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csrollyson : solution   61

Oracle Roadmap to Modern Customer Service
Basic tech-focused adoption roadmap for #CX emphasizing #customer #service; social metrics outdated
vendor  promotion  marketing  model  enterprise  technology  Solution  customer  service  experience  omni  channel  empowerment  chat  website  mobile  social  media  metrics  measurement  knowledge  management  2csra  2snr 
january 2016 by csrollyson
The Future of Digital Customer Experience | SolsticeFWD (with images, tweets) · csrollyson · Storify
Rich coverage of #mobile #transformation trends: Practical insights: @forrester @johndeere @bosch @trunkclub & more
hightech  mobile  web  ecommerce  q3  2015  vision  cdo  customer  experience  marketing  application  iot  disruption  vendor  enterprise  solution  big  data  business  social  omni  channel  2cco  2cdo 
september 2015 by csrollyson
The True Cost of Declined Orders - Blog | Riskified
Suberb post analyzes ecommerce cost of false positives due to fraud solutions + models, calculations
customer  acquisition  ecommerce  fraud  cost  profit  lifetime  value  reference  software  solution  decline  reject  order  merchant  q1  2015  2snr  2execguide  2sbs 
july 2015 by csrollyson
Advocate Marketing Software | Influitive
Great vision for how customer empowerment drives profit
customer  advocate  marketing  solution  software  vendor 
august 2014 by csrollyson
ZoomKube kiosk now supports facial recognition | selfserviceworld.com
#Retail #store kiosk vendor debuts technology that changes shopping experience real-time based on facial recognition
retail  face  recognition  software  vendor  solution  q1  2014  store  digital  coupon  customer  experience  kiosk 
january 2014 by csrollyson
IBM Launches Digital Marketing Network in the Cloud - Todd Watson - Internet Evolution
IBM launches cloud-based #marketing #vendor solution market place w 100 partners to automate #digital
ibm  cmo  marketing  cloud  market  vendor  solution  q3  2013  news  network  b2b  digital  advertising  gamification  privacy  management  social  media  data 
september 2013 by csrollyson
The Internet of Things - Mobile evolution | KPMG | GLOBAL
USEFUL summary: [Internet of Things] The evolving market for Machine2Machine (M2M) managed services #mobile #kpmg
IoT  mobile  management  solution  services  professional  interview  summary  executive  cdo  digital  ubiquitous  computing  q3  2013 
august 2013 by csrollyson
IBM - Exceptional Digital Experience (formerly Exceptional Web Experience) - Solutions
IBM rebranding of Lotus, Websphere et al as "customer experience suite" - smart, need to demo to see how frictionless it is
ibm  software  vendor  solution  social  business  customer  experience  q3  2013  brand  enterprise 
august 2013 by csrollyson
In depth benchmark of 12 ecommerce solutions [PDF]
Excellent analysis and comparison of global ecommerce platforms | enterprise & SMB
ecommerce  software  solution  vendor  comparison  analysis  benchmark  cdo  digital  reference  Foundation  enterprise  brand  smb 
august 2013 by csrollyson
XCom Global offering free MiFis to relief workers in Japan
Xcom helps Japan aid workers w free wifi + excellent no-roaming wifi solution for teams abroad
japan  q1  2011  earthquake  wifi  donation  Europe  Asia  team  International  wireless  solution  2ghcj 
march 2011 by csrollyson
Semantic Technology Business Case slide deck
Loose business case discussion; no specifics used; still helpful for understanding emerging business cases; government-heavy examples
Semantic_Web  Technology  Solution  ValueProp  Web3.0  filetype:pdf  media:document 
september 2007 by csrollyson
Metatomix: Semantics Frameworks - Financial Demo
Video on banks' use of semantic technology for risk assessment, regulatory compliance
Semantic_Web  Solution  software  Banking  Service-oriented_Architecture  Technology 
september 2007 by csrollyson

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