recentpopularlog in

csrollyson : 2chcuo   14

Prototyping Tools | Cooper
SUPERB interactive grid comparison of #prototypingtools for #service #design #ux #kudos @cooper
service  design  prototype  tool  comparison  q3  2015  howto  usecase  2chcuo  2csra  software 
september 2015 by csrollyson
Improve Customer Experience in Healthcare
Superb #customer #experience #healthcare case study: research, stats, results; example of cancer patients
healthcare  customer  experience  casestudy  uk  cancer  research  statistics  model  performance  results  cco  strategy  2chcuo  medicine  q2  2014  service  design  stgr  2csra 
september 2015 by csrollyson
ANZ’s Customer Experience Strategy Reaps Lasting Rewards | Loyalty360.org
Bank #customer #experience case study focuses on easier banking; summarizes transformation process+results #cx
casestudy  banking  customer  experience  service  design  relationship  touchpoint  q4  2014  australia  2chcuo  2sbs  cco  strategy  asia 
september 2015 by csrollyson
Do You Believe Customers are an Asset…Or a Cost Center? - Customer Bliss
[comment] Superb cases of how trusting #retail customers boosts business- w numbers- cycling+furniture in comments
customer  experience  casestudy  retail  cycling  furniture  statistics  trust  relationship  life  value  2chcuo  2sbs  csrblogcomment  cco 
september 2015 by csrollyson
Journey Mapping the Customer Experience: A USA.gov Case Study
Excellent step-by-step description of gov't mapping for 1 persona + good pics, example #UX #CX #kudos
customer  experience  service  design  casestudy  government  journey  map  q3  2015  infographic  2chcuo  exceptional  website  call  center  email  interaction  cco 
september 2015 by csrollyson
Oracle cross channel customer experience Celcom case study
2 #omnichannel case studies on Oracle; nice detail of customer journey incl. #socialmedia #retail #callcenter...
omni  channel  customer  experience  casestudy  oracle  enterprise  software  retail  call  center  website  mobile  social  media  2chcuo  cco 
september 2015 by csrollyson
Why Customers Equate Your Brand With User Experience
[commented]Useful summary on #customer #experience considerations and scope
cco  brand  marketing  howto  customer  Experience  csrblogcomment  summary  touchpoint  service  design  Q3  2015  cmo  2chcuo 
september 2015 by csrollyson
Hamburger Menu: Handy Tool or Useless Icon?
Hysterical: solid argument w testing BUT they have a hamburg in their logo! ;^)
ux  design  user  experience  mobile  web  menu  Q2  2015  2chcuo 
september 2015 by csrollyson
Why Should B2C Companies Have All the Fun?
Creates a compelling argument for B2B firms to pursue #CX transformation, discusses valueprop, offers stats
cco  b2b  customer  client  Experience  comparison  value  proposal  strategy  model  analysis  2chcuo 
september 2015 by csrollyson
How to Be a Great Chief Customer Officer
Great summary of CCO doyenne Bliss in which she outlines 5 ways to create value from CX transformation
cco  pointofview  howto  pioneer  organization  transformation  customer  Experience  strategy  2chcuo 
september 2015 by csrollyson
Digital Experience Strategy Case Study: Esri | Connective DX
Vendor CCO case study shows nice detail; CX evolution of global geodata provider
cco  strategy  customer  Experience  casestudy  vendor  software  roadmap  cms  content  2chcuo 
september 2015 by csrollyson
What Is Customer Experience? | Inc.com
Insight on how CMOs need to rethink "brand" "customer" "product": Experience is post-product customer collaboration #kudos
customer  experience  list  insight  summary  video  empowerment  digital  community  social  business  media  collaboration  knowledge  q1  2014  pointofview  network  complexity  CMO  marketing  CDO  disruption  transformation  2cdo  cco  2chcuo 
january 2014 by csrollyson

Copy this bookmark:





to read