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The next-generation operating model for the digital world | McKinsey
Relatively concise article synthesizing how to integration #digitization #automation #analytics around transformation, all rooted in #customer #journey #mapping #experience #cx
customer  Experience  journey  map  digitization  automation  artificial  intelligence  silo  system  thinking  analytics  howto  2017  csr19  service  design 
11 weeks ago by csrollyson
Brooke Goodbary – Medium
Want to dive deep into #customer #success? @Brooke knows her stuff! #experience #CX
customer  success  blog  bullsi  metrics  team  management  data  analytics  software  saas  service  sales  marketing  product  experience 
june 2019 by csrollyson
Championing the Customer Experience | Brandwatch
Argues that customer experience is marketing, takes a brand/enterprise view of #customer #experience culture using @deloitte's maturity model @vizia
marketing  customer  experience  pointofview  platform  enterprise  data  integration  IT  strategy  CCO  executive  model  deloitte  maturity  csr19  business  intelligence  analytics  social  media  journey  map  adoption  touchpoint 
may 2019 by csrollyson
Make your journey maps measurable with customer journey analytics
[commented] Pitches the importance of basing #customer #journey #maps on real data, not on boardroom-created models
customer  experience  analytics  journey  map  debunk  bullsi  data  transaction  omni  channel  example  telecom  csrblogcomment  call  center  trigger  jtbd  kpi  behavior  csr19 
april 2019 by csrollyson
5 Questions with Health Care Without Harm - Emerson Collective
#Healthcare without Harm uses #data #analytics to guide curtailment of #hospitals' impact on #climate #change
healthcare  usa  industry  environment  climate  change  toxin  incinerator  gas  harm  data  analytics 
april 2019 by csrollyson
CLEVER°FRANKE - Approach
Design firm uses data analytics to inform its strategy and design services
design  customer  user  experience  data  analytics  chicago  utrecht  digital  csr19  consulting  firm  agency 
march 2019 by csrollyson
How to Pick the Best Customer Journey Analytics Platform for You
Yes, a pitch for their platform but head/shoulders above most other posts. Enterprise viewpoint, uses true analytics to inform #customer #journey #map creation & optimization
customer  experience  journey  map  persona  enterprise  software  platform  vendor  analytics  exceptional  organization  data  marketing  automation  comparison  analysis  reference  bullsi  example  image  IT  csr19 
february 2019 by csrollyson
How to Conduct Research for Customer Journey Mapping
Exceptional how-to guide for conducting qualitative customer experience research, supplemented with quantitative + links #journey #map #CX
customer  experience  journey  map  research  method  comparison  qualitative  quantitative  survey  interview  social  sentiment  analysis  howto  reference  exceptional  field  study  analytics  csr19  bullsi 
february 2019 by csrollyson
Social Media Data Analytics | Coursera
Course by Rutgers prof on #socialmedia #analytics with R, Python & Anaconda [$49]
social  media  data  analytics  course  online  register  R  Python  Anaconda  YouTube  Twitter  csr19 
february 2019 by csrollyson
Privacy-by-design in big data analytics and social mining | SpringerLink
Discussion and how to #design #privacy into #data #analytics projects to practice #ethics mitigate risk - several #usecases
privacy  design  data  analytics  ethics  bullsi  paper  usecase 
february 2019 by csrollyson
Top 5 Skills to Kickstart Your Data Analytics Career and How to Build Them |
Simple list of #datascience skills w explanations + links to online courses to acquire them
data  science  career  skill  course  online  howto  role  plan  analytics  big  business  technical  csr19 
february 2019 by csrollyson
Social Media Data Analytics Resources | Sprout Social
@Sproutsocial's blog's #analytics channel offers diverse topics - Oriented to #marketing& #socialmedia
social  media  Analytics  blog  marketing  platform  measurement 
february 2019 by csrollyson
5 Tools That Use Big Data For Social Media Optimization
Highly curated list of platforms that emphasize #bigdata in the #design & #engineering of their social analytics
social  media  data  analytics  big  design  engineering  q4  2018 
february 2019 by csrollyson
Five to Nine's Employee Experience is Changing the World of Work
WiSTEM founders talk about their platform, which aims to increase #community within firms #employee #engagement #culture
employee  engagement  entrepreneur  chicago  b2b  platform  analytics  intimacy  sociality  work  community  Q3  2018  incubator  women  culture 
july 2018 by csrollyson
Jeff Bezos v the world: why all companies fear 'death by Amazon' | Technology | The Guardian
How #Amazon’s focus on customer experience, using data #analytics and #automation, has a big dark side #cx
amazon  pointofview  competition  Q2  2018  ecommerce  retail  example  partner  market  entey  big  data  analytics  customer  price  convenience  labor  job  robot  warehouse  automation  fear 
april 2018 by csrollyson
Social Capital’s Chamath Palihap­itiya Wants To Fix Capitalism
New model of #venture #capital invests in #social #impact, automates VC evaluation to remove bias
impact  social  cause  VCs.angels  model  siliconvalley  facebook  trader  analytics  automation  bias  software  entrepreneur  founder  culture 
february 2018 by csrollyson
10 Surprising Sources for Customer and Competitive Insight | SEJ
Useful list & how-to for learning about why customers switch to competitors (no surprises though ;^)
customer  competitor  howto  insight  research  analysis  operations  social  media  analytics  website  call  center  alumni  switch  retention  conversion 
november 2017 by csrollyson
Science Shows: The Marketing Gut Is Not Dead
Argues that creative engenders emotion and a huge impact on customer decisions
marketing  neuroscience  creative  logic  emotion  brain  advertising  customer  data  analytics  decision  study  memory 
october 2017 by csrollyson
The King Customer Paradox: The More Empowered, The More We Lose Control
[comment] How firms' competitive efforts to serve customers result in invasive use of data, but few people realize it
csrblogcomment  customer  experience  pointofview  q2  2017  king  queen  amazon  service  Competition  autonomy  surveillance  big  data  analytics 
april 2017 by csrollyson
Hello, OnStar - Meet Watson - |
Ibm Watson + GM Onstar aim to boost driver customer experience & productivity #analytics
ibm  watson  cognitive  computing  analytics  big  data  automotive  customer  experience  partner  brand  oil  restaurant  driving  car  q4  2016  mobile  music  park  productivity 
march 2017 by csrollyson
About the Cline Center | Cline Center for Democracy | University of Illinois
Research center uses deep mining to create comparative #human #development reports globally - 300 yrs of data
democracy  human  development  university  illinois  research  big  data  analytics  website  natural  disaster  war  constitution  government  conflict  social 
february 2017 by csrollyson
CASE - How Well Do You Know Your Alumni?
How a university used #socialmedia + #analytics to boost #fundraising effectiveness
bullsi  alumni  sh5  social  media  16ccc  analytics  fundraising  facility  facebook  example  casestudy  enterprise  sofrware  vendor 
november 2016 by csrollyson
Google PhotoScan App Makes it Easy to Scan Your Old Photos | WIRED
[comment] You can now digitize paper photos to Google's Cloud: competing for your face
google  photo  analytics  privacy  csrblogcomment  analog  digital  smartphone  application  family 
november 2016 by csrollyson
Analytics Dilemma – POC Vs POV? | Prashant Rao | Pulse | LinkedIn
[commented] How value from #analytics moves along the competency curve: descriptive > predictive > prescriptive
big  data  analytics  pointofview  csrblogcomment  q3  2016  business  case  value  proposition  2csra  2sbs  2snr 
august 2016 by csrollyson
IBM Watson Analytics for Social Media - United States
Interesting: How to start using #ibmwatson to analyze #socialmedia #bigdata #analytics
social  media  data  analytics  tool  watson  ibm  software  website  #bigdata  cdo  cco  sochap 
july 2016 by csrollyson
Customer churn and Retention
[commented] How to use #data #analytics to prevent #customer #churn Kudos @rautsan #cx
churn  csrblogcomment  q2  2016  customer  telecom  digital  transformation  cco  cdo  sochap  2csra  social  media  data  analytics  prevention  model  experience 
june 2016 by csrollyson
Some fairy tales may be 6000 years old | Science | AAAS
Applying #analytics to #fairy #tales, tracing #culture thru language trees + why tales endure
evolution  asia  europe  folklore  fairy  tale  analytics  analysis  language  culture  paleo  ancestral  research  2016  mysticism  family  anthropology  reflection  2ghcj  2csrollyson  2cdo  2csra 
april 2016 by csrollyson
"New" Rembrandt Created, 347 Years After the Dutch Master's Death | Smart News | Smithsonian
Fancy facsimile: #Machine #learning + #3D printing "paints" a new #Rembrandt - but does it have soul?
big  data  painting  Rembrandt  3D  print  2016  analytics  soul  spirit  facsimile  Algorithm  machine  learning  history  exceptional  2ghcj  2csrollyson 
april 2016 by csrollyson
Self-Driving Cars: How Sensors & Analytics Work (with images, tweets) · csrollyson · Storify
How #sensors & #analytics work in #autonomous #cars, using the example of @MIT team's entrant in #DARPA #challenge
autonomous  connected  car  presentation  google  DARPA  Challenge  sensor  analytics  chicago  2016  Q2 
april 2016 by csrollyson
Google Is Now Alphabet, And That Spells Big Things For Healthcare - Forbes
POV on why Google-now-Alphabet will be big in #healthcare - It can use its #analytics to disrupt
google  alphabet  healthcare  pointofview  q2  2016  disruption  biotech  life  science  personalized  medicine  venture  strategy  big  data  analytics  2sbs  2cdo  2snr 
april 2016 by csrollyson
Apple News is now open to just about anyone
New content platform includes SMBs, SMEs, offers #native #advertising & basic #analytics
apple  news  application  publisher  Q1  2016  feature  product  content  platform  advertising  smb  native  analytics  2cdo  cmo  2csra  2execguide 
march 2016 by csrollyson
Big Data Landscape 2016
Useful map of #BigData vendor|technology|solution ecosystem - faint nod to #IoT & #wearable tech #kudos
big  data  ecosystem  technology  software  infrastructure  map  reference  exceptional  vendor  cloud  application  transport  analytics  cdo  cco  cmo  ceo  cio  cto 
february 2016 by csrollyson
10 Google Analytics Features You Need to Understand | Siteber
Beginner primer on using #Google #Analytics to analyze traffic more specifically
google  analytics  howto  Q3  2015  feature  website  metrics  measurement  analysis 
january 2016 by csrollyson
Altimeter’s Top Digital Trends for 2016 | Altimeter Group
Riffing on 2016 #socialbusiness & tech trends as social platforms morph to paid models #marketing #cloud
q1  2016  prediction  analysis  social  media  business  enterprise  marketing  cloud  content  advertising  organization  monitoring  management  software  privacy  ethics  analytics  platform 
january 2016 by csrollyson
All in One Account Based Marketing - Engagio.com
Vendor: Marketing automation + analytics = "account based marketing" (new buzzword)
b2b  vendor  platform  marketing  automation  analytics  sales  enterprise 
december 2015 by csrollyson
How the NSA uses behavior analytics to detect threats | CIO
NSA #cloud #security follows #amazon practices, adds proprietary #behavior #analytics to detect exceptions
government  security  cloud  q4  2015  nsa  survelllance  internal  external  behavior  analytics  big  data  clearance  permission  cio  interview  2cdo  2csra 
december 2015 by csrollyson
Digital transformation strategy | Deloitte University Press
Deloitte/MIT research survey on #digital #transformation: using social mobile big data to change business
digital  transformation  research  survey  deloitte  2015  social  mobile  analytics  big  data  cloud  cdo  2cdo  reference 
december 2015 by csrollyson
Why Analytics is Absolutely Necessary For Effective Customer Acquisition
Weaves together several analytics tools that aim to lower #customer #acquisition cost
customer  acquisition  metrics  example  tool  guide  q3  2015  email  website  analytics  ecommerce  mobile  test  SEO 
august 2015 by csrollyson
Facebook Data Science: Love & Relationship Stages
In case you missed it: data analytics in stages of #facebook #relationship
facebook  love  romance  data  relationship  big  analysis  stage  analytics  2execguide  Platform 
may 2015 by csrollyson
15 Simple-to-Find Stats from Twitter Analytics to Improve Your Tweets
Solid treatment of #Twitter #Analytics dashboard w key definitions
twitter  analytics  guide  howto  social  media  q4  2014 
april 2015 by csrollyson
Twitter Help Center | Tweet activity dashboard
Twitter explains its metrics and analytics dashboard
twitter  analytics  metrics  reference  tool 
april 2015 by csrollyson
Google Ranking Factors: The Complete List
EXCELLENT: List of 200 factors in #Google #search algo + interpretation
google  rank  analytics  metrics  q1  2015  list  Algorithm  interpretation  SEO  tool 
april 2015 by csrollyson
6 Google Analytics Terms Explained for Bloggers
Explains 6 key Google Analytics metrics relevant to blogs
google  analytics  blogs  howto  metrics  q4  2014 
march 2015 by csrollyson
Pageviews vs. Engaged Time in web analytics — Medium
Simple: How different analytics measure different user behavior
web  mobile  analytics  metrics  comparison  q1  2015  2csra  2snr  2execguide 
march 2015 by csrollyson
25 Effective Ways to Use Twitter Search for Marketing, Sales and Support
How many do you know? 25 creative ways to use Twitter Advanced #Search + list of #twitter tools #Kudos
twitter  guide  analytics  search  howto  hack  customer  service  marketing  tool  list  reference  2sbs 
march 2015 by csrollyson
Facebook is changing how it counts Likes
#facebook tweaks likes algo: deceased no longer counted
facebook  social  network  analytics  q1  2015  like  deceased  Platform 
march 2015 by csrollyson
How to Build a Group on LinkedIn
Useful: How to build #LinkedIn Groups; nothing new but detailed step-by-step advice for teams, promotion & interaction
linkedin  company  page  group  comparison  howto  guide  build  b2b  interaction  team  q1  2014  value  proposition  business  development  analytics  Platform 
february 2015 by csrollyson
A Statistical Overview of Pinterest
Mustsee: GA Institute of Technology research on #Pinterest
pinterest  social  network  comparison  data  analysis  university  repin  analytics  Platform 
october 2014 by csrollyson
Pinterest for Business
Getting analytics at Pinterest + other business features
pinterest  business  analytics  feature  howto  Platform 
october 2014 by csrollyson
How Big Data Brought Ford Back from the Brink - Dataconomy
Shortish #automotive example/case study of using #BigData for product distribution and manufacturing
automative  ford  big  data  analytics  inventory  design  social  media  q3  2014  example  casestudy  consumer  supply  demand  model  EV  electric  hybrid  manufacturing  prototype  retail  dealer 
september 2014 by csrollyson
FTC warns companies not to use big data to exclude consumers | Computerworld
DEBATE worth having: #ethics around #BigData, how the U.S. FTC intends to enforce #privacy, anti-discrimination
big  data  Analytics  privacy  government  enforcement  discrimination  insurance  healthcare  marketing  FTC  usa 
september 2014 by csrollyson
Twitter Just Gave You Analytics Power. Is It Useful? - Digits - WSJ
#Twitter opens its #analytics dashboard to all: dive into the nuances of effective tweets, campaigns
twitter  news  feature  q3  2014  analytics  platform  data  big 
august 2014 by csrollyson
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