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Making connections with the new digital consumer
Summary of global shift away from open Internet-based screen time toward walled gardens + links to more articles to drill down
digital  advertising  marketing  disruption  channel  shift  attention  q1  2019  analysis  platform  website  blog  wechat  esports  gaming  podcast  OTT  hulu  netflix  facebook  wall  garden  model  brand  sponsor  nigeria  africa  south  india  china 
june 2019 by csrollyson
Predictions 2019: Customer Experience Comes Under Fire
Forrester's dour 2019 #customer #experience forecast: Unrealistic investments, shoddy business cases, and price wars in race to bottom.
customer  experience  adoption  transformation  prediction  analysis  measurement  2018  investment  results  business  case  demand  csr19  analyst  price  relationship 
june 2019 by csrollyson
China-Russia Partnership Threatens US Global Hegemony
How the USA-led global #trade system is receding; #China poised to move up the value chain and grow its economy thru its internal market; #Trump deceives U.S. workers and isolates #USA #economy
partnership  collaboration  usa  china  russia  economy  global  competition  trade  war  politics  workers  labor  nationalism  wealth  disparity  employee  system  opinion  analysis  2019  Q2 
june 2019 by csrollyson
Mueller’s Statement: Why is it Unconstitutional to Indict a Sitting President?
Interesting: interpreting Robert Murller’s press conference and suggesting its implicit guidance to Congress to broaden the investigation
mueller  investigation  statement  DOJ  government  law  impeachment  congress  crime  obstruction  justice  Q2  2019  analysis 
may 2019 by csrollyson
Data Science and Ethnography: What’s Our Common Ground, and Why Does It Matter? - EPIC
Fascinating and useful: Explicitly juxtaposes #ethnography and #data #science and asks, "What can each discipline learn from the other?" #quantitative #qualitative #CX #research
ethnography  data  science  discussion  method  bias  analysis  discipline  comparison  q1  2018  customer  experience  research  quantitative  qualitative 
may 2019 by csrollyson
Who’s Behind the Attacks in Sri Lanka?
Useful background for understanding terror attacks in SriLanka
srilanka  analysis  imterview  Q2  2019  rift  prime  minister  president  police  coup  security  asia  terror  attack  hotel  church 
april 2019 by csrollyson
Paleo News – Fresh Sardines Or Canned Sardines: No Longer An Option For Americans | The Paleo Diet™
[commented] Compares fresh v. canned sardines from nutrition and health perspectives + Collapse of Pacific populations and USA canning
paleo  food  fish  canned  analysis  review  health  nutrition  comparison  fresh  processing  vitamin  additive  mineral  csrblogcomment  foreign  domestic 
april 2019 by csrollyson
Planet Myths: The Story Behind Chiron – Jessica Davidson
Excellent! How Chiron represents connections on multiple levels: spirit-body, earth-universe, ego-instinct + How the wound is the price of a new level of awareness
chiron  myth  analysis  ego  body  spirit  universe  mindfulness  Q2  2019  astrology  greece  reference 
april 2019 by csrollyson
Social media intelligence - Wikipedia
Another vector of using digital social data to create "intelligence"
social  media  research  analysis  reference  uk 
march 2019 by csrollyson
Netnography - Wikipedia
Another flavor of "digital ethnography" - entry tries to differentiate itself, but its logic is inconsistent
ethnography  reference  comparison  internet  digital  method  analysis  pioneer  community 
march 2019 by csrollyson
Understanding the Types of Marketing Research
Very useful: contextualizes quant & qual with the larger perspective of primary & secondary marketing research
marketing  research  overview  business  analysis  primary  secondary  qualitative  quantitative  comparison  csr19  reference 
march 2019 by csrollyson
How many movie producers does a film need?
Very useful: stats behind the number of producers in studio- and indie-films
film  studio  indie  comparison  Statistics  executive  producer  trend  analysis  role  reference  19eyz  bullsi  Business 
march 2019 by csrollyson
The Design Firm Is (Walking) Dead - Core77
On-point observations about the sunsetting of pureplay service design firms
service  design  reference  professional  pointofview  2015  firm  acquisition  analysis  client  enterprise  example 
march 2019 by csrollyson
Boeing: French investigators find crash 'similarities' - BBC News
French airline safety experts find similarities bt #Ethiopia and #Indonesia #Boeing #737max8 crashes due to antistall system; lax compliance at #faa?
boeing  crash  ethiopia  indonesia  analysis  paris  737max8  FAA  airline  safety  government  agency  Q1  2019 
march 2019 by csrollyson
Using Social Listening for Integrated Insights - ClickZ
Kudos: 4-step customer/user #research process precedes qualitative interviews/focus groups with rigorous #social listening #CX #ethnographic
social  media  research  2015  asia  marketing  advertising  strategy  survey  focus  group  howto  analysis  bullsi  reference  csr19  csrblogcomment 
march 2019 by csrollyson
How to Pick the Best Customer Journey Analytics Platform for You
Yes, a pitch for their platform but head/shoulders above most other posts. Enterprise viewpoint, uses true analytics to inform #customer #journey #map creation & optimization
customer  experience  journey  map  persona  enterprise  software  platform  vendor  analytics  exceptional  organization  data  marketing  automation  comparison  analysis  reference  bullsi  example  image  IT  csr19 
february 2019 by csrollyson
How to Conduct Research for Customer Journey Mapping
Exceptional how-to guide for conducting qualitative customer experience research, supplemented with quantitative + links #journey #map #CX
customer  experience  journey  map  research  method  comparison  qualitative  quantitative  survey  interview  social  sentiment  analysis  howto  reference  exceptional  field  study  analytics  csr19  bullsi 
february 2019 by csrollyson
What is at Stake in Venezuela: National Sovereignty
Incisive analysis of #Trump Admin designs on #Latin #America, #Venezuela
venezuela  latin  america  analysis  usa  monroe  doctrine  trump  2020  election  history  international  politics 
february 2019 by csrollyson
Forced Resignations at NCH Healthcare System Expose Medicine’s Dark Side | David Johnson, 4sighthealth
Example of reactionary medical association squelching a #customer #experience innovation pilot in a Florida #hospital system #healthcare #kudos @4sighthealth
healthcare  hospital  putsch  florida  analysis  pointofview  hospitalist  pilot  Q1  2019 
february 2019 by csrollyson
On no man’s (Is)land: futurities at the border
Paper discusses political, economic & cultural significance of [arbitrary] borders (when borders move, change, separations don't work]
politics  empire  border  map  culture  india  pakistan  bangladesh  punjab  analysis  asia 
february 2019 by csrollyson
The Left Case Against the EU (1/2)
Bitter reflections on Greece’s capitulation to EU institutions argues no evolution is possible, they are too brittle
greece  europe  union  euro  analysis  pointofview  negotiation  history  Q1  2019  uk  brexit  grexit  ruling  class  elite  socialism  ecb  bank  control  democracy 
january 2019 by csrollyson
Why Isn't Mark Judge Testifying Before the Senate? - The Atlantic
Wow: “Imagine how different the country would be if Kavanaugh’s defenders could extend their empathy for him to the average American who comes in contact with the criminal-justice system.”
supreme  court  nomination  Q3  2018  reflection  insight  analysis  exceptional  sexuality  metoo 
september 2018 by csrollyson
BREAKING - CMS Misdirection: Two Troubling Decisions Damage Market Competitiveness, Does One Reversal Help?
How #pharma #drug prices are ballooning—and overwhelming *entire* state budgets: Massachusetts' example #healthcare
pharma  medicaid  massachusetts  example  price  q3  2018  pointofview  analysis  healthcare  use 
july 2018 by csrollyson
How Often Do People Defend Themselves With A Gun? | WBEZ
Guns are so divisive because they are usually connected to the R-complex's Security Ethic
gun  defense  debate  chicago  story  study  analysis  safety  politics  2018 
june 2018 by csrollyson
The Carnivore Diet: Pros, Cons, and Suggestions | Mark's Daily Apple
Mark unpacks trendy meat-only diets/lifestyles + examples and recommendations
carnivore  palep  primal  comparison  howto  Q2  2018  diet  lifestyle  example  analysis  model  advice 
may 2018 by csrollyson
Hey T-Mobile, Do An “Un-Merger” That Actually Helps Consumers
Short treatment of T-mobile Sprint merger attempt: The end of the “uncarrier”?
telecom  merger  analysis  Q2  2018  tmobile  sprint  regulation  government  5G  competition 
may 2018 by csrollyson
EPA’s war with California proves America needs a carbon tax | Dana Nuccitelli | Environment | The Guardian
USA gasoline prices artificially low and half other “developed countries,” which invents Americans to buy large carbon polluting cars and trucks
analysis  carbon  tax  efficiency  standard  environment  policy  Q2  2018  trump  california  suv  gasoline  price  comparison 
april 2018 by csrollyson
Congress wants to 'inflict pain’ on Mark Zuckerberg. Is he ready for it? | Technology | The Guardian
Anticipating Zuckerberg’s testimony to Congress. Selling members’ personal data to advertisers is the key money engine of @facebook. Moreover, the data enables prediction of highly private things about you
facebook  zuckerberg  congress  analysis  prediction  Q2  2018  news  abuse  data  russia  2016  election  scandal 
april 2018 by csrollyson
Welcome to Facebook's Censorship and Surveillance Platform - Global Guerrillas
How #Facebook is becoming a global #surveillance, #censor & control platform, goaded by governments trying to combat terrorism
facebook  google  global  surveillance  platform  prediction  analysis  terrorism  government  face  recognition  censorship  artificial  intelligence  identification 
april 2018 by csrollyson
How to Fix the El | Feature | Chicago Reader
Analysis and proposal to approach transit modernization from a system perspective, not band-aid as currently
transit  train  chicago  analysis  red  purple  yellow  city  suburb  Statistics  ridership  logistics  2011  upgrade  plan  drivetotrust  altrans 
april 2018 by csrollyson
Why Did Trump Fire Tillerson Now? - The Atlantic
Speculating on motive & timing of Trump firing Tillerson: Tillerson’s support of
the UK’s accusation of Russia did him in
trump  tillerson  uk  may  nerve  gas  attack  russia  analysis  speculation  fire  motive  lie  Q1  2018 
march 2018 by csrollyson
How Bad Are Peanuts, Really? | Mark's Daily Apple
Mark analyzes peanuts and derivatives for appropriateness in paleo living
primal  paleo  peanut  health  wellness  analysis  comparison  risk  benefit  value  proposition 
february 2018 by csrollyson
Inside the Mueller Indictment: A Russian Novel of Intrigue | WIRED
More detail about how Russia’s IRA influenced the 2016 presidential election + “Putin’s cook”
russia  trump  investigation  mueller  social  media  Q1  2018  analysis  election  president  clinton  entrepreneur 
february 2018 by csrollyson
7 Tough Legal Lessons for Crypto Entrepreneurs - CoinDesk
Useful while tongue in cheek: Key #legal #pitfalls that sloppy #cryptocurrency #entrepreneurs fall into (Switzerland won't save you)
ICO  crypto  currency  bitcoin  switzerland  case  lawsuit  court  review  analysis  prediction  entrepreneur  legal  structure  q1  2018  blockchain  startup  fraud  procedure 
february 2018 by csrollyson
For-Profit vs. Not-for-Profit: Two Paths, Same Outcome
How #employee #engagement compares for #nonprofit and for-profit hospitals: nonprofits' managers seen as #caring more
employee  engagement  nonprofit  profit  comparison  2002  hospital  Statistics  survey  reference  analysis  management  caring 
february 2018 by csrollyson
An incredible volunteer recruitment success story in Texas | Jayne Cravens Blog
[commented] Useful analysis of successful #volunteer #outreach for elementary school event #kudos @jaynecravens
school  community  father  elementary  participation  texas  facebook  2018  q1  student  mentor  volunteer  analysis  csrblogcomment 
february 2018 by csrollyson
When Criminalizing The Poor Goes High-Tech - CityLab
New digital control systems for welfare benefits suffer poor design, result in tragedy while they try to boost efficiency
poverty  homeless  book  analysis  digital  control  system  welfare  benefit  healthcare  story  example  usa  accessibility  q1  2018  history  poor  inequality  bias  racism  drivetotrust  sustdev  commhealth 
february 2018 by csrollyson
Our Approach | A Better Chicago
Investor group funds #chicago #edtech #education #startups whose programs empower underprivileged children
chicago  nonprofit  social  impact  cause  VCs.angels  mentor  analysis  fund  investor  education  startup  business  empowerment  drivetotrust 
february 2018 by csrollyson
Nunes memo release is Trump's attempt quell threats to him and his circle | US news | The Guardian
#Trumpgate deepens w #Nunes memo release, speculation rampant due to unpredictability of Mueller investigation
trump  russia  Analysis  mueller  congress  fbi  justice  department  government  usa  friction 
february 2018 by csrollyson
How Yahoo Killed Flickr and Lost the Internet
Long reflection of the slow death of Flickr at Yahoo's hand; sadly, I experienced most of the pain cited
flickr  yahoo  2012  reflection  analysis  acquisition  story  startup  photo  instagram  facebook  dodgeball  foursquare  comparison  founder 
january 2018 by csrollyson
Maternal Depression: Understanding Associated Risk Factors | University of Chicago - SSA
Discusses how work (possibly lack of work) stress & income level affect mothers' likelihood of depression & childrearing abilities
women  mother  study  analysis  depression  family  children  impact  work  home  stress  wealth  income  drivetotrust 
january 2018 by csrollyson
The Facebook News Feed is Changing to Favor Person to Person Engagement - Jon Loomer Digital
[commented] Superb 1st take on #facebook #newsfeed change in January 2018 + links to more Kudos @jonloomer
csrblogcomment  facebook  news  update  q1  2018  analysis  exceptional  insight  profile  page  brand  advertising 
january 2018 by csrollyson
What Went Wrong In Hawaii, Human Error? Nope, Bad Design
Superb: deconstructing faulty design behind the error producing the Hawaii missile panic
hawaii  false  alarm  missile  Q1  2018  design  system  analysis  example  exceptional  howto  human  factors  centered  menu  interface  security 
january 2018 by csrollyson
Is There Something Neurologically Wrong With Donald Trump? - The Atlantic
Sifting thru data that may suggest that Trump has a neuro disorder: should presidents, as ages increase, be evaluated for mental fitness? interesting history of the concept
psychiatry  trump  alzheimers  neurology  debunk  speculation  reagan  roosevelt  fitness  usa  government  executive  nuclear  comparison  speech  analysis  disease  carter  president  expert  panel 
january 2018 by csrollyson
Why the Bomb Cyclone Hitting the East Coast Is So Unusual | WIRED
Useful facts about Nor’easter storms (“bombs”), how they work, what they do
climate  change  Q1  2018  storm  meteorology  science  new  england  usa  analysis  speculation 
january 2018 by csrollyson
This Is Why WeWork Is Buying Meetup | WIRED
Why Meetup agreed to be acquired by WeWork: to scale globally its community-building mission
meetup  wework  acquisition  q4  2017  analysis  mission  global  growth  entrepreneur  culture  facebook  community  trust  startup  cowork 
december 2017 by csrollyson
10 Surprising Sources for Customer and Competitive Insight | SEJ
Useful list & how-to for learning about why customers switch to competitors (no surprises though ;^)
customer  competitor  howto  insight  research  analysis  operations  social  media  analytics  website  call  center  alumni  switch  retention  conversion 
november 2017 by csrollyson
Roy Moore and the Republican Moral Dilemma - The Atlantic
Republicans: support Moore in hopes of another seat, or take the moral high ground and condemn him?
alabama  election  republican  dilemma  trump  sex  allegation  felony  Q4  2017  analysis  scandal  ethics 
november 2017 by csrollyson
The epic journey of American voters – Civic Designing – Medium
A design analysis and explanation for low voter turnout: Surprise, the process is broken!
voting  usa  design  example  exceptional  process  analysis  journey  map  persona  politics  county  employment  logistics  moving  government 
october 2017 by csrollyson
Tristan Harris: Do Our Devices Control More Than We Think? : NPR
Mustsee: the hidden influence of digital devices and social media: Thanks @gooddirt
analysis  pointofview  digital  device  autonomy  control  video  google  facebook  detox  manipulation 
october 2017 by csrollyson
The Cold War on the Gray Zone — Dan Sanchez
How the #ColdWar and #TerrorWar serve the Military Industrial Complex and fleece the state
war  military  analysis  cold  terror  dulles  moderate  communism  isis  comparison  q1  2016  polarization 
june 2017 by csrollyson
How Rauner stopped a tax hike from landing on his desk - Chicago Tribune
Excellent analysis of #springfield #budget gridlock; suggests dirty hands all around
exposé  q2  2017  illinois  politics  executive  governor  legislative  senate  house  analysis  school  property  tax 
june 2017 by csrollyson
Hackers Came, but the French Were Prepared - The New York Times
How the Macron campaign fought off the #russia election #cyber #attack
france  election  attack  hack  russia  putin  analysis  q2  2017  cyber  macron  phishing  computer  politics  security 
may 2017 by csrollyson
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