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5 Best Practices to Build a Customer Success Journey Map | ClientSuccess
Good idea, but the "map" is firm-focused, not #customer #centric. Better is a #service #blueprint, which contains customer #journey #map and firm front & back stage support processes #design
customer  success  journey  map  alignment  silo  client  structure  marketing  sales  support  product  implementation  service  design  blueprint  csr19 
june 2019 by csrollyson
IKEA FAMILY Customer Loyalty Program | Case Study
Client story: How @IKEA is exploring converting its #customer loyalty program into a #social #impact community #experience. BTW #Agile #Digital #Ethnography adds depth and breadth to projects like these @contextpartners
client  story  example  qualitative  research  ikea  sustainability  customer  loyalty  program  social  impact  interview  csr19  video 
june 2019 by csrollyson
The Design Firm Is (Walking) Dead - Core77
On-point observations about the sunsetting of pureplay service design firms
service  design  reference  professional  pointofview  2015  firm  acquisition  analysis  client  enterprise  example 
march 2019 by csrollyson
How to Minimize Staffing Agency Snags
Common problems employers of temp workers face and how to mitigate risks
temporary  gig  job  contract  work  challenge  noshow  client  human  resources  Employer  howto 
october 2018 by csrollyson
The DK Foundation
Handbook by British astrologer Suzanne Rough, very organized, some excellent interprietations | Reincarnation POV
astrology  reference  bullsi  interpretation  howto  uk  counseling  pointofview  client  advice  reincarnation 
october 2016 by csrollyson
Emotional Architecture: Using Psychological Profiles to Design Houses - The New York Times
Chris Travis uses psychological analysis on clients to create "emotional architecture" before design/build houses
design  architecture  psychology  client  texas  emotion  memory  house  home  analysis 
march 2016 by csrollyson
Sentient Architecture
Mentioned in Snoop; uses psychological research on clients to design restorations to be deeply satisfying
design  psychology  construction  house  home  school  austin  texas  renovation  restore  vintage  client  analysis 
march 2016 by csrollyson
Insurance Journal Forums • View topic - Cold on Calling
Client acquisition discussion: how to build a specialty insurance business thru relationhip not cold calls #automotive
insurance  client  customer  acquisition  discussion  relationship  automotive  2009  agency  illinois  channel  professional  telephone  call  experience  smb  howto 
february 2016 by csrollyson
DZee Health Solutions
Algorithm predicts #healthcare costs for people & firms, helps manage costs
healthcare  startup  patient  customer  client  cost  software  application  16cvs  mobile  benchmark  comparison  management  family 
february 2016 by csrollyson
Why Should B2C Companies Have All the Fun?
Creates a compelling argument for B2B firms to pursue #CX transformation, discusses valueprop, offers stats
cco  b2b  customer  client  Experience  comparison  value  proposal  strategy  model  analysis  2chcuo 
september 2015 by csrollyson
Disruption by Trusted Advisors
[commented] Riffing on disruptive business model, a holistic "trusted advisor" + disruption to retail, brand
business  strategy  trust  service  product  vision  infomediary  q2  2015  consultant  advocate  2sbs  model  big  data  IoT  customer  experience  client  retail  cco  csrblogcomment 
august 2015 by csrollyson
Here Is How to Get Customers With Limited Funds
Short post on customer acquisition tactics, emphasizes digital
customer  acquisition  retention  seo  marketing  client  advocate  sales  microsoft  crm  smb 
august 2015 by csrollyson
4 Ways to Slash Customer Acquisition Costs - LoginRadius
Some good detail about the basics of growing revenue by qualifying & nurturing #customers
customer  client  acquisition  retention  value  proposition  howto  persona  profit  churn  esm15  social  media  login 
august 2015 by csrollyson
How to allocate marketing budget in eCommerce business • Inchoo
Holistic discussion of profit based on acquisition, churn and budget allocation
customer  client  acquisition  ecommerce  tactics  analysis  q2  2015  churn  lifetime  value  budget  marketing  allocation 
july 2015 by csrollyson
The Sad State Of Customer Care In America | Executive summary
In case you missed: Superb #customer #experience research on (dis)satisfaction w USA brands #telecom #computer #automotive
customer  experience  research  usa  2013  service  brand  enterprise  client  care  trust  Statistics  telephone  exceptional  2cdo  2sbs  2csra  cco 
june 2015 by csrollyson
Professional Services: How to Optimize Insane Hours - NYTimes.com
Compares 3 employee approaches to modulate insane hours in high-performance professional services firm cultures
professional  services  consulting  management  law  firm  investment  bank  client  family  team 
may 2015 by csrollyson
Pricing — Dear Design Student — Medium
Useful how-tos for setting pricing for #design & #consulting services
design  pricing  howto  student  value  agile  2sbs  market  client 
april 2015 by csrollyson
Salesforce Cancels Programs in Indiana in Protest of Anti-Gay Bill
Hightech heavyweight #Salesforce politics in Indiana to protest politics, discrimination vs gays
salesforce  q1  2015  politics  business  homosexuality  government  client  employee  2ghcj 
march 2015 by csrollyson
How To Set Up WhatsApp Web Browser Version - Business Insider
How to use the new #WhatsApp web simulator and pair with your #smartphone
whatsapp  feature  news  q1  2015  web  client  mobile  application  android  windows  blackberry  howto  smartphone 
march 2015 by csrollyson
Death Of A (Traditional) Salesman
[commented] The 4 types of #B2B #salespeople: How tech is displacing them (1MM jobs gone by 2020) & how to respond
b2b  sales  csrblogcomment  forrester  2015  q1  trend  disintermediation  hightech  howto  trust  social  business  empowerment  client  customer  model  linkedin  Platform 
march 2015 by csrollyson
Liposuction Cost | Lipo Secrets
Lipo client compiled a valuable list of how lipo works and what various types/combinations cost; she doesn't list sources but her explanations are valuable
liposuction  client  patient  reference  cost  procedure  15asp  bullsi 
january 2015 by csrollyson
Liposuction: Long term results of liposuction | Ask the Expert
Surgeon answers prospective patient's concerns about fat redistribution, post-lipo
liposuction  patient  client  physician  q&a  15asp  ws1 
january 2015 by csrollyson
Liposuction Worth it? Reviews, Cost, Pictures - RealSelf
Probably the best-curated site for lipo client experience and discussion
liposuction  review  patient  client  experience  bullsi  forum  discussion  15asp 
january 2015 by csrollyson
PSJ - Plastic Surgery Journeys
Fee-based site claims to be community of experienced medical tourism clients (plastic surgery)
plastic  surgery  cosmetic  community  forum  medical  tourism  travel  client  patient  15asp 
january 2015 by csrollyson
Spaces | Archive | Your Next Move
Superb comprehensive guide to planning and accomplishing all phases of corporate office relocation
tenant  client  guide  reference  broker  14sstn  representative  commercial  realestate  corporate  office  move  relocation 
october 2014 by csrollyson
How much was your kitchen reno? [Archive] - ConstantChatter Forum
People share their kitchen remodel costs: off-market but long thread on user experience
14schk  kitchen  remodel  diy  discussion  forum  sink  cabinet  user  client  experience  budget  cost 
september 2014 by csrollyson
Bogleheads • View topic - Kitchen remodeling
Great discussion of clients, helping someone plan a kitchen remodel; approaches to using contractors, trades, designers
14schk  kitchen  remodel  contractor  advice  discussion  forum  design  trade  ikea  cabinet  user  client  experience  bullsi 
september 2014 by csrollyson
kitchen remodel advice
off-market but good client/user discussion; shows variety of venues
14schk  discussion  forum  kitchen  remodel  client  user  experience 
september 2014 by csrollyson
Amazon.com: Customer Discussions: Granite Sink vs. Cast Iron
Great user experience discussion for sinks: stainless, granite/composite, porcelain
14schk  client  kitchen  sink  remodel  forum  discussion 
september 2014 by csrollyson
Remodeling home…consult architect or interior designer first? | Forum Archive
Great discussion: experienced clients share how to hire trades to remodel a kitchen
14schk  architect  design  discussion  forum  trade  client  advice  bullsi  kitchen  remodel 
september 2014 by csrollyson
Chinese business culture for Westerners | ExpatFocus.com
Nice how-to summary for conducting cross-border Chinese-USA/UK business deals
china  business  culture  howto  restaurant  bar  entertainment  client  forum  blog  usa  uk  partner  rank  relationship  trust  gift  lunch  dinner  alcohol  global  Cross-border 
march 2014 by csrollyson
Consumer decision journey
Great use of pinterest by management consultancy: trove of infographics re: customer decision journeys
pinterest  platform  b2c  b2b  customer  client  journey  infographic  mckinsey  management  consulting  example 
january 2014 by csrollyson
The Five Levels of Customer Focus | Trusted Advisor
USEFUL: B2B sales maturity model based on amount of trust in the relationship; suggests business results of more trust #kudos
customer  client  b2b  prospect  tactics  framework  hierarchy  trust  sales  business  development  analysis  2sbs  2cdo  2csra 
january 2014 by csrollyson
The fat lady has sung: The end of BlackBerry | Mobile Technology - InfoWorld
USEFUL story of RIM on the ropes, flailing in product mgmt, strategy & alientating enterprise clients #kudos
blackberry  RIM  q2  2013  analysis  product  management  mobile  competition  ios  android  enterprise  MDM  device  software  hardware  client  employee 
september 2013 by csrollyson
You Are Already An Expert At Writing a Value Proposition
Insight on the post-product age: products less important to customers than outcomes #kudos
sales  outcome  customer  client  product  csrblogcomment  q3  2013  service  marketing 
september 2013 by csrollyson
Design In The Browser Means An Iterative Workflow - Vanseo Design
ELEGANT insight into web/mobile experience #design: graphics, navigation, interaction #kudos Merci @hugosarrazin #fb
design  web  ecommerce  mobile  tablet  software  customer  client  user  experience  analysis  reflection  insight  q3  2013  process  workflow  photoshop  browser  2csra 
august 2013 by csrollyson
Is Digital Marketing Meeting Consumer Need? - Direct Marketing News
[Commented] Adobe report says digital ads are intrusive and reviled by consumers; I outlined how to change that
digital  social  business  cdo  advertising  csrblogcomment  customer  experience  client  Statistics  study  online 
june 2013 by csrollyson
New App Lets You Boycott Koch Brothers, Monsanto And More By Scanning Your Shopping Cart - Forbes
DISRUPTION anyone? New mobile app scans barcodes, discloses products' corp parents & their transgressions (named Buycott ;^) #fb Thx @pmeyers
consumer  client  empowerment  politics  cause  boycott  mobile  application  iphone  android  corporation  enterprise  ownership  food  grocery  product  q2  2013  disruption  barcode  2csrollyson 
may 2013 by csrollyson
Get ready for the Chief Digital Officer | Enterprise Innovation
To remain relevant to customers, enterprises need to create personal customer experiences.. implied in roundup of Gartner 2012 Symposium, rise of CDO & transformation
cdo  digital  gartner  adoption  q4  2012  mobile  social  business  employee  customer  cloud  data  client  marketing  CEO  Management  Transformation  CIO  Front  Back  Office  Experience 
may 2013 by csrollyson
Salespeople Need To Improve Their Social Media Skills - Forbes
McKinsey consultants outline how to use social business to raise the game in B2B/direct sales; some useful stats
sales  b2b  Business  development  social  statistics  enterprise  client  conversation  collaboration  csrblogcomment 
april 2013 by csrollyson
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