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csrollyson : 2017   241

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What are companies looking for in a UX Writer? — bjoran identity
Useful: How employers describe #UX writers through their descriptions and wants in job announcements (2017). Read this to understand the role at different firms #uxwriting
ux  writing  2017  job  description  hightech  content  strategy  design  development  application  website 
16 days ago by csrollyson
What is UX Writing? | UX Booth
One of the best I've seen => the emergence of #UX #writing as a member of #customer #user #experience teams + links
ux  writing  definition  q1  2017  siliconvalley  design  user  research  collaboration  experience  customer  interface  comparison  csr19  reference  bullsi 
19 days ago by csrollyson
Grilled Chicken Livers with Herb Butter | Mark's Daily Apple
Very simple delicious approach to cooking chicken livers, a frugal paleo health hack; I use various sauces and marinades (not only lemon butter)
recipe  chicken  liver  grill  broil  appetizer  food  paleo  primal  2017  frugality 
9 weeks ago by csrollyson
FSA vs. HSA: What's the Difference?
One of the clearest comparisons of healthcare savings accounts and flexible spending accounts: how they're alike, how different
healthcare  insurance  benefit  employer  employee  IRS  tax  smb  2017  comparis  hsa  fsa  flexible  spending  savings  account 
11 weeks ago by csrollyson
The next-generation operating model for the digital world | McKinsey
Relatively concise article synthesizing how to integration #digitization #automation #analytics around transformation, all rooted in #customer #journey #mapping #experience #cx
customer  Experience  journey  map  digitization  automation  artificial  intelligence  silo  system  thinking  analytics  howto  2017  csr19  service  design 
11 weeks ago by csrollyson
Which help authoring tool is better - Robohelp or MadCap Flare? - Stack Overflow
Opinions and comparisons of Adobe Robohelp and MadCap Flare; mentions alternatives HelpNDoc and Help&Manual
technical  writing  help  authoring  tool  bullsi  platform  software  opinion  comparison  2017  flare  robohelp  reference 
july 2019 by csrollyson
CHANGING MY LIFE - Belle Meets World
[commented] Inspiring personal journey of changing personal workout and diet habits
csrblogcomment  fitness  wellness  paleo  exercise  diet  sleep  journey  behavior  lifestyle  change  apparel  2017 
may 2019 by csrollyson
Why Research Could Make or Break Your Journey Mapping Effort
Brilliant: Contrasts hypothesis v. #journey #maps, shows why many maps fail to deliver; they use internal data, NOT customer-centric unstructured data that's focused on JTBD. BTW, #Agile #Digital #Ethnography changes the game in journey research.
journey  map  research  pointofview  qualitative  quantitative  howto  value  proposition  2017  Q3  customer  experience  outcome  jtbd  touchpoint  comparison  bullsi  bullsi2  pitfall  hypothesis 
may 2019 by csrollyson
Ultimate Guide to Customer Experience Mapping: How to Map the CX from Start to Finish – NGDATA
Superb post compares #customer #experience maps to #journey #maps, shows when to use each, then how to build #CX map; BTW #agile #digital #ethnography speeds & improves this process
customer  experience  map  journey  comparison  reference  bullsi  csr19  howto  value  proposition  2017  data  social  media  sales  retail  transaction  example  template  omni  channel  touchpoint  emotion  research  persona  interview  forum  support  call  center  design 
april 2019 by csrollyson
A Syrian refugee's story | Caritas
A #Syrian #refugee from Aleppo talks about his journey via smugglers through Turkey and Greece to build a new life #TwoMillionFilm
syria  refugee  story  aleppo  2017  2million  turkey  greece  germany  papers  family  19eyz  bullsi  smuggler  boat 
march 2019 by csrollyson
The "True" Human Diet - Scientific American Blog Network
Points out that the idea that paleolithic man didn't eat grains is a myth and that there was no "paleolithic diet"
paleo  diet  evolution  scientist  debunk  pointofview  q2  2017  myth  primal 
march 2019 by csrollyson
Should Social Media Affect Your Customer Journey Map? - CX Social
Brand-centric: Advocates using #socialmedia as part of #customer #journey #maps BUT doesn't use it to create the model
customer  journey  map  social  media  usecase  2017  Experience  csr19  brand 
march 2019 by csrollyson
An introduction to customer research (a 3,000-word guide) – Econsultancy
Solid #customer #user research how-to guide includes using #ethnographic #research with trad quantitative & qualitative research #CX
customer  user  experience  research  guide  2017  lean  guerrilla  ethnography  survey  focus  group  howto  website  tools  qualitative  quantitative  CRM  csrblogcomment  csr19 
march 2019 by csrollyson
The Lifecycle of a Washing Machine: Transforming the Customer Experience for a Home Appliance Manufacturer | Doblin
Doblin #customer #experience research for global white goods brand: [conclusions] "#socialmedia #analysis can be used to determine & uncover an incredibly wide range of research questions and help determine and prioritize the most useful next steps."
customer  experience  digital  anthropology  appliance  home  product  washing  machine  2017  social  media  journey  map  brand  doblin  deloitte  bullsi  exceptional  csr19 
march 2019 by csrollyson
CAR-T has arrived in the clinic | MPNforum Magazine
Oncologist's post discusses ways to use CAR-T differently, i.e. the next wave
sh4  bullsi  cartcell  blog  2017  18sbx 
february 2019 by csrollyson
Page 17 – Patient Empowerment Network
Infographic not specific to cancer or CAR-T but useful background on how patients approach getting treatment
q1  2017  infographic  patient  sh1  social  media  research  sh2  ws1  18sbx  survey 
february 2019 by csrollyson
Independent Retailers and the Changing Retail Landscape | U.S. survey | Nov. 2017
U.S. national small local retailers talk about how big-box and online retailers impact their businesses + results may surprise you
business  economic  development  19jam  survey  usa  smb  small  owner  2017  q4  bullsi  amazon  online  local  realestate  zoning  commercial  ecommerce  chain  retail  Competition  substitution  relationship  customer  experience  community 
january 2019 by csrollyson
Immunotherapy has changed cancer medicine. But it's no miracle cure | Ranjana Srivastava | Opinion | The Guardian
Oncologist SH3 emphasizes negative emotional side effects of CAR-T hype, relates several SH1 patient conversations
opinion  pointofview  sh3  oncologist  australia  q3  2017  cartcell  18sbx  death  grief  family  bullsi  bullsi2 
january 2019 by csrollyson
False information was distributed in Rogers Park to derail a mixed-use proposal
Post debunks details on flyer passed out to Rogers Park residents to resist Concord Place development
affordable  Housing  Rogerspark  resistance  q1  2017  development  sheridan  devon  target  19jam  debunk  realestate  community 
january 2019 by csrollyson
Video shows off-duty Chicago police officer shooting unarmed autistic man | US news | The Guardian
Why police have trouble solving crimes: communities don’t trust them and fear reprisals
Chicago  police  trust  murder  2017  example 
october 2018 by csrollyson
How Israel Caught Russian Hackers Scouring the World for U.S. Secrets - The New York Times
Israeli hacking team discovers Russia hackers’ use of Kaspersky antivirus software to steal USA agency secrets: antivirus software “the perfect tool”
hacker  team  israel  computer  security  antivirus  backdoor  usa  spy  agency  cia  nsa  fbi  russia  2017  q3  espionage  expose 
may 2018 by csrollyson
Prepare Your Body for Holiday Feasts | LinkedIn
[commented] 5 hacks to maintain your health during holidays to which I added a sixth of my own
holiday  feast  diet  howto  tradition  health  wellbeing  lifestyle  q4  2017  csrblogcomment 
may 2018 by csrollyson
Five Self-Care Strategies to Transform Your Health for Career Success | LinkedIn
[commented] Five self-care #hacks to maintain energy, sound decision-making and stamina on the road #business #travel #career
executive  health  wellbeing  csrblogcomment  2017  howto  meditation  nutrition  sleep  self  care  coach  road  warrior  travel  business  career  lifestyle 
may 2018 by csrollyson
Five Non-Financial Metrics to Take Your Nonprofit Beyond the Numbers | LinkedIn
[comment] Excellent summary of key indicators of nonprofits' viability; I suggested additional ones from #digital #social data
nonprofit  metrics  health  viability  indicator  howto  csrblogcomment  2017  Q4  finance  customer  donor  website  employee  program  funding 
april 2018 by csrollyson
A Chicago cop’s daughter’s suicide sets family on mission | Feature | Chicago Reader
Story of teen's depression and suicide on Chicago's southwest side; Now parents' mission is to #endthestigma of #mental #illness #suicide
suicide  teen  daughter  chicago  police  2017  bully  junior  highschool  gun  mental  illness  depression  nami  psychiatrist  healthcare  social  worker  psychologist  casestudy  family  father  mother  stigma 
march 2018 by csrollyson
Our Minds Have Been Hijacked by Our Phones. Tristan Harris Wants to Rescue Them
Ex-Google engineer wants to liberate us from #devices that are deliberately #designed to be #addictive
2017  addiction  alum  google  campaign  cause  device  application  behavior  economics  design  attention  neuroscience 
march 2018 by csrollyson
Las Vegas downtown self-driving shuttle review
Reporting on #driverless #autonomous #bus shuttle in #Las Vegas #Transit
autonomous  car  lasvegas  pilot  2017  q4  bus  transit  taxi  customer  experience 
february 2018 by csrollyson
FBI scrutinizes funeral home that also makes money selling body parts
DYK selling corpses’ body parts is legal and unregulated? Behind the curtain w body brokers, organ donation & funeral homes
funeral  body  part  donation  colorado  broker  investigation  2017  story  organ  expose  speciman  marketing 
february 2018 by csrollyson
Our Strategic Impact Investment Portfolio | DuPage Impact
New #social #impact (double bottom line) #incubator in #chicago west suburbs, modeled on @theimpactengine
social  impact  cause  impactengine  2017  Q4  entrepreneur  startup  mentor  capital  VCs.angels  program  bootcamp  university 
february 2018 by csrollyson
Facebook is broken | TechCrunch
Critique of #facebook, how its #newsfeed personalizes extremism & makes people unhealthy
facebook  critique  2017  q2  extremism  newsfeed  Algorithm  tv  comparison  social  media  network  malaise  wellness 
january 2018 by csrollyson
Whole Foods complaints about produce quality since Amazon deal - Business Insider
Customers perceive produce quality and stock availability noticeably dropping since @amazon bought @wholefoods
amazon  wholefoods  customer  experience  q4  2017  quality  produce  fruit  vegetable  stock  store  price  acquisition  management 
january 2018 by csrollyson
Science Says Fitness Trackers Don't Work. Wear One Anyway | WIRED
Argues that fitness trackers’ poor track record ;^) due to studies’ use of old devices; app designs better plus more sensors make for better UX CX
fitness  tracker  wearable  study  workout  behavior  economics  application  design  research  motivation  example  Q4  2017  software  addiction  user  customer  experience 
december 2017 by csrollyson
Millennials and Mental Health | NAMI: National Alliance on Mental Illness
[comment] Ending the stigma of talking about mental health + how to reduce #socialmedia impact on #anxiety
mental  health  illness  csrblogcomment  q4  2017  anxiety  millennial  peer  stigma  depression  family  social  media 
december 2017 by csrollyson
Will Saturated Fat Kill Your Cells? | Mark's Daily Apple
How artificial lab studies don’t always relates to food IRL #paleo
paleo  debunk  study  Q4  2017  fat  omega3  omega6  diet  science 
december 2017 by csrollyson
Chicago Zoning Board favors overdevelopment over green space - Greg Hinz - Crain's Chicago Business
Asks some excellent questions: How much density is good, and should zoning be changed, since there are so many exceptions?
chicago  realestate  zoning  lakeview  example  development  density  2017  q4 
december 2017 by csrollyson
German intelligence unmasks alleged covert Chinese social media profiles
From the Duh Dept: this is pervasive; don’t connect w anyone you don’t know, and scrutinize profiles of those you know!
exposé  germany  china  social  network  linkedin  Q4  2017 
december 2017 by csrollyson
Rushika Fernandopulle of Iora Health (Tales from the Trenches)
Inspiring: how Iora Health cares for patients, how its non fee-for-service model is revolutionary
matterchi  ceo  talesofthetrenches  founder  interview  healthcare  provider  clinic  trust  patient  care  model  massachusetts  startup  2017  Q3 
december 2017 by csrollyson
Tales from the Trenches: Pete Kadens, CEO of Green Thumb Industries
Behind the scenes at a prominent cannabis startup; it's like pharma in many ways, but more disruptive
matterchi  ceo  talesofthetrenches  founder  interview  healthcare  cannabis  pharma  startup  2017  Q4 
december 2017 by csrollyson
Uber's Use of Wickr Raises Questions About Ephemeral Messaging Apps | WIRED
Ephemeral messaging apps and legal governance, since their data, like #snapchat, disappears, unavailable for discovery
waymo  uber  lawsuit  Q4  2017  application  wickr  ephemeral  disappearing  data  discovery  law  governance  trade  secret 
december 2017 by csrollyson
This Is Why WeWork Is Buying Meetup | WIRED
Why Meetup agreed to be acquired by WeWork: to scale globally its community-building mission
meetup  wework  acquisition  q4  2017  analysis  mission  global  growth  entrepreneur  culture  facebook  community  trust  startup  cowork 
december 2017 by csrollyson
Musk Says He’ll Compete to Build O’Hare Express, Active Trans Says It’s a Low Priority – Streetsblog Chicago
This seems like a lot of trouble and complication for little gain; why not offer the rich private car upgrade service on the blue line instead?
chicago  transport  infrastructure  blog  urbanism  development  equality  2017  q4  ohare  airport 
december 2017 by csrollyson
Male rape in America: A new study reveals that men are sexually assaulted almost as often as women.
Exploring the concept of “rape”: men are sexually assaulted almost as oft as women in the USA
rape  sexuality  assault  reaearch  prison  women  men  guard  prisoner  children  FBI  definition  debunk  study  Q4  2017 
november 2017 by csrollyson
Roy Moore and the Republican Moral Dilemma - The Atlantic
Republicans: support Moore in hopes of another seat, or take the moral high ground and condemn him?
alabama  election  republican  dilemma  trump  sex  allegation  felony  Q4  2017  analysis  scandal  ethics 
november 2017 by csrollyson
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