  population  management  1cv6s  pwc  2013 
january 2016
Social Media & Healthcare Marketing Guidelines | Sprout Social
Clearly outlines what constitutes HIPAA/PHIPA & PHI; some examples of violations & how-tos
social  media  policy  risk  healthcare  provider  hospital  patient  hipaa  phipa  phi  Q3  2015  example  violation  how-to 
january 2016
Going Beyond Clinical Walls
Series of short papers on #healthcare provider & community org collaboration to boost population health
healthcare  provider  community  collaboration  example  casestudy  1cv6s  reference  video 
january 2016
Lessons Learned: Leaders Stepping Out to Transform Health and Health Care
#Healthcare providers look outside their walls, partner w community orgs to solve root causes of poor health
healthcare  community  reform  example  provider  association  hospital  health  patient  1cv6s 
january 2016
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