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csrollyson : bpo   27

Engagement Boosts Social Media ROI — BPO News & Trends
Makes argument for getting deeper with customers online, serving them and how rightshoring response can add value
social  business  media  response  bpo  outsourcing  global  pointofview  q3  2013  value  proposition  customer  service 
september 2013 by csrollyson
Knowledge Process Outsourcing (KPO)
Superb report on strategic KPO opportunity; good retrospective of ITO/BPO/KPO transition
KPO  Sourcing  2008  ThoughtLeadership  Strategy  Global  Exceptional  BPO  ITO 
march 2008 by csrollyson
Universal Insurance Selects CGI For Seven-Year BPS Deal - Outsourcing
Universal Insurance leverages outsourcing to drive U.S. market entry
FSI  BPO  Sourcing  Casestudy  Strategy  Insurance 
march 2008 by csrollyson
Waters magazine - Hedge Fund Outsources Back-to-Front
Hedge fund inks deal with outsourcers to outsource back office systems prior to launching the fund
hedge  Sourcing  Administration  BPO  ITO  Strategy 
march 2008 by csrollyson
Outsourcing - Insurance Start-Up Quickly Succeeds Thanks to Back-Office Outsourcing Provider
Good story about Puerto Rico-based insurer entering the U.S. market quickly by outsourcing back end
Insurance  FSI  BPO  Sourcing  marketentry  Strategy  SMB 
march 2008 by csrollyson
Waters magazine - Resourcing to India
In-sourced via India captive center formerly outsourced
Bank  Casestudy  BPO  ITO  Resourcing  JP_Morgan  UBS  Sourcing  India  Captive 
march 2008 by csrollyson
Offshoringtimes | News | IT Outsourcing
Directory of major vendors, sites, cities.. Blog | Whitepapers | Case Studies | Articles | Destinations | Companies
Sourcing  News  India  KPO  BPO  ITO  Directory  Guide  Location  Exceptional  Tool 
march 2008 by csrollyson

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