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Vesna Vulović - Wikipedia
Survived fall from 33000 feet and became national hero
airline  airplane  bomb  flight  attendant  1972  czechoslovakia  biography  heroine  politics 
6 weeks ago by csrollyson
How to develop exceptional digital experiences at velocity
I love this => Emphasizes impact of front and back stage on #customer #experience + How to build your #service #design #consulting practice by scoping projects in front stage before tackling back stage complexity + great #airline example #CX
service  design  consulting  front  back  stage  blueprint  journey  customer  experience  map  digital  application  coordination  theater  example  disney  airline  strategy  complexity  howto  privacy  tablet  flight  attendant  csr19 
june 2019 by csrollyson
Ten Ways To Improve The Customer Experience Of Air Travel - Forbes
Horrible #CX flying @united fr Mumbai>NJ + suggests to improve #customer #experience
airline  customer  Experience  Q4  2015  list  india  united  class  food  airport  security  service  experiential  delay  flight  attendant  alienation  travel  2cdo  2ghcj 
october 2015 by csrollyson
Flying with Children
Encyclopaedic guide to flying with children by mother of 3 and flight attendant veteran #kudos
travel  baby  child  howto  reference  flight  attendant  hack  suitcase  bottle  breastfeed  exceptional  14nuk  mother 
november 2014 by csrollyson
Behind the Worker Revolt at American Airlines - Businessweek
Dire straits: American Airlines employees try to hire themselves new management; dour comments show high mistrust
airline  union  discussion  merger  bankruptcy  pilot  flight  attendant  management  executive  2ghcj  bonus  employee 
april 2012 by csrollyson

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