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csrollyson : citibank   5

Citi Rethinks Customer Care with Social Media | Social Media Today
@FrankEliason on Citi transform & culture efforts; collaborating w nonprofits to build #customer #trust #SocialBusiness
social  business  pointofview  media  comparison  banking  Financialservices  trust  citibank  advisory  customer  experience  service  transformation  culture  organization  mortgage  community  2sbs 
march 2014 by csrollyson
Misconceptions about Social Media #Custserv | LinkedIn
[comment] RARE insight on customer service, social media, marketing & operations: banking context #custserv #kudos @frankeliason
customer  service  social  media  csrblogcomment  q1  2014  banking  Financialservices  example  marketing  organization  operations  citibank  mckinsey  experience  interaction  management  sourcing  community  support  business  digital  CDO  2cdo 
february 2014 by csrollyson
SM Thought Leaders: Citi's Frank Eliason - Forbes
"Comcast Frank" interview on social customer service & move from Comcast to Citibank
customer  client  service  pioneer  social  media  network  twitter  bank  transformation  trust  interview  2sbs  comcast  citibank  Financialservices 
march 2012 by csrollyson

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