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Predictions 2019: Customer Experience Comes Under Fire
Forrester's dour 2019 #customer #experience forecast: Unrealistic investments, shoddy business cases, and price wars in race to bottom.
customer  experience  adoption  transformation  prediction  analysis  measurement  2018  investment  results  business  case  demand  csr19  analyst  price  relationship 
june 2019 by csrollyson
Africa could be the next frontier for cryptocurrency | Africa Renewal
Why many Africans are poised to adopt #cryptocurrency in very high numbers: countries' currencies are very unstable
africa  crypto  currency  blockchain  2018  market  adoption  central  bank  failure  policy  inflation  economy  finance  internet 
june 2019 by csrollyson
Data Science and Ethnography: What’s Our Common Ground, and Why Does It Matter? - EPIC
Fascinating and useful: Explicitly juxtaposes #ethnography and #data #science and asks, "What can each discipline learn from the other?" #quantitative #qualitative #CX #research
ethnography  data  science  discussion  method  bias  analysis  discipline  comparison  q1  2018  customer  experience  research  quantitative  qualitative 
may 2019 by csrollyson
Study of Student Basic Needs [Food, Housing] | California State University 2018
Did you know? 42% students food insecure & 11% homeless in largest university system in the USA: California university system multisite study of #student #homelessness #food #insecurity
food  insecurity  homeless  student  university  college  2018  q1  study  survey  focus  group  csr19 
may 2019 by csrollyson
JACSW Prepares for Arrival of Unaccompanied Migrant Children in Chicago - JACSW - Jane Addams College of Social Work
In-service raises awareness of "unaccompanied" children in government custody who are resettled in Chicago ^cr @jacsw
university  social  work  UIC  2018  Q4  refugee  migrant  children  chicago  awareness  19eyz  immigration  comparison  germany  colombia  india 
april 2019 by csrollyson
Better patient experience hinges on improving financial journey
From the Duh Dept: To improve #patient #experience, transform #financial experience, transparency. BTW, firms can improve studies with #agile #digital #ethnography (it's more patient-centric ;^) #CX
healthcare  usa  patient  experience  finance  insurance  payer  stream  2018  survey  customer  Research 
april 2019 by csrollyson
How the New 'Atari' Movie Could Revolutionize Film Finance by Tokenization on the Blockchain
Alt #film #financing: How to use #blockchain to tokenize and finance various parts of your #independent film #producer #investor
blockchain  film  investing  video  toronto  festival  2018  19eyz  pioneer  alternative  investor  filmmaker  producer  Business 
march 2019 by csrollyson
So You Want to Be a Film Producer? Checking in with Producer Lauren McBride and "Selah and the Spades" | Sundance Institute
Her first indie film as producer: Lauren McBride on how Selah and the Spades came to be and #lessons #learned galore ^cr
indie  film  feature  story  producer  writer  investment  journey  college  2018  19eyz  bullsi  lessons  learned  production  script  budget 
march 2019 by csrollyson
The New Face of Audience Journey Mapping in Healthcare - Forum for Healthcare Strategists
POV espouses using "brand journalism" to reach consumers earlier in their decision journeys; cites 83% [all] customers access digital/web late in their journeys; 33% healthcare patients self-diagnose online
healthcare  marketing  customer  patient  experience  pointofview  journey  content  q3  2018 
march 2019 by csrollyson
How Integration Is Actually Working in Germany — Refugees Deeply
Concise review of Merkel's #refugee #integration initiatives + 4 areas for improvement #germany
refugee  host  germany  program  federal  state  government  coordination  review  2018  work  bank  results  19eyz  bullsi 
march 2019 by csrollyson
Paleo Diet Evidence
Concise rationale and description of the #paleo #diet major sources + links to studies
paleo  diet  summary  reference  literature  review  synopsis  q3  2018  history  whole  food  comparison  process 
march 2019 by csrollyson
How to Create Your Customer Journey Map and Optimize the Touchpoints
The importance of #touchpoints in #customer #journey #maps - How to use & optimize them, some good examples + map software suggestion #CX
customer  experience  journey  map  touchpoint  example  tools  software  retention  statistics  business  impact  csr19  q4  2018 
march 2019 by csrollyson
Great New Six Months post CAR-T – CLL Society
Doctor-patient talks about his CAR-T experience; Upenn "product" not yescarta nor kymriah
18sbx  sh1  ws3  bullsi  bullsi2  physician  patient  2018  cartcell 
february 2019 by csrollyson
How to create a customer journey map | MyCustomer
Solid all around: Why and how to build a #customer #journey #map + supporting artifacts #service #design #CX
customer  journey  map  howto  service  design  blueprint  stakeholder  q3  2018  value  proposition  collaboration  research  ethnography  social  media  interview 
february 2019 by csrollyson
5 Tools That Use Big Data For Social Media Optimization
Highly curated list of platforms that emphasize #bigdata in the #design & #engineering of their social analytics
social  media  data  analytics  big  design  engineering  q4  2018 
february 2019 by csrollyson
From “Incurable Cancer” to “Cancer Free” - How CAR T-Cell Immunotherapy Saved This 52-year old Lymphoma Patient
Interesting: seems like details are missing as post dated 2018 and it calls NHL "incurable" and "terminal" (misinformed CHP?)
sh4  sh1  example  cartcell  18sbx  2018  wisconsin 
february 2019 by csrollyson
Corbella: Boy’s life at risk simply because he lives in Alberta | Calgary Herald
Political fight to have CAR-T for boy in Alberta, which doesn't pay for care in other provinces (CAR-T trial in Toronto)
cartcell  canada  alberta  province  healthcare  insurance  clinical  trial  politics  q3  2018  toronto  18sbx  NHL  SH2 
february 2019 by csrollyson
CAR-T Therapy: Lifeline to A Cure? - Cancer Health
2 YESCARTA case studies for NHL and PMBCL patients highlight ATC interactions and patient and ATC physician quotes
patient  yescarta  casestudy  sh1  sh4  ATC  NHL  transplant  ASCT  radiation  referral  ws1  ws2  cartcell  18sbx  PMBCL  Q1  2018  bullsi2  bullsi 
january 2019 by csrollyson
Poland woman is cancer free after participating in clinical trial
Local news reports success at first patient of CSR-T at University Hospitals
nhl  cartcell  18sbx  q4  2018  remission  lymphoma 
january 2019 by csrollyson
People on the street: How do you feel about the new Target? | RogersEdge Reporter
Several Rogers Park & Edgewater residents opine on the new Target being built at Devon & Sheridan
business  realestate  development  Rogerspark  quote  q1  2018  target  small  big  19jam 
january 2019 by csrollyson
Gabe Gonzalez for 49th
Alderman candidate drops out of 2019 race
Rogerspark  politics  alderman  q3  2018  election  news  19jam 
january 2019 by csrollyson
Yellow vests movement - Wikipedia
Les manifs gilet jaunes: Good reference for #yellowvest protests in France: inequality, prices, economic reform brunt by poor, elite hijackkng of democracy: A shot heard around the world? #giletjaune
reference  protest  france  Q1  2019  q4  2018  government  fuel  oil  inequality  elite  giletjaune  yellowvest  police  demonstration  policy  school  student  global 
january 2019 by csrollyson
New Affordable Housing Project Breaks Ground in Rogers Park
Mentions 4 current affordable housing developments in Rogers Park, from Loyola perspective
affordable  housing  Rogerspark  19jam  apartment  example  realestate  development  Q4  2018  parking  resident 
january 2019 by csrollyson
Chicago's affordable housing ordinance is barely making a dent in shortage | Chicago Sun-Times
Chicago falls seriously short of its own affordable housing goals, the "Affordable Requirement Ordinance"
affordable  housing  chicago  government  goal  q4  2018  neighborhood  19jam 
january 2019 by csrollyson
Best dystopian movies of all time, ranked
One of many. interesting to see how people think of dystopia
dystopia  film  list  rank  Q4  2018 
december 2018 by csrollyson
Senators Sneak Illegalization of Israel Boycott into Budget Bill
Coattail bill would make it a crime to support boycotts of Israel: McCarthyesque?
exposé  israel  usa  boycott  palestine  example  Q4  2018  judaism  congress  bill 
december 2018 by csrollyson
Delay, Deny and Deflect: How Facebook’s Leaders Fought Through Crisis - The New York Times
How Sandberg and Zuckerberg act with expediency, not honesty, and harmed the firm [#Facebook is getting uglier like a tobacco company]
facebook  social  network  trust  crisis  russia  election  politics  lobbying  privacy  q4  2018  report  congress  investigation  executive  zuckerberg  backlash 
november 2018 by csrollyson
Amazon Go - Wikipedia
Intro article one of Amazon’s #retail concepts: stores in #Chicago #Seattle #SanFrancisco
amazon  retail  automation  Q4  2018  Chicago  sanfrancisco  seattle  pilot  smartphone  geofence  application  rollout  grocery  drug  model  usa 
november 2018 by csrollyson
6 Best Freelance Websites for Employers 2018
Small business website ranks "best" freelancing platforms
freelance  website  platform  comparison  upwork  guru  freelancer  smb  rank  2018 
october 2018 by csrollyson
Duplicitous Khashoggi Picked the Wrong Prince
Fascinating, very plausible debunk of western media coverage of Khashoggi murder
saudiarabia  politics  journalist  binladen  murder  Q4  2018  exposé  interview  king  israel  arab  debunk 
october 2018 by csrollyson
Brett Kavanaugh poised for confirmation as final vote approaches | US news | The Guardian
I agree with Jones. Kavanaugh’s conduct reflects behavior inappropriate for a Supreme Court judge. it suggests to me lack of confidence and faith
usa  metoo  supreme  court  Q4  2018  nomination  sexuality  abuse  government 
october 2018 by csrollyson
Kavanaugh clerk hire casts light on link to judge forced to quit in #MeToo era | US news | The Guardian
Useful background for Supreme Court culture; suggests widespread improper sexual culture in the courts
usa  court  supreme  scandal  sexuality  abuse  Q3  2018  culture 
october 2018 by csrollyson
Why Isn't Mark Judge Testifying Before the Senate? - The Atlantic
Wow: “Imagine how different the country would be if Kavanaugh’s defenders could extend their empathy for him to the average American who comes in contact with the criminal-justice system.”
supreme  court  nomination  Q3  2018  reflection  insight  analysis  exceptional  sexuality  metoo 
september 2018 by csrollyson
A Look At The Temp Agencies Of The Future
Startups compared to trad temp agencies, how they can be complementary
gig  ondemand  labor  agency  example  2018  contact  employment  work  reference 
september 2018 by csrollyson
Dawn of a new Armageddon - Bulletin of the Atomic Scientists
MUSTread: This could be any of us; I find it's a great story, and her action steps are doable. It's our future; let's not squander it. Please consider sharing. Thank you
nuclear  war  usa  russia  north  korea  hawaii  story  howto  politics  trump  putin  policy  2018  q3  q2 
august 2018 by csrollyson
BREAKING - CMS Misdirection: Two Troubling Decisions Damage Market Competitiveness, Does One Reversal Help?
How #pharma #drug prices are ballooning—and overwhelming *entire* state budgets: Massachusetts' example #healthcare
pharma  medicaid  massachusetts  example  price  q3  2018  pointofview  analysis  healthcare  use 
july 2018 by csrollyson
Survival of the Richest – Future Human – Medium
Sobering must-read: insight into fabulously wealthy hightech investor fears—and what they mean to you and me
hightech  billionaire  fear  security  apocalypse  climate  change  environment  professor  Q3  2018  csrblogcomment  imsight  reflection 
july 2018 by csrollyson
Five to Nine's Employee Experience is Changing the World of Work
WiSTEM founders talk about their platform, which aims to increase #community within firms #employee #engagement #culture
employee  engagement  entrepreneur  chicago  b2b  platform  analytics  intimacy  sociality  work  community  Q3  2018  incubator  women  culture 
july 2018 by csrollyson
Trump back-pedals on Russian meddling remarks after outcry | US news | The Guardian
#trump twists and squirms trying to be “nice” to #Putin while acquiescing to bipartisan retorts #kompromat
trump  russia  putin  summit  Q3  2018  backlash  kompromat 
july 2018 by csrollyson
The Rise of the Beer Can - The Atlantic
Brief history of the can as beer (and other) packaging + the environmental impact of bottles v cans
aluminum  can  beer  history  environment  impact  mineral  china  Q3  2018  australia 
july 2018 by csrollyson
What Nextdoor Reveals About America - The Atlantic
The truly local #nextdoor neighbor #social #network #SocialMedia
social  network  media  local  neighbor  nextdoor  Q3  2018  community  insight 
july 2018 by csrollyson
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