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csrollyson : advisory   3

The Importance of Listening to Customers and Closing the Feedback Loop
[commented] Snapshot of how @dropbox is boosting #customer #centricity (video/transcript). I asked how they backed customer focus with incentives to make it last #experience #CX #employee
customer  experience  csrblogcomment  organization  centricity  example  hightech  q2  2019  howto  focus  group  b2b  interview  advisory  board  employee  journey  management  csr19 
june 2019 by csrollyson
Citi Rethinks Customer Care with Social Media | Social Media Today
@FrankEliason on Citi transform & culture efforts; collaborating w nonprofits to build #customer #trust #SocialBusiness
social  business  pointofview  media  comparison  banking  Financialservices  trust  citibank  advisory  customer  experience  service  transformation  culture  organization  mortgage  community  2sbs 
march 2014 by csrollyson
Deloitte's role cited in Standard Chartered Iran deceit | Article | Top News | Reuters.com
Serious accusations, will be interesting to watch; however these do represent a small portion of their portfolio
deloitte  bigfour  bank  money  laundering  iran  q3  2012  federal  investigation  audit  consulting  advisory 
august 2012 by csrollyson

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