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Touchpoint | Service Design and CX: Friends or foes?
Spring 2016 Touchpoint focuses on similarities and differences b/t #service #design and #customer #experience #CX
service  design  touchpoint  customer  experience  journal  Q2  2016  comparison  pointofview  marketing  advertising  model  philosophy  approach  Insight  csr19 
april 2019 by csrollyson
Patient Experience Study | GE Healthcare & Prophet
Survey of US #healthcare patients & providers reveals grim #patient #experience: providers think they're doing okay, but patients disagree. BTW, firms can improve studies with #agile #digital #ethnography (it's more patient-centric ;^) #CX
patient  experience  healthcare  usa  survey  marketing  research  report  Statistics  2016  customer  csr19 
april 2019 by csrollyson
The Paleo Diet May Need a Rewrite, Ancient Humans Feasted on a Wide Variety of Plants | Smart News | Smithsonian
Archeological dig in Israel finds paleo humans ate a large variety of fruit, nuts, grains, and meat
archeology  q4  2016  israel  plant  iet  paleo  digital  grain  nut  meat  fruit  vegetable  primal  science 
march 2019 by csrollyson
“4.1 miles”: A documentary on refugee crisis shortlisted for an Oscar nomination
Documentary about Syrian refugees and Greek coast guard intercepting and rescuing boats
syria  refugee  crisis  greek  lesbos  coastguard  documentary  example  q4  2016  19plx  bullsi  19eyz 
february 2019 by csrollyson
SXSW 2016: How This Year’s Films Found Their Financing | IndieWire
Mishmash of funding methods for a couple dozen films at SxSW 2016
indie  film  finance  example  sxsw  19plx  2016  19eyz  Business 
february 2019 by csrollyson
A letter to all of the doctors that misdiagnosed me - Lymphoma Barbie
Yes, Hodgkin's, but the story has some detail and could easily be NHL + many other blog posts
patient  story  misdiagnosis  stageiv  lymphoma  physician  ATC  chemotherapy  radiation  2016  blog  bullsi  18sbx 
january 2019 by csrollyson
My Experience With Lymphoma - The Atlantic
Detailed patient journey with Lymphoma in his brain; deciding on treatment options, weighing life decisions, physical and emotional impacts
lymphoma  patient  story  journey  brain  sh1  2016  transplant  family  community  treatment  diagnosis  work  bullsi  support  18sbx 
january 2019 by csrollyson
The Birth of the New American Aristocracy - The Atlantic
Velvet glove rebuke of the “9.9%” upper middle class - and a warning for how all historical aristocracies end + call for [democrat] government to dismantle aristocracy. ironically it fails to acknowledge that government stewards are part of the aristocracy, with very few exceptions ;~{
class  history  usa  europe  aristocracy  social  higher  educatio.  realestate  government  income  tax  loophole  politics  trump  clinton  2016  election  rage  inequality  democracy  Q2  2018  community  network  entitlement 
may 2018 by csrollyson
The Mueller investigation reaches its one-year mark - The Atlantic
Summary & perspective on Mueller’s special investigation: special investigators during Bush Reagan Clinton & Nixon presidencies lasted years
trump  russia  mueller  special  investigation  executive  summary  clinton  bush  reagan  nixon  history  collusion  election  2016  oligarch  laundering  money  Q2  2018 
may 2018 by csrollyson
When Spies Hack Journalism - The New York Times
Document forgeries present journalists w a dilemma: what is real, can I #trust my source? #Russia purported strategy is to debase #trust in institutions
journalism  hacker  russia  north  korea  forgery  fabrication  documents  leak  government  democrat  clinton  trump  ukraine  spy  2016  election  source  wikileaks  panama  papers  dupe 
may 2018 by csrollyson
Congress wants to 'inflict pain’ on Mark Zuckerberg. Is he ready for it? | Technology | The Guardian
Anticipating Zuckerberg’s testimony to Congress. Selling members’ personal data to advertisers is the key money engine of @facebook. Moreover, the data enables prediction of highly private things about you
facebook  zuckerberg  congress  analysis  prediction  Q2  2018  news  abuse  data  russia  2016  election  scandal 
april 2018 by csrollyson
Russian Nationals Indicted For Allegedly Interfering in the 2016 Election - The Atlantic
Must read: the full indictment of 13 Russian citizens for interfering in the 2016 U.S. presidential election
mueller  indictment  reference  q1  2018  investigation  russia  interference  2016  election  history  fraud 
february 2018 by csrollyson
What Mueller's Indictment Reveals - The Atlantic
Superb: some detail of the #special #counsel investigation documenting #russia operations to interfere with the 2016 election
mueller  q1  2018  indictment  russia  bullsi  trump  investigation  2016  election  president  operations  discord 
february 2018 by csrollyson
New Study of Global Traffic Reveals That Traffic Is Bad - CityLab
New study runs 5 terabytes of data thru #analytics, measures cost of #traffic in #chicago #losangeles #nyc + many others - $305B in USA
altrans  traffic  study  2016  car  usa  Global  rank  rating  Statistics  economic  cost  chicago  losangeles  Newyorkcity  sanfrancisco 
february 2018 by csrollyson
The Best Commuter Bike Lights | The Sweethome
Superb road testing & comparison of #cycling lights for #night #riding #bike
cycling  light  night  comparison  2016  Q2  bullsi  review  test  exceptional 
june 2017 by csrollyson
The Cold War on the Gray Zone — Dan Sanchez
How the #ColdWar and #TerrorWar serve the Military Industrial Complex and fleece the state
war  military  analysis  cold  terror  dulles  moderate  communism  isis  comparison  q1  2016  polarization 
june 2017 by csrollyson
Safety and feasibility of fasting in combination with platinum-based chemotherapy. - PubMed - NCBI
Short-term starvation prior to chemotherapy administration protects mice against toxicity. We undertook dose-escalation of fasting prior to platinum-based chemotherapy to determine safety and feasibility in cancer patients.
cancer  chemotherapy  study  research  q2  2016  fasting  government  medicine  healthcare 
may 2017 by csrollyson
Digital Transformation Requires Total Organizational Commitment | TechCrunch
[comment] Transformation hasn't changed in decades; I contribute a new way to think about it
q1  2016  digital  transformation  organization  cdo  csrblogcomment  culture  history  reflection  ceo  enterprise 
may 2017 by csrollyson
Why 84% Of Companies Fail At Digital Transformation
[comment] Useful update on #digital #transformation results + a model for analyzing results
digital  transformation  project  failure  statistic  q1  2016  cdo  cio  csrblogcomment  enterprise  ceo  cco  organization 
may 2017 by csrollyson
Hello, OnStar - Meet Watson - |
Ibm Watson + GM Onstar aim to boost driver customer experience & productivity #analytics
ibm  watson  cognitive  computing  analytics  big  data  automotive  customer  experience  partner  brand  oil  restaurant  driving  car  q4  2016  mobile  music  park  productivity 
march 2017 by csrollyson
Cyber Terrorism - How Real is the Threat?
Broad introduction to #cyber #war and civilian targets #IoT a major threat
cyber  war  civilian  IoT  target  q2  2016  security  terrorism 
march 2017 by csrollyson
Your Brand Needs a Customer Experience Transformation Before A Digital Transformation - Augie Ray
Even further, firms need to get #employee #experience right before winning in #cx and #digital #transformation
customer  digital  experience  strategy  social  business  sochap  transformation  pointofview  q4  2016  example  amazon 
january 2017 by csrollyson
Why it’s hard to talk and make eye contact at the same time – Research Digest
Paper based on very simplistic research and researchers infer that the type of mental task matters
2016  research  japan  neuroscience  social  q4  eye  language  conversation  brain  2ghcj 
december 2016 by csrollyson
Web giants look to stop all the news too fake to print | Boston Herald
#socialmedia platforms move to curtail "fake" news #google #facebook
fake  news  q4  2016  facebook  google  politics  election  social  media 
november 2016 by csrollyson
Bionic Eyes Are Coming, and They'll Make Us Superhuman
Overstated headline, but useful developments for vision-impaired @lionsclubs
technology  eye  sight  science  2016  q4  neuroscience  blind  2csrollyson  2ghcj 
november 2016 by csrollyson
Internet of Things Emerge Conference Chicago 2016 #IoT (with images, tweets) · csrollyson · Storify
Live tweets, phots + my notes of the Internet of Things Conf. in Chicago: learn how #IoT is changing our world
iot  conference  2016  q4  chicago  disruption  smart  device  big  data  artificial  intelligence  2cdo  ubiquitous  computing  2csra  2snr 
november 2016 by csrollyson
Chicago Gets A New Cultural Czar: Columbia College’s Mark Kelly | WBEZ
Key supporter/booster for Columbia College Chicago moves to city's dept cultural affairs/festivals
columbia  college  chicago  culture  art  news  2016  q3  executive  city  16ccc  promotion  development  festival  special  event 
november 2016 by csrollyson
Xaptum Genesis 2016 (with images, tweets) · csrollyson · Storify
Coverage of emerging #IoT #infrastructure & its role in #digital #transformation #m2m #cdo
cdo  digital  transformation  iot  m2m  vendor  vision  infrastructure  chicago  startup  2016  q4  analyst  conference 
november 2016 by csrollyson
History Tells Us What Will Happen Next With Brexit And Trump | The Huffington Post
Dystopian POV on Trump presidency, undersupport for #NATO, #Russia expansion at expense of #europe
pointofview  2016  q4  trump  history  hitler  black  death  cycle  stalin  putin  russia  brexit  nato  2ghcj 
november 2016 by csrollyson
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