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csrollyson : churn   14

First 90 Days in Customer Success Management
One of the best customer success posts I've seen: How to succeed as a new #Customer #success #manager has in-depth guidance, links to more #kudos #CX #enterprise
customer  success  bullsi  howto  plan  manager  SAAS  software  product  sales  marketing  service  pricing  feedback  visit  experience  lifecycle  metrics  churn  engagement  model  KPI  reference 
june 2019 by csrollyson
Customer churn and Retention
[commented] How to use #data #analytics to prevent #customer #churn Kudos @rautsan #cx
churn  csrblogcomment  q2  2016  customer  telecom  digital  transformation  cco  cdo  sochap  2csra  social  media  data  analytics  prevention  model  experience 
june 2016 by csrollyson
Why Customer Churn Happens, And What You Can Do About It
Identifies 4 types of #customer #churn, offers many resources for addressing #kudos
customer  churn  retention  howto  guide  reference  q1  2016  experience  Statistics  service  lifecycle  success  onboard  sochap 
march 2016 by csrollyson
Causes Of Churn + remedies | Preact
Software-oriented how-to reduce #customer #churm references life cycle
customer  churn  cloud  software  subscription  howto  presentation  sochap  life  cycle  vendor  retention 
january 2016 by csrollyson
4 Ways to Slash Customer Acquisition Costs - LoginRadius
Some good detail about the basics of growing revenue by qualifying & nurturing #customers
customer  client  acquisition  retention  value  proposition  howto  persona  profit  churn  esm15  social  media  login 
august 2015 by csrollyson
How to allocate marketing budget in eCommerce business • Inchoo
Holistic discussion of profit based on acquisition, churn and budget allocation
customer  client  acquisition  ecommerce  tactics  analysis  q2  2015  churn  lifetime  value  budget  marketing  allocation 
july 2015 by csrollyson
Why Everything I Thought I Knew About Churn Is Wrong
Excellent ideas/examples for calculating customer churn in context of lifetime value
churn  math  formula  customer  model  experience  revenue  lifetime  value  2sbs  b2b  contract 
july 2015 by csrollyson
Churn prevention: How Help Scout keeps monthly churn rate below 1%
Interview with founder of customer service startup with 1% churn rate; customer journey experience context
customer  retention  journey  onboard  churn  interview  service  experience  software  product  content  marketing  acquisition  cost  organic  2sbs 
july 2015 by csrollyson
How to Use Big Data to Stop Customer Churn - CIO.com
PRACTICAL #BigData examples by retail & ecommerce to enhance customer experience
big  data  customer  retail  ecommerce  experience  service  social  media  history  call  center  vendor  Q3  2012  churn  digital  cdo  cio 
august 2013 by csrollyson
Big Data Startups | T-Mobile USA cuts downs churn rate by 50% in one quarter with big data
#Mobile & #BigData case study: How T-Mobile USA used BigData to improve customer experience, cut churn
telecom  big  data  casestudy  customer  experience  churn  q2  2011  billing  tactics  mobile  digital 
august 2013 by csrollyson
iPhone Users: Will You Switch to Verizon? [POLL]
Verizon iPhone imminent; will you switch? [poll] #fb
iphone  AT&T  Verizon  Q1  2011  Churn  Poll  2csrollyson  Mobile 
january 2011 by csrollyson

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