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How to develop exceptional digital experiences at velocity
I love this => Emphasizes impact of front and back stage on #customer #experience + How to build your #service #design #consulting practice by scoping projects in front stage before tackling back stage complexity + great #airline example #CX
service  design  consulting  front  back  stage  blueprint  journey  customer  experience  map  digital  application  coordination  theater  example  disney  airline  strategy  complexity  howto  privacy  tablet  flight  attendant  csr19 
june 2019 by csrollyson
What the (bleep) is Service Design, anyway?
Useful: #service #design consultant on the emerging field and how his global consultancy uses it with clients + examples
service  design  introduction  pointofview  definition  example  front  back  stage  disney  fsi  office  transit  human  customer  centricity  experience  journey  csr19 
june 2019 by csrollyson
How to Avoid Lower Back Pain While Cycling: 10 Steps
Useful easy-to-read guide for fitting a bike, strengthening core & avoiding injury
cycling  howto  exercise  back  leg  bicycle  fit  measurement  image  reference  core  form 
april 2017 by csrollyson
8 Ways to Reduce Low Back Pain | Bicycling
Some discussion about causes of back pain and exercises to strengthen lower back
cycling  back  hip  pain  bicycle  fit  howto  exercise  workout  glute  muscle 
april 2017 by csrollyson
Get ready for the Chief Digital Officer | Enterprise Innovation
To remain relevant to customers, enterprises need to create personal customer experiences.. implied in roundup of Gartner 2012 Symposium, rise of CDO & transformation
cdo  digital  gartner  adoption  q4  2012  mobile  social  business  employee  customer  cloud  data  client  marketing  CEO  Management  Transformation  CIO  Front  Back  Office  Experience 
may 2013 by csrollyson
Bodybuilding.com - Lower Back Safety! - Big Cat
Explains back physiology and basics of how to do squats and avoid lower back problems
workout  squat  back  guide  analysis  lower  pain 
september 2010 by csrollyson

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