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Nicole Van Der Tuin: Latest News, Work, Videos, Photos on Fast Company
Using mobile phone bill payment to assess give, help people access financial services
pioneer  tanzania  congo  malawi  nigeria  uganda  zambia  africa  mobile  phone  bill  financial  record  credit  bank  Financialservices 
october 2016 by csrollyson
Evolve or Die: What Banks, Like Dinosaurs, Must Do to Survive | Jason Henrichs | Pulse | LinkedIn
[commented] How the App Store has pulled the rug from under #banks' Web and #mobile presences #solsticefwd
csrblogcomment  bank  Financialservices  2016  Q3  mobile  transformation  disruption  apple  iphone  2csra  2cdo  cdo  cco 
september 2016 by csrollyson
London pub customers pranked by bank - YouTube
FUNNY video spoofs banks: pub servers act like bank associates, shocking #customers #experience
bank  Financialservices  uk  pub  video  satire  advertising  2016  q2  juxtaposition  comparison  customer  experience  service  organization  privacy  surcharge  humor  banking  2bsb  2snr  cco  2cdo 
april 2016 by csrollyson
3 Social Media Compliance Tools You Need for a Regulated Business
Basic advice on social tools that help #financialservices, #Healthcare & other regulated firms #banking
Financialservices  guide  software  social  content  management  media  compliance  presence  banking  healthcare 
february 2016 by csrollyson
Customer Experience Management Using Social Media
Excellent example of an organization evolving in the #digital #social era; @WellsFargo #socialbusiness journey
experiential  social  media  example  bank  Financialservices  q4  2015  interview  wellsfargo  2sbs  2snr  customer  experience  2cdo  2csra 
october 2015 by csrollyson
4 Inspiring Customer Experience Examples | CustomerThink
EXCELLENT reflections & examples of firms serving customers: bank, insurance, hotel & grocery #kudos @lindaireland
customer  experience  service  example  hotel  bank  Financialservices  grocery  food  healthcare  insurance  new  york  arkansas  2sochap  2csra  2snr  2sbs 
october 2014 by csrollyson
The Key Findings on Big Data Study
TCS.com #BigData study surprise: #SupplyChain & #logistics getting best ROI + culture change challenges
TCS  big  data  study  q3  2014  supply  chain  logistics  Financialservices  culture  digital  transformation  cdo 
september 2014 by csrollyson
How Big Data Brings Marketing and Finance Together - Wes Nichols - Harvard Business Review
Four examples of #marketing collaborating w #finance, using #BigData & #analytics, to break silos, change rules, boost performance
marketing  cmo  cfo  transformation  relationship  collaboration  big  data  analytics  cdo  digital  foundation  q3  2014  example  Financialservices  hightech  CPG  Insurance 
august 2014 by csrollyson
ANZ Turns to IBM's Watson to Customize Wealthy Client Services
Australian bank uses Watson to help wealth advisors as physicians use it to assess patients
banking  Financialservices  casestudy  cognitive  computing  q2  2013  wealth  management 
june 2014 by csrollyson
Empower your ‘people’ to execute your omnichannel vision
Reflections on #customer #experience and #omnichannel in #banking includes examples
omni  channel  digital  transformation  banking  Financialservices  q1  2014  pointofview  example  silo  customer  experience  cdo  cco 
may 2014 by csrollyson
Citi Rethinks Customer Care with Social Media | Social Media Today
@FrankEliason on Citi transform & culture efforts; collaborating w nonprofits to build #customer #trust #SocialBusiness
social  business  pointofview  media  comparison  banking  Financialservices  trust  citibank  advisory  customer  experience  service  transformation  culture  organization  mortgage  community  2sbs 
march 2014 by csrollyson
Digital Strategy Test: Can You Gain Competitive Advantage? - InformationWeek
CDOs: CEO intervws on #Digital transformation 2edge sword: creates great value yet thin competitive advantage
CEO  digital  strategy  CDO  transformation  I.T.  example  insurance  banking  asia  Financialservices  manufacturing  travel  foundation  cpg  consumer  apparel  customer  experience 
march 2014 by csrollyson
The Network Navigator
Evolving the expertise model in #financial & #professional #services in The Social Channel #sochap
expertise  pointofview  network  social  business  professional  services  banking  Financialservices  engagement  ambiguity  confidence  media 
march 2014 by csrollyson
Customer Experience - Cisco
Valuable summaries of global Cisco research on #digital #customer #experience in #healthcare #banking #retail #auto
customer  experience  thought  leadership  cisco  automotive  healthcare  retail  omni  channel  banking  Financialservices  pointofview  network  IoT  ubiquitous  computing  smart  device  cdo  digital  adoption  research  statistics  provider 
february 2014 by csrollyson
Misconceptions about Social Media #Custserv | LinkedIn
[comment] RARE insight on customer service, social media, marketing & operations: banking context #custserv #kudos @frankeliason
customer  service  social  media  csrblogcomment  q1  2014  banking  Financialservices  example  marketing  organization  operations  citibank  mckinsey  experience  interaction  management  sourcing  community  support  business  digital  CDO  2cdo 
february 2014 by csrollyson
Property Firm Changes Business Model with Big Data - The CIO Report - WSJ
Example of how property inspection firm serving banks is using #bigdata to get more predictive
realestate  Financialservices  banking  property  inspect  professional  service  big  data  business  model  weather  natural  disaster  q1  2014  example  2cdo  2csra 
february 2014 by csrollyson
How Accepting A Friend Request Could Alter Your Credit Score
The emerging cloud of #BigData about YOU; behavior/purchases.friends & how it can impact your finances & credit
Financialservices  social  media  network  credit  IoT  smart  device  ubiquitous  computing  q4  2013  example  big  data  digital  CDO 
december 2013 by csrollyson
Epic troll: JP Morgan's failed #AskJPM shows people are paying attention | ZDNet
JP Morgan finds that tweeps have persistent memories of—and questions about—its improprieties after it announced open #Twitter Q&A
social  media  Financialservices  q4  2013  troll  fiasco  fail  twitter  Q&A  jpmorgan  scandal  corruption 
december 2013 by csrollyson
Why and How KeyBank Has Become Big Data-Driven - Information Management Online Article
Case study: Analytics in #banking: KeyBank's head #analytics reports to CEO & leads marketing; he's CDO in all but title; #LessonsLearnt #kudos
Financialservices  bank  cdo  digital  transformation  management  q4  2013  casestudy  big  data  analytics  foundation  ceo  2cdo  2csra 
october 2013 by csrollyson
US banks automate as they cut branches - FT.com
Finally banks making significant cuts in retail branch networks, move to automation
Financialservices  retail  bank  branch  q4  2013  network  optimization  automation  mobile  Statistics 
october 2013 by csrollyson
Inside the Underbanked
Pioneering blog by underbanked venture champion Arjan Schutte: helps people get better financial services #fb
Financialservices  VCs.angels  underbanked  usa  startup  empowerment  exceptional  disruption  culture  bank  social  enterprise  business  transformation 
october 2013 by csrollyson
Digital Marketing for Financial Services Summit | Detailed Agenda
Conference program & thought leaders tackle multiple aspects of #digital #customer #experience
Financialservices  digital  social  business  adoption  conference  2012  toronto  wealth  bank  casestudy  human  resources  recruiting 
october 2013 by csrollyson
Social Banker v2.0 | KPMG | GLOBAL
Bloggish informal thought leadership posts by KPMG UK & Netherlands advisory & financial services partners
kpmg  professional  services  management  consulting  firm  thought  leadership  social  business  q3  2013  blog  Financialservices 
september 2013 by csrollyson
Experience: The Blog: Two Reasons Why Content Is Not King
[comment] The changing role of content & importance of #customer #experience
content  marketing  advertising  trust  customer  experience  q2  2013  service  brand  Financialservices  2sbs 
september 2013 by csrollyson
Central bank chiefs need to master the art of storytelling - FT.com
Central bankers must get more #social to interact with markets & manage #economy effectively #fb
central  bank  usa  social  culture  market  business  relationship  economy  guide  monetary  policy  pointofview  q3  2013  government  Financialservices  2ghcj  2csra 
august 2013 by csrollyson
How Financial Marketers Are Investing In Digital | The Financial Brand: Marketing Insights for Banks & Credit Unions
Do you think this'll work? [Comment on] Old-style marketing lurks in banks as they plan to boost returns by going digital
Financialservices  bank  digital  cdo  q2  2013  budget  marketing  video  social  media  mobile  csrblogcomment 
may 2013 by csrollyson
Technology’s Impact on the Value of Financial Advice - NYTimes.com
USEFUL post on #Social Business/Media on wealth management; cites sev. analyses of fin. advisor adoption
Financialservices  wealth  management  social  business  media  reference  client  development  report  accenture  deloitte  fidelity  Morganstanley  adoption  Advisor  2blog 
april 2013 by csrollyson
trendwatching.com's April 2013 Trend Briefing covering the consumer trend "CLEAN SLATE BRANDS"
Report: traditional brands' growing disadvantage: they stand for low #trust while new social brands are "born clean" #fb
brand  disruption  2013  q2  report  example  green  social  business  environment  policy  geny  genz  trust  open  innovation  Financialservices  hightech  cpg  automotive  2blog  2csrollyson  car 
april 2013 by csrollyson
Amex s Twitter Deal Helps Validate Social Payments - American Banker Article
The much-anticipated deal: Amex lets cardholders make purchases by tweeting (conditions apply ;^) #fb
credit  card  twitter  ecommerce  q1  2013  Financialservices  innovation  pilot  social  promotion  2csrollyson 
february 2013 by csrollyson
Millions of consumers soon won’t need a bank account | Banking 4 Tomorrow
Payment & lending substitutes nibble away banks' relevance while they slumber: global retailers and P2P lending
Financialservices  banking  competition  substitute  starbucks  apple  payment  unbanked  underbanked  uk  usa  p2p  loan  Statistics  card  debit 
december 2012 by csrollyson
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