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Journey Mapping to Hypothesis Mapping: Creating Better CX - Heart of the Customer
2 Pitfalls of customer journey mapping: Mistaking #hypothesis maps for #journey #maps + showing hypothesis maps to #customers + how to use them together #CX
journey  hypothesis  map  customer  experience  comparison  howto  csr19  pitfall  process  organization  team  2015  Q4 
may 2019 by csrollyson
Customer Journey vs. Customer Experience vs. Employee Experience ~ Future of CIO
Concisely shows that #customer #experience depends on #employee #engagement and recommends creating #journey #maps for employees & customers #CX
customer  experience  employee  engagement  journey  map  2015  csr19 
april 2019 by csrollyson
DEALMAKING DONE RIGHT: A Back-to-Basics Approach to the Byzantine World of Waterfalls, Hurdle Rates and Preferred Returns - Producers Guild of America
Superbly useful discussion of common film deals, #producer cuts with #investors, senior #talent #distributors, nice graphic #kudos #waterfall #hurdlerate
producer  filmmaker  director  investor  contract  model  statistics  bullsi  exceptional  2015  hollywood  independent  film  19eyz  deal  split 
april 2019 by csrollyson
Syrian refugee children: 4 must-read stories - Photo 4/15 - DS Gallery - Life
Four 2015 photo-stories of #Syrian #refugees' perilous journeys to #Turkey - Pictures are truly worth 1,000 words ^cr
2015  syria  turkey  refugee  photo  story  boat  border  19eyz  2million 
march 2019 by csrollyson
Learning With Documentary Films: Strategies to Engage Students - Global Learning - Education Week
How to use #documentaries in the classroom for teaching cross-cultural experiences: how and why film screenings can bridge gaps #university #education ^cr
documentary  film  howto  education  classroom  teacher  professor  example  2015  19eyz  screening  learning  teaching  geny  genz  millennial  value  proposition  bullsi  university 
march 2019 by csrollyson
The Design Firm Is (Walking) Dead - Core77
On-point observations about the sunsetting of pureplay service design firms
service  design  reference  professional  pointofview  2015  firm  acquisition  analysis  client  enterprise  example 
march 2019 by csrollyson
Using Social Listening for Integrated Insights - ClickZ
Kudos: 4-step customer/user #research process precedes qualitative interviews/focus groups with rigorous #social listening #CX #ethnographic
social  media  research  2015  asia  marketing  advertising  strategy  survey  focus  group  howto  analysis  bullsi  reference  csr19  csrblogcomment 
march 2019 by csrollyson
Canadian Council For Refugees: This Country Failed Syrian Boys Who Drowned | HuffPost Canada
Canadian journalist calls for action to facilitate Syrian #refugees' immigration to join their families
19eyz  canada  syria  refugee  policy  advocacy  death  family  2015  q3 
february 2019 by csrollyson
Non-Hodgkin’s lymphoma survivor: CAR T-cell therapy clinical trial put me in remission | MD Anderson Cancer Center
CAR-T-cell survivor briefly describes Emily Dumer's journey; interesting: after failure of chemo and a transplant at ATC, *local* doctor informs her about CAR-T
bullsi2  hospital  ATC  patient  story  cartcell  clinical  trial  2015  sh1  ws3  ws1  ws2  chemotherapy  transplant  DLBCL  RCHOP  ASCT  bullsi  18sbx 
january 2019 by csrollyson
Food Apartheid: The Silent Killer in the Black Community
Polemic and personal story about food apartheid | deserts in black communities
food  desert  apartheid  pointofview  Newyorkcity  uk  comparison  black  community  diabetes  health  wellness  fastfood  q2  2015 
november 2018 by csrollyson
Massive open online nutrition and cooking course for improved eating behaviors and meal composition
[Study] Online course #MOOC for online #nutrition & #cooking improved eating behaviors & meal composition @coursera #obesity global
cooking  health  mooc  online  discussion  video  demonstration  education  2015  q4  statistics  obesity  nutrition  study  research  drivetotrust 
april 2018 by csrollyson
An evidence-based conceptual framework of healthy cooking
Delicious #medical recipe uses a research approach to create evidence-based conceptual framework of #healthy #cooking to reduce #diabetes #obesity #CVD
cooking  health  bullsi  exceptional  2015  university  texas  cancer  research  physician  chef  disease  drivetotrust  home  comparison  processed  food  restaurant 
april 2018 by csrollyson
Almost all the 10 million jobs created since 2005 are temporary — Quartz
Just in from the Duh Dept: “Fulltime” employment disappearing, all job growth in gig economy
job  Employment  Statistics  2005  2015  economy  freelance  free  agent  gig  model  women 
january 2018 by csrollyson
Transforming Health Care One Book Group at a Time - Iora Health
Health coach writes about innovation @iorahealth + example experiment with helping patient group w weight loss
iorahealth  story  coach  weight  loss  patient  group  behavior  interview  modification  2015  example 
september 2017 by csrollyson
A part of something bigger - Iora Health
MUSTread employee story about joining @iorahealth & its mission to humanize #healthcare
iorahealth  transformation  healthcare  story  employee  experience  symptom  diabetes  2015  mission  vision 
september 2017 by csrollyson
How I Got Into Stanford – Cath in College
Inspiration for your #college #application: when you run with your passion, amazing things may happen!
success  hack  journalism  video  howto  16ccc  stanford  interview  celebrity  2015 
july 2017 by csrollyson
Facebook Follows vs Facebook Likes: Which is Better?
Some nuances of profile–page relationships in #facebook
facebook  howto  profile  page  comparison  2015 
july 2017 by csrollyson
The $5 Billion Battle For The American Dinner Plate | Fast Company
Useful overview of changes in how USA cooks at home, puts home meal kit delivery vendors in context
vendor  cooking  home  comparison  startup  business  model  delivery  q4  2015  meal  kitchen  family  kit  urbanism  millennial  timeline  history  dinner  evolution 
march 2017 by csrollyson
How Machine Learning Works, As Explained By Google
Useful description of how AI/ML works, w Google examples [intermediate techspeak]
machine  learning  artificial  intelligence  2015  guide  example  google  reference 
march 2017 by csrollyson
New dates for sun signs? - Not in astrology! - Astrodienst
Debunking media misinformation + useful descriptions of astrological and astronomical systems, history
astrology  astronomy  uk  science  planet  constellation  debunk  q3  2015  reference 
january 2017 by csrollyson
Americans Still More Confident in Small vs. Big Business | Gallup
"Big business regularly ranks near the bottom in confidence among major U.S. institutions"
brand  enterprise  corporate  smb  small  business  trust  2015  Statistics  usa  culture  2csrollyson  sochap  cco  2sbs 
october 2016 by csrollyson
Forrester Research Report: Advocate Marketing for B2B | Jive
Advice for using software to power #advocate #marketing featuring customers & employees
analyst  report  enterprise  collaboration  customer  advocate  marketing  software  comparison  analysis  competition  jive  q1  2015  forrester 
june 2016 by csrollyson
Make Me Care and Then I'll Share | Inc.com
Tullman declares "smart reach" insufficient, advocates inluencer outreach
social  media  pointofview  influencer  q4  2015  marketing  sharing  care 
may 2016 by csrollyson
Why Bad Stories Can Trump Good Science (with images, tweets) · csrollyson · Storify
[coverage] How physicians & scientists need to connect better w broad audiences vis a vis #patient #empowerment
healthcare  medicine  physician  provider  patient  public  communication  howto  csrblogcomment  design  science  social  media  empowerment  analysis  pointofview  2015  Q2  chicago  event 
april 2016 by csrollyson
22 Gmail Plugins That All Content Marketers Need to Know About
Useful list of #productivity plugins for Gmail; helps senders & receivers of #email
gmail  list  plugin  productivity  tool  software  guide  content  marketing  2015  Q2  2execguide 
april 2016 by csrollyson
Ad Execs Give Facebook Highest Grades For Social Ad Effectiveness - eMarketer
Ranks #Facebook #LinkedIn #Twitter #Instagram #Snapchat #Pinterest for #social #advertising [client quotes]
facebook  linkedin  twitter  instagram  pinterest  snapchat  social  media  advertising  comparison  Q3  2015  rank 
april 2016 by csrollyson
Apple CarPlay, Google Android Auto compete in connected car market - Fortune
Short post on competition b/t @apple & @google in #connectedcar while automakers want to offer iOS & Android
apple  google  connected  car  2015  Q2  automotive  partner  news  ios  android  entertainment  system  competition 
april 2016 by csrollyson
How Big Data Is Changing Economies | Becker Friedman Institute
Panel discussion at #University of #Chicago on how #BigData changes economies
big  data  economics  economy  Competition  video  panel  2015  university  chicago 
april 2016 by csrollyson
The Connected Car Is With Us, But Big Hurdles Still Need To Be Jumped - Forbes
Automakers bet big on #connectedcar but customers use few of the features they bought #experience
connected  car  q3  2015  adoption  trend  europe  china  usa  autonomous  selfdrive  telecom  problem 
april 2016 by csrollyson
Social Media Management Tools Overview | TrustRadius
Excellent report/list on #socialmedia #monitoring & management platforms, w use cases
social  media  monitoring  management  platform  list  2015  tool  dashboard  usecase  graphic  report 
april 2016 by csrollyson
Stone bracelet is oldest ever found in the world
Ancient bracelet claimed to be made by Denisovan people, homo altaiensis, pre-Neolithic
archeology  russia  siberia  neolithic  2015  Q2  news  cave  Denisovan  jewelry  comparison  Neanderthal  homosapiens 
march 2016 by csrollyson
Stopwords in your focus keywords? • Yoast
How to choose a focus keyword for blog post titles
SEO  howto  google  keyword  blog  website  guide  2015 
march 2016 by csrollyson
How Semiotic Ethnography Solved the Riddle: What Do Chronic Pain Patients Want? | RW Connect
Fascinating #semiotic #ethnography analyzes chronic pain patients' pain & home disruption #kudos @marketsemiotics
ethnography  semiotics  example  house  home  analysis  medication  pain  chronic  Q4  2015  art  painting  research  experiential  disruption  healthcare  cco  sochap  2snr  exceptional 
march 2016 by csrollyson
Does Apple Use Jobs-to-be-Done — Jobs To Be Done — Medium
Riff on #Apple focus on #customer #experience & user-focused #design shows how #JobsToBeDone works
JTBD  example  Apple  design  powerbook  history  pioneer  customer  experience  reference  Q3  2015  reflection  cco  sochap  2csra  2cdo 
march 2016 by csrollyson
Apple is launching search engine to destroy Google | Jason Calacanis | LinkedIn
Rant-y speculation that Apple is quietly building Spotlight into a Google search competitor
search  Competition  apple  google  pointofview  Q3  2015  Operating_systems  ios  advertising 
february 2016 by csrollyson
Four fundamentals of workplace automation | McKinsey & Company
How AI will affect jobs: Machines will automate tasks & boost productivity but need redesign to shift to emotion
artificial  intelligence  report  research  q4  2015  job  employment  transformation  digital  machine  learning  mckinsey  employee  productivity  sochap 
february 2016 by csrollyson
Automation Will Change Jobs More Than Kill Them - The New York Times
Useful #AI analysis: machines will automate at the task—not #job—level & jobs need redesign [link to report]
machine  learning  Algorithm  software  job  automation  Q4  2015  research  mckinsey  human  resources  artificial  intelligence  employee  productivity  digital  transformation 
february 2016 by csrollyson
Social Media & Healthcare Marketing Guidelines | Sprout Social
Clearly outlines what constitutes HIPAA/PHIPA & PHI; some examples of violations & how-tos
social  media  policy  risk  healthcare  provider  hospital  patient  hipaa  phipa  phi  Q3  2015  example  violation  how-to 
january 2016 by csrollyson
Sharing Knowledge and Using Data to Build Common Ground
2 #healthcare provider orgs work w NGO, identify mismatch in #MentalHealth providers & community need
healthcare  community  mental  health  minnesota  casestudy  Q2  2015  data  analysis  supply  demand  provider  services  psychology  psychiatry  NGO  1cv6s 
january 2016 by csrollyson
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