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House Democrats target Trump-Putin talks, obstruction | Reuters
House investigation of Trump grows on multiple fronts: fraud collusion enrichment
house  congress  trump  russia  investigation  family  Q1  2019  fraud  collusion  enrichment 
march 2019
Visual Guide to Customer Journey Mapping Process
Good detail of analog trad process of #customer #journey #mapping + compares journey maps to #service #blueprint experience maps, others #CX #research
service  design  customer  user  research  journey  map  howto  guide  blueprint  comparison  experience  process  marketing  automation  value  proposition  csr19 
march 2019
An introduction to customer research (a 3,000-word guide) – Econsultancy
Solid #customer #user research how-to guide includes using #ethnographic #research with trad quantitative & qualitative research #CX
customer  user  experience  research  guide  2017  lean  guerrilla  ethnography  survey  focus  group  howto  website  tools  qualitative  quantitative  CRM  csrblogcomment  csr19 
march 2019
Research Methods - This Is Service Design Methods [Book]
Superb outline of service design research methods: The best summary of #ethnographic #research of #digital #social I've seen #CX #customer #experience
ethnography  course  description  bullsi  reference  digital  service  design  howto  csr19 
march 2019
Using Social Listening for Integrated Insights - ClickZ
Kudos: 4-step customer/user #research process precedes qualitative interviews/focus groups with rigorous #social listening #CX #ethnographic
social  media  research  2015  asia  marketing  advertising  strategy  survey  focus  group  howto  analysis  bullsi  reference  csr19  csrblogcomment 
march 2019
Should I Go to Trade School or College?
College questioned as the “automatic choice” for career prep. Several examples of students who chose trade schools and colleges
genz  culture  university  college  vocation  trade  school  comparison  family  student  highschool  debt  usa  example 
march 2019
The Lifecycle of a Washing Machine: Transforming the Customer Experience for a Home Appliance Manufacturer | Doblin
Doblin #customer #experience research for global white goods brand: [conclusions] "#socialmedia #analysis can be used to determine & uncover an incredibly wide range of research questions and help determine and prioritize the most useful next steps."
customer  experience  digital  anthropology  appliance  home  product  washing  machine  2017  social  media  journey  map  brand  doblin  deloitte  bullsi  exceptional  csr19 
march 2019
Hatter's Castle (film) - Wikipedia
Social climbing hatter goes off the deep end
england  uk  film  noir  social  ambition  james  mason 
march 2019
Jamaica Inn (film) - Wikipedia
Nefarious inn gang causes shipwrecks to plunder cargo
film  noir  hitchcock  uk  cornwall  ship  wreck  england 
march 2019
Obsession (1949 film) - Wikipedia
A slow drip suspense thriller, a shrink who's a chemist bent on revenge, outed by a dog and cat
film  uk  england  london  psychiatrist  infidelity  murder  dog 
march 2019
Trump and Netanyahu Scandals a Very Dangerous Moment - Wilkerson & Jay
Eye-opening: Military more bound to Congress than President; former US military exec talks about post-Trump perils
trump  scandal  cohen  election  military  congress  impeachment  interview  parallel  israel  Q1  2019  constitution 
march 2019
One Syrian refugee’s story: From civil engineer to daycare owner
A story of ingenuity: Syrian engineer and her husband open daycare in Gaziantep, near the border: #Syrian #refugees as entrepreneurs
syrai  refugee  turkey  story  engineer  mother  father  daycare  business  entrepreneur  children  song  design  19eyz  bullsi 
march 2019
Syrian refugee crisis: Facts, FAQs, and how to help | World Vision
Useful resource page on the #Syrian #refugee crisis: how it developed, stats, timeline, aid efforts, many other links + how to help
syria  refugee  crisis  aid  history  timeline  Statistics  video  story  19eyz  bullsi  ngo  turkey  lebanon  iraq  jordan  europe 
march 2019
Syrian crisis takes tragic toll on refugee families | Turkey | UNICEF
Short story of a #Syrian family's first year as registered #refugees in #Turkey
syria  refugee  family  story  turkey  father  children  school  19eyz  bullsi 
march 2019
(5) Human-centred solutions to the refugee education crisis | LinkedIn
Teacher in Refugee Learning Centre pays it forward and volunteers to educate #refugee #girls
refugee  girl  education  organization  linkedin 
february 2019
(5) A New Law to Help Refugee Girls Access Education | LinkedIn
UN organization helps "protect girls' access to education in vulnerable settings" #refugee support
refugee  girl  education  program  19eyz  linkedin  un  statistics  ngo 
february 2019
Fueled by Defense Funding, DMDII to Become MxD
#DMDII and #CityDigital spin off from #UIlabs, mature past incubation #digital #manufacturing
dmdii  chicago  digital  manufacturing  q1  2019  news  city  spinoff  military  investment 
february 2019
Rotaract club opens in refugee settlement | Rotary International
Innovative: @rotary members open a club within Uganda #refugee #settlement to channel support on the ground
uganda  refugee  settlement  club  service  support  19eyz  ngo  local  africa  example 
february 2019
Rotary helps alleviate refugee crisis | Rotary International
Rotary is a global force that's trying to alleviate the plight of #refugees worldwide
ngo  service  club  example  refugee  member  support  syria  19eyz  bullsi 
february 2019
Our CanDo Community | CanDo
New UK crowdfunding platform connects global "humanitarians" (donors) to beneficiaries (local host country orgs on the ground)
refugee  support  community  crowdfunding  platform  uk  syria  startup  19eyz  bullsi  organization  Global 
february 2019
Canadian Council For Refugees: This Country Failed Syrian Boys Who Drowned | HuffPost Canada
Canadian journalist calls for action to facilitate Syrian #refugees' immigration to join their families
19eyz  canada  syria  refugee  policy  advocacy  death  family  2015  q3 
february 2019
A Meditation on Self-Recovery – Praxis Center
Exceptionally powerful story of sexual abuse within the family (very emotional)
sexuality  abuse  family  story  poetry  exceptional  kzoo  immigration  generation  emotion  19 
february 2019
What is Customer Journey Mapping? The Complete CX Network Guide | CX Network
Solid high-level post on why to use #customer #journey #maps + how to orchestrate the effort + pitfalls & links #CX
customer  experience  journey  map  value  proposition  approach  reference  persona  brand  enterprise  pitfall  csr19 
february 2019
How to Pick the Best Customer Journey Analytics Platform for You
Yes, a pitch for their platform but head/shoulders above most other posts. Enterprise viewpoint, uses true analytics to inform #customer #journey #map creation & optimization
customer  experience  journey  map  persona  enterprise  software  platform  vendor  analytics  exceptional  organization  data  marketing  automation  comparison  analysis  reference  bullsi  example  image  IT  csr19 
february 2019
How to Put Customer Research to Work
Details issues around #customer #journey #maps & #personas; asserts that most are one-offs & various versions proliferate & recommends using a central repository (theirs ;^). #marketing #cx #ux silos
customer  user  experience  journey  map  persona  enterprise  software  application  howto  csr19  image  organization  marketing 
february 2019
What Is an Empathy Map?
Short & sweet: How to use #customer #empathy #maps + example & tools #CX #journey
customer  journey  service  design  blueprint  empathy  map  example  howto  csr19  digital  analog 
february 2019
What is a Customer Journey Map? [Free Template Download] | Mightybytes
Excellent step-by-step example/explanation for how @mightybytes created a #customer #journey #map for a new service + tool recommendations #CX
customer  journey  map  example  hosting  service  reference  bullsi  tools  template  image  experience  digital  csr19 
february 2019
Nine sample customer journey maps – and what we can learn from them | MyCustomer
Useful relatively short how-to create and grow your #customer #journey #map. High-level steps, sound advice & examples from sev. firms #kudos
howto  customer  journey  map  example  reference  image  csr19  experience  persona  advice 
february 2019
6 Customer Journey Mapping Examples: How UX Pros Do It
Varied post and different approach: 6 UXers offer their experiences, points of view
customer  journey  map  example  pointofview  csr19 
february 2019
How to Conduct Research for Customer Journey Mapping
Exceptional how-to guide for conducting qualitative customer experience research, supplemented with quantitative + links #journey #map #CX
customer  experience  journey  map  research  method  comparison  qualitative  quantitative  survey  interview  social  sentiment  analysis  howto  reference  exceptional  field  study  analytics  csr19  bullsi 
february 2019
George Pell: cardinal found guilty of child sexual assault | Australia news | The Guardian
Very high-ranking bishop found guilty of raping choirboys by unanimous jury (to be appealed)
australia  catholic  church  bishop  trial  sexuality  abuse  Q1  2019  1996  1997  vatican 
february 2019
7 Refugee studies masters around the world | Human Rights Careers
Some examples of how universities are structuring their programs to address refugees and forced migration
university  program  19eyz  uk  europe  refugee  migration  example 
february 2019
Baking up a future in Germany - InfoMigrants
Inspiring story of a #Syria #refugee baking his way in #Germany
syria  immigrant  story  germany  brandenburg  bakery  2019  Q1  19plx  bullsi  19eyz 
february 2019
Are Potatoes Paleo? / Ultimate Paleo Guide
Potatoes contain a natural toxin called saponin. Researchers haven’t studied saponin much, but it is thought that is causes nausea, vomiting, and diarrhea in some people
potato  paleo  primal  pointofview  starch  sweet  comparison  nutrition  history 
february 2019
Grand Guignol - Wikipedia
L'Histoire du Théâtre du Grand Guignol
france  culture  theater  horror  shock  noir  reference 
february 2019
What is at Stake in Venezuela: National Sovereignty
Incisive analysis of #Trump Admin designs on #Latin #America, #Venezuela
venezuela  latin  america  analysis  usa  monroe  doctrine  trump  2020  election  history  international  politics 
february 2019
Vote On The 2018 AIGA Chicago Board Slate | AIGA Chicago
The only mention about design ethics at AIGA, it's a new committee
design  ethics  organization  association  chicago  chapter 
february 2019
The UN’s First Virtual Reality Documentary Puts You Inside a Syrian Refugee Camp - VICE
Director of VR documentary talks about making a film that immerses viewers with a Syrian refugee camp
virtual  reality  documentary  syria  refugee  camp  director  executive  producer  collaboration  unitednations  q1  2015  19plx  bullsi  19eyz 
february 2019
“4.1 miles”: A documentary on refugee crisis shortlisted for an Oscar nomination
Documentary about Syrian refugees and Greek coast guard intercepting and rescuing boats
syria  refugee  crisis  greek  lesbos  coastguard  documentary  example  q4  2016  19plx  bullsi  19eyz 
february 2019
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