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csrollyson : 2014   816

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Dr. Sharman's CLL & Lymphoma Blog: Rituximab monotherapy in CLL
Great example of oncologist blog; in this post, he asks more patients to get involved in clinical trials for CAR-T
sh3  sh4  cartcell  bullsi  2014  18sbx 
february 2019 by csrollyson
Louis' Groceries | a non-profit initiative to promote healthy food choice
Seems to have ceased operations in 2014 after a fire.. taught healthy eating and cooking.. combatted food deserts
cooktohealth  2014  grocery  cooking  kitchen  teaching  hydepark  food  desert  chicago  south  side 
may 2018 by csrollyson
Care teams and tech: a powerful combination to manage population health - Iora Health
Exciting practical example @iorahealth - redesigning care process around actionable data on population management
healthcare  operations  innovation  example  iorahealth  population  management  data  software  process  care  team  2014 
september 2017 by csrollyson
DBS Bank engages IBM's Watson to transform customer experience | CMO | Enterprise Innovation
Bank's wealth management uses IBM Watson analytics to transform customer experience for wealth management
ibm  watson  2014  bank  wealth  management  case  study  cognitive  computing  artificial  intelligence  customer  experience 
march 2017 by csrollyson
What is cognitive computing ? IBM Watson as an example
Useful intro to cognitive computing / machine learning / artificial intelligence | IBM Watson example
ibm  watson  cognitive  computing  pointofview  machine  learning  vendor  2014  definition  reference 
march 2017 by csrollyson
16 Tips for Improving Your Candidate Experience, #10 is a Must
#Candidate #experience: only a small part of #employee experience, so apply this thinking to the whole #recruiting
candidate  employee  experience  recruiting  engagement  sochap  pointofview  Q4  2014  example  list  howto  recruiter  linkedin  human  resources  HR 
february 2016 by csrollyson
Gainsight | SuccessIndex Quarterly Benchmark Report
Comparison & analysis of SaaS #customer #success performance; metrics should be useful [imminent]
customer  success  report  cloud  analysis  saas  gainsight  2014  reference  software  metrics  sochap  cco 
february 2016 by csrollyson
Grow fast or die slow | McKinsey & Company
Analysis reflects well known CSFs for digital startups: discover a new need/niche, achieve market fit & scale fast
startup  software  business  cycle  analysis  Statistics  study  comparison  social  media  Q2  2014  hightech  growth  adoption  market  fit  model  profit  mckinsey 
february 2016 by csrollyson
Welcome to the Medical Neighborhood | CVSHealth.com
CVS joins USA-wide alliance to boost coordination of #healthcare among physicians hospitals pharmacy & more
healthcare  collaboration  2014  usa  provider  retail  pharmacy  hospital  social  government  community  1cv6s 
january 2016 by csrollyson
Relationship Economics: How to improve employee and customer relation…
Some useful info & analysis but the strong linkedin advert angle detracts #employee #engagement
employee  engagement  sochap  reference  report  q4  2014  comparison  social  media  business  linkedin  trust 
december 2015 by csrollyson
7 Technology Trends Transforming Consumer Communication - Salesforce Marketing Cloud Blog
Recap of "7 transformative trends" changing relationships between firms and people + useful journey image
journey  customer  2014  image  digital  transformation  mobile  enterprise  brand  cmo  cco  cdo 
december 2015 by csrollyson
Where Customer Experience and Employee Engagement Converge | The ForeSee Blog
Very useful research correlates #customer #experience with #employee #engagement and plots on a graph + links
sochap  employee  engagement  customer  experience  research  Statistics  rank  comparison  retail  store  management  q4  2014  reference  organization 
december 2015 by csrollyson
Customer Success = Company Success | Bessemer Venture Partners
Renowned VC firm epitomizes The Valley's push for #customer #success in #SaaS businesses
customer  success  news  pointofview  VCs.angels  q4  2014  investor  gainsight  siliconvalley  2sochap 
december 2015 by csrollyson
The Top 3 Employee Engagement Drivers - Hppy Blog
Explores drivers & metrics behind #employee #engagement, cites several surveys
employee  engagement  trust  Q2  2014  metrics  statistics  management  men  women  career  geny  job  satisfaction  mission  survey  reference  sochap  leadership  culture 
november 2015 by csrollyson
Improve Customer Experience in Healthcare
Superb #customer #experience #healthcare case study: research, stats, results; example of cancer patients
healthcare  customer  experience  casestudy  uk  cancer  research  statistics  model  performance  results  cco  strategy  2chcuo  medicine  q2  2014  service  design  stgr  2csra 
september 2015 by csrollyson
ANZ’s Customer Experience Strategy Reaps Lasting Rewards | Loyalty360.org
Bank #customer #experience case study focuses on easier banking; summarizes transformation process+results #cx
casestudy  banking  customer  experience  service  design  relationship  touchpoint  q4  2014  australia  2chcuo  2sbs  cco  strategy  asia 
september 2015 by csrollyson
Service design: An interview with Andy Polaine | User Experience Podcast
Wide-ranging interview on #service #design: How it's developing, how it relates to other design+impact on #cx #ux
service  design  pioneer  podcast  interview  reference  audio  studio  enterprise  acquisition  reflection  Q4  2014  user  experience  comparison  customer  2cco 
september 2015 by csrollyson
'Customer success' software is getting hot - Fortune
Describes the "customer success" provider category and its niches
customer  success  market  vendor  news  adoption  q2  2014  category  competitor 
september 2015 by csrollyson
The Impact of the Chief Customer Officer, Part I
Key research finding: "Every company ways it's customer-centric, but few truly are"
cco  value  proposition  analysis  investment  enterprise  brand  mission  customer  experience  culture  process  transformation  study  research  Q2  2014 
august 2015 by csrollyson
Customer service and marketing: A future united? | MyCustomer
Organization evolution: How #socialmedia is converging #customer #service & #marketing
negative  social  media  customer  service  organization  evolution  2014  experience  complaint  2sbs  2snr 
july 2015 by csrollyson
Measuring the Lifetime Value of a Mobile Customer - Apptamin
Excellent discussion of profit in terms of customer lifetime value—for a #mobile app business. Optimal granularity & how-to #kudos
customer  acquisition  mobile  application  lifetime  value  howto  reference  cost  retention  user  experience  referral  virality  2014  2sbs  2snr  2execguide 
july 2015 by csrollyson
Coffee Place Geography
Fun & interesting: map of the retail locations of USA #retail #coffee chains
usa  coffee  retail  chain  map  starbucks  dunkindonuts  timhortons  caribou  2014  q1  comparison  pizza  2csrollyson 
june 2015 by csrollyson
Hospitals Are Mining Patients' Credit Card Data to Predict Who Will Get Sick - Businessweek
#Healthcare providers use #BigData to predict need for care, ability to pay & adherence to care
credit  card  data  hospital  provider  q3  2014  big  healthcare  prediction  medicine  behavior  readmission  patient 
april 2015 by csrollyson
How Brazil and the EU Are Breaking the Internet
Pro-business POV on Brazil and Europe legislation to protect their citizens from USA NSA spying & surveillance
brazil  backlash  usa  surveillance  q2  2014  internet  privacy  law  spy 
april 2015 by csrollyson
15 Simple-to-Find Stats from Twitter Analytics to Improve Your Tweets
Solid treatment of #Twitter #Analytics dashboard w key definitions
twitter  analytics  guide  howto  social  media  q4  2014 
april 2015 by csrollyson
Facebook Metrics: Here’s what Facebook Post Consumers and Consumption really mean
Another analysis/explanation of #facebook #insights' metrics "consumers" and "consumption"
facebook  insights  metrics  analysis  q2  2014  engagement  Platform 
april 2015 by csrollyson
6 Google Analytics Terms Explained for Bloggers
Explains 6 key Google Analytics metrics relevant to blogs
google  analytics  blogs  howto  metrics  q4  2014 
march 2015 by csrollyson
In-Game Advertising – Product Placement in Video Games | Marketing Bytes
Short post includes useful examples of product placement in video games
video  game  advertising  example  q4  2014  product  placement 
march 2015 by csrollyson
How to Set Up and Use HootSuite Teams
Various levels of organization: firm, team, contributor - how to set up
howto  social  media  dashboard  software  group  collaboration  2014  team  user  contributor  firm  tool 
march 2015 by csrollyson
Social Media Marketing: The Musician's Guide to Snapchat
#Myspace dead by omission: #Snapchat and #Vine for #musicians, compared to #facebook #twitter
snapchat  music  howto  comparison  facebook  twitter  vine  q4  2014  fan  intimacy  insight  reference  Platform 
march 2015 by csrollyson
The Ultimate Marketing Guide to Using Snapchat for Business | Social Media Today
Excellent guide to #Snapchat for business: value prop, how-to + examples #kudos
snapchat  reference  marketing  guide  q2  2014  howto  Platform 
march 2015 by csrollyson
Twitter Strategy Guide: 14 Twitter Tips to Take You to the Next Level
Guide to #twitter helps boost your #productivity & effectivness by using tools, techniques
twitter  reference  howto  guide  q2  2014  feature  technique 
march 2015 by csrollyson
5 Tips to Optimize Your New Twitter Profile
History but it shows some nuances of profile redesign and how data and tweet format matter
twitter  q2  2014  profile  feature  data  reference 
march 2015 by csrollyson
SlideShare: The Undisputed Heavyweight Champion of B2B Social Media Marketing
#Slideshare outperforms: #B2B community shares its inbound lead stats for major #social #networks
slideshare  statistics  comparison  b2b  inbound  lead  generation  quora  google  plus  youtube  linkedin  pinterest  twitter  facebook  q2  2014  reference  Platform  google+ 
march 2015 by csrollyson
Is Myspace Destined to Fail (Again)? | LA Weekly
Long detailed reflection on #myspace relaunch; execs artists dreams + some business ideas
myspace  reflection  analysis  history  founder  artist  music  story  value  proposition  social  network  service  q2  2014  losangeles  media 
march 2015 by csrollyson
Fashion Brand Leverages MySpace Angle Selfie To Sell Cosmetics
French cosmetics line references #myspace selfie pose in Chinese campaign
myspace  example  campaign  china  cosmetics  q2  2014 
march 2015 by csrollyson
Cantata Keeps Seniors Safe from Fires
Retirement community POV on smoke detectors for senior citizens
15usbird  senior  elderly  blog  post  2014  pointofview  vendor  value  proposition  code  retirement  community  regulation 
march 2015 by csrollyson
The Next Big Thing in the Food Industry: Flies | Inc.com
Fantastic idea: Entrepreneur raises high-protein, high-fat larvae for livestock feed, feeding them waste #green
veteran  military  entrepreneur  ohio  agriculture  feed  livestock  fish  chicken  pig  insect  farm  fly  industry  plant  prototype  regulation  environment  green  q4  2014 
march 2015 by csrollyson
Location, Location, Frustration | Inc.com
3 site selection case studies for apparel, education & manufacturing
retail  store  manufacturing  plant  casestudy  location  california  site  selection  q4  2014 
march 2015 by csrollyson
PiinPoint
#BigData startup determines optimal locations for new stores in minutes
retail  store  software  tool  big  data  location  q4  2014 
march 2015 by csrollyson
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