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csrollyson : deloitte   23

Championing the Customer Experience | Brandwatch
Argues that customer experience is marketing, takes a brand/enterprise view of #customer #experience culture using @deloitte's maturity model @vizia
marketing  customer  experience  pointofview  platform  enterprise  data  integration  IT  strategy  CCO  executive  model  deloitte  maturity  csr19  business  intelligence  analytics  social  media  journey  map  adoption  touchpoint 
may 2019 by csrollyson
The Lifecycle of a Washing Machine: Transforming the Customer Experience for a Home Appliance Manufacturer | Doblin
Doblin #customer #experience research for global white goods brand: [conclusions] "#socialmedia #analysis can be used to determine & uncover an incredibly wide range of research questions and help determine and prioritize the most useful next steps."
customer  experience  digital  anthropology  appliance  home  product  washing  machine  2017  social  media  journey  map  brand  doblin  deloitte  bullsi  exceptional  csr19 
march 2019 by csrollyson
Digital transformation strategy | Deloitte University Press
Deloitte/MIT research survey on #digital #transformation: using social mobile big data to change business
digital  transformation  research  survey  deloitte  2015  social  mobile  analytics  big  data  cloud  cdo  2cdo  reference 
december 2015 by csrollyson
6 Ways Health Care Providers Can Reduce Medical Device Security Risks - Deloitte CIO - WSJ
Malware & security risks in #healthcare smart networked devices #IoT - How-to post recommends security strategies #fb
IoT  healthcare  smart  device  malware  hack  security  medicine  ubiquitous  computing  network  cyber  hospital  clinic  howto  deloitte  collaboration  digital  CDO  control  procurement  2cdo  2csra 
february 2014 by csrollyson
Shifting Out of First Gear in Social Business: How to Drive Adoption - Deloitte CFO - WSJ
Summary of Deloitte #socialbusiness adoption research: collaboration around business purpose; finance brings up the rear
social  business  adoption  enterprise  CMO  cfo  CEO  cio  deloitte  research  q4  2013  technology  collaboration  howto  content 
december 2013 by csrollyson
The profit margin squeeze Structural strategies for consumer product companies
Discusses market bifurcation in consumer incomes (extremes in high/low) and retailers into (discount/premium)
retail  ecommerce  brand  product  usa  profit  margin  market  bifurcate  2012  economy  commodity  oil  analysis  strategy  CPG  FMCG  howto  deloitte 
may 2013 by csrollyson
Customer service in the digital age - Customer Service Leaders Forum | Deloitte UK
Vision piece on digital transformation but light on T & no mention of CDO; superficial treatment of mobile, social & analytics
customer  service  digital  uk  mobile  commerce  omni  channel  analytics  data  social  business  experience  2013  report  deloitte  2sbs 
may 2013 by csrollyson
Deloitte | Tech Trends 2013 | The Elements of Postdigital
Vision piece on social business, Data & Mobile; CIO focused, light on transformation, no mention of CDO
omni  multi  channel  social  business  network  thought  leadership  cio  digital  2013  deloitte  history  i.t. 
may 2013 by csrollyson
A view from the Center | Deloitte Center for Health Solutions Blog
Some really useful info and insights here; much on status of ACA ("Obamacare")
healthcare  life  science  transformation  management  consulting  firm  blog  deloitte 
may 2013 by csrollyson
Technology’s Impact on the Value of Financial Advice - NYTimes.com
USEFUL post on #Social Business/Media on wealth management; cites sev. analyses of fin. advisor adoption
Financialservices  wealth  management  social  business  media  reference  client  development  report  accenture  deloitte  fidelity  Morganstanley  adoption  Advisor  2blog 
april 2013 by csrollyson
Center for the Edge
Deloitte thinktank led by John Hagel & John Seely Brown
deloitte  transformation  disruption  innovation  thought  leadership  thinktank 
april 2013 by csrollyson
Christopher Rollyson - Google+ - +John Hagel: "Executives too often limit their framework…
Responding to post that suggests enterprises must transform how they think about, and treat, "employees"
cio  human  capital  pointofview  deloitte  career  employee  professional  services  csrblogcomment  2sbs 
april 2013 by csrollyson
The Big Four accounting firms: Shape shifters | The Economist
The Big Four as "financial utilities" and roll in global finance
2012  consulting  audit  tax  global  deloitte  pwc  kpmg  ey  regulation  BigFour 
september 2012 by csrollyson
Deloitte's role cited in Standard Chartered Iran deceit | Article | Top News | Reuters.com
Serious accusations, will be interesting to watch; however these do represent a small portion of their portfolio
deloitte  bigfour  bank  money  laundering  iran  q3  2012  federal  investigation  audit  consulting  advisory 
august 2012 by csrollyson

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