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csrollyson : comcast   9

Surprise! Consumers loathe ISPs and cable providers | CIO
2015 customer (dis)satisfaction survey finds content/access providers at the bottom; @FrankEliason sounds like a consulting oppy! #fb
customer  experience  telecom  cable  TV  ISP  survey  research  rank  comparison  q2  2015  service  comcast  at&t  consolidation  2cdo  2csra  2csrollyson 
june 2015 by csrollyson
How Comcast Sets Its Customer Service Reps Up to Fail - Gretchen Gavett - Harvard Business Review
OVERLOOKED/true: How employees' REAL customer is management, not the firm's #customers #comcast example #experience
customer  experience  comcast  q3  2014  example  audio  service  representative  retention  management  metrics  analysis  call  center  incentive  2sbs 
july 2014 by csrollyson
SM Thought Leaders: Citi's Frank Eliason - Forbes
"Comcast Frank" interview on social customer service & move from Comcast to Citibank
customer  client  service  pioneer  social  media  network  twitter  bank  transformation  trust  interview  2sbs  comcast  citibank  Financialservices 
march 2012 by csrollyson

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