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csrollyson : automation   54

The next-generation operating model for the digital world | McKinsey
Relatively concise article synthesizing how to integration #digitization #automation #analytics around transformation, all rooted in #customer #journey #mapping #experience #cx
customer  Experience  journey  map  digitization  automation  artificial  intelligence  silo  system  thinking  analytics  howto  2017  csr19  service  design 
10 weeks ago by csrollyson
Future of work in America | McKinsey
McKinsey report shows deepening disparities bt city/country and education level due to automation ( #AI #robotics )
usa  automation  robot  education  disparity  wealth  city  urban  town  county  comparison  digital  transformation  report  statistics  Q3  2019  manufacturing  services  artificial  intelligence 
july 2019 by csrollyson
Attention Marketers: Your Campaign Workflow Is NOT A Customer Journey - Kerry Bodine
Impassioned debunk of #marketing's confusion of #customer #journey with marketing process #automation - @kerrybodine points out that customers' intentions are their own, and they don't include buying a product!
customer  experience  journey  map  debunk  marketing  automation  confusion  pointofview  2019  q2 
may 2019 by csrollyson
Visual Guide to Customer Journey Mapping Process
Good detail of analog trad process of #customer #journey #mapping + compares journey maps to #service #blueprint experience maps, others #CX #research
service  design  customer  user  research  journey  map  howto  guide  blueprint  comparison  experience  process  marketing  automation  value  proposition  csr19 
march 2019 by csrollyson
How to Pick the Best Customer Journey Analytics Platform for You
Yes, a pitch for their platform but head/shoulders above most other posts. Enterprise viewpoint, uses true analytics to inform #customer #journey #map creation & optimization
customer  experience  journey  map  persona  enterprise  software  platform  vendor  analytics  exceptional  organization  data  marketing  automation  comparison  analysis  reference  bullsi  example  image  IT  csr19 
february 2019 by csrollyson
Amazon Go - Wikipedia
Intro article one of Amazon’s #retail concepts: stores in #Chicago #Seattle #SanFrancisco
amazon  retail  automation  Q4  2018  Chicago  sanfrancisco  seattle  pilot  smartphone  geofence  application  rollout  grocery  drug  model  usa 
november 2018 by csrollyson
Jeff Bezos v the world: why all companies fear 'death by Amazon' | Technology | The Guardian
How #Amazon’s focus on customer experience, using data #analytics and #automation, has a big dark side #cx
amazon  pointofview  competition  Q2  2018  ecommerce  retail  example  partner  market  entey  big  data  analytics  customer  price  convenience  labor  job  robot  warehouse  automation  fear 
april 2018 by csrollyson
Social Capital’s Chamath Palihap­itiya Wants To Fix Capitalism
New model of #venture #capital invests in #social #impact, automates VC evaluation to remove bias
impact  social  cause  VCs.angels  model  siliconvalley  facebook  trader  analytics  automation  bias  software  entrepreneur  founder  culture 
february 2018 by csrollyson
What does it take to be a chief customer officer?
Emphasizes "the human touch" and using automation to enhance experience & having a global enterprise view
cco  customer  experience  executive  career  insurance  healthcare  payer  medical  global  international  human  automation  artificial  intelligence  service  collaboration  enterprise 
april 2017 by csrollyson
The Coming Tech Backlash
[commented] Predicts white collar Luddites will attack hightech for #AI enabled #job #loss within 20 years
hightech  artificial  intelligence  q1  2017  pointofview  job  employment  loss  automation  management  disruption  csrblogcomment 
january 2017 by csrollyson
18 IFTTT Twitter Recipes That Will Save You Hours of Work Every Week | Snapcastr
Great ideas for using #IFFFT to automate some social media & Internet processes
iffft  howto  hack  internet  productivity  social  media  automation  2016 
october 2016 by csrollyson
dlvr.it subscription plans
Dlvr.it plans, side by side; these guys are good
twitter  facebook  linkedin  pinterest  social  media  vendor  automation  q4  2016 
october 2016 by csrollyson
Pricing — Twibble
Twitterfeed alternative; have used them before.. reliable BUT no platforms 'cept Twitter
twitter  rss  automation  vendor  pricing  q4  2016  social  media  plan 
october 2016 by csrollyson
Vista Equity Partners Acquires Marketo
#Marketing #automation matures: #marketo in saas rollup deal
marketing  automation  saas  software  acquisition  Q2  2016  news  rollup  maturity  cmo  2cdo  2csra  cco  sochap 
june 2016 by csrollyson
Automation Will Change Jobs More Than Kill Them - The New York Times
Useful #AI analysis: machines will automate at the task—not #job—level & jobs need redesign [link to report]
machine  learning  Algorithm  software  job  automation  Q4  2015  research  mckinsey  human  resources  artificial  intelligence  employee  productivity  digital  transformation 
february 2016 by csrollyson
All in One Account Based Marketing - Engagio.com
Vendor: Marketing automation + analytics = "account based marketing" (new buzzword)
b2b  vendor  platform  marketing  automation  analytics  sales  enterprise 
december 2015 by csrollyson
Account-Based Marketing: Past, Present, and Future
"ABM": A new buzzword for what smart B2Bs have done for years
b2b  b4b  marketing  2015  automation  management  sales 
december 2015 by csrollyson
The automation myth: Robots aren't taking your jobs— and that's the problem - Vox
Useful post, but misses the point that industry domain knowledge and techies aren't collaborating; the lag is the *application* of automation to business process
2blog  robot  Automation  economy  usa  pointofview  analysis  statistics  employment  productivity 
july 2015 by csrollyson
Marketo’s CMO on the future of marketing | CIO
A nice summary of established #marketing automation & #mobile trends
marketing  Automation  pointofview  q2  2015  marketo  mobile  advertising  2cdo  2csra 
june 2015 by csrollyson
Domoticz • View topic - Make EM6590 smoke alarm beep?
Detailed thread on setting up smoke alarms in Domoticz smart home systems
15usbird  professional  discussion  home  automation  smoke  alarm  software  setting  2sds  smart 
may 2015 by csrollyson
Home automation - Wikipedia, the free encyclopedia
Start here for context on #smart #home: Currently controlled by smartphone, automating trend #IoT
smart  home  house  automation  reference  ubiquitous  computing  IoT  2csra  2ghcj 
march 2015 by csrollyson
Envisalink plugin - Wish List - Living with Iris Forum
Excellent detailed discussion abt building home safety/automation systems, configuring software & smoke alarms & detectors
15usbird  professional  discussion  wiring  software  programming  system  bullsi  component  service  smoke  alarm  detector  automation  smart  home  2sds 
march 2015 by csrollyson
Secrets Of A Frustration-Free Customer Service Experience
3 secrets of great #customer service: self-service, personalization, anticipation #experience
customer  experience  service  example  amazon  personal  automation  siri  self  2sbs 
october 2014 by csrollyson
How to Save Six Hours a Week on Social Media
USEFUL summary: HowEVER, results vary w audience; in B2B, interacting/outreach outperforms "content" #kudos
social  media  management  process  tips  tool  guide  Statistics  q3  2014  howto  monitoring  automation  content  2sbs 
september 2014 by csrollyson
Leadify | The Find Engine
Auto-deploys brand messages on social networks
social  media  automation  vendor  hightech  marketing  network 
august 2014 by csrollyson
Technology and the Distribution of Wealth | The Vital Edge by Gideon Rosenblatt
EXCELLENT analysis & reflection on robotic/software automation, employment & distribution of wealth #kudos
software  robot  automation  employment  q3  2014  pointofview  analysis  economy  capitalism  concentration  wealth  society  game  sochap 
july 2014 by csrollyson
10 Time-Saving Social Media Tools for a Productive Summer
SUPERB guide to automation apps: #sales #scheduling #collaboration #analytics #kudos @kevanlee !
social  media  business  platform  tool  software  guide  list  productivity  twitter  facebook  google  plus  linkedin  automation  q3  2014  ecommerce  collaboration  google+ 
july 2014 by csrollyson
Amazon Uses ’60 Minutes’ To Unveil Automated Delivery Drones | Variety
Jeff Bezos unveils #Amazon's plan to use automated drones to deliver goods to #customers by 2018 #fb
amazon  q4  2013  news  delivery  ecommerce  disruption  drone  distribution  model  automation  2018  green  carbon  2csrollyson 
december 2013 by csrollyson
All Can Be Lost: The Risk of Putting Our Knowledge in the Hands of Machines - Nicholas Carr - The Atlantic
MUSTread: How advanced software automation in flying, surgery & driving makes humans dependent and inept; learning atrophy #fb Thx @jhagel
man  machine  computer  automation  q4  2013  reflection  pointofview  exceptional  brain  learning  example  airline  hunter  arctic  driving  medicine  surgery  software  history  2csra 
november 2013 by csrollyson
US banks automate as they cut branches - FT.com
Finally banks making significant cuts in retail branch networks, move to automation
Financialservices  retail  bank  branch  q4  2013  network  optimization  automation  mobile  Statistics 
october 2013 by csrollyson
Nearly half of US jobs could be at risk of computerization, Oxford Martin School study shows | KurzweilAI
Study sees half U.S. jobs being computerized: "Workers will have to be in more creative and social roles"
employment  automation  social  creative  jobsearch  career  q3  2013  research  study  big  data  usa  future  2ghcj 
september 2013 by csrollyson
5 thoughts on Oracle's acquisition of Eloqua for $871 million - Chief Marketing Technologist
INSIGHT: consolidation/innovation of enterprise digital marketing *techolology* vendors; major enabler for #SocialBusiness *people* initiatives
marketing  automation  acquisition  q4  2012  oracle  eloqua  customer  client  experience  prediction  market  vendor  consolidation  innovation  blog  2blog 
december 2012 by csrollyson
The Shrinking Bank Branch - Bank Technology News Article
Useful post on approaches to cut costs of branch networks; hub/spoke, video, self-service, amped up ATMs
Financialservices  bank  branch  redesign  transformation  online  retail  automation  self-service  video  adoption  cost  reduction  cut  atm  wellsfargo  staff 
november 2012 by csrollyson
Why Automating Social Media Marketing Could Hurt Facebook
Quick rundown of emerging vendor trends in social advertising & how they might affect Facebook
marketing  automation  advertising  facebook  optimization  agency  social  media  authenticity  vendor  brand 
may 2012 by csrollyson

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