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Vesna Vulović - Wikipedia
Survived fall from 33000 feet and became national hero
airline  airplane  bomb  flight  attendant  1972  czechoslovakia  biography  heroine  politics 
august 2019 by csrollyson
How to develop exceptional digital experiences at velocity
I love this => Emphasizes impact of front and back stage on #customer #experience + How to build your #service #design #consulting practice by scoping projects in front stage before tackling back stage complexity + great #airline example #CX
service  design  consulting  front  back  stage  blueprint  journey  customer  experience  map  digital  application  coordination  theater  example  disney  airline  strategy  complexity  howto  privacy  tablet  flight  attendant  csr19 
june 2019 by csrollyson
Suck Less, One Touchpoint At A Time
Improving #customer #experience need not be dramatic to have impact: Airline redesigned their boarding pass. Agile digital #ethnography efficiently discovers customer friction #cx
customer  experience  touchpoint  service  design  airline  example  interaction  csr19 
april 2019 by csrollyson
Boeing: French investigators find crash 'similarities' - BBC News
French airline safety experts find similarities bt #Ethiopia and #Indonesia #Boeing #737max8 crashes due to antistall system; lax compliance at #faa?
boeing  crash  ethiopia  indonesia  analysis  paris  737max8  FAA  airline  safety  government  agency  Q1  2019 
march 2019 by csrollyson
Why I will never fly Delta Airlines again.
Incredible #honeymoon travel #fail: customer shares eye-popping treatment by @delta #cx
customer  experience  Fail  airline  brazil  service  flight  2csra  2sochap  social  media  empowerment  2cco  2csrollyson  travel  usa 
january 2016 by csrollyson
Ten Ways To Improve The Customer Experience Of Air Travel - Forbes
Horrible #CX flying @united fr Mumbai>NJ + suggests to improve #customer #experience
airline  customer  Experience  Q4  2015  list  india  united  class  food  airport  security  service  experiential  delay  flight  attendant  alienation  travel  2cdo  2ghcj 
october 2015 by csrollyson
How Signature Flight Support Built a Customer-Centric Culture
CX Case study: airline service vendor boosts #customer #experience by enhancing communications, culture
airline  travel  vendor  casestudy  customer  experience  training  culture  partner  executive  employee  q2  2015  survey  analysis 
september 2015 by csrollyson
Germanwings Pilot Searched Web About Suicide and Cockpit Doors, Officials Say -
Apparently, rogue pilot researched cockpit door design before crashing plane; suggests pre-meditation
q2  2015  germanwings  airline  crash  suicide  cockpit  door  safety 
april 2015 by csrollyson
Why 40-Year-Old Tech Is Still Running America's Air Traffic Control | WIRED
Huge innovation gap: How #government #regulation and #technology are failing air travel
airline  travel  usa  government  control  safety  i.t.  software  failure  design  q1  2015 
march 2015 by csrollyson
The Soft Stuff Is the Hard Stuff |
Great examples of firms than excel & fail at employee motivation #kudos @standardoftrust
employee  motivation  culture  example  zappos  relationship  collaboration  social  airline  apparel 
october 2014 by csrollyson
International probe demanded after Malaysian airliner downed over Ukraine, 298 dead | Reuters
Emerging: Ukraine rebels accused of shooting down civilian airliner (thinking it was military)
malaysia  airline  missile  ukraine  q3  2014  russia  netherlands  2ghcj 
july 2014 by csrollyson
Getting Social Customer Experience Right | ClickZ
3 customer experience storied in retail, transport & apparel; key is empowering employees to serve customers realtime
customer  experience  airline  retail  apparel  drug  usa  uk  service  q1  2014  2sbs 
july 2014 by csrollyson
Social Media Fail | Social Media Today
USEFUL reminder: #SocialMedia #travel joke fail + post-mortem #fb
social  media  example  humor  joke  airport  travel  facebook  snafu  fail  india  airline  policy  postmortem  2csrollyson  negative 
march 2014 by csrollyson
Finding your digital sweet spot | McKinsey & Company
VALUABLE analysis of using #digital #transformation to boost revenue & cut cost-in 10 industries #kudos
q4  2013  digital  transformation  analysis  revenue  cost  industry  banking  transport  retail  grocery  omni  channel  multi  telecom  mobile  airline  hightech  insurance  apparel  hotel  publishing  CDO  strategy  innovation  foundation  2cdo  2csra 
february 2014 by csrollyson
All Can Be Lost: The Risk of Putting Our Knowledge in the Hands of Machines - Nicholas Carr - The Atlantic
MUSTread: How advanced software automation in flying, surgery & driving makes humans dependent and inept; learning atrophy #fb Thx @jhagel
man  machine  computer  automation  q4  2013  reflection  pointofview  exceptional  brain  learning  example  airline  hunter  arctic  driving  medicine  surgery  software  history  2csra 
november 2013 by csrollyson
Ryanair: The Start of the Decline? | LinkedIn
SAD example of a brand not founded on serving people: Airline CEO openly loathes customers, employees #fb Thx @jeanneleez
airline  ceo  leadership  management  attitude  customer  experience  employee  q3  2013  analysis  service  transport  2cdo  2csra  2csrollyson 
september 2013 by csrollyson
How to Keep Your American Airlines AAdvantage Miles From Expiring | Milepoint
Great suggestions from users/members for keeping your miles alive if you have periods of non-travel on a particular airline
airline  reward  program  discussion  howto  American 
june 2013 by csrollyson
A Trans-Atlantic Trip Turns Kafkaesque -
Transatlantic air travel nightmare reflects decaying airline equipment, business processes
airline  nightmare  paris  london  Newyorkcity  q3  2012  travel  snafu  union  employee  heathrow 
october 2012 by csrollyson
Behind the Worker Revolt at American Airlines - Businessweek
Dire straits: American Airlines employees try to hire themselves new management; dour comments show high mistrust
airline  union  discussion  merger  bankruptcy  pilot  flight  attendant  management  executive  2ghcj  bonus  employee 
april 2012 by csrollyson
A Raging Solar Storm Is Hitting the Earth Right Now
Quick post on solar storm; may cause air and RF outages (but prob not)
astronomy  radio  frequency  RF  airline  satellite  blackout  q1  2012  solar  sun  storm 
january 2012 by csrollyson
Airlines Are Retrenching, and Alternatives Are Slim -
Snap analysis of 2012 Airline Industry (USA): airlines will remove capacity, up price and cut service to small airports
airline  travel  2012  prediction  airport  profit  pointofview  price  service 
december 2011 by csrollyson
At American Airlines, a Departing C.E.O.’s Moral Stand -
RARE: CEO resigns w/o package due to immorality of BOD bankruptcy decision #american Thx @KenG #fb
airline  leadership  executive  q4  2011  bankruptcy  ceo  economy  resign  exceptional 
december 2011 by csrollyson
Social Flights
Roll your own junket! [Groupon for private air travel] Thx @jpbarlow #fb
airline  disruption  flight  social  network  travel  group  buy  q2  2011  2snr  conference  reunion  vacation  groupon  charter 
may 2011 by csrollyson
The Scandal Of Toothless Social Media Representatives Ends… Now
Comment on post deploring shallow Twitter customer service that aims to contain-not resolve-problems; what do you think? #li
airline  customer  service  pointofview  csrblogcomment  vision  transformation  disruption  social  business  media  twitter  2snr  2sbs 
may 2011 by csrollyson
Peter Pronovost and the Checklist -
Attacking 31,000 hospital deaths from infection due to IVs and non-compliance by MDs and RNs
healthcare  medicine  hospital  statistics  infection  innovation  patient  nurse  physician  death  preventative  leader  interview  management  airline  2ghcj  research 
march 2011 by csrollyson
My Flight Price : How much does an airline flight ticket cost?
Asks every1 to enter air ticket info to uncover pricing strategy
Travel  Airline  pricing  measurement  Tool 
july 2010 by csrollyson
Watch Air Traffic - LIVE! - We said cash, not ash!
InCREDible: live map shows European aircraft real/time and airports Thx @jobsworth
mashup  europe  airline  map  exceptional  tool  software  web2.0  travel 
april 2010 by csrollyson
Continental Airlines faces Concorde crash charges - Companies -
Interesting case: arguing the end of the Concorde, causes of the accident
Airline  aviation  crash  news  legal  lawsuit  France  Concorde  2010  Germany  2ghcj 
february 2010 by csrollyson
The Airline Codes Website
Gr8 referemce for all kinds of airline/port codes
Airport  Airline  Code  Reference  Tool  2snr 
january 2010 by csrollyson
The Unofficial Guide to Flying After the Underwear Bomb - Tsa - Gizmodo
Smwhat panicked but thorough reportage of crotch bomb response h/t @mklopez
Airline  Security  2009  q4  terrorism  usa  international  TSA  2snr 
december 2009 by csrollyson
Christmas transport strikes spread - UK -
Another 19th century tactic, leading to more consolidation, Europe struggles w less wealth
Strike  airline  uk  industry  2009  q4  holiday  2ghcj 
december 2009 by csrollyson
BA and Iberia agree merger - Top Stories -
Nationalism continues to fall amid global financial crisis
2ghcj  airline  merger  Europe  uk  España  Spain  2009  crisis 
november 2009 by csrollyson
Lufthansa Tool Takes Twitter to 30,000 Feet
Literal flight status via Twitter & Facebook; like that it's not only Lufthansa
Casestudy  airline  twitter  2tw  Facebook  2fb  Social  Network  web2.0 
november 2009 by csrollyson
10 secrets airlines don't want you to know --
Tactics for traveling smarter and more comfortably for less
Travel  Airline  hack  Guide 
july 2009 by csrollyson
YouTube - United Breaks Guitars
Hysterical! The irony would be if it went top ten!
empowerment  airline  luggage  humor  video  exceptional  Casestudy  exposé 
july 2009 by csrollyson
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