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4 Engagement Models for Customer Success | ClientSuccess
Simple and useful review: #Designing your #customer #success model, high-touch, low-touch for #onboarding training adoption growth service
customer  success  organization  engagement  model  onboarding  training  installation  manager  account  size  profit  enterprise  smb  small  business 
june 2019 by csrollyson
Film Investors
Useful #indie #film scenario in which producer presents proposal to audience of #investors in Q&A format
producer  investor  indie  film  howto  example  scenario  finance  ROI  distribution  profit  investment  return  bullsi  19eyz  psychology  empathy  Business 
march 2019 by csrollyson
For-Profit vs. Not-for-Profit: Two Paths, Same Outcome
How #employee #engagement compares for #nonprofit and for-profit hospitals: nonprofits' managers seen as #caring more
employee  engagement  nonprofit  profit  comparison  2002  hospital  Statistics  survey  reference  analysis  management  caring 
february 2018 by csrollyson
Social Impact Investing Is Attracting New Funds As Well As New Startup Ideas
Momentum building: @theimpactengine movement & 2018 showcase for #social #impact #startups
2018  q1  impact  investor  impactengine  event  VCs.angels  social  startup  adoption  profit  chicago 
february 2018 by csrollyson
Dozens of For-Profit Colleges Could Soon Close - The Atlantic
Study: When #highered federal aid is cut, students change to lower cost schools & their job success is unaffected
higher  education  usa  federal  government  aid  2017  q1  study  history  policy  profit  16ccc  college  student  2csrollyson  2ghcj 
january 2017 by csrollyson
The surprisingly small reason for Walmart’s huge problem
[commented] How ignoring #customer #experience drags profit even @walmart - Focus on customers' outcomes to engage #cx
retail  big  data  operations  q1  2016  pointofview  walmart  example  customer  experience  profit  grocery  local  experiential  ethnography  sochap  csrblogcomment 
february 2016 by csrollyson
Grow fast or die slow | McKinsey & Company
Analysis reflects well known CSFs for digital startups: discover a new need/niche, achieve market fit & scale fast
startup  software  business  cycle  analysis  Statistics  study  comparison  social  media  Q2  2014  hightech  growth  adoption  market  fit  model  profit  mckinsey 
february 2016 by csrollyson
Nudging, clever marketing, or both? Exploring the ethics of private sector nudging — Misbehaving
Examining @cvs @pepsi motivations behind food & #retail nudging #ethics #behavior #economics kudos @linneagandhi
behavior  economics  nudge  ethics  blog  food  cvs  pepsi  profit  customer  retail  merchandising  q4  2015  pointofview  analysis  health  junk  2cco  2csra  2sochap 
october 2015 by csrollyson
Five Lessons Learned at the CRM Evolution (Oracle Social Spotlight)
Oracle gets the #customer #experience revolution: juicy adoption stats fr @gartner
customer  Experience  service  Q4  2015  Profit  vision  vendor  crm  Statistics  transformation  cco  cdo  2cdo  2csra  2snr 
october 2015 by csrollyson
4 Ways to Slash Customer Acquisition Costs - LoginRadius
Some good detail about the basics of growing revenue by qualifying & nurturing #customers
customer  client  acquisition  retention  value  proposition  howto  persona  profit  churn  esm15  social  media  login 
august 2015 by csrollyson
How much should you invest in marketing?
ROI marketing, customer acquisition & lifetime value
customer  acquisition  marketing  lifetime  value  ROI  profit 
july 2015 by csrollyson
The True Cost of Declined Orders - Blog | Riskified
Suberb post analyzes ecommerce cost of false positives due to fraud solutions + models, calculations
customer  acquisition  ecommerce  fraud  cost  profit  lifetime  value  reference  software  solution  decline  reject  order  merchant  q1  2015  2snr  2execguide  2sbs 
july 2015 by csrollyson
Apple's chorus of critics: How wrong can they be? | InfoWorld
Debunk of #Apple critics examines their arguments, comes up empty; doesn't address weakness in networks, software
debunk  apple  analyst  pundit  criticism  q1  2015  iphone  china  usa  telecom  carrier  profit  market  share  samsung  hightech  results  2ghcj  2execguide  2snr 
february 2015 by csrollyson
Being of Service: The Bridge to Meaning and Mission in Business | Gideon Rosenblatt | LinkedIn
[commented]Succinctly shows how brands/businesses can be more profitable by putting people first [sev.examples] #kudos
service  experiential  social  media  mission  enterprise  company  example  grocery  usa  family  business  profit  stakeholder  ethos  casestudy  exceptional  csrblogcomment 
august 2014 by csrollyson
The profit margin squeeze Structural strategies for consumer product companies
Discusses market bifurcation in consumer incomes (extremes in high/low) and retailers into (discount/premium)
retail  ecommerce  brand  product  usa  profit  margin  market  bifurcate  2012  economy  commodity  oil  analysis  strategy  CPG  FMCG  howto  deloitte 
may 2013 by csrollyson
Bitter Pill: Why Medical Bills Are Killing Us | TIME.com
Sorry but "Duh" - this has been talked about for decades - the U.S. health system may be its main competitive disadvantage from a macro perspective
healthcare  usa  medicare  hospital  pharma  profit  obama  reform 
march 2013 by csrollyson
JPMorgan to Cut in Investment Bank, Retool Branch Strategy - Finance and Accounting Jobs News and Advice
How changing regulatory environment and declining investment bank revenue affects integrated banks: branch cuts
Financialservices  retail  commercial  bank  strategy  regulation  profit  q4  2011  news  branch 
october 2012 by csrollyson
HP braces for huge loss after $8 billion EDS writedown | Article | Top News | Reuters.com
Whitman the undertaker: print & PC oceans not only bloody, but evaporating; sorry to see HP in nosedive cc/ @adam_hartung
hp  strategy  print  pc  layoff  profit  q3  2012  2csra  executive  ceo 
august 2012 by csrollyson
Business Insider
LinkedIn: the Apple of social networks? Interesting business [stats]
linkedin  firm  profit  comparison  facebook  business  Statistics  q3  2012  revenue  2csra 
july 2012 by csrollyson
HP to lay off about 27,000, profit slides 31 percent | Article | Top News | Reuters.com
Death spiral: firms don't "jumpstart growth" by laying off; boost profit maybe.. #li
computer  hightech  HP  results  performance  2ghcj  q2  2012  whitman  layoff  employee  profit 
may 2012 by csrollyson
Airlines Are Retrenching, and Alternatives Are Slim - NYTimes.com
Snap analysis of 2012 Airline Industry (USA): airlines will remove capacity, up price and cut service to small airports
airline  travel  2012  prediction  airport  profit  pointofview  price  service 
december 2011 by csrollyson
Groupon's Rise and Fall
Chronicles Groupon's rise and fall(ing) value, pre-IPO; less emphasis on accounting #li
groupon  group  buy  ipo  startup  chicago  history  analysis  story  icarus  q4  2011  accounting  finance  marketing  profit  executive  2snr 
october 2011 by csrollyson
Using IT to Make Money for the Dallas Cowboys | CIO - Blogs and Discussion
Short fact-filled case study on how the Cowboys use IT as a profit center #fb
I.T.  NFL  Enterprise  profit  casestudy  2010  Sport  Football  Revenue  CIO  2snr 
november 2010 by csrollyson
Groupon: Goldmine, Tar pit, or Niche Solution
Pricing & profit analysis of Groupon customers: 2 scenarios Thx @nurul #fb
price  profit  analysis  restaurant  coupon  marketing  promotion  statistics  startup  2snr 
october 2010 by csrollyson

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