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An Independent Technical Writer or a Content Specialist—a Product Owner – Vinish Garg | UX, Content Strategy, Narrative Strategy
Superb examples of small team #product #development involving #UXwriting #technical #writing #content #strategy roles and their functions within teams #ux #design
UX  writing  project  review  bullsi  csr19  technical  comparison  content  strategy  business  analysis  2016  Q2  product  owner  management  software  engineer  team  collaboration  scope  user  advocacy 
12 days ago by csrollyson
Top Software Developers in Chicago - 2019 Reviews | Clutch.co
List website offers this software devt agency list - includes basic data on each
list  reference  software  development  website  csr19  rank  review 
16 days ago by csrollyson
Top 50 B2B Tech Companies in the Chicago Area
Current list of Chicago software firms with basic data compiled by G2
list  chicago  software  firm  directory  rank  rating  b2b  csr19 
16 days ago by csrollyson
Inspiring techies to become great writers | Cameron Shorter
The importance (and shortage) of #technical #writers within #open #source communities + #software #documentation models, a call to action and a story
technical  writing  bullsi  open  source  pointofview  2019  australia  community  developer  software  process  geospatial  story  research  reference  communication  hightech  gap  documentation  model 
8 weeks ago by csrollyson
Humor and friendly chat in user documentation | CyberText Newsletter
Examining the use of humor in #software user #documentation + detailed example #technical #writing
technical  writing  humor  user  documentation  csr19  example  reflection  3d  howto  software  csrblogcomment 
8 weeks ago by csrollyson
The agile technical writer | ffeathers
Brilliant info + humor: "Day in the life" of an #agile (also #lean #scrum) #technical #writer is a refreshing take on how #software development teams (+ writers) are evolving
agile  lean  scrum  technical  writer  journal  humor  global  software  product  development  team  developer  value  proposition  bullsi  csr19 
9 weeks ago by csrollyson
A DevOps approach to PCI compliance - O'Reilly Media
Short Q&A on using #agile devops approach to #PCI #compliance: what worked, didn’t #software #Technical #Writing
pci  compliance  software  devops  agile  project  management  example  startup  csr19 
11 weeks ago by csrollyson
How to Perform a ‘Post Mortem’ on Technical Documents | Klariti Technical Writing
Basic guidance for doing a post-mortem on #software #documentation includes some gritty detail #Technical #Writing
technical  writing  documentation  post  mortem  howto  software  global  team  bullsi  communication  example 
11 weeks ago by csrollyson
Team Orca Case Study - Using ClickHelp in a CI Environment | Technical Writing Blog
#Technical #Writing case study features #single #sourcing and automatic #documentation publishing for software company
casestudy  technical  writing  conditional  tagging  single  source  example  csr19  software  documentation 
11 weeks ago by csrollyson
Think APIs are not for your business? Think again. 4 misconceptions holding CIOs back from API benefits - Prime TSR
Concise description of #APIs' value proposition for #corporate #IT - and how to use them at a high level #technical #writing
API  web  services  CIO  IT  value  proposition  comparison  debunk  usecase  service  oriented  architecture  application  distributed  software  csr19 
12 weeks ago by csrollyson
Topic-Based Writing to the Rescue: Project Considerations for Managers (Case Study)
Superb post-mortem of rescue #technical #writing project for enterprise #software (#healthcare) client features training, documentation, cheat sheets, user guides + a firing a cantankerous contractor #instructional
technical  writing  instructional  user  guide  documentation  bullsi  healthcare  software  canada  usa  turnaround  government  procurement  trust  project  management  topicbased  content  madcap  flare  contractor  single  sourcing 
july 2019 by csrollyson
Technical Writing: Build a 7-Figure Career [Step by Step] | Josh Fechter
Well done concise yet informative how-to #guide for developing one’s #technical #writing #career, step by step
freelance  technical  writing  howto  career  reference  firm  seo  facebook  specialization  software  example  marketing  differentiation  definition  guide  upwork 
july 2019 by csrollyson
Software Documentation and Training Case Study - Info Pros
Concise #technical #writing case study transforms #software company’s development of onboarding, user guides, documentation, help
technical  writing  communication  casestudy  csr19  software  documentation  onboarding  guide  single  sourcing  team  transformation  service  process  design  user  bullsi 
july 2019 by csrollyson
1.4 Case Study: The Cost of Poor Communication – Technical Writing Essentials
How much does it cost? #Technical #writing bloopers cost millions of dollars and even led to firm failures... #communication #software #manufacturing
technical  writing  documentation  communication  gaffe  snafu  cost  example  csr19  software  manufacturing 
july 2019 by csrollyson
Which help authoring tool is better - Robohelp or MadCap Flare? - Stack Overflow
Opinions and comparisons of Adobe Robohelp and MadCap Flare; mentions alternatives HelpNDoc and Help&Manual
technical  writing  help  authoring  tool  bullsi  platform  software  opinion  comparison  2017  flare  robohelp  reference 
july 2019 by csrollyson
First 90 Days in Customer Success Management
One of the best customer success posts I've seen: How to succeed as a new #Customer #success #manager has in-depth guidance, links to more #kudos #CX #enterprise
customer  success  bullsi  howto  plan  manager  SAAS  software  product  sales  marketing  service  pricing  feedback  visit  experience  lifecycle  metrics  churn  engagement  model  KPI  reference 
june 2019 by csrollyson
Brooke Goodbary – Medium
Want to dive deep into #customer #success? @Brooke knows her stuff! #experience #CX
customer  success  blog  bullsi  metrics  team  management  data  analytics  software  saas  service  sales  marketing  product  experience 
june 2019 by csrollyson
Kanban (development) - Wikipedia
Short reference on Kanban; mentions its use in conjunction with Scrum
software  development  production  methodology  agile  manufacturing  reference  management  artifact 
may 2019 by csrollyson
Scrum (software development) - Wikipedia
Good background on Scrum: history, method, value, limits, roles, etc.
agile  software  development  project  management  methodology  reference  history  artifact  role  value  proposition  work  phase  structure 
may 2019 by csrollyson
Home - TandemSeven - The Experience Innovation Company
Customer experience #design firm with robust proprietary software to automate #journey mapping #persona development implementing #CX #transformation
design  customer  experience  management  consulting  firm  chicago  boston  london  Newyorkcity  csr19  journey  map  enterprise  software  persona  transformation 
may 2019 by csrollyson
Top 5 Best Custom Software Development Companies in Chicago, IL 2019 : Sponsored : Tech Times
Weakened by not disclosing selection criteria, so it seems like opinion #chicago #enterprise #software
software  development  firm  rank  chicago  2019  Q1  list  description 
march 2019 by csrollyson
Boeing and US under pressure to ground 737 Max as further bans brought in | World news | The Guardian
@Boeing & #FAA resist global pressure to ground #737max8 jets in wake of recent crashes. they are failing the Tylenol test in which McNeil put safety before profit
boeing  737max  crash  software  fleet  europe  ground  regulator  investigation  Q1  2019  china  ethiopia  indonesia  union 
march 2019 by csrollyson
How to Create Your Customer Journey Map and Optimize the Touchpoints
The importance of #touchpoints in #customer #journey #maps - How to use & optimize them, some good examples + map software suggestion #CX
customer  experience  journey  map  touchpoint  example  tools  software  retention  statistics  business  impact  csr19  q4  2018 
march 2019 by csrollyson
How to Pick the Best Customer Journey Analytics Platform for You
Yes, a pitch for their platform but head/shoulders above most other posts. Enterprise viewpoint, uses true analytics to inform #customer #journey #map creation & optimization
customer  experience  journey  map  persona  enterprise  software  platform  vendor  analytics  exceptional  organization  data  marketing  automation  comparison  analysis  reference  bullsi  example  image  IT  csr19 
february 2019 by csrollyson
How to Put Customer Research to Work
Details issues around #customer #journey #maps & #personas; asserts that most are one-offs & various versions proliferate & recommends using a central repository (theirs ;^). #marketing #cx #ux silos
customer  user  experience  journey  map  persona  enterprise  software  application  howto  csr19  image  organization  marketing 
february 2019 by csrollyson
Signet Sibyl
Survey software for customer or employee experience or success applications
user  customer  experience  success  vendor  survey  employee  software  platform 
february 2019 by csrollyson
The 50 Best Customer Journey Mapping Software Tools – NGDATA
Wide array of #journey #mapping software and collaboration tools spans global vendors & independents #CX
journey  map  customer  experience  software  tool  list  reference  persona  collaboration  csr19 
february 2019 by csrollyson
Facial Recognition and the Disappearing Right to Be Faceless
The global “@facebook”: cities, police, smartphones, cameras track your every move, without your consent
facebook  surveillance  global  camera  hardware  software  city  tracking  face  recognition  smartphone  ethics  anonymity  right  autonomy  2018  q2  social  media  photo  video 
may 2018 by csrollyson
Kaspersky, Huawei, and the Geopolitics of Tech Companies
USA fear of Russia, China in cyberwar inevitably permeates consumer brands, products
computer  antivirus  software  russia  usa  smartphone  china  espionage  israel  hightech  nationalism  fear  trust  Q2  2018  market 
may 2018 by csrollyson
New Microsoft Surface Tablet: Not Affordable and Not an iPad-Killer
Microsoft shows it’s not getting the price message, fails to disrupt the iPad/Chromebook tablet duopoly
tablet  competition  microsoft  apple  google  Q2  2018  price  school  comparison  design  hardware  software  value 
may 2018 by csrollyson
Social Capital’s Chamath Palihap­itiya Wants To Fix Capitalism
New model of #venture #capital invests in #social #impact, automates VC evaluation to remove bias
impact  social  cause  VCs.angels  model  siliconvalley  facebook  trader  analytics  automation  bias  software  entrepreneur  founder  culture 
february 2018 by csrollyson
SWITCHED SOURCE
Software helps power utilities w #grid #management amid #climate #change disruption #hacking & other risks
electric  power  grid  technology  management  distribution  software  compatibility  security  load  brownout  risk  detroit 
february 2018 by csrollyson
Science Says Fitness Trackers Don't Work. Wear One Anyway | WIRED
Argues that fitness trackers’ poor track record ;^) due to studies’ use of old devices; app designs better plus more sensors make for better UX CX
fitness  tracker  wearable  study  workout  behavior  economics  application  design  research  motivation  example  Q4  2017  software  addiction  user  customer  experience 
december 2017 by csrollyson
Care teams and tech: a powerful combination to manage population health - Iora Health
Exciting practical example @iorahealth - redesigning care process around actionable data on population management
healthcare  operations  innovation  example  iorahealth  population  management  data  software  process  care  team  2014 
september 2017 by csrollyson
Real Time Cases
Platform allows businesses to present cases/challenges that professors can assign to students
higher  education  training  student  professor  business  casestudy  platform  software  innovation 
august 2016 by csrollyson
Real-time employee sentiment dashboard | Sigmend
Continuously measures and reports #employee sentiment #experience #engagement
employee  engagement  startup  software  management  empathy  Algorithm  sentiment  sochap  cco 
august 2016 by csrollyson
Shut Up and Listen, Will Ya? | Inc.com
[commented] How marketers can evolve and thrive: @tullman asserts listening is critical #socialmedia #marketing #experiential
marketing  social  media  csrblogcomment  q3  2016  pointofview  listen  prediction  software  tool  2csra  2cdo  cco  sochap  16ccc 
august 2016 by csrollyson
Case Study: HuskerMax Creates "Instant Reader Engagement"
Case study: College football team boost engagement from web, social & forums
social  media  engagement  software  tool  vendor  poll  website  casestudy  sport  forum  16ccc 
august 2016 by csrollyson
IBM Watson Analytics for Social Media - United States
Interesting: How to start using #ibmwatson to analyze #socialmedia #bigdata #analytics
social  media  data  analytics  tool  watson  ibm  software  website  #bigdata  cdo  cco  sochap 
july 2016 by csrollyson
Our Story | nVISIA
CONGRATS! Timeline of enterprise distributed software pioneer based in Chicago (I'm a 2x alum ;^)
oot  object  oriented  technology  analysis  design  enterprise  software  nvisia  timeline  history  sun  rational  BEA  web  services  network  distributed  2csrollyson 
june 2016 by csrollyson
Team Collaboration Software Comparison
Basic comparison, reviews & pricing for a broad category of collaboration software
social  collaboration  software  comparison  rating  review  jive  ibm  lithium  slack  yammer  microsoft 
june 2016 by csrollyson
Analyst Reports | Resource Library
Analyst library at Jive #employee #engagement #customer #experience #digital #transformation
customer  experience  employee  engagement  enterprise  software  analyst  report  jive  comparison  pointofview  collaboration  intranet  community  marketing  productivity  reference 
june 2016 by csrollyson
Forrester Research Report: Advocate Marketing for B2B | Jive
Advice for using software to power #advocate #marketing featuring customers & employees
analyst  report  enterprise  collaboration  customer  advocate  marketing  software  comparison  analysis  competition  jive  q1  2015  forrester 
june 2016 by csrollyson
Improve Employee Engagement With a Digital Workplace
Advice for increasing #employee #engagement using enterprise collaboration software
analyst  report  enterprise  employee  collaboration  software  comparison  analysis  competition  jive 
june 2016 by csrollyson
Jive Software One-pager w Customer Quotes
Brief on Jive's products that empower #employee #engagement & #customer #experience
jive  enterprise  software  customer  collaboration  intranet  community  employee  integration  marketing  reference 
june 2016 by csrollyson
Vista Equity Partners Acquires Marketo
#Marketing #automation matures: #marketo in saas rollup deal
marketing  automation  saas  software  acquisition  Q2  2016  news  rollup  maturity  cmo  2cdo  2csra  cco  sochap 
june 2016 by csrollyson
This is not selling! Stop Annoying Me on LinkedIn - Alice Heiman, LLC
[comment]Useful example of #bad #manners on #LinkedIn: @aliceheiman fights impersonal "selling" #kudos
linkedin  2016  q2  pointofview  example  sales  busdev  csrblogcomment  relationship  customer  experience  b2b  software  development  services  2csra  2execguide  2snr  2sbs 
may 2016 by csrollyson
22 Gmail Plugins That All Content Marketers Need to Know About
Useful list of #productivity plugins for Gmail; helps senders & receivers of #email
gmail  list  plugin  productivity  tool  software  guide  content  marketing  2015  Q2  2execguide 
april 2016 by csrollyson
DAS DEAD BRAND
[commented] Riffs on @VW #dieselgate and its impact on the brand
vw  scandal  pointofview  brand  snafu  2016  diesel  software  engineering  emission  cheat  Speculation  csrblogcomment  2sbs  trust  executivesochap  cco  2cdo  cmo  2snr 
april 2016 by csrollyson
ITA
Directory of Midwest #IoT firms; best slide categorizes them #kudos
IoT  chicago  directory  hightech  manufacturing  connected  car  professional  services  firm  software  economy  2ghcj  2csra 
april 2016 by csrollyson
How Attackers Gain Access to WordPress Sites - Wordfence
MUSTread if you host #WordPress instances/sites: Attacker stats + how-to checklist for keeping secure
wordpress  security  survey  Statistics  q1  2016  howto  guide  plugin  bruteforce  blog  software  platform  website  malware  phishing  hack  theme  hosting  exceptional  list  2csra  2execguide  2sbs  2eglii  2snr 
march 2016 by csrollyson
3 Social Media Compliance Tools You Need for a Regulated Business
Basic advice on social tools that help #financialservices, #Healthcare & other regulated firms #banking
Financialservices  guide  software  social  content  management  media  compliance  presence  banking  healthcare 
february 2016 by csrollyson
Big Data Landscape 2016
Useful map of #BigData vendor|technology|solution ecosystem - faint nod to #IoT & #wearable tech #kudos
big  data  ecosystem  technology  software  infrastructure  map  reference  exceptional  vendor  cloud  application  transport  analytics  cdo  cco  cmo  ceo  cio  cto 
february 2016 by csrollyson
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