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csrollyson : apology   7

Customer Complaints: Why Angry Customers Are Good for Business
Solid advice for improving your firm's responses to #customer #complaints by listening, apologizing [mean it], empowering employees; customer feedback is research and post gives some tools to improve. I wouldn't use these; they need to be more personal/indiv. #CX
customer  experience  complaint  howto  response  learning  service  csr19  listening  apology 
june 2019 by csrollyson
How to Say “Sorry” in Customer Experience Failures
Want to build trust? > How to apologize to customers | examples + rationale #Customer #experience
cco  customer  experience  cx  2010  example  apology  operations  retail  hightech  transparency  trust  2cco  2sochap 
december 2015 by csrollyson
Tim Cook Apologizes For Apple Maps, Points To Competitive Alternatives | TechCrunch
Admitting that the release of Maps in iOS6 was below expectation.. and apologizing
apple  map  application  ios  q3  2012  apology  timcook  leadership  executive  ceo  2ghcj 
september 2012 by csrollyson
Dealing with mistakes — JS Cournoyer
Insightful post about owning failure and apologizing Thx @jscoumoyer ! @mldlca
mldl  csrblogcomment  Apology  performance  mistake  exceptional  innovation  risk 
february 2011 by csrollyson

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