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UX writing versus microcopy - UX Collective
Tries to delineate differences in terms and roles on #product user experience teams: UX writing, #content strategy, microcopy... within the context of #UX #design #technical #writing
ux  user  experience  writing  content  strategy  product  microcopy  definition  pointofview  research  role  team  design  journey  technical  csr19 
8 days ago by csrollyson
Inspiring techies to become great writers | Cameron Shorter
The importance (and shortage) of #technical #writers within #open #source communities + #software #documentation models, a call to action and a story
technical  writing  bullsi  open  source  pointofview  2019  australia  community  developer  software  process  geospatial  story  research  reference  communication  hightech  gap  documentation  model 
4 weeks ago by csrollyson
Primal Guide to Olive Oil: Why and When to Use It | Mark's Daily Apple
Useful post on #olive #oil for health benefits: #research studies and #recipes #paleo food
olive  oil  food  primal  paleo  cooking  recipe  Research  health  value  proposition  comparison  nutrition  Q3  2019 
4 weeks ago by csrollyson
Why You Have to Walk Everyday
Human evolution and walking + interesting observations
walking  human  evolution  reference  research  migration  wellness  fitness  paleo  primal 
4 weeks ago by csrollyson
IKEA FAMILY Customer Loyalty Program | Case Study
Client story: How @IKEA is exploring converting its #customer loyalty program into a #social #impact community #experience. BTW #Agile #Digital #Ethnography adds depth and breadth to projects like these @contextpartners
client  story  example  qualitative  research  ikea  sustainability  customer  loyalty  program  social  impact  interview  csr19  video 
june 2019 by csrollyson
People eat at least 50,000 plastic particles a year, study finds | Environment | The Guardian
Growing data shows consumers are eating more #plastic than they know: No.1 culprit is bottled water/beverages. Processed food also contains plastic waste; uncertain #health risk [but can't be good] for #humans #animals #environment
plastic  particles  food  research  statistics  study  uk  canada  environment  supermarket  grocer  ocean  air  soil  river  fish  bottle  water  beverage  package  big  processed  recycling  incentive  government  tax  2019  Q2 
june 2019 by csrollyson
We Are Family: Fathers' Time with Children and the Risk of Parental Relationship Dissolution | Social Forces | Oxford Academic
"... the sole correlate of parental relationship dissolution is shared time spent in family meals. This correlation holds only for shared family mealtime in which families are not simultaneously watching television. Further analysis suggests that high-quality shared family mealtimes may lower the risk of relationship dissolution..."
father  family  meal  research  childrearing  study  divorce  separation  tv  mother  children  australia 
june 2019 by csrollyson
5 Strategies for Building on Journey Mapping Success
How to create serious value from #journey #mapping: Specific ways to act on maps to move the ball + suggests pitfalls that oft befall teams #CX #digital #transformation #customer #research
journey  map  implementation  action  howto  usecase  example  tactics  storyboard  concept  drawing  visualization  prototype  design  pitfall  touchpoint  priority  hypothesis  future  white  space  vision  innovation  transformation  roadmap  orchestration  team  organization  customer  experience  research  agile  csr19  bullsi 
may 2019 by csrollyson
Data Science and Ethnography: What’s Our Common Ground, and Why Does It Matter? - EPIC
Fascinating and useful: Explicitly juxtaposes #ethnography and #data #science and asks, "What can each discipline learn from the other?" #quantitative #qualitative #CX #research
ethnography  data  science  discussion  method  bias  analysis  discipline  comparison  q1  2018  customer  experience  research  quantitative  qualitative 
may 2019 by csrollyson
A 5-Point Plan for Improving Employee Engagement
Many firms have backed into #employee #engagement since discovering it's the backbone of #customer #experience. This concise post points to employee-centric qual research as the key
employee  experience  engagement  howto  customer  journey  map  value  proposition  research  persona  model  data  interview  qualitative  bullsi  ethnography 
may 2019 by csrollyson
Creating a Culture of Customer Centricity - TandemSeven - The Experience Innovation Company
Pithy point of view on #customer #centricity: argues that the key to organization change is [truly] customer-centric #user #research and persona models. To this I'd add #JTBD
pointofview  customer  experience  transformation  centricity  enterprise  brand  Competition  organization  change  user  executive  team  empowerment  irony  research  persona  model  value  proposition 
may 2019 by csrollyson
Why Research Could Make or Break Your Journey Mapping Effort
Brilliant: Contrasts hypothesis v. #journey #maps, shows why many maps fail to deliver; they use internal data, NOT customer-centric unstructured data that's focused on JTBD. BTW, #Agile #Digital #Ethnography changes the game in journey research.
journey  map  research  pointofview  qualitative  quantitative  howto  value  proposition  2017  Q3  customer  experience  outcome  jtbd  touchpoint  comparison  bullsi  bullsi2  pitfall  hypothesis 
may 2019 by csrollyson
How to Use Quantitative and Qualitative Analytics Together
Basic argument and examples for using #quantitative and #qualitative #research together to improve #user #experience #ux
quantitative  qualitative  research  user  experience  example  website  csr19  method  howto 
may 2019 by csrollyson
MeasuringU: 3 Ways to Combine Quantitative and Qualitative Research
3 simple #research project designs that use #qualitative and #quantitative methods together. #Agile #Digital #Ethnography uses 2 of them!
qualitative  quantitative  research  example  integration  synthesis  topology  howto  project  csr19 
may 2019 by csrollyson
MeasuringU: 5 Types of Qualitative Methods
Which of these Qual research types do you know? #Ethnography + some uncommon #qualitative #research types - includes links to more
research  qualitative  reference  example  ethnography  casestudy  agile  csr19 
may 2019 by csrollyson
College student hunger: How access to food can impact grades, health
Did you know? Significant portions of #USA #college #students suffer from #food #insecurity - universities setting up food #pantries
food  insecurity  university  college  student  research  study  paper  directory  pantry  campus  poor  community  education  higher  grade  csr19 
may 2019 by csrollyson
SEX TRAFFICKING OF WOMEN IN THE UNITED STATES
Research on trafficking of women for sex and forced labor work
sexuality  trafficking  usa  domestic  foreign  women  prostitution  research  2001 
april 2019 by csrollyson
Who’s the Right Customer to Map? Your Third Journey Mapping Question - Heart of the Customer
Pithy post on making choices to focus #journey #mapping initiatives. I shared my experience with #agile #digital #ethnography and asked author's experience with 2ndary research
customer  Experience  journey  map  focus  howto  csrblogcomment  value  proposition  ROI  cost  project  research  choice  csr19 
april 2019 by csrollyson
Tepe, Sultan | Political Science | University of Illinois at Chicago
Author, "From Ambiguous Refugees to Potential Citizens: #Turkey’s Domestic and International Challenges and its #Syrians in The European Refugee Crisis," Routledge, 2018.
=> https://www.linkedin.com/in/sultan-tepe-01b5532/
university  illinois  Chicago  political  science  refugee  turkey  syria  research  rights  human  19eyz  bullsi 
april 2019 by csrollyson
Journey Mapping: 9 Frequently Asked Questions
One of the best reference posts on #customer #journey #mapping I've seen + Links to more. I use #agile #digital #ethnography for research-first or hypothesis-first approaches; it adds a lot of data cred to maps
journey  map  reference  howto  bullsi  csr19  FAQ  persona  stakeholder  executive  value  proposition  team  scope  focus  research  primary  secondary  nonprofit  government  tool 
april 2019 by csrollyson
How To Find A (Good) Film Producer
Concise how-to helps #filmmakers find the right #producer partner + How to approach candidates #FiveMillionFilm ^cr
howto  producer  advice  19eyz  filmmaker  networking  festival  referral  pointofview  research 
april 2019 by csrollyson
Ultimate Guide to Customer Experience Mapping: How to Map the CX from Start to Finish – NGDATA
Superb post compares #customer #experience maps to #journey #maps, shows when to use each, then how to build #CX map; BTW #agile #digital #ethnography speeds & improves this process
customer  experience  map  journey  comparison  reference  bullsi  csr19  howto  value  proposition  2017  data  social  media  sales  retail  transaction  example  template  omni  channel  touchpoint  emotion  research  persona  interview  forum  support  call  center  design 
april 2019 by csrollyson
Patient Experience Study | GE Healthcare & Prophet
Survey of US #healthcare patients & providers reveals grim #patient #experience: providers think they're doing okay, but patients disagree. BTW, firms can improve studies with #agile #digital #ethnography (it's more patient-centric ;^) #CX
patient  experience  healthcare  usa  survey  marketing  research  report  Statistics  2016  customer  csr19 
april 2019 by csrollyson
Better patient experience hinges on improving financial journey
From the Duh Dept: To improve #patient #experience, transform #financial experience, transparency. BTW, firms can improve studies with #agile #digital #ethnography (it's more patient-centric ;^) #CX
healthcare  usa  patient  experience  finance  insurance  payer  stream  2018  survey  customer  Research 
april 2019 by csrollyson
Journey mapping as a tool to transform patient experience | AMS Insights
Example: legacy qualitative market research relies on few participants for interviews, diary studies & surveys: #agile #digital #ethnography improves research design by evaluating much more patient experiences
patient  customer  experience  marketing  survey  dairy  interview  traditional  healthcare  research  primary  journey  map  qualitative  knee  surgery 
april 2019 by csrollyson
How to Find a Producer | Filmmaker Magazine
Nice detail helps #directors and #filmmakers understand the process of finding a #producer and forming a fruitful partnership #kudos ^cr
19eyz  howto  executive  producer  director  filmmaker  research  reference  bullsi  business  partner  network 
april 2019 by csrollyson
Common Mistakes During Customer Journey Mapping
How many of these do you know? Very useful post reveals common #journey #map #pitfalls - No.1 is having too much product focus #cx [commented]
journey  map  howto  pitfall  list  csrblogcomment  q2  2019  product  brand  emotion  model  design  research  exception  csr19  customer  experience 
april 2019 by csrollyson
Can a Deprivation Study Deliver Brand Inspiration?
[commented] How deprivation research asks people to do without some favorite things creates creativity and joy #ethnography #cx #research
deprivation  research  ethnography  csrblogcomment  q2  2019  method  brand  product  csr19 
april 2019 by csrollyson
Social media intelligence - Wikipedia
Another vector of using digital social data to create "intelligence"
social  media  research  analysis  reference  uk 
march 2019 by csrollyson
Market Research Methods
Briefly mentions social within context of secondary market research, then discusses surveys, focus groups, interviews, observation, and field trials in the UX sense
marketing  research  quantitative  qualitative  primary  secondary  comparison  howto  csr19  reference  twitter  user  experience  customer 
march 2019 by csrollyson
Research Solutions | Market Street Research
Marketing research firm discusses brand awareness and how it's measured with qual and quant methods + links to multiple other research methods; they do longitudinal studies for customer experience and employee engagement and general benchmarking
marketing  brand  awareness  image  research  quantitative  qualitative  comparison  vendor  firm  csr19  benchmarking  reference 
march 2019 by csrollyson
Quantitative Market Research VS Qualitative Market Research
Offers common examples of quant and qual primary marketing research + brief discussion of how each is used
marketing  research  quantitative  qualitative  description  comparison  vendor  firm  howto  csr19  primary 
march 2019 by csrollyson
Quantitative vs Qualitative Market Research: Which Method Is Best for You?
Briefly describes quant and qual marketing research, then offers rough guidance for selecting which to conduct, or both
marketing  research  quantitative  qualitative  comparison  vendor  firm  howto  csr19 
march 2019 by csrollyson
Understanding the Types of Marketing Research
Very useful: contextualizes quant & qual with the larger perspective of primary & secondary marketing research
marketing  research  overview  business  analysis  primary  secondary  qualitative  quantitative  comparison  csr19  reference 
march 2019 by csrollyson
Health Online 2013 | Pew Research Center
Long in the tooth but useful; most findings have likely increased as online/digital adoption deepens
2013  healthcare  online  behavior  research  patient  customer  Experience 
march 2019 by csrollyson
Our Focus Areas | Rightpoint
Rightpoint has morphed into a CX and design agency
customer  experience  design  agency  chicago  usa  csr19  strategy  insight  Research  consulting  firm 
march 2019 by csrollyson
Dr Melanie Griffiths - School of Geography, Earth and Environmental Sciences - University of Birmingham
Interesting research on refugees and forced migration, i.e. "Seeking Asylum and the Politics of Family"
migration  refugee  research  birmingham  professor  anthropology  UK  immigration  19eyz 
march 2019 by csrollyson
The Re-Wired Group
Michigan-based #JTBD consultancy serves a wide spectrum of clients, focused on #JTBD for #innovation #product #development #cx
jtbd  consulting  firm  michigan  innovation  product  design  customer  user  experience  Research  csr19 
march 2019 by csrollyson
Syrian Refugee And German Scientist Team Up For Unusual Research : NPR
Chance meets determination: #Syrian #refugee microbiologist gets job in Leipzig research lab through chance meeting at church #Germany
syria  refugee  germany  leipzig  microbiology  mine  metal  extraction  aleppo  church  recovery  research  raft  greece  19eyz  bullsi 
march 2019 by csrollyson
How to Boost the Power of Your Customer Journey Maps | LinkedIn
How to amp up customer experience with #journey #maps - where most map efforts fail, now you can outperform
customer  experience  journey  map  csr19  linkedin  howto  social  media  ethnography  research 
march 2019 by csrollyson
How Create a Customer Journey Map, Customer Journey Map Templates
Short and solid how-to guide for researching and creating #customer #journey #maps #CX
customer  journey  map  social  media  experience  csr19  howto  template  tool  research 
march 2019 by csrollyson
Visual Guide to Customer Journey Mapping Process
Good detail of analog trad process of #customer #journey #mapping + compares journey maps to #service #blueprint experience maps, others #CX #research
service  design  customer  user  research  journey  map  howto  guide  blueprint  comparison  experience  process  marketing  automation  value  proposition  csr19 
march 2019 by csrollyson
An introduction to customer research (a 3,000-word guide) – Econsultancy
Solid #customer #user research how-to guide includes using #ethnographic #research with trad quantitative & qualitative research #CX
customer  user  experience  research  guide  2017  lean  guerrilla  ethnography  survey  focus  group  howto  website  tools  qualitative  quantitative  CRM  csrblogcomment  csr19 
march 2019 by csrollyson
Using Social Listening for Integrated Insights - ClickZ
Kudos: 4-step customer/user #research process precedes qualitative interviews/focus groups with rigorous #social listening #CX #ethnographic
social  media  research  2015  asia  marketing  advertising  strategy  survey  focus  group  howto  analysis  bullsi  reference  csr19  csrblogcomment 
march 2019 by csrollyson
How to Conduct Research for Customer Journey Mapping
Exceptional how-to guide for conducting qualitative customer experience research, supplemented with quantitative + links #journey #map #CX
customer  experience  journey  map  research  method  comparison  qualitative  quantitative  survey  interview  social  sentiment  analysis  howto  reference  exceptional  field  study  analytics  csr19  bullsi 
february 2019 by csrollyson
Page 17 – Patient Empowerment Network
Infographic not specific to cancer or CAR-T but useful background on how patients approach getting treatment
q1  2017  infographic  patient  sh1  social  media  research  sh2  ws1  18sbx  survey 
february 2019 by csrollyson
How to create a customer journey map | MyCustomer
Solid all around: Why and how to build a #customer #journey #map + supporting artifacts #service #design #CX
customer  journey  map  howto  service  design  blueprint  stakeholder  q3  2018  value  proposition  collaboration  research  ethnography  social  media  interview 
february 2019 by csrollyson
Enjoying the Process of Home Cooking | EWG
Fantastic helpful post on intelligent cooking and design.
cooking  science  efficiency  joy  howto  exceptional  research  design 
february 2019 by csrollyson
Towards the better diagnosis of lymphoma
Experimental blood tests measure DLBCL "DNA leakage" into the blood to predict relapse refractory disease
lymphoma  DLBCL  DNA  waste  blood  test  research  clinic  practice  oncologist  relapse  refractory  prediction  cancer  18sbx  bullsi  sh3  sh4 
january 2019 by csrollyson
Why we shouldn't like coffee, but we do: Weirdly, people with a higher sensitivity to bitter caffeine taste drink more coffee -- ScienceDaily
Hypothesizing as to why people sensitive to bitter taste should not like caffeine but oft do: they learn to associate caffeine’s bitter taste with energy
research  coffee  tea  wine  caffeine  taste  genetics  uk  behavior  modification  reinforcement  food  drink 
november 2018 by csrollyson
Oral Sensory Nerve Damage: Causes and Consequences
Paper explains some hows/whys of changing taste due to drugs, other factors
sense  mouth  taste  smell  loss  medicine  research  reference  pharma  sideeffect  health 
october 2018 by csrollyson
Humans Are Dumb At Figuring Out How Smart Animals Are | FiveThirtyEight
Scientists try to create a universal model for “intelligence” to rate and rank animals; “But each animal smart in its own way”
human  primate  behavior  animal  intelligence  study  research  fail  model 
may 2018 by csrollyson
Tim Noakes - Wikipedia
Start point to appreciate the work of @proftimnoakes in #diet & #exercise - He expouses a high-fat protein based diet low in carbs
exercise  nutrition  diet  pioneer  physician  south  africa  marathon  professor  program  innovation  research  debunk  reference  diabetes  big  food  fastfood  carbohydrate  protein  fat 
april 2018 by csrollyson
Massive open online nutrition and cooking course for improved eating behaviors and meal composition
[Study] Online course #MOOC for online #nutrition & #cooking improved eating behaviors & meal composition @coursera #obesity global
cooking  health  mooc  online  discussion  video  demonstration  education  2015  q4  statistics  obesity  nutrition  study  research  drivetotrust 
april 2018 by csrollyson
An evidence-based conceptual framework of healthy cooking
Delicious #medical recipe uses a research approach to create evidence-based conceptual framework of #healthy #cooking to reduce #diabetes #obesity #CVD
cooking  health  bullsi  exceptional  2015  university  texas  cancer  research  physician  chef  disease  drivetotrust  home  comparison  processed  food  restaurant 
april 2018 by csrollyson
What Americans can learn from British class guilt | US news | The Guardian
#Socialeconomic #class compared in the #USA & #UK: How each country's culture experiences social class + an example & research links
usa  uk  social  economy  class  stereotype  comparison  2018  q1  example  immigrant  university  community  middle  private  public  school  Statistics  research  csrb 
march 2018 by csrollyson
The Most Trusted Study on Millennials and Causes
Market research/analyst firm specializing in millennials' #social #impact engagement behavior #nonprofit
nonprofit  social  impact  Analyst  millennial  research  report  drivetotrust  reference  study 
march 2018 by csrollyson
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