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Internet of Things Emerge Conference Chicago 2016 #IoT (with images, tweets) · csrollyson · Storify
Live tweets, phots + my notes of the Internet of Things Conf. in Chicago: learn how #IoT is changing our world
iot  conference  2016  q4  chicago  disruption  smart  device  big  data  artificial  intelligence  2cdo  ubiquitous  computing  2csra  2snr 
november 2016 by csrollyson
Inside SoFi's Exclusive Club For "Great" People | Fast Company | Business + Innovation
This is so obvious: A #Social #finance business model addresses #dating #startup #career
fsi  bank  social  strategy  2016  q3  dating  business  startup  career  job  finance  2snr 
october 2016 by csrollyson
Waves of cyber attacks hit Netflix, Spotify, Twitter
Hackers released super-simple code to enable #botnet attacks in early October
ddos  cyber  attack  2016  q4  twitter  amazon  netflix  internet  botnet  hack  2ghcj  2snr 
october 2016 by csrollyson
Are You and Your Company Ready for a Cyber World War? | DigitalNext - AdAge
USEFUL scenario for your own cyber disaster plan: Use it to increase your flexibility #kudos
cyber  attack  plan  2016  Q4  Newyorkcity  scenario  bank  computer  power  internet  cloud  wifi  2012  example  credit  card  market  stock  2cdo  2csra  2execguide  2egfb  2egtw  2snr  2sbs  cco 
october 2016 by csrollyson
I Found a Therapy Chat Room and Started Talking with Strangers
Example of meaningful conversations online, by a skeptic #trust #experiential
experiential  social  media  forum  example  Q4  2016  experience  australia  chat  sochap  2csra  2csrollyson  2snr 
october 2016 by csrollyson
IoT Platforms: Exploring 10 Dimensions of the IoT Technology Stack
Useful discussion of the components of #IoT #infrastructure and other components
iot  stack  network  application  adoption  howto  security  model  device  integration  2cdo  cdo  2csra  2snr 
september 2016 by csrollyson
Amazon plans to open a Chicago bookstore in Lakeview - Chicago Tribune
Customer experience lab transcends channels: @amazon goes retail in #chicago #lakeview #cx
book  retail  ecommerce  2016  q3  news  lakeview  chicago  customer  experience  store  digital  omni  channel  2csrollyson  2cdo  cco  sochap  2snr 
august 2016 by csrollyson
Articles | AFP
Not a pretty picture: #HCI/human factors meets #security & systems/policies very hard to use
human  centered  design  security  interview  password  fsi  engineering  social  media  Q3  2016  organization  change  I.T.  policy  hospital  example  workaround  2ghcj  2csrollyson  2snr  2cdo  cco  behavior  economics 
august 2016 by csrollyson
Wal-Mart to Acquire Jet.com for $3.3 Billion in Cash, Stock - WSJ
Walmart throws in the towel, buys Jet.com to rev #ecommerce woo Gen Y/Z
walmart  jetcom  Q3  2016  acquisition  ecommerce  Competition  amazon  store  retail  geny  genz  2snr  2csra 
august 2016 by csrollyson
Analytics Dilemma – POC Vs POV? | Prashant Rao | Pulse | LinkedIn
[commented] How value from #analytics moves along the competency curve: descriptive > predictive > prescriptive
big  data  analytics  pointofview  csrblogcomment  q3  2016  business  case  value  proposition  2csra  2sbs  2snr 
august 2016 by csrollyson
Why Instagram Stories Appeals to Brands More Than Snapchat | Digital - AdAge
Another round of competition in Stories: #instagram v #snapchat - @nike example shows IG's edge
instagram  snapchat  comparison  feature  q3  2016  advertising  marketing  example  nike  spirits  facebook  Competition  2execguide  2snr 
august 2016 by csrollyson
Google Investigation: Ad Injection Is Affecting Millions | Digital - AdAge
#PPI networks #malware by another name: @google report has the latest #ux #cx
q3  2016  google  report  advertising  injection  user  experience  malware  yahoo  skype  opera  PPI  cco  2snr  2execguide  2sbs  2csra 
august 2016 by csrollyson
Why Smart Cars Are Stupid | Inc.com
Excellent tonic for #smart #autonomous #connected #car enthusiasts #iot @tullman
debunk  connected  car  autonomous  iot  smart  q2  2016  pointofview  road  safety  traffic  2csra  2csrollyson  2sbs  2snr 
july 2016 by csrollyson
Uber is fucked. — Medium
POV: How #autonomous #car will asphyxiate #carsharing #connected
connected  car  autonomous  pointofview  q3  2016  uber  lyft  oem  automotive  business  strategy  mobility  core  competency  2csra  2csrollyson  2sbs  2snr 
july 2016 by csrollyson
$1 Billion for Dollar Shave Club: Why Every Company Should Worry - NYTimes.com
Another example of a startup that used the cloud for its operations: DSC had only 190 employees & sold for $1B
disruption  subscription  q3  2016  personal  care  acquisition  exit  virtual  consumer  brand  youtube  aws  amazon  cloud  logistics  distribution  2csra  2snr  sochap  2execguide 
july 2016 by csrollyson
With Yahoo Bid, Verizon Gobbles Up the Past To Avoid an Obsolete Future | WIRED
Telecoms still fight the dumb pipe threat: #Verizon buys #Yahoo #acquisition #M&A
verizon  yahoo  acquisition  deal  Q3  2016  telecom  content  AOL  strategy  internet  2cdo  2csra  2snr  2sbs 
july 2016 by csrollyson
Tacit knowledge - Wikipedia, the free encyclopedia
Great starter post on tacit knowledge, which is a key focus of #ethnographic #research of #socialmedia
knowledge  management  tacit  reference  explicit  comparison  social  network  experiential  2csra  cco  2sbs  2snr 
july 2016 by csrollyson
Trend Lines Are Mathematically Absurd - June 29, 2016 - Zacks.com
How trend lines mislead #markets #statistics #prediction #kudos @kevinbcook
graph  market  research  usability  Statistics  debunk  q2  2016  mathematics  prediction  2ghcj  2sbs  2snr  video 
july 2016 by csrollyson
Clever Attack Uses the Sound of a Computer’s Fan to Steal Data | WIRED
Research: ingenious hacking method on #military & air-gapped systems cyber security
security  hacker  research  Q2  2016  israel  military  malware  airgap  attack  ciso  cio  2csra  2snr 
june 2016 by csrollyson
How Does Customer Development Model Work?
Summary of the vaunted #customer #development #model | #Ethnographic research is a useful #hack
lean  startup  customer  development  model  reference  experience  product  strategy  research  2csra  2cdo  2csrollyson  2snr  2sbs  Ethnography 
june 2016 by csrollyson
This free iOS app makes it dead simple to unsubscribe from email blasts | CIO
Mass unsubscribe annoying email: What happens to #trust transgressors #content #marketing
email  management  unsubscribe  application  iphone  ios  q2  2016  automatic  content  marketing  2sbs  2snr  sochap  cmo  2csra  trust 
june 2016 by csrollyson
Wordfence Forensic Team and Site Cleaning Officially Launches - Wordfence
PSA> Have you been #hacked? Simple service gets you clean, online & prevention #kudos #wordpress (I'm a client)
wordpress  security  hack  service  launch  q2  2016  exceptional  remedy  clean  prevention  2snr  2csra  2csrollyson  malware  server  analysis  code 
june 2016 by csrollyson
This is not selling! Stop Annoying Me on LinkedIn - Alice Heiman, LLC
[comment]Useful example of #bad #manners on #LinkedIn: @aliceheiman fights impersonal "selling" #kudos
linkedin  2016  q2  pointofview  example  sales  busdev  csrblogcomment  relationship  customer  experience  b2b  software  development  services  2csra  2execguide  2snr  2sbs 
may 2016 by csrollyson
Merchandise Mart: The Epicenter of Chicago Tech | Chicago Inno
Reflection on #Chicago's changing economy, from furniture to #hightech | @1871chicago role
chicago  hightech  realestate  q2  2016  startup  entrepreneur  incubator  accelerator  history  economy  2csra  2cdo  sochap  2sbs  2snr 
may 2016 by csrollyson
A New Growth Theory — Work Futures
[commented] Rethinking "the firm" in today's pervasive networked ecosystem: How to thrive
economics  network  industrial  knowledge  economy  csrblogcomment  q2  2016  pointofview  transaction  cost  platform  firm  customer  partner  reflection  vision  2snr  2csra  2sbs  sochap 
may 2016 by csrollyson
The silly things B2B marketers say | The Drum
Debunking common misconceptions rife in #b2b #marketing
b2b  marketing  pointofview  q2  2016  b2c  comparison  email  Statistics  emotion  debunk  2sbs  2snr  2csra 
may 2016 by csrollyson
Global Surveillance Law Security Comparison Tool
Useful tool globally compares surveillance law by jurisdiction/type/topic
law  legal  tool  surveillance  global  comparison  website  country  security  government  2ghcj  2csrollyson  2csra  2cdo  2snr 
april 2016 by csrollyson
DAS DEAD BRAND
[commented] Riffs on @VW #dieselgate and its impact on the brand
vw  scandal  pointofview  brand  snafu  2016  diesel  software  engineering  emission  cheat  Speculation  csrblogcomment  2sbs  trust  executivesochap  cco  2cdo  cmo  2snr 
april 2016 by csrollyson
You (Time Person of the Year) - 2006 | Wikipedia
The public on #SocialMedia declared the Person of the Year 2006 [also when @csrainc was founded]
2006  social  media  web2.0  award  milestone  culture  Zeitgeist  Q4  meme  2csra  2snr  2chdigofc 
april 2016 by csrollyson
Panama Papers: Email Hackable via WordPress, Docs Hackable via Drupal - Wordfence
Analysis of #PanamaPapers #hack: How attacker entered #LawFirm #WordPress > #email > #enterprise documents
wordpress  panama  papers  Q2  2016  security  hack  analysis  casestudy  law  professional  services  firm  email  credential  login  plugin  database  drupal  2snr  2csra  2ghcj  2sbs  2cdo 
april 2016 by csrollyson
London pub customers pranked by bank - YouTube
FUNNY video spoofs banks: pub servers act like bank associates, shocking #customers #experience
bank  Financialservices  uk  pub  video  satire  advertising  2016  q2  juxtaposition  comparison  customer  experience  service  organization  privacy  surcharge  humor  banking  2bsb  2snr  cco  2cdo 
april 2016 by csrollyson
Disruptive trends that will transform the auto industry | McKinsey & Company
8 disruptors in #automotive: market segments, competitors, behavior #sharing #autonomous #connectedcar
trend  report  analysis  mckinsey  2016  Q1  connected  car  automotive  disruption  sharing  autonomous  selfdrive  value  chain  hightech  city  mobile  market  electric  vehicle  competition  reference  2snr  2csra  2cdo 
april 2016 by csrollyson
Google Is Now Alphabet, And That Spells Big Things For Healthcare - Forbes
POV on why Google-now-Alphabet will be big in #healthcare - It can use its #analytics to disrupt
google  alphabet  healthcare  pointofview  q2  2016  disruption  biotech  life  science  personalized  medicine  venture  strategy  big  data  analytics  2sbs  2cdo  2snr 
april 2016 by csrollyson
Review Strategies and the Customer Experience | Sandhill
Solid advice: #Customer #experience and #reviews: How firms can mitigate risks, earn rewards
customer  experience  review  howto  analysis  vendor  thought  leadership  q2  2016  ugc  product  service  trust  call  center  fake  sochap  2execguide  2eglii  2sbs  2snr  cmo  cco  marketing  advice 
april 2016 by csrollyson
Starbucks' CTO brews personalized experiences | CIO
New CIO @Starbucks shares how they're using #BigData & #mobile to drive #customer #experience #retail
starbucks  big  data  personal  experience  customer  loyalty  retail  coffee  restaurant  fastfood  cio  service  example  pioneer  mobile  application  cco  2cdo  2csra  sochap  2snr 
april 2016 by csrollyson
BMW ConnectedDrive : Overview
Home: #ConnectedDrive for @BMW smart car that's connected to your #smartphone #smarthome to make life easier
website  summary  smart  car  automotive  IoT  ubiquitous  computing  transport  brand  smartphone  home  customer  experience  driver  travel  2cdo  cdo  digital  transformation  2csra  2snr  2execguide  future  2csrollyson 
march 2016 by csrollyson
Why Do Advertisers Continue to Get This Wrong?* | Yi Shun Lai | LinkedIn
[commented] Gentle polemic on gender stereotypes in ads: How ads for commoditized products can win
advertising  broadcast  radio  pointofview  anger  gender  stereotype  q1  2016  linkedin  bar  sport  restaurant  marriage  men  women  cco  cmo  2snr  2sbs  2csra 
march 2016 by csrollyson
How Attackers Gain Access to WordPress Sites - Wordfence
MUSTread if you host #WordPress instances/sites: Attacker stats + how-to checklist for keeping secure
wordpress  security  survey  Statistics  q1  2016  howto  guide  plugin  bruteforce  blog  software  platform  website  malware  phishing  hack  theme  hosting  exceptional  list  2csra  2execguide  2sbs  2eglii  2snr 
march 2016 by csrollyson
Polymedia and Ethnography: Understanding the Social in Social Media
Short POV on how #ethnography is ideally suited for understanding #socialmedia #behavior + links
ethnography  social  media  reference  research  asia  global  disaster  recovery  sochap  cco  2snr 
march 2016 by csrollyson
How Semiotic Ethnography Solved the Riddle: What Do Chronic Pain Patients Want? | RW Connect
Fascinating #semiotic #ethnography analyzes chronic pain patients' pain & home disruption #kudos @marketsemiotics
ethnography  semiotics  example  house  home  analysis  medication  pain  chronic  Q4  2015  art  painting  research  experiential  disruption  healthcare  cco  sochap  2snr  exceptional 
march 2016 by csrollyson
Obama: The Ultimate SXSW Brand Activation | DigitalNext - AdAge
Reflecting on the power of experiential marketing at SxSW; wish they'd shared more beef on "presidential mktg"
Q1  2016  obama  sxsw  experiential  marketing  event  pointofview  brand  f2f  offline  online  2csra  2snr  2cdo 
march 2016 by csrollyson
Google Boots Ad Blockers From Google Play [downside of Android]
Shows huge @Apple #mobile advantage, controlling o/s + browser: #Google Boots Ad Blockers From #GooglePlay #Android
Operating_systems  mobile  browser  advertising  q1  2016  google  samsung  news  value  chain  conflict  android  cdo  2csra  2snr 
february 2016 by csrollyson
Oracle Roadmap to Modern Customer Service
Basic tech-focused adoption roadmap for #CX emphasizing #customer #service; social metrics outdated
vendor  promotion  marketing  model  enterprise  technology  Solution  customer  service  experience  omni  channel  empowerment  chat  website  mobile  social  media  metrics  measurement  knowledge  management  2csra  2snr 
january 2016 by csrollyson
Why you can't ignore Glassdoor | Jennifer Jones Newbill | LinkedIn
SURPRISE: @Dell finds #employee reviews #trust worthy #engagement Thx @jennifernatdell
employee  engagement  trust  glassdoor  social  media  casestudy  example  dell  howto  sochap  reference  review  employer  2sochap  2sbs  2snr  2csra 
december 2015 by csrollyson
The battle to bring your own app - CIO
Useful primer on #BYOA (Bring Your Own Application), totally enabled by #cloud
BYOA  CIO  q1  2015  consumerization  enterprise  cloud  IT  policy  governance  security  productivity  2csra  2snr  2sbs 
december 2015 by csrollyson
Moving from Transaction to Engagement
Useful vision/model for IT transformation: Away from corporate transaction to #SocialBusiness engagement
2011  Q3  experiential  comparison  social  business  IT  engagement  system  enterprise  adoption  model  thought  leadership  vision  2snr  2csra 
november 2015 by csrollyson
Writing Science Fiction - Why?
[commented]Brilliant description of developer/gamer/author's creative process for writing a sci-fi novel #kudos @epredator
application  game  book  discussion  author  developer  csrblogcomment  science  fiction  2015  Q4  story  2ghcj  2snr 
november 2015 by csrollyson
Customer Experience Management Using Social Media
Excellent example of an organization evolving in the #digital #social era; @WellsFargo #socialbusiness journey
experiential  social  media  example  bank  Financialservices  q4  2015  interview  wellsfargo  2sbs  2snr  customer  experience  2cdo  2csra 
october 2015 by csrollyson
101 Customer Service Quotes To Better Your Business
What's your favorite? Rare, truly good quotes on #service and #customer #experience Kudos @skipprichard #fb
customer  experience  cco  2csrollyson  quote  list  social  business  experiential  inspiration  2sbs  2snr  2csra 
october 2015 by csrollyson
Five Lessons Learned at the CRM Evolution (Oracle Social Spotlight)
Oracle gets the #customer #experience revolution: juicy adoption stats fr @gartner
customer  Experience  service  Q4  2015  Profit  vision  vendor  crm  Statistics  transformation  cco  cdo  2cdo  2csra  2snr 
october 2015 by csrollyson
How to Build an SEO Optimized Web Page
The most succinct beginner SEO tips I've seen, mostly told via infographics #kudos
SEO  search  engine  optimization  howto  infographic  guide  beginner  tool  reference  tips  2snr  2sbs  website  mobile  design  2execguide 
august 2015 by csrollyson
We (Now) Recognize Cory Booker, the Tweeting Senator From NJ | WIRED
Governing #newjersey more effectively using #twitter + reflections on why Congress so slow to adopt
politics  newjersey  twitter  natural  disaster  social  media  citizen  2ghcj  2snr  2sbs 
august 2015 by csrollyson
Google By the Letters — Backchannel — Medium
Useful reflection: #Google restructuring's meaning & function
google  Enterprise  strategy  reflection  Q3  2015  news  executive  organization  nest  fiber  2csra  2snr 
august 2015 by csrollyson
Beyond the Click: What’s Truly Driving Your Conversion Rate?
#SocialMedia #5 most critical factor in brand reputation, after product quality, cost, customer svc
q3  2015  customer  experience  acquisition  conversion  website  mobile  service  Research  Statistics  lifetime  value  proposition  social  media  review  reputation  marketing  operations  2snr  2sbs 
august 2015 by csrollyson
Data privacy will be the Achilles heel of the Internet of things - Fortune
Calls out the problem of ballooning data collection & customer dissatisfaction; no solution given [links]
big  data  privacy  IoT  ubiquitous  computing  altimeter  research  statistics  customer  policy  disclosure  trust  smart  device  2cdo  2sbs  2snr  2csra 
august 2015 by csrollyson
After Jeep Hack, Chrysler Recalls 1.4M Vehicles for Bug Fix | WIRED
#Automotive #hacking example; cars like #windows require patches—this is B4 hackers have self-educated! #IoT
automotive  hack  q3  2015  jeep  recall  entertainment  sprint  example  2ghcj  2snr  2sbs 
july 2015 by csrollyson
Nokia HERE sale tipped: Audi, Daimler and BMW to seal deal soon - SlashGear
AUTOmobile deal: Audi/BMW/Daimler close to buying Nokia #HERE to boost #selfdrive capability
smart  car  selfdriving  here  nokia  audi  bmw  daimler  q3  2015  map  automotive  acquisition  2snr  2ghcj 
july 2015 by csrollyson
Poshtels are the new travel trend - Business Insider
NICE #Ryannair model for lodging for "budget" travelers w a taste for luxury
travel  hotel  hostel  europe  usa  airbnb  disruption  chicago  miami  luxury  budget  q3  2015  2execguide  2snr  2ghcj 
july 2015 by csrollyson
Customer service and marketing: A future united? | MyCustomer
Organization evolution: How #socialmedia is converging #customer #service & #marketing
negative  social  media  customer  service  organization  evolution  2014  experience  complaint  2sbs  2snr 
july 2015 by csrollyson
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