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McKinsey Launches North American Digital Capability Center at DMDII
Midwest SMB/SME is digitizing & globalizing: New COC combines consulting & shop floor
chicago  manufacturing  digital  q2  2017  news  mckinsey  collaboration  partner  2sbs  transformation  economy 
june 2017 by csrollyson
Americans Still More Confident in Small vs. Big Business | Gallup
"Big business regularly ranks near the bottom in confidence among major U.S. institutions"
brand  enterprise  corporate  smb  small  business  trust  2015  Statistics  usa  culture  2csrollyson  sochap  cco  2sbs 
october 2016 by csrollyson
Are You and Your Company Ready for a Cyber World War? | DigitalNext - AdAge
USEFUL scenario for your own cyber disaster plan: Use it to increase your flexibility #kudos
cyber  attack  plan  2016  Q4  Newyorkcity  scenario  bank  computer  power  internet  cloud  wifi  2012  example  credit  card  market  stock  2cdo  2csra  2execguide  2egfb  2egtw  2snr  2sbs  cco 
october 2016 by csrollyson
10 Primal-Friendly Tips from Wise People Throughout History | Mark's Daily Apple
Fun list of 10 "think different" wellness/food pioneers: Which ones do you know? #paleo
history  culture  wellness  primal  paleo  health  list  2csrollyson  2execguide  2sbs 
august 2016 by csrollyson
Analytics Dilemma – POC Vs POV? | Prashant Rao | Pulse | LinkedIn
[commented] How value from #analytics moves along the competency curve: descriptive > predictive > prescriptive
big  data  analytics  pointofview  csrblogcomment  q3  2016  business  case  value  proposition  2csra  2sbs  2snr 
august 2016 by csrollyson
Google Investigation: Ad Injection Is Affecting Millions | Digital - AdAge
#PPI networks #malware by another name: @google report has the latest #ux #cx
q3  2016  google  report  advertising  injection  user  experience  malware  yahoo  skype  opera  PPI  cco  2snr  2execguide  2sbs  2csra 
august 2016 by csrollyson
Bill Gates, Warren Buffett, and Oprah Winfrey All Use the 5-Hour Rule | Inc.com
Obvious but too oft forgotten: Create space for yourself, don't allow yourself to merely respond to stimuli
productivity  reading  thinking  reflection  pointofview  q3  2016  behavior  howto  2sbs  2csra 
august 2016 by csrollyson
Why Smart Cars Are Stupid | Inc.com
Excellent tonic for #smart #autonomous #connected #car enthusiasts #iot @tullman
debunk  connected  car  autonomous  iot  smart  q2  2016  pointofview  road  safety  traffic  2csra  2csrollyson  2sbs  2snr 
july 2016 by csrollyson
Uber is fucked. — Medium
POV: How #autonomous #car will asphyxiate #carsharing #connected
connected  car  autonomous  pointofview  q3  2016  uber  lyft  oem  automotive  business  strategy  mobility  core  competency  2csra  2csrollyson  2sbs  2snr 
july 2016 by csrollyson
With Yahoo Bid, Verizon Gobbles Up the Past To Avoid an Obsolete Future | WIRED
Telecoms still fight the dumb pipe threat: #Verizon buys #Yahoo #acquisition #M&A
verizon  yahoo  acquisition  deal  Q3  2016  telecom  content  AOL  strategy  internet  2cdo  2csra  2snr  2sbs 
july 2016 by csrollyson
Tacit knowledge - Wikipedia, the free encyclopedia
Great starter post on tacit knowledge, which is a key focus of #ethnographic #research of #socialmedia
knowledge  management  tacit  reference  explicit  comparison  social  network  experiential  2csra  cco  2sbs  2snr 
july 2016 by csrollyson
Trend Lines Are Mathematically Absurd - June 29, 2016 - Zacks.com
How trend lines mislead #markets #statistics #prediction #kudos @kevinbcook
graph  market  research  usability  Statistics  debunk  q2  2016  mathematics  prediction  2ghcj  2sbs  2snr  video 
july 2016 by csrollyson
How Does Customer Development Model Work?
Summary of the vaunted #customer #development #model | #Ethnographic research is a useful #hack
lean  startup  customer  development  model  reference  experience  product  strategy  research  2csra  2cdo  2csrollyson  2snr  2sbs  Ethnography 
june 2016 by csrollyson
This free iOS app makes it dead simple to unsubscribe from email blasts | CIO
Mass unsubscribe annoying email: What happens to #trust transgressors #content #marketing
email  management  unsubscribe  application  iphone  ios  q2  2016  automatic  content  marketing  2sbs  2snr  sochap  cmo  2csra  trust 
june 2016 by csrollyson
This is not selling! Stop Annoying Me on LinkedIn - Alice Heiman, LLC
[comment]Useful example of #bad #manners on #LinkedIn: @aliceheiman fights impersonal "selling" #kudos
linkedin  2016  q2  pointofview  example  sales  busdev  csrblogcomment  relationship  customer  experience  b2b  software  development  services  2csra  2execguide  2snr  2sbs 
may 2016 by csrollyson
Merchandise Mart: The Epicenter of Chicago Tech | Chicago Inno
Reflection on #Chicago's changing economy, from furniture to #hightech | @1871chicago role
chicago  hightech  realestate  q2  2016  startup  entrepreneur  incubator  accelerator  history  economy  2csra  2cdo  sochap  2sbs  2snr 
may 2016 by csrollyson
The Gig Economy Is Powered by Old People - Bloomberg View
New way of analyzing surveys reveals #boomers a major factor in gig economy, #obamacare link
employment  q2  2016  analysis  study  research  usa  free  agency  freelance  gig  economy  boomer  geny  government  survey  2ghcj  Statistics  comparison  healthcare  obamacare  affordable  care  act  2csra  2cdo  2sbs 
may 2016 by csrollyson
A New Growth Theory — Work Futures
[commented] Rethinking "the firm" in today's pervasive networked ecosystem: How to thrive
economics  network  industrial  knowledge  economy  csrblogcomment  q2  2016  pointofview  transaction  cost  platform  firm  customer  partner  reflection  vision  2snr  2csra  2sbs  sochap 
may 2016 by csrollyson
The silly things B2B marketers say | The Drum
Debunking common misconceptions rife in #b2b #marketing
b2b  marketing  pointofview  q2  2016  b2c  comparison  email  Statistics  emotion  debunk  2sbs  2snr  2csra 
may 2016 by csrollyson
Trump and the Lord’s Work - The New York Times
USA politics reflects the global lack of leadership & ensuing frustration; We can embrace the Knowledge Economy creatively
usa  politics  republican  pointofview  economy  transformation  disruption  sochap  collaboration  policy  healthcare  trade  innovation  2ghcj  2sbs 
may 2016 by csrollyson
DAS DEAD BRAND
[commented] Riffs on @VW #dieselgate and its impact on the brand
vw  scandal  pointofview  brand  snafu  2016  diesel  software  engineering  emission  cheat  Speculation  csrblogcomment  2sbs  trust  executivesochap  cco  2cdo  cmo  2snr 
april 2016 by csrollyson
Panama Papers: Email Hackable via WordPress, Docs Hackable via Drupal - Wordfence
Analysis of #PanamaPapers #hack: How attacker entered #LawFirm #WordPress > #email > #enterprise documents
wordpress  panama  papers  Q2  2016  security  hack  analysis  casestudy  law  professional  services  firm  email  credential  login  plugin  database  drupal  2snr  2csra  2ghcj  2sbs  2cdo 
april 2016 by csrollyson
Google Is Now Alphabet, And That Spells Big Things For Healthcare - Forbes
POV on why Google-now-Alphabet will be big in #healthcare - It can use its #analytics to disrupt
google  alphabet  healthcare  pointofview  q2  2016  disruption  biotech  life  science  personalized  medicine  venture  strategy  big  data  analytics  2sbs  2cdo  2snr 
april 2016 by csrollyson
Review Strategies and the Customer Experience | Sandhill
Solid advice: #Customer #experience and #reviews: How firms can mitigate risks, earn rewards
customer  experience  review  howto  analysis  vendor  thought  leadership  q2  2016  ugc  product  service  trust  call  center  fake  sochap  2execguide  2eglii  2sbs  2snr  cmo  cco  marketing  advice 
april 2016 by csrollyson
Christopher S. Rollyson
#CMO & #marketing #transformation | Christopher S. Rollyson posts at MENG|Marketing Executives Network Group
cmo  transformation  marketing  thought  leadership  csr  association  blog  social  business  media  digital  customer  experience  disruption  guide  2cdo  2csra  2sbs 
april 2016 by csrollyson
Why Do Advertisers Continue to Get This Wrong?* | Yi Shun Lai | LinkedIn
[commented] Gentle polemic on gender stereotypes in ads: How ads for commoditized products can win
advertising  broadcast  radio  pointofview  anger  gender  stereotype  q1  2016  linkedin  bar  sport  restaurant  marriage  men  women  cco  cmo  2snr  2sbs  2csra 
march 2016 by csrollyson
How Attackers Gain Access to WordPress Sites - Wordfence
MUSTread if you host #WordPress instances/sites: Attacker stats + how-to checklist for keeping secure
wordpress  security  survey  Statistics  q1  2016  howto  guide  plugin  bruteforce  blog  software  platform  website  malware  phishing  hack  theme  hosting  exceptional  list  2csra  2execguide  2sbs  2eglii  2snr 
march 2016 by csrollyson
On how terrible life might be after antibiotics
[commented] Call for leadership in #healthcare on #antibiotics overuse #kudos @griffinrmyers
medicine  infection  antibiotic  pointofview  q1  2016  csrblogcomment  climate  change  tragedy  commons  economy  psychology  hospital  healthcare  globalization  2ghcj  2cco  2sbs  2csra  2csrollyson 
march 2016 by csrollyson
Caring for Older Adults in a Value-Based Model
Inspiring startup revolutionizing #healthcare - They Improve outcomes for poor elderly patients by caring more & cutting cost
healthcare  chicago  disruption  startup  elderly  medicare  medicaid  model  outcome  patient  provider  customer  experience  operations  physician  nurse  2016  q1  clinic  2sbs  2cdo  cco 
march 2016 by csrollyson
Waze introduces Transport SDK - ReadWrite
@Waze expands thru platform play, penetrates B2B logistics ecosystem via SDK
transport  waze  crowdsourcing  big  data  truck  logistics  news  q1  2016  platform  2sbs  network 
february 2016 by csrollyson
Why you can't ignore Glassdoor | Jennifer Jones Newbill | LinkedIn
SURPRISE: @Dell finds #employee reviews #trust worthy #engagement Thx @jennifernatdell
employee  engagement  trust  glassdoor  social  media  casestudy  example  dell  howto  sochap  reference  review  employer  2sochap  2sbs  2snr  2csra 
december 2015 by csrollyson
Beyond Engagement: The Value of Experience in Employee Advocacy | Social Media Today
Case study: How SAP empowered its employees on #SocialMedia and build advocacy #kudos @sarahgoodall
social  media  employee  advocacy  empowerment  case  study  hightech  q2  2015  program  2sochap  2sbs 
december 2015 by csrollyson
Social Advocacy Benefits For Both Employer & Employee | Sarah Goodall
[commented] Solid advice on #employee #advocacy + survey of professional services firms
employee  engagement  advocacy  csrblogcomment  q4  2015  marketing  study  survey  social  media  sochap  2sochap  2sbs 
december 2015 by csrollyson
Blog-Socially Savvy
Firm guides clients in using #SocialMedia for sales, other business outcomes
social  business  employee  sales  advocacy  vendor  professional  services  firm  blog  marketing  2sbs 
december 2015 by csrollyson
The battle to bring your own app - CIO
Useful primer on #BYOA (Bring Your Own Application), totally enabled by #cloud
BYOA  CIO  q1  2015  consumerization  enterprise  cloud  IT  policy  governance  security  productivity  2csra  2snr  2sbs 
december 2015 by csrollyson
Employee Engagement: The Complete Guide
Useful overview of #employee #engagement: stats on business impact + 10-point definition
sochap  employee  engagement  reference  howto  vendor  2sbs  2sochap  definition 
december 2015 by csrollyson
Employee Engagement Definition - Kevin Kruse
Easy-to-understand comparison between engagement and satisfaction + examples of engaged employees
employee  engagement  definition  video  reference  sochap  2sochap  2sbs 
december 2015 by csrollyson
Employee Engagement | Gallup Topic
Superb trove of #Gallup research on (mostly) USA employer-employee relationships: #careers, leadership & productivity
employee  engagement  reference  research  thought  leadership  job  career  management  performance  Merger  organization  change  survey  trust  relationship  productivity  2sbs 
december 2015 by csrollyson
Social Digital Transformation | Crimson Hexagon
#Socialbusiness post cites examples and outcomes but isn't digital transformation
Q2  2015  digital  transformation  social  business  media  intelligence  human  resources  recruiting  customer  service  sales  collaboration  2sbs 
november 2015 by csrollyson
The 8 Signs of the Coming Job-Apocalypse
[commented] Powerful POV on bifurcating employment situation, alienation, lack of trust, fear > how to adapt
career  pointofview  csrblogcomment  q4  2015  employer  employee  management  executive  trust  relationship  job  enterprise  2sochap  fear  2sbs 
october 2015 by csrollyson
Customer Experience Management Using Social Media
Excellent example of an organization evolving in the #digital #social era; @WellsFargo #socialbusiness journey
experiential  social  media  example  bank  Financialservices  q4  2015  interview  wellsfargo  2sbs  2snr  customer  experience  2cdo  2csra 
october 2015 by csrollyson
101 Customer Service Quotes To Better Your Business
What's your favorite? Rare, truly good quotes on #service and #customer #experience Kudos @skipprichard #fb
customer  experience  cco  2csrollyson  quote  list  social  business  experiential  inspiration  2sbs  2snr  2csra 
october 2015 by csrollyson
Expand Customer Listening with Your Customer's Unaided Feedback - Customer Bliss
How to get full-spectrum #customer #experience feedback—and use it to create real change #kudos #cx
customer  experience  organization  howto  social  media  call  center  pointofview  q3  2015  sales  marketing  2cdo  2cco  2csra  2sbs 
october 2015 by csrollyson
ANZ’s Customer Experience Strategy Reaps Lasting Rewards | Loyalty360.org
Bank #customer #experience case study focuses on easier banking; summarizes transformation process+results #cx
casestudy  banking  customer  experience  service  design  relationship  touchpoint  q4  2014  australia  2chcuo  2sbs  cco  strategy  asia 
september 2015 by csrollyson
Do You Believe Customers are an Asset…Or a Cost Center? - Customer Bliss
[comment] Superb cases of how trusting #retail customers boosts business- w numbers- cycling+furniture in comments
customer  experience  casestudy  retail  cycling  furniture  statistics  trust  relationship  life  value  2chcuo  2sbs  csrblogcomment  cco 
september 2015 by csrollyson
Disruption by Trusted Advisors
[commented] Riffing on disruptive business model, a holistic "trusted advisor" + disruption to retail, brand
business  strategy  trust  service  product  vision  infomediary  q2  2015  consultant  advocate  2sbs  model  big  data  IoT  customer  experience  client  retail  cco  csrblogcomment 
august 2015 by csrollyson
How to Build an SEO Optimized Web Page
The most succinct beginner SEO tips I've seen, mostly told via infographics #kudos
SEO  search  engine  optimization  howto  infographic  guide  beginner  tool  reference  tips  2snr  2sbs  website  mobile  design  2execguide 
august 2015 by csrollyson
We (Now) Recognize Cory Booker, the Tweeting Senator From NJ | WIRED
Governing #newjersey more effectively using #twitter + reflections on why Congress so slow to adopt
politics  newjersey  twitter  natural  disaster  social  media  citizen  2ghcj  2snr  2sbs 
august 2015 by csrollyson
Beyond the Click: What’s Truly Driving Your Conversion Rate?
#SocialMedia #5 most critical factor in brand reputation, after product quality, cost, customer svc
q3  2015  customer  experience  acquisition  conversion  website  mobile  service  Research  Statistics  lifetime  value  proposition  social  media  review  reputation  marketing  operations  2snr  2sbs 
august 2015 by csrollyson
Data privacy will be the Achilles heel of the Internet of things - Fortune
Calls out the problem of ballooning data collection & customer dissatisfaction; no solution given [links]
big  data  privacy  IoT  ubiquitous  computing  altimeter  research  statistics  customer  policy  disclosure  trust  smart  device  2cdo  2sbs  2snr  2csra 
august 2015 by csrollyson
After Jeep Hack, Chrysler Recalls 1.4M Vehicles for Bug Fix | WIRED
#Automotive #hacking example; cars like #windows require patches—this is B4 hackers have self-educated! #IoT
automotive  hack  q3  2015  jeep  recall  entertainment  sprint  example  2ghcj  2snr  2sbs 
july 2015 by csrollyson
Customer service and marketing: A future united? | MyCustomer
Organization evolution: How #socialmedia is converging #customer #service & #marketing
negative  social  media  customer  service  organization  evolution  2014  experience  complaint  2sbs  2snr 
july 2015 by csrollyson
6 Tips for Managing Negative Feedback on Social Media - Digital Marketing Services - Opportunity MAX
Conventional #socialmedia wisdom for responding to negative feedback => #experiential is the next wave!
negative  social  media  example  hightech  legacy  best  practice  appliance  2sochap  2sbs 
july 2015 by csrollyson
The True Cost of Declined Orders - Blog | Riskified
Suberb post analyzes ecommerce cost of false positives due to fraud solutions + models, calculations
customer  acquisition  ecommerce  fraud  cost  profit  lifetime  value  reference  software  solution  decline  reject  order  merchant  q1  2015  2snr  2execguide  2sbs 
july 2015 by csrollyson
Measuring the Lifetime Value of a Mobile Customer - Apptamin
Excellent discussion of profit in terms of customer lifetime value—for a #mobile app business. Optimal granularity & how-to #kudos
customer  acquisition  mobile  application  lifetime  value  howto  reference  cost  retention  user  experience  referral  virality  2014  2sbs  2snr  2execguide 
july 2015 by csrollyson
Why Everything I Thought I Knew About Churn Is Wrong
Excellent ideas/examples for calculating customer churn in context of lifetime value
churn  math  formula  customer  model  experience  revenue  lifetime  value  2sbs  b2b  contract 
july 2015 by csrollyson
Churn prevention: How Help Scout keeps monthly churn rate below 1%
Interview with founder of customer service startup with 1% churn rate; customer journey experience context
customer  retention  journey  onboard  churn  interview  service  experience  software  product  content  marketing  acquisition  cost  organic  2sbs 
july 2015 by csrollyson
The Operating Model That Is Eating The World — Medium
Applies agile/lean management more widely; nothing new (Web1.0 flashbacks) but nice summary, model & slick packaging
organization  change  management  consulting  agile  firm  model  siliconvalley  lean  startup  software  2snr  2sbs 
july 2015 by csrollyson
Chambers: 40% of companies are dying - Business Insider
Funny abt predictions: this one has not an iota of novelty; Chambers has made these points since 1995
prediction  q2  2015  reflection  cisco  siliconvalley  executive  organization  disruption  2blog  2sbs  2cdo  2csra 
june 2015 by csrollyson
The Sad State Of Customer Care In America | Executive summary
In case you missed: Superb #customer #experience research on (dis)satisfaction w USA brands #telecom #computer #automotive
customer  experience  research  usa  2013  service  brand  enterprise  client  care  trust  Statistics  telephone  exceptional  2cdo  2sbs  2csra  cco 
june 2015 by csrollyson
US PayPal users face marketing robot cold calls - BBC News
#Paypal risks #customer #backlash by forcing users to accept new #TermsOfService, robocalls spam marketing #trust #fail
customer  Experience  fail  paypal  user  Q2  2015  robocall  spam  marketing  affiliate  2cdo  2csra  2sbs 
june 2015 by csrollyson
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