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Internet of Things Emerge Conference Chicago 2016 #IoT (with images, tweets) · csrollyson · Storify
Live tweets, phots + my notes of the Internet of Things Conf. in Chicago: learn how #IoT is changing our world
iot  conference  2016  q4  chicago  disruption  smart  device  big  data  artificial  intelligence  2cdo  ubiquitous  computing  2csra  2snr 
november 2016 by csrollyson
Are You and Your Company Ready for a Cyber World War? | DigitalNext - AdAge
USEFUL scenario for your own cyber disaster plan: Use it to increase your flexibility #kudos
cyber  attack  plan  2016  Q4  Newyorkcity  scenario  bank  computer  power  internet  cloud  wifi  2012  example  credit  card  market  stock  2cdo  2csra  2execguide  2egfb  2egtw  2snr  2sbs  cco 
october 2016 by csrollyson
Edsel - Wikipedia, the free encyclopedia
Old classic automotive case study of product launch failure, poor resesrch, management
marketing  brand  failure  history  automotive  ford  management  advertising  research  product  design  engineering  model  mix  pricing  casestudy  2csra  2csrollyson  2cdo 
september 2016 by csrollyson
IoT Platforms: Exploring 10 Dimensions of the IoT Technology Stack
Useful discussion of the components of #IoT #infrastructure and other components
iot  stack  network  application  adoption  howto  security  model  device  integration  2cdo  cdo  2csra  2snr 
september 2016 by csrollyson
Evolve or Die: What Banks, Like Dinosaurs, Must Do to Survive | Jason Henrichs | Pulse | LinkedIn
[commented] How the App Store has pulled the rug from under #banks' Web and #mobile presences #solsticefwd
csrblogcomment  bank  Financialservices  2016  Q3  mobile  transformation  disruption  apple  iphone  2csra  2cdo  cdo  cco 
september 2016 by csrollyson
Amazon plans to open a Chicago bookstore in Lakeview - Chicago Tribune
Customer experience lab transcends channels: @amazon goes retail in #chicago #lakeview #cx
book  retail  ecommerce  2016  q3  news  lakeview  chicago  customer  experience  store  digital  omni  channel  2csrollyson  2cdo  cco  sochap  2snr 
august 2016 by csrollyson
Articles | AFP
Not a pretty picture: #HCI/human factors meets #security & systems/policies very hard to use
human  centered  design  security  interview  password  fsi  engineering  social  media  Q3  2016  organization  change  I.T.  policy  hospital  example  workaround  2ghcj  2csrollyson  2snr  2cdo  cco  behavior  economics 
august 2016 by csrollyson
Shut Up and Listen, Will Ya? | Inc.com
[commented] How marketers can evolve and thrive: @tullman asserts listening is critical #socialmedia #marketing #experiential
marketing  social  media  csrblogcomment  q3  2016  pointofview  listen  prediction  software  tool  2csra  2cdo  cco  sochap  16ccc 
august 2016 by csrollyson
A New Wireless Hack Can Unlock 100 Million Volkswagens | WIRED
Oops! Millions #VW #Skoda #Audi vehicles worldwide exposed
To keyless entry, theft #connected #car
automotive  security  hack  Q3  2016  vw  key  theft  audi  skoda  global  radio  iot  smart  connected  car  snafu  2csra  2ghcj  2cdo  2execguide 
august 2016 by csrollyson
This Week's Top 20 Attacked Themes and Who is Attacking Them - Wordfence
Is your #WordPress theme on this list of "most attacked?" If yes, what to do #kudos @wordfence
wordpress  q3  2016  malware  attack  theme  list  rank  howto  2execguide  2csra  2csrollyson  2ghcj  2cdo  advice 
august 2016 by csrollyson
With Yahoo Bid, Verizon Gobbles Up the Past To Avoid an Obsolete Future | WIRED
Telecoms still fight the dumb pipe threat: #Verizon buys #Yahoo #acquisition #M&A
verizon  yahoo  acquisition  deal  Q3  2016  telecom  content  AOL  strategy  internet  2cdo  2csra  2snr  2sbs 
july 2016 by csrollyson
How Does Customer Development Model Work?
Summary of the vaunted #customer #development #model | #Ethnographic research is a useful #hack
lean  startup  customer  development  model  reference  experience  product  strategy  research  2csra  2cdo  2csrollyson  2snr  2sbs  Ethnography 
june 2016 by csrollyson
Vista Equity Partners Acquires Marketo
#Marketing #automation matures: #marketo in saas rollup deal
marketing  automation  saas  software  acquisition  Q2  2016  news  rollup  maturity  cmo  2cdo  2csra  cco  sochap 
june 2016 by csrollyson
Society for Participatory Medicine
Epicenter of global #participatory #medicine movement in #healthcare
medicine  healthcare  patient  physician  provider  movement  participation  cco  2cdo  2csra 
may 2016 by csrollyson
Describing Personas — Medium
[commented] The dangers of using artificial demographics in #user #experience #design #research
csrblogcomment  design  experiential  social  media  marketing  persona  journey  research  analysis  howto  user  empathy  cx  experience  sochap  2csra  cco  2cdo 
may 2016 by csrollyson
Merchandise Mart: The Epicenter of Chicago Tech | Chicago Inno
Reflection on #Chicago's changing economy, from furniture to #hightech | @1871chicago role
chicago  hightech  realestate  q2  2016  startup  entrepreneur  incubator  accelerator  history  economy  2csra  2cdo  sochap  2sbs  2snr 
may 2016 by csrollyson
Like It or Not, “Smart Drugs” Are Coming to the Office
#Ethics issue: Using #drugs off-prescription to boost mental function. How is this different from #doping?
smart  performance  drugs  pharma  doping  ethics  management  philosophy  work  home  life  balance  policy  q2  2016  university  culture  2ghcj  2sochap  2cco  2cdo 
may 2016 by csrollyson
The Gig Economy Is Powered by Old People - Bloomberg View
New way of analyzing surveys reveals #boomers a major factor in gig economy, #obamacare link
employment  q2  2016  analysis  study  research  usa  free  agency  freelance  gig  economy  boomer  geny  government  survey  2ghcj  Statistics  comparison  healthcare  obamacare  affordable  care  act  2csra  2cdo  2sbs 
may 2016 by csrollyson
Is Employee Development The Most Neglected Management Function? - Forbes
[commented how to go even higher] Too many managers don't tap these gold rules of building strong teams
employee  engagement  experience  csrblogcomment  management  howto  development  q2  2016  pointofview  cco  2cdo  2csra 
may 2016 by csrollyson
Some fairy tales may be 6000 years old | Science | AAAS
Applying #analytics to #fairy #tales, tracing #culture thru language trees + why tales endure
evolution  asia  europe  folklore  fairy  tale  analytics  analysis  language  culture  paleo  ancestral  research  2016  mysticism  family  anthropology  reflection  2ghcj  2csrollyson  2cdo  2csra 
april 2016 by csrollyson
Global Surveillance Law Security Comparison Tool
Useful tool globally compares surveillance law by jurisdiction/type/topic
law  legal  tool  surveillance  global  comparison  website  country  security  government  2ghcj  2csrollyson  2csra  2cdo  2snr 
april 2016 by csrollyson
DAS DEAD BRAND
[commented] Riffs on @VW #dieselgate and its impact on the brand
vw  scandal  pointofview  brand  snafu  2016  diesel  software  engineering  emission  cheat  Speculation  csrblogcomment  2sbs  trust  executivesochap  cco  2cdo  cmo  2snr 
april 2016 by csrollyson
Panama Papers: Email Hackable via WordPress, Docs Hackable via Drupal - Wordfence
Analysis of #PanamaPapers #hack: How attacker entered #LawFirm #WordPress > #email > #enterprise documents
wordpress  panama  papers  Q2  2016  security  hack  analysis  casestudy  law  professional  services  firm  email  credential  login  plugin  database  drupal  2snr  2csra  2ghcj  2sbs  2cdo 
april 2016 by csrollyson
London pub customers pranked by bank - YouTube
FUNNY video spoofs banks: pub servers act like bank associates, shocking #customers #experience
bank  Financialservices  uk  pub  video  satire  advertising  2016  q2  juxtaposition  comparison  customer  experience  service  organization  privacy  surcharge  humor  banking  2bsb  2snr  cco  2cdo 
april 2016 by csrollyson
Responsibility for Vehicle Security and Driver Privacy in the Age of the Connected Car
Analyst @IDC on #privacy, #security, #safety issues with #connected #autonomous car that dampen adoption
connected  car  autonomous  report  security  privacy  idc  Q1  2016  safety  smartphone  assistance  liability  reference  friction  adoption  fear  2cdo  2csra 
april 2016 by csrollyson
Disruptive trends that will transform the auto industry | McKinsey & Company
8 disruptors in #automotive: market segments, competitors, behavior #sharing #autonomous #connectedcar
trend  report  analysis  mckinsey  2016  Q1  connected  car  automotive  disruption  sharing  autonomous  selfdrive  value  chain  hightech  city  mobile  market  electric  vehicle  competition  reference  2snr  2csra  2cdo 
april 2016 by csrollyson
How to Build Apps for Smart Cars
USEFUL: 4 types of #ConnectedCar application development - #cars as #smartphone accessories #IoT #smart
connected  car  automotive  mobile  application  development  insight  vehicle  system  OBD  IVI  reference  IoT  2cdo  2csra 
april 2016 by csrollyson
Google Is Now Alphabet, And That Spells Big Things For Healthcare - Forbes
POV on why Google-now-Alphabet will be big in #healthcare - It can use its #analytics to disrupt
google  alphabet  healthcare  pointofview  q2  2016  disruption  biotech  life  science  personalized  medicine  venture  strategy  big  data  analytics  2sbs  2cdo  2snr 
april 2016 by csrollyson
Starbucks' CTO brews personalized experiences | CIO
New CIO @Starbucks shares how they're using #BigData & #mobile to drive #customer #experience #retail
starbucks  big  data  personal  experience  customer  loyalty  retail  coffee  restaurant  fastfood  cio  service  example  pioneer  mobile  application  cco  2cdo  2csra  sochap  2snr 
april 2016 by csrollyson
Christopher S. Rollyson
#CMO & #marketing #transformation | Christopher S. Rollyson posts at MENG|Marketing Executives Network Group
cmo  transformation  marketing  thought  leadership  csr  association  blog  social  business  media  digital  customer  experience  disruption  guide  2cdo  2csra  2sbs 
april 2016 by csrollyson
BMW ConnectedDrive : Overview
Home: #ConnectedDrive for @BMW smart car that's connected to your #smartphone #smarthome to make life easier
website  summary  smart  car  automotive  IoT  ubiquitous  computing  transport  brand  smartphone  home  customer  experience  driver  travel  2cdo  cdo  digital  transformation  2csra  2snr  2execguide  future  2csrollyson 
march 2016 by csrollyson
Apple News is now open to just about anyone
New content platform includes SMBs, SMEs, offers #native #advertising & basic #analytics
apple  news  application  publisher  Q1  2016  feature  product  content  platform  advertising  smb  native  analytics  2cdo  cmo  2csra  2execguide 
march 2016 by csrollyson
Dan Ariely Interview, Part I -- A Primer on Behavioral Economics | The Best Schools
Excellent start to #behavioral #economics which is used to design social environments & technology interfaces
behavior  economics  interview  pioneer  reference  exceptional  research  book  human  sociology  finance  government  policy  design  society  pointofview  sochap  cco  service  2cdo 
march 2016 by csrollyson
Does Apple Use Jobs-to-be-Done — Jobs To Be Done — Medium
Riff on #Apple focus on #customer #experience & user-focused #design shows how #JobsToBeDone works
JTBD  example  Apple  design  powerbook  history  pioneer  customer  experience  reference  Q3  2015  reflection  cco  sochap  2csra  2cdo 
march 2016 by csrollyson
Ethnography » Interaction Design Foundation
Excellent reference on ethnography from a maker/creator/designer perspective
ethnography  reference  design  interaction  training  education  cco  2cdo  sochap  experiential 
march 2016 by csrollyson
Could water be the next economic development disrupter?
#Water #infrastruction impact on economic development—right now: What's your strategy?
water  economy  development  pointofview  strategy  industry  employer  q1  2016  city  government  treatment  plant  infrastructure  2ghcj  2csra  2cdo 
march 2016 by csrollyson
Obama: The Ultimate SXSW Brand Activation | DigitalNext - AdAge
Reflecting on the power of experiential marketing at SxSW; wish they'd shared more beef on "presidential mktg"
Q1  2016  obama  sxsw  experiential  marketing  event  pointofview  brand  f2f  offline  online  2csra  2snr  2cdo 
march 2016 by csrollyson
Caring for Older Adults in a Value-Based Model
Inspiring startup revolutionizing #healthcare - They Improve outcomes for poor elderly patients by caring more & cutting cost
healthcare  chicago  disruption  startup  elderly  medicare  medicaid  model  outcome  patient  provider  customer  experience  operations  physician  nurse  2016  q1  clinic  2sbs  2cdo  cco 
march 2016 by csrollyson
Amazon uses shock tactic to stop thefts at warehouses - BBC News
Amazon uses video surveillance to scare warehouse #employee, to stop shrinkage. destroys #trust #fail #engagement
trust  relationship  employer  employee  surveillance  Q1  2016  news  amazon  video  retail  warehouse  operations  shrinkage  theft  social  engagement  experience  cco  sochap  example  2cdo  2csra 
march 2016 by csrollyson
Tunisia Puts Nation's Currency on the Blockchain
Tunisia creates "eDinar" and #Android app makes e-currently a reality in 2016
q1  2016  blockchain  tunisia  bitcoin  economy  android  mobile  application  2ghcj  2cdo  2csra  2execguide 
march 2016 by csrollyson
Social Media Is No Longer A Marketing Channel, It's A Customer Experience Channel - Forbes
[Commented] Why #SocialMedia should be practiced as a way to listen and related to people, not marketing
customer  experience  social  media  q1  2016  pointofview  csrblogcomment  employee  engagement  service  cmo  sochap  cco  2cdo  cdo 
march 2016 by csrollyson
Why Customer Success Means the End of Salespeople | Brian de Haaff | LinkedIn
[commented]Great example of #customer #experience embedded in firm culture: their CS team not driven by $$ but desire to help
customer  success  experience  example  software  b2b  sales  outcome  exceptional  sochap  csrblogcomment  travel  journey  mission  2016  Q1  cco  cdo  2cdo 
february 2016 by csrollyson
The 21st Century Philosophers | Fast Forward | OZY
MUSTread: How AI & robotics demand reframing philosophy & ethics as active future-focused disciplines
technology  philosophy  reflection  siliconvalley  artificial  intelligence  robot  legal  future  past  2cdo  cdo  cco  2ghcj 
january 2016 by csrollyson
Capturing value from future transportation technologies | Deloitte University Press
MUSTread: Analyzes scenarios for converging mobility: vehicle, device, IoT; O/S business models, opportunities built on #trust Thx @jhagel
mobile  IoT  strategy  vision  2016  Q1  automotive  smartphone  Operating_systems  sharing  fleet  Autonomous  vehicle  agent  big  data  cdo  2cdo  transport  uber  apple  google  analysis  hightech  2ghcj  thoughtleadership  trust  business  model  value  proposition 
january 2016 by csrollyson
How the NSA uses behavior analytics to detect threats | CIO
NSA #cloud #security follows #amazon practices, adds proprietary #behavior #analytics to detect exceptions
government  security  cloud  q4  2015  nsa  survelllance  internal  external  behavior  analytics  big  data  clearance  permission  cio  interview  2cdo  2csra 
december 2015 by csrollyson
Digital transformation strategy | Deloitte University Press
Deloitte/MIT research survey on #digital #transformation: using social mobile big data to change business
digital  transformation  research  survey  deloitte  2015  social  mobile  analytics  big  data  cloud  cdo  2cdo  reference 
december 2015 by csrollyson
The 6 Rings Of The Modern Customer Experience - Forbes
Assert importance of #customer #experience & offers 6 organizational arenas and breakdowns #cx #cdo
customer  experience  organization  silo  dysfunction  Q3  2015  pointofview  crm  technology  social  media  service  2cco  cco  cdo  omni  channel  2cdo 
december 2015 by csrollyson
The Buy Button Is the Most Important Icon on the Internet | WIRED
Simple timeline of the "buy button" which tries to decrease friction of buying
ecommerce  mcommerce  button  2015  Q3  interface  design  timeline  adoption  2cdo  2cco 
november 2015 by csrollyson
HBR Making Customer Centric Strategy Take Hold
Summary of #customer #experience CxO report w some useful enterprise examples #cx
customer  experience  report  2015  Statistics  centricity  cco  2cco  vendor  university  example  2cdo  2csra 
november 2015 by csrollyson
8 Cities That Show You What the Future Will Look Like | WIRED
How #BigData is enabling a new era of #design of cities worldwide: short examples
q4  2015  city  development  design  architecture  culture  big  data  example  nairobi  sanfrancisco  losangeles  shanghai  medellin  mecca  dubai  2cco  2cdo  2ghcj  2csra 
october 2015 by csrollyson
Customer Experience Management Using Social Media
Excellent example of an organization evolving in the #digital #social era; @WellsFargo #socialbusiness journey
experiential  social  media  example  bank  Financialservices  q4  2015  interview  wellsfargo  2sbs  2snr  customer  experience  2cdo  2csra 
october 2015 by csrollyson
Service Design: A Marketer's Secret Weapon
SUPERB Intro to #service #design for CMOs: valueprop + key tools, examples #kudos @challis
service  design  marketing  artifact  reference  customer  experience  organization  journey  delivery  exceptional  2cco  2cdo  cco  cdo  value  proposition  career 
october 2015 by csrollyson
Ten Ways To Improve The Customer Experience Of Air Travel - Forbes
Horrible #CX flying @united fr Mumbai>NJ + suggests to improve #customer #experience
airline  customer  Experience  Q4  2015  list  india  united  class  food  airport  security  service  experiential  delay  flight  attendant  alienation  travel  2cdo  2ghcj 
october 2015 by csrollyson
New CTO role at Starbucks reflects rise of digital business
Asserts @starbucks recognizes that #digital will grow its portion of #customer #experience
digital  customer  Experience  cdo  starbucks  q4  2015  cloud  value  proposition  cio  executive  2cdo 
october 2015 by csrollyson
No Brand Worshipped by Accident | Value of customer loyalty infographic
Useful stats on customer experience, loyalty & business value in retail context Thx @jeannebliss
customer  experience  loyalty  uk  statistics  trust  relationship  service  sales  brand  NPS  social  media  email  infographic  value  proposition  retail  cco  2cco  2cdo  cdo 
october 2015 by csrollyson
Personalisation is key to increasing customer loyalty - raconteur.net
The new table stakes: Using software to get personal w #customers in #retail #cx
retail  q3  2015  uk  personalization  social  media  big  data  ecommerce  cdo  2cdo  customer  experience  cco  2cco  sochap  2sochap 
october 2015 by csrollyson
Five Lessons Learned at the CRM Evolution (Oracle Social Spotlight)
Oracle gets the #customer #experience revolution: juicy adoption stats fr @gartner
customer  Experience  service  Q4  2015  Profit  vision  vendor  crm  Statistics  transformation  cco  cdo  2cdo  2csra  2snr 
october 2015 by csrollyson
Expand Customer Listening with Your Customer's Unaided Feedback - Customer Bliss
How to get full-spectrum #customer #experience feedback—and use it to create real change #kudos #cx
customer  experience  organization  howto  social  media  call  center  pointofview  q3  2015  sales  marketing  2cdo  2cco  2csra  2sbs 
october 2015 by csrollyson
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