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csrollyson : communication   47

Inspiring techies to become great writers | Cameron Shorter
The importance (and shortage) of #technical #writers within #open #source communities + #software #documentation models, a call to action and a story
technical  writing  bullsi  open  source  pointofview  2019  australia  community  developer  software  process  geospatial  story  research  reference  communication  hightech  gap  documentation  model 
4 weeks ago by csrollyson
How to Perform a ‘Post Mortem’ on Technical Documents | Klariti Technical Writing
Basic guidance for doing a post-mortem on #software #documentation includes some gritty detail #Technical #Writing
technical  writing  documentation  post  mortem  howto  software  global  team  bullsi  communication  example 
7 weeks ago by csrollyson
10 Types Of Writing For eLearning
Nice review w good examples: #instructional #designer oft use these types of #technical #writing #elearning
technical  writing  elearning  instructional  design  howto  example  type  definition  reference  communication  csr19 
9 weeks ago by csrollyson
Case study: improving instructions [TechScribe technical writing]
#Technical #writing example of redesigning inventory procedure guide: nice before/after example + use of nested un/ordered lists #retail
technical  writing  example  redesign  retail  inventory  procedure  store  office  communication  guide  bullsi  csr19  casestudy 
9 weeks ago by csrollyson
Software Documentation and Training Case Study - Info Pros
Concise #technical #writing case study transforms #software company’s development of onboarding, user guides, documentation, help
technical  writing  communication  casestudy  csr19  software  documentation  onboarding  guide  single  sourcing  team  transformation  service  process  design  user  bullsi 
9 weeks ago by csrollyson
1.4 Case Study: The Cost of Poor Communication – Technical Writing Essentials
How much does it cost? #Technical #writing bloopers cost millions of dollars and even led to firm failures... #communication #software #manufacturing
technical  writing  documentation  communication  gaffe  snafu  cost  example  csr19  software  manufacturing 
9 weeks ago by csrollyson
Society for Technical Communication
The oldest association of the technical writing profession
association  technical  writing  communication  website  csr19 
june 2019 by csrollyson
Top 5 Most Important Customer Experience Trends for 2019 | UX Booth
Executive summary of #customer #experience practitioner survey reveals what top CX performers do differently + 4-stage #CX maturity model
customer  experience  survey  practitioner  q1  2019  executive  summary  statistics  maturity  model  technology  communication  empathy  employee  chat  virtual  reality  comparison  voice  VOC  strategy  team  csr19  bullsi 
june 2019 by csrollyson
Top 18 Strategies and Tactics To Get stuff Free or Massive Discounts | Chris Jones Filmmaker Blog
Must-read for #filmmaker #directors: How to ask people for things as a list focuses on practical ways to show your consideration of #investors #vendors #cast - specific advice for communication and interaction #kudos
exceptional  film  movie  producer  filmmaker  howto  relationship  investor  vendor  communication  ego  humility  empathy  interaction  email  consideration  list  bullsi  19eyz  Business 
march 2019 by csrollyson
2019 Mercury Retrograde Calendar
One of the most useful, relatively brief yet thorough explanations of Mercury rx I've seen #kudos
mercury  retrograde  reference  date  2019Q1  Q3  Q4  shadow  communication  business  travel  astrology 
february 2019 by csrollyson
Doctor Priorities vs. Patient Priorities
Interesting point: It's not unusual for cancer patients to priorities life events over treating their disease
sh3  sh4  sh1  conflict  lifestyle  cancer  example  disease  priority  treatment  ethics  communication  relationship  18sbx  bullsi 
february 2019 by csrollyson
What Patients Say, What Doctors Hear. Doctor-patient Communication
Physician shares experiences and statistics of patient–physician communication
medicine  sh1  sh3  18sbx  communication  Statistics  example  social  memory  physician  patient  EMR  history 
february 2019 by csrollyson
How Millennials Have Changed Charitable Giving
Giving trends among #millennial generation: episodic, online, outcome-focused #nonprofit #social #impact #media
nonprofit  millennial  cause  behavior  donor  social  media  giving  trend  pointofview  report  communication  impact  outcome 
march 2018 by csrollyson
Feng Shui Colors: Find Out the Meaning of Colors and use them for your Success
Feng shui perspective in an interior design context: archetypical significance of colors + links to longer discussions of each color
color  interpretation  meaning  significance  communication  tool  fengshui  house  interior  design  reference 
january 2018 by csrollyson
Understand The 7 Chakra Colors And What They Mean
Perspective from yoga/India: archetypical significance of colors and correspondence with chakras
color  interpretation  meaning  significance  communication  tool  chakra  india  gem  healing  aura  yoga 
january 2018 by csrollyson
Color Wheel Pro: Color Meaning
General background on archetypical significance of colors; cites no sources, though
color  interpretation  meaning  significance  communication  tool 
january 2018 by csrollyson
Active listening - Wikipedia, the free encyclopedia
Active listening, a key part of developing trust & relationships; #experiential applies it to #socialmedia
experiential  active  listening  relationship  communication  reference  trust  howto  social  body  language  caring 
may 2016 by csrollyson
Why Bad Stories Can Trump Good Science (with images, tweets) · csrollyson · Storify
[coverage] How physicians & scientists need to connect better w broad audiences vis a vis #patient #empowerment
healthcare  medicine  physician  provider  patient  public  communication  howto  csrblogcomment  design  science  social  media  empowerment  analysis  pointofview  2015  Q2  chicago  event 
april 2016 by csrollyson
Sixty Percent of Your Colleagues Are Lying to You
Summarizes study on lying & shares how-to list to tell if you're being lied to (face2face)
body  language  lying  list  howto  communication  research 
september 2015 by csrollyson
5 Foolproof Tactics to Create Strong Customer Advocates
"Remember, it’s never the problem that makes customers mad, it’s how you respond" #kudos
customer  experience  howto  list  pointofview  q4  2014  communication  relationship  social  media 
october 2014 by csrollyson
The complete guide to swearing at work – Quartz
NOT complete but some good review & examples: like all #lauguage, profanity can be very effective when a means to a higher end
language  leadership  culture  social  profanity  professional  executive  communication  howto  example  q3  2014  male  female  2ghcj 
august 2014 by csrollyson
How Fast-Growing Startups Can Fix Internal Communication Before It Breaks
Great how-to for building #management practices esp sacred space for getting unbridled #feedback #fb
startup  management  innovation  sacred  space  discussion  honesty  q2  2014  howto  employee  team  growth  siliconvalley  communication  feedback  2csra  2csrollyson 
june 2014 by csrollyson
Enabling The Machine To CommunicateNarrative Science | Narrative Science
MUSTread disruptive thinking: "there is no reason why the computer itself cannot take on the responsibility of 'making sense' [& communicating insights]"
big  data  analytics  machine  learning  communication  innovation  pointofview  q4  2013  2cdo  CDO  digital  insight 
january 2014 by csrollyson
▶ Jellyvision's Beating Benefits Bewilderment: Volume 3 - YouTube
A funny employee benefits video? Yes, #3 is "You communicate w employees as if they're the same but they're different"!
employer  employee  benefits  video  humor  organization  communication  user  usecase 
november 2013 by csrollyson
AMA Playbook 10 Powerful Body Language Tips » AMA Playbook
Kind of sad, the first ones, that people don't know them; a couple of the later ones were interesting
body  language  howto  human  communication  persuasion  2013  authority  team 
november 2013 by csrollyson
Good News Spreads Faster on Social Media - NYTimes.com
Neuroscience research into whether good/bad news spreads faster in networks v. mass communication; good links
Sociology  research  social  media  business  2013  news  neuroscience  network  friend  mass  communication  comparison  reference  2ghcj 
march 2013 by csrollyson
Cleve Backster - Wikipedia, the free encyclopedia
Brief bio of inventor of using polygraphs to measure plant reactions to human thoughts
plant  communication  polygraph  research  innovation 
january 2013 by csrollyson
Christoph Niemann: Insecurity Is Essential to Great Design | Brain Pickings
DELIGHTFUL short vid & post about insecurity, creativity & design; "Sleep Agony & Bliss Charts" are hilarious Thx @jhagel
humor  family  sleep  insecurity  creativity  image  exceptional  communication  video 
july 2012 by csrollyson
Killer Communication Strategy « Sales and Sales Management Blog
The dark side of communication misuse by B2B sales: take the client view and be more aware Thx @paul_mccord
sales  b2b  business  social  development  practice  client  csrblogcomment  irony  communication  email  telephone  2sbs 
february 2012 by csrollyson

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