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A Proven Method For Showing The Value Of Good UX — UX Articles by UIE
Superb: Practical how-to build support for #UX and #CX initiatives by measuring the costs of poor #user and #customer #experience
user  customer  experience  organization  howto  measurement  frustration  cost  business  case  sales  support  human  resources  productivity  employee  engagement  development  product  management  csr19  bullsi 
2 hours ago by csrollyson
Top 5 Most Important Customer Experience Trends for 2019 | UX Booth
Executive summary of #customer #experience practitioner survey reveals what top CX performers do differently + 4-stage #CX maturity model
customer  experience  survey  practitioner  q1  2019  executive  summary  statistics  maturity  model  technology  communication  empathy  employee  chat  virtual  reality  comparison  voice  VOC  strategy  team  csr19  bullsi 
2 hours ago by csrollyson
First 90 Days in Customer Success Management
One of the best customer success posts I've seen: How to succeed as a new #Customer #success #manager has in-depth guidance, links to more #kudos #CX #enterprise
customer  success  bullsi  howto  plan  manager  SAAS  software  product  sales  marketing  service  pricing  feedback  visit  experience  lifecycle  metrics  churn  engagement  model  KPI  reference 
8 days ago by csrollyson
Brooke Goodbary – Medium
Want to dive deep into #customer #success? @Brooke knows her stuff! #experience #CX
customer  success  blog  bullsi  metrics  team  management  data  analytics  software  saas  service  sales  marketing  product  experience 
8 days ago by csrollyson
The Change : Institute For Attachment & Child Development
Nonprofit aims to untangle behavior problems due to #childhood #trauma that stymie successful #adoption
colorado  children  child  development  trauma  center  program  nonprofit  website  family  usa  adoption  intervention  19tcg  bullsi 
13 days ago by csrollyson
More About Developmental Trauma | Adoption Council of Ontario
Superb reference of #child #development #trauma, Its definition and importance in helping orgs empower children, caregivers & families to heal
children  child  development  trauma  reference  19tcg  definition  value  proposition  brain  impact  family  caregiver  adverse  experience  bullsi 
13 days ago by csrollyson
UX Mapping Methods Compared: A Cheat Sheet
Superb #CX reference: Compares #Empathy #Journey #Experience #maps and #service #blueprint and describes how each functions
journey  experience  empathy  map  service  design  blueprint  comparison  bullsi  reference  user  customer  howto  example  2019  Q2  image  csr19 
22 days ago by csrollyson
5 Strategies for Building on Journey Mapping Success
How to create serious value from #journey #mapping: Specific ways to act on maps to move the ball + suggests pitfalls that oft befall teams #CX #digital #transformation #customer #research
journey  map  implementation  action  howto  usecase  example  tactics  storyboard  concept  drawing  visualization  prototype  design  pitfall  touchpoint  priority  hypothesis  future  white  space  vision  innovation  transformation  roadmap  orchestration  team  organization  customer  experience  research  agile  csr19  bullsi 
22 days ago by csrollyson
Solar Return Chart - Astrodienst Astrowiki
Very useful guidance for interpretation of solar return charts
astrology  reference  solar  return  howto  bullsi  interpretation 
28 days ago by csrollyson
The Origins of Silicon Valley: Why and How It Happened | Paul Wesling IEEE
A truly historical account of #Silicon #Valley's origins of culture and business models by a man who's been steeped in it #kudos
**Video of the slides/lecture => https://youtu.be/lRDB_W6POys
history  culture  engineering  innovation  VCs.angels  siliconvalley  california  sanfrancisco  model  network  ham  radio  stanford  university  professor  hp  war  depression  bullsi  reference 
5 weeks ago by csrollyson
A 5-Point Plan for Improving Employee Engagement
Many firms have backed into #employee #engagement since discovering it's the backbone of #customer #experience. This concise post points to employee-centric qual research as the key
employee  experience  engagement  howto  customer  journey  map  value  proposition  research  persona  model  data  interview  qualitative  bullsi  ethnography 
5 weeks ago by csrollyson
Why Research Could Make or Break Your Journey Mapping Effort
Brilliant: Contrasts hypothesis v. #journey #maps, shows why many maps fail to deliver; they use internal data, NOT customer-centric unstructured data that's focused on JTBD. BTW, #Agile #Digital #Ethnography changes the game in journey research.
journey  map  research  pointofview  qualitative  quantitative  howto  value  proposition  2017  Q3  customer  experience  outcome  jtbd  touchpoint  comparison  bullsi  bullsi2  pitfall  hypothesis 
5 weeks ago by csrollyson
Mapping the Patient Journey: A Case Study
Very useful: How to use and design #patient #experience #journey #maps to put touchpoints into a narrative and identify breakdowns. How to design the map + example #agile #digital #ethnography
healthcare  patient  journey  map  casestudy  bullsi  howto  design  value  proposition  provider  touchpoint  social  media  medical  urology  persona  csr19 
5 weeks ago by csrollyson
Opinion | It’s Time to Break Up Facebook - The New York Times
Detailed argument for breaking up #Facebook as we broke up #AT&T and #StandardOil - When firms become so dominant that they control business sectors and culture, they have to split #monopoly
facebook  hightech  pointofview  2019  Q2  founder  zuckerberg  social  network  monopoly  regulation  breakup  ATT  example  innovation  market  power  privacy  instagram  whatsapp  acquisition  competition  concentration  politics  data  artificial  intelligence  advertising  bullsi  reference 
5 weeks ago by csrollyson
5 steps to building a seamless customer experience
Excellent advice for how to use #customer #journey #maps to create value in organizations. Subtleties like common language, mission, more... #kudos #CX #experience
customer  experience  journey  map  howto  management  value  ROI  strategy  organization  change  collaboration  buyin  bullsi  csr19  framework  language  mission  employee  empowerment 
8 weeks ago by csrollyson
Tepe, Sultan | Political Science | University of Illinois at Chicago
Author, "From Ambiguous Refugees to Potential Citizens: #Turkey’s Domestic and International Challenges and its #Syrians in The European Refugee Crisis," Routledge, 2018.
=> https://www.linkedin.com/in/sultan-tepe-01b5532/
university  illinois  Chicago  political  science  refugee  turkey  syria  research  rights  human  19eyz  bullsi 
8 weeks ago by csrollyson
Inside the Harrowing Journeys of Refugee Mothers - National Geographic
Superb! Several mothers tell their brief stories of their experiences as #refugees from #syria to #turkey, #greece, #germany. How it is to have children in camps, while traveling, being bombed
refugee  women  mother  children  family  camp  syria  turkey  greece  migration  flee  bombing  19eyz  bullsi  story 
8 weeks ago by csrollyson
Journey Mapping: 9 Frequently Asked Questions
One of the best reference posts on #customer #journey #mapping I've seen + Links to more. I use #agile #digital #ethnography for research-first or hypothesis-first approaches; it adds a lot of data cred to maps
journey  map  reference  howto  bullsi  csr19  FAQ  persona  stakeholder  executive  value  proposition  team  scope  focus  research  primary  secondary  nonprofit  government  tool 
9 weeks ago by csrollyson
Documentary - A Refugee Story - Syria, Iraq, and Iran by Juan David — Kickstarter
Successful kickstarter for short documentary on refugees as they try to integrate into their host countries France and Greece
refugee  film  documentary  story  france  greece  short  budget  example  transparency  bullsi  syria  iraq  iran 
9 weeks ago by csrollyson
31 Passive Income Ideas To Get You Off The Hamster Wheel In 2019
Podcast and blog about financial management; tools to understand costs and trade-offs
frugality  blog  podcast  debt  revenue  job  salary  negotiation  finance  investment  budget  empowerment  bullsi 
9 weeks ago by csrollyson
TFC Blog | Educational Sales: Copyright law in schools' use of films in classes
Concise background on legal issues and struggles between #schools and film rights holders. Filmmakers should make their work easily accessible legally ^cr
distribution  education  sales  rights  university  legal  lawsuit  streaming  VOD  model  professor  student  19eyz  bullsi  accessibility 
9 weeks ago by csrollyson
TFC Blog | spotlight on global film distribution platform FilmDoo
@FilmDoo enables #filmmakers to reach global audiences; strong in global, #humanitarian #LGBT #crosscultural #FiveMillionFilm ^cr
distribution  film  humanitarian  lgbt  genre  international  global  platform  VOD  AVOD  filmmaker  19eyz  bullsi 
9 weeks ago by csrollyson
Make your journey maps measurable with customer journey analytics
[commented] Pitches the importance of basing #customer #journey #maps on real data, not on boardroom-created models
customer  experience  analytics  journey  map  debunk  bullsi  data  transaction  omni  channel  example  telecom  csrblogcomment  call  center  trigger  jtbd  kpi  behavior  csr19 
9 weeks ago by csrollyson
Ultimate Guide to Customer Experience Mapping: How to Map the CX from Start to Finish – NGDATA
Superb post compares #customer #experience maps to #journey #maps, shows when to use each, then how to build #CX map; BTW #agile #digital #ethnography speeds & improves this process
customer  experience  map  journey  comparison  reference  bullsi  csr19  howto  value  proposition  2017  data  social  media  sales  retail  transaction  example  template  omni  channel  touchpoint  emotion  research  persona  interview  forum  support  call  center  design 
9 weeks ago by csrollyson
You Need to Know the TRUTH About Customer Empathy!
Yes! Implies that many #customer #experience efforts are biased to the positive and asserts that truly effective #CX is based on empathy and honesty [don't fear the negative]. #Agile #digital #ethnography discovers the whole spectrum
customer  experience  touchpoint  csr19  bullsi  empathy  honesty  retail  register  example  emotion  policy  negative  exception 
9 weeks ago by csrollyson
So what *does* a producer do? : Discuss : Shooting People
Very useful: Mixed #film creative & production people discussing (+arguing ;^) what #producers do + their relationships to film creatives ^cr
producer  filmmaker  director  writer  auteur  documentary  discussion  production  distribution  creative  business  relationship  forum  role  bullsi  photography  line  19eyz 
10 weeks ago by csrollyson
How to Find a Producer | Filmmaker Magazine
Nice detail helps #directors and #filmmakers understand the process of finding a #producer and forming a fruitful partnership #kudos ^cr
19eyz  howto  executive  producer  director  filmmaker  research  reference  bullsi  business  partner  network 
10 weeks ago by csrollyson
10 Line Producer Tips That Will Get You On Time and Under Budget
Excellent detail about #line #producer role on #film #shoots - role and function - How to do it right (and wrong ;^)
line  film  production  producer  process  journey  shoot  accounting  project  management  howto  bullsi  exceptional  reference  budget  plan  director  equipment  talent  19eyz 
10 weeks ago by csrollyson
How to Find a Producer for Your Film, TV, or Theater Project
Basic but nice detail of the process of planning for and doing a search for your #executive #producer #film
19eyz  producer  howto  investor  film  bullsi  journey  process  guide  reference 
10 weeks ago by csrollyson
Face to Face (1952 film) - Wikipedia
Superb duet of films, the first with James Mason a captain of his first ship who encounters a very strange situation and the second with a shy marshal who gets married on the sly
1952  film  sea  captain  western  marshal  jamesmason  bullsi 
10 weeks ago by csrollyson
Get Educated about Educational Distribution | TFC Blog
Very helpful: 3-part series on nuts/bolts on how #documentaries can gain distribution and revenue to universities colleges and primary and secondary schools
bullsi  distribution  revenue  university  school  college  documentary  19eyz  reference  exceptional  distributor  windowing  Statistics 
10 weeks ago by csrollyson
TFC Blog | Documentary DIY fundraising distribution
Bull's eye: DIY #distribution for cause-focused #documentary #films - examples run w #alternative #revenue streams & self-creating audiences w #socialmedia #email #website education sales ^cr
cause  nonprofit  social  media  email  education  sales  kit  DVD  festival  university  conference  website  bullsi  DIY  documentary  independent  film  distribution  finance  investor  production  example  19eyz  howto 
10 weeks ago by csrollyson
Distribution Transparency: Four Filmmakers Reveal Their Distribution Numbers, Part One | Filmmaker Magazine
Very useful! 2 #documentary #filmmaker #casestudy featuring #DIY #distribution w the revenue numbers/channel - both feature developing audience w #socialmedia ^cr
independent  documentary  film  DIY  distribution  casestudy  example  Statistics  revenue  channel  beauty  actor  museum  social  media  email  audience  development  VOD  TV  SVOD  merchandise  blog  community  DVD  edition  women  theater  booker  screening  alternative  exceptional  bullsi  19eyz 
10 weeks ago by csrollyson
Distribution Transparency: Four Filmmakers Reveal Their Numbers, Part Two | Filmmaker Magazine
2 superb #case #studies of #DIY #distribution for cause #films + #piracy as channel & growing audience w #socialmedia #independent #producer ^cr
filmmaker  DIY  distribution  cause  film  documentary  casestudy  theater  marketing  email  social  media  strategy  finance  audience  piracy  education  sales  exceptional  bullsi  revenue  VOD  TV  rights  19eyz  bullsi2 
10 weeks ago by csrollyson
DEALMAKING DONE RIGHT: A Back-to-Basics Approach to the Byzantine World of Waterfalls, Hurdle Rates and Preferred Returns - Producers Guild of America
Superbly useful discussion of common film deals, #producer cuts with #investors, senior #talent #distributors, nice graphic #kudos #waterfall #hurdlerate
producer  filmmaker  director  investor  contract  model  statistics  bullsi  exceptional  2015  hollywood  independent  film  19eyz  deal  split 
10 weeks ago by csrollyson
How is a cinema’s box office income distributed? | Stephen Follows
Unpacks the "#boxoffice" revenue waterfall; brillant graphic and explanation #indie #film #finance #investor Thx @StephenFollows
independent  film  revenue  boxoffice  distribution  Statistics  waterfall  exceptional  graphic  guide  theater  home  entertainment  TV  VOD  cost  fee  bullsi  19eyz  Business 
10 weeks ago by csrollyson
The Full Costs and Income of a £1million Indie Film - American Film Market
Superb: dissecting the costs and revenue of a real #indie feature #film #investor #kudos @stephenfollows
finance  investment  ROI  example  casestudy  UK  independent  film  19eyz  bullsi  investor  cost  income  germany  greece  usa  VOD  theater  Business 
11 weeks ago by csrollyson
Case Studies from The Film Collaborative | TFC Blog
Superb trove of #independent #flim [mostly] #distribution case studies: A gold mine of experience and learnings #kudos @filmcollab
film  release  reference  bullsi  casestudy  marketing  DIY  VOD  finance  crowdsourcing  19eyz  distribution  filmmaker  producer  investor  festival  lessons  learned  Business 
12 weeks ago by csrollyson
Launching a Theater-On-Demand distribution campaign | TFC Blog
Post-mortem of "Theater on Demand" #crowdsourcing #distribution for cause-focused documentary #film: Nice detail, numbers and results
independent  film  distribution  casestudy  documentary  theater  screening  marketing  model  results  19eyz  bullsi  network  cause  disability  producer  promotion  crowdsourcing  community  strategy  Business 
12 weeks ago by csrollyson
Columbus Case Study | Sundance Institute
Very useful #independent #film release and distribution strategy and results - excellent detail #casestudy #filmmaker #investor #finance
film  distribution  windowing  strategy  casestudy  independent  festival  feature  theater  rights  investment  return  revenue  channel  audience  budget  promotion  SVOD  TVOD  marketing  cost  sundance  bullsi 
12 weeks ago by csrollyson
Who will finance your film and why? Proven strategies to get your film funded and produced. | Chris Jones Filmmaker Blog
How to think about and talk with various #film #investors successfully: investor types, psychology & why each invests + tactics for #filmmakers
investor  filmmaker  producer  finance  investment  model  interaction  exceptional  bullsi  19eyz  friend  family  angel  crowdfunding  cast  crew  value  proposition  risk  humility  tax  strategy  Business 
12 weeks ago by csrollyson
Top 18 Strategies and Tactics To Get stuff Free or Massive Discounts | Chris Jones Filmmaker Blog
Must-read for #filmmaker #directors: How to ask people for things as a list focuses on practical ways to show your consideration of #investors #vendors #cast - specific advice for communication and interaction #kudos
exceptional  film  movie  producer  filmmaker  howto  relationship  investor  vendor  communication  ego  humility  empathy  interaction  email  consideration  list  bullsi  19eyz  Business 
12 weeks ago by csrollyson
How to Make a Movie: My First Feature Film
A #filmmaker dissects how he make his first movie: excellent logistical detail about #shooting #casting #equipment
director  filmmaker  interview  script  writer  equipment  casting  shooting  cinematography  sound  lighting  wardrobe  logistics  19eyz  bullsi 
12 weeks ago by csrollyson
First Person: Five Things I Learned in Syrian Refugee Camps
5 examples of #Syrian #refugee #children [2013]: lack of mental health support for orphans, schooling, basic needs; why the number of refugees is underreported ^cr
2013  history  syria  refugee  19eyz  bullsi  camp  jordan  turkey  orphan  children  example  war  displacement  2million 
12 weeks ago by csrollyson
How many movie producers does a film need?
Very useful: stats behind the number of producers in studio- and indie-films
film  studio  indie  comparison  Statistics  executive  producer  trend  analysis  role  reference  19eyz  bullsi  Business 
12 weeks ago by csrollyson
We Spoke to Dozens of Distributors; This is What They Want in a Film | Sundance Institute
Useful: Insights from surveying #distributors of #indie #films: How they evaluate and structure #distribution deals #investor ^cr
indie  film  distribution  lessons  learned  producer  investor  19eyz  bullsi  insight  festival  social  media  model  investment  finance  market  digital  theater  legal  release  Business 
12 weeks ago by csrollyson
Learning With Documentary Films: Strategies to Engage Students - Global Learning - Education Week
How to use #documentaries in the classroom for teaching cross-cultural experiences: how and why film screenings can bridge gaps #university #education ^cr
documentary  film  howto  education  classroom  teacher  professor  example  2015  19eyz  screening  learning  teaching  geny  genz  millennial  value  proposition  bullsi  university 
12 weeks ago by csrollyson
Lessons Learned from the 15 Story Beats of My CENTS Kickstarter
SUPERB: In-depth analysis of #kickstarter campaign to finance #indie #film - and the roles of social media and email networks #investor #kudos ^cr
bullsi  investor  kickstarter  howto  lessons  learned  bullsi2  crowdfunding  email  social  media  story  journey  19eyz  finance  example  tactics  strategy  plan  twitter  facebook  hack  Business 
12 weeks ago by csrollyson
So You Want to Be a Film Producer? Checking in with Producer Lauren McBride and "Selah and the Spades" | Sundance Institute
Her first indie film as producer: Lauren McBride on how Selah and the Spades came to be and #lessons #learned galore ^cr
indie  film  feature  story  producer  writer  investment  journey  college  2018  19eyz  bullsi  lessons  learned  production  script  budget 
12 weeks ago by csrollyson
A Syrian refugee's story | Caritas
A #Syrian #refugee from Aleppo talks about his journey via smugglers through Turkey and Greece to build a new life #TwoMillionFilm
syria  refugee  story  aleppo  2017  2million  turkey  greece  germany  papers  family  19eyz  bullsi  smuggler  boat 
march 2019 by csrollyson
The Anatomy of a Film Business Plan - Rodriques Law
Excellent explanation of a film business plan, section by section #kudos @rodriqueslaw #indie #film #investor
investor  business  plan  example  explanation  bullsi  reference  19eyz  finance  model  producer 
march 2019 by csrollyson
Loyola Refugee Outreach - Posts
LUC student organization aims to bring community awareness to refugees' integration challenges and victories
student  university  organization  club  bullsi  19eyz  refugee  outreach  community  Rogerspark 
march 2019 by csrollyson
Centre for Refugee Studies - Home
Specialized programs in #refugee and #forced #migration studies
university  facebook  page  refugee  york  canada  19eyz  bullsi 
march 2019 by csrollyson
Alice Barbe - OBAMA SCHOLAR @ SINGA - Obama Foundation | LinkedIn
Co-founder of platform that helps improve refugee-host nation populations
linkedin  refugee  host  entrepreneur  platform  19eyz  bullsi  europe  usa  francais 
march 2019 by csrollyson
Issues in Clinical Work with Refugee and Immigrant Populations
Wisconsin School of Professional Psychology highlights clinical work with #refugees
university  wisconsin  program  refugee  mental  health  19eyz  bullsi  facebook 
march 2019 by csrollyson
Refugee Women's Alliance (ReWA) - Posts
#Refugee #women's alliance in Seattle empowers refugee women and families #kudos
facebook  page  19eyz  bullsi  women  seattle  washington  organization  community  nonprofit  empowerment 
march 2019 by csrollyson
How Integration Is Actually Working in Germany — Refugees Deeply
Concise review of Merkel's #refugee #integration initiatives + 4 areas for improvement #germany
refugee  host  germany  program  federal  state  government  coordination  review  2018  work  bank  results  19eyz  bullsi 
march 2019 by csrollyson
Opinion | Germany’s Secret Labor Experiment - The New York Times
#Germany's bold strategy to integrate #refugees into its shrinking labor force thru #language & job #training + Navigating fear-driven public opinion
germany  job  labor  economy  program  government  strategy  integration  language  training  church  network  private  school  entrepreneur  bullsi 
march 2019 by csrollyson
IKEA Canada Launches Refugee Employment Program Coast-to-Coast - NBC2 News
IKEA Canada announces #refugee #job hiring & training program across #Canada
ikea  canada  refugee  job  program  2019  news  q1  19eyz  integration  bullsi 
march 2019 by csrollyson
JESSIE CREEL: The Producer/Financier Relationship From Both Perspectives | Dear Producer
Enlightening: Jessie Creel is a #film #producer turned #investor: She talks about her approach to financing #indie films + #relationships w #filmmakers
filmmaker  producer  executive  investor  19eyz  bullsi  psychology  trust  relationship  interview  Business 
march 2019 by csrollyson
Opinion: We have a common responsibility to fight anti-refugee rhetoric - UNHCR Canada
Powerful story of healing. #Canada host of #Vietnamese #refugee now sponsoring #Syrian refugee. Rare story of empathy for fear-driven suspicion of refugees
19eyz  bullsi  refugee  canada  pointofview  exceptional  story  vietnam  syria  empathy  politics  fear  security  job  host  relationship  economy  community 
march 2019 by csrollyson
Every Filmmaking Form You'll Ever Need in 99 Free Templates
Exceptionally useful: a true toolbox of templates/forms for pre-production, production, finance, and post-production #kudos @nofilmschool
19eyz  tools  list  reference  management  film  director  producer  cinematographer  howto  example  template  bullsi 
march 2019 by csrollyson
Doc10 | Chicago Documentary Film Festival
Annual Chicago #documentary #film #festival unites filmmakers, talent and #investors
documentary  film  festival  chicago  19eyz  bullsi  indie  investor  producer  director  Business 
march 2019 by csrollyson
Film Investors
Useful #indie #film scenario in which producer presents proposal to audience of #investors in Q&A format
producer  investor  indie  film  howto  example  scenario  finance  ROI  distribution  profit  investment  return  bullsi  19eyz  psychology  empathy  Business 
march 2019 by csrollyson
How to Make Money Investing in Independent Film Makers | Finance - Zacks
Tips for first-time #indie #film #investors: How to find talent & derisk your investment
indie  film  investor  howto  producer  19eyz  risk  mitigation  festival  tax  incentive  loan  distribution  school  talent  bullsi  Business 
march 2019 by csrollyson
The Age of Stupid - Wikipedia
Intensely cause-focused #documentary #case #study reveals innovation in #investment and #distribution #climate #change #crowdfunding
Indie  film  example  casestudy  climate  change  uk  distribution  investor  investment  model  crowdfunding  story  2009  awareness  strategy  innovation  global  release  19eyz  bullsi  director  producer  Business 
march 2019 by csrollyson
Is the Traditional Investment Model Right for Indie Films? - Rodriques Law
Provides a glimpse into how #investors regard #indie #films as part of their portfolios + How #crowdfunding has changed the game
indie  film  investment  investor  model  category  19eyz  crowdfunding  alternative  portfolio  bullsi  Business 
march 2019 by csrollyson
Big View Counts - Rodriques Law
Argues that even more than generating money, #crowdfunding shows viewer demand before your film is made and #investors like it #value proposition
value  proposition  crowdfunding  indie  film  pointofview  investor  demand  indiegogo  kickstarter  view  metric  market  viewer  supporter  19eyz  bullsi  finance  Business 
march 2019 by csrollyson
5 Lessons Learned from my Profitable Indie Documentary—2017 Update
Superb #lessons #learned from filmmaker's first documentary, highlighting distribution plan + financial returns
producer  release  indie  documentary  film  financial  model  return  usa  culture  sriracha  distribution  video  vod  demand  itunes  amazon  hulu  crowdfunding  licensing  dvd  distributor  19eyz  bullsi  revenue  investor  Business 
march 2019 by csrollyson
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